Loose Tie Rod Clamps – 2021-2022 Entegra Coach Accolade, Accolade XL, Jayco Seneca, & Seneca Prestige Class C Motorhomes

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February 2, 2022 NHTSA CAMPAIGN NUMBER: 22V053000

Loose Tie Rod Clamps

Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V053

Manufacturer Jayco, Inc.

Components STEERING

Potential Number of Units Affected 28

 

Summary

Jayco, Inc. (Jayco) is recalling certain 2021-2022 Entegra Coach Accolade, Accolade XL, Jayco Seneca, and Seneca Prestige Class C motorhomes. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.

 

Remedy

Daimler Truck dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed March 15, 2022. Owners may contact Jayco customer service at 1-800-283-8267. Jayco’s number for this recall is 21V-369.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Tie Rod Clamp (Lock Nut) Over-Crimped
Tie Rod End Clamp Bolts
Models Affected: 2, 3 & 5 DETROITTM Front Steer Axles

General Information

Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division, is initiating Recall Campaign D21R7 to replace the two tie rod end clamp pinch bolts on some model 2, 3 and 5 front steer axles built between December 15, 2020 and April 14, 2021.

Replacement parts from your facing Parts Distribution Center may now be ordered. Refer to “Table 1” for the applicable part or kit number. If our records show that your dealership has ordered any vehicle(s) involved in campaign D21R7, a list of the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when ordering parts for this campaign.

There are approximately 10,095 units affected by Recall Campaign – D21R7.

 

Corrective Procedure

Tie Rod Inspection and Mileage Check

1. Check the base label (Form WAR259) for a completion sticker for FL888 (Form WAR260) indicating this work has been completed. For trucks, the base label is usually located on the passenger door about 12 inches (30 cm) below the door latch; for school buses, it is usually located above the driver’s window; and for shuttle buses and step vans, it is usually located in the driver’s area. If a sticker is present for FL888, no work is required. If there is no sticker present, proceed with the next step.

2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

3. Is the vehicle mileage less than 5000 miles?

YES → Go to ‘Clamp – Locknut & Bolt Replacement.’

NO → Go to ‘Tie Rod Assembly Replacement.’

 

Clamp – Locknut & Bolt Replacement

1. Remove the bumper. For instructions, refer to Group 31 of the applicable workshop manual.

2. Remove and discard the tie rod clamp locknuts and bolts on both ends of the tie rod assembly.

3. Install New Locknuts and Bolts.

a. Install new bolts into each tie rod cross-tube clamp. Lock-nut should face rear of vehicle. 10
Fig. 4, bolt and locknut orientation
Left picture is left front of axle looking forward standing behind the axle.
Right picture is right front of the axle standing slightly behind the axle and looking up from underneath the axle.

b. Ensure clamp locating rib remains centered over the tie rod cross-tube detents. See Fig 5. Failure to engage the clamp centering rib with tie rod cross-tube may result in a loose tie rod end despite reaching appropriate torque on the locknut/bolt assembly.

c. Threaded tie rod end should also extend into the tube beyond the cut/slot and clamp positioned like below. See Fig 6.

d. Using a torque wrench on the nut and box wrench on the bolt, tighten the lock-nuts on both ends of the tie rod assembly. Tighten the lock-nut to 109 N·m (80 lb·ft).

4. Perform a full truck alignment. For instructions, refer to Group 33 of the applicable workshop manual.

5. Is the front wheel toe-in aligned per specifications? YES → Go to the next step. NO → Go to ‘Tie Rod Assembly Replacement.’

6. Install the bumper. For instructions, refer to Group 31 of the applicable workshop manual.

7. See Completion Stickers for final step to certify work.

 

Tie Rod Assembly Replacement

1. If not already removed, remove the bumper. For instructions, refer to Group 31 of the applicable workshop manual.

2. Remove the cotter pin from the tie rod end at both sides of the vehicle.

3. Remove the tie rod end castle nut at both sides of the vehicle.

4. Using a Tiger Tool tie rod end remover, or a similar, remove the tie rod end from the tie rod arm at the driver’s side of the vehicle.

5. Using a Tiger Tool tie rod end remover, or a similar, remove the tie rod end from the tie rod arm at the passenger side of the vehicle.

6. Remove the old tie rod assembly from under the vehicle.

7. Remove the castle nut and plastic protective cover from both ends of the new tie rod assembly.

8. At one side of the vehicle, install the tie rod end into the spindle. Install a new castle nut and hand tighten the nut.

9. Adjust the tie rod until the other end of it can be installed into the spindle at the other end of the vehicle. Install the other tie rod end into the spindle. Install a new castle nut and hand tighten the nut.

10. Tighten the castle nuts 163 to 230 N·m (120 to 170 lb·ft). If the cotter pin hole in the tie rod end stud is not aligned with any of the castle nut slots, further turn the castle nut a maximum of one-sixth of a turn to align it.

11. Install a new cotter pin in the tie rod end stud and castle nut. Ensure the tangs are bent properly.

12. Perform a full truck alignment. For instructions, refer to Group 33 of the applicable workshop manual.

13. Install the bumper. For instructions, refer to Group 31 of the applicable workshop manual.

14. See Completion Stickers for final step to certify work.

 


Chronology :

Late December, 2020, despite a lack of warranty claims and any other indications of failures on customer vehicles, DTNA’s axle assembly plant in Mexico reported a tie rod clamp nut quality concern and promptly began a containment effort.

January, 2021, DTNA discussed with the tie rod supplier the concerns, and the supplier established what it believed to be a “clean” date for tie rods assembled with properly crimped clamp nuts. No information suggested that the problem extended further, and all indications were that no defective parts escaped the production plant.

February 2021, DTNA’s axle assembly plant in Detroit reported finding similarly suspect parts and promptly began containment.

March 2021, DTNA resumed discussions with the supplier on this issue to understand scope of issue.

Early May 2021, DTNA received DFMEA from the supplier suggesting a potential safety concern.

May 2021, even though DTNA is not aware of any field failures related to this concern nor has any information to suggest the existence of a defect with an unreasonable risk to the safety of any vehicles in the field, DTNA decided to conduct a voluntary safety recall.

October 2021, due to parts availability, the recall release has been delayed and is expected to launch in mid-December 2021.

August 23, 2021 WIRC reviewed the information and elevated it to CPAC.

Daimler notified Jayco of recall 21V-369. On September 1, 2021 CPAC reviewed the information and elevated this to SSC pending the receipt of affected units from Daimler. On January 27, 2022, SSC voted to proceed with filing a chassis pass through recall.

 


8 Affected Products

Vehicles

MAKE MODEL YEAR
ENTEGRA ACCOLADE 2021-2022
ENTEGRA ACCOLADE XL 2021-2022
JAYCO SENECA 2021-2022
JAYCO SENECA PRESTIGE 2021-2022

 


6 Associated Documents

Recall Acknowledgement

RCAK-22V053-4893.pdf 645.796KB

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Defect Notice 573 Report

RCLRPT-22V053-6088.PDF 215.81KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V053-1932.pdf 166.683KB

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Remedy Instructions and TSB

RCRIT-22V053-6376.pdf 596.301KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V053-1550.pdf 170.304KB

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Recall Quarterly Report #1, 2022-1

RCLQRT-22V053-1582.PDF 211.114KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V053&docType=RCL

 


 

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