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January 25, 2022 NHTSA CAMPAIGN NUMBER: 22V029000
Programmable Relay Power Center Module Failure
A PRC module failure can increase the risk of a fire.
NHTSA Campaign Number: 22V029
Manufacturer Forest River, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 1,699
Summary
Forest River, Inc. (Forest River) is recalling certain 2021 Battisti Coach; Federal Coach-Spirit; StarCraft Quest XL; 2022 StarTrans P/S2; Elkhart Coach; Glaval Concord II, Legacy, Primetime; StarCraft Allstar MVP, Allstar XLT; Eldorado Advance; 2021-2022 Eldorado National(K-s)-Advantage; StarTrans Senator II, Senator II HD, Candidate II; StarCraft Starquest, Starlite; Glaval Commute, Entourage, Universal; Berkshire Coach Ultra; and 2021-2023 StarCraft Allstar and Allstar XL Transit Buses.
The Programmable Relay Power Center (PRC) module can fail.
Remedy
Dealers will install a wire jumper harness to the PRC module, free of charge. Owner notification letters were mailed March 1, 2022. Owners may contact Forest River customer service at 1-800-348-7440. Forest River’s number for this recall is 51-1461.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
January 11, 2022
Dear Valued Customer,
Issue:
This notice is to let you know that we have had a handful of localized thermal event field failures involving some of our Programmable Relay Power Center (PRC) modules. Our engineering department has identified the modules as having the date code of 0919.
Solution:
We have designed a jumper harness that can be quickly installed to protect the circuit on these modules.
Identification / Action Required:
Buses received between July 1, 2021 and February 28, 2022 may have a PRC module with the suspect date code. If you have received buses within this time frame, please examine the PRC modules to see if they are marked with the 0919 date code. This can be easily identified by looking under the red “Do Not Drop” label on the module. See pictures below.
If you have any PRC modules with the 0919 date codes, please contact our Warranty department (Jesse Jennings at JJennings@Intermotive.net or at 530-823-1048 x103) between the hours of 7am and 4pm PT, M-F. We will send you a free jumper harness and installation instructions for any affected modules you identify.
We apologize for any inconvenience. We believe that by taking an abundance of caution in this situation, it will limit damage to a 0919 PRC module should it have this specific issue.
RECALL 20V029/2022-019 REMEDY INSTRUCTIONS
Make(s): Forest River Bus Model(s): Many, See List Model Year(s): 2021 – 2023 |
Repair Code: RC-003-00-03-000002 Allotted Time: .30 HRS. Inspection Code: RC-003-00-05-000001 Allotted Time: .10 HRS |
Concern: Programmable Relay Power Center (“PRC”) modules may fail, causing a fire. |
Photo(s) Required: YES, BEFORE/AFTER Prior Authorization Required: NO Part(s) Kit Number: WIRE HARNESS Part(s) Return: NO |
Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
MODELS:
- CERTAIN 2021 – BATTISTI COACH, BERKSHIRE COACH ULTRA, CANDIDATE II, ELDORADO NATIONAL(KS)-ADVANTAGE, ELKHART COACH, FEDERAL COACH-SPIRIT, GLAVAL COMMUTE, GLAVAL ENTOURAGE, GLAVAL UNIVERSAL, SENATOR II, SENATOR II HD, STARCRAFT ALLSTAR, STARCRAFT ALLSTAR XL, STARCRAFT QUEST XL, STARCRAFT STARLITE & STARCRAFT STARQUEST
- CERTAIN 2022 – CANDIDATE II, ELDORADO NATIONAL(KS)-ADVANCE, ELDORADO NATIONAL(KS)ADVANTAGE, ELKHART COACH, GLAVAL COMMUTE, GLAVAL CONCORDE II, GLAVAL ENTOURAGE, GLAVAL LEGACY, GLAVAL PRIMETIME, GLAVAL UNIVERSAL, P/S2, SENATOR II, SENATOR II HD, STARCRAFT ALLSTAR, STARCRAFT ALLSTAR MVP, STARCRAFT ALLSTAR XL, STARCRAFT STARLITE, STARCRAFT STARQUEST & STARCRAFT XLT
- CERTAIN 2023 – STARCRAFT ALLSTAR & STARCRAFT ALLSTAR XL
INSPECTION/REMEDY INSTRUCTIONS ARE LOCATED IN DEALER CONNECT!
STEP 1: PLEASE FOLLOW THE INSPECTION, AND, IF REQUIRED, THE REMEDY INSTRUCTIONS FROM INTERMOTIVE VEHICLE CONTROLS REGARDING THE PROGRAMMABLE RELAY POWER CENTER (“PRC”).
NOTICE: PHOTOS ARE REQUIRED OF THE PRC.
- IF THE INSPECTION REVEALS THE PRC HAS A DATE CODE OTHER THAN 0919; TAKE A PHOTO OF THE PRC THAT SHOWS THE DATE CODE AND THE LABES APPLIED TO THE PRC DIRECTLY AND FILE THE PHOTOS WITH THE INSPECTION REPAIR CODE.
- IF THE INSPECTION REVEALS THE PRC HAS A DATE CODE OF 0919; TAKE A PHOTO OF THE PRC THAT SHOWS THE DATE CODE AND THE LABELS APPLIED TO THE PRC DIRECTLY.
- REFERENCE THE INTERMOTIVE REMEDY INSTRUCTIONS LOCATED ON DEALER CONNECT ON HOW TO INSTALL THE JUMPER HARNESS;
- THE JUMPER HARNESS WILL NEED TO BE ORDERED FROM FOREST RIVER BUS;
- THE JUMPER HARNESS WILL “DROP SHIP” FROM INTERMOTIVE.
- ONCE THE REMEDY IS COMPLETE, ANOTHER PHOTO OF THE JUMPER HARNESS INSTALLED AND AN ADDITIONAL PHOTO SHALL ACCOMPANY THE INSPECTION PHOTO SHOWING THE INSTALLATION OF THE HARNESS AND PRC WITH THE DATE CODE OF 0919.
- CLAIM THE REMEDY REPAIR CODE.
PRC DataLink Stub Harness Installation Instructions
1. CONFIRM DATE CODE: You should have already inspected the PRC modules in your buses and confirmed they have a date code of “0919” and requested and received DataLink Stub harnesses for your affected buses.
- The PRC module is usually installed in the electrical box behind a panel above the drivers head.
- It may be necessary to lift up the red “Do Not Drop” label on the module to reveal the date code.
- Only modules with this date code are affected. You do NOT need to install this DataLink Stub harness on PRC modules with other date codes.
2.INSTALLATION: Locate the White 6-pin connector on the PRC module and unplug it by pinching the connector tab and pulling down.
- Install the DataLink Stub harness between the existing harness you just unplugged and the PRC module.
3. TEST: Make sure the PRC module functions with the DataLink Stub harness installed. Power up the vehicle and turn on accessories which are controlled by the PRC, such as Interior lights, and ensure they are functional. If not working, check that the DataLink Stub harness connections are fully seated and the inline fuse is not blown. Call InterMotive Technical Support if you need assistance:
Bill Dahl 530-823-1048 ext. 159
Steve Morsy 530-823-1048 ext. 162
InterMotive Vehicle Controls | 12840 Earhart Ave. Auburn, CA 95602 | 530-823-1048 | products@intermotive.net | www.InterMotive.net
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of Canada’s Motor Vehicle Safety Act and in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021 – 2023 Forest River Buses. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
It appears that if the Programmable Relay Power Center (PRC) fails, it could result in a fire.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
This condition may lead to property damage, personal injury or a crash.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. The remedy will be to install a wire jumper harness. It is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .30 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Forest River Bus
Attn: WARRANTY MANAGER
2367 Century Drive
Goshen, IN 46528
Chronology :
On 1/19/ 2021, Forest Rivers Office of Corporate Compliance received a letter from Intermotive describing a Programmable Relay Power Center (PRC) that they have had thermal event failures reported.
On 1/21/2022, Forest Rivers Recall Committee was notified.
On 1/25/2022, Forest Rivers Office of Corporate compliance filed a safety recall.
40 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BATTISTI CUSTOMS | BATTISTI | 2021 |
BERKSHIRE | ULTRA 24 | 2021 |
BERKSHIRE | ULTRA 28 | 2021 |
BERKSHIRE | ULTRA 34 | 2021 |
BERKSHIRE | ULTRA 42 | 2021 |
BERKSHIRE | ULTRA BC | 2021 |
ELDORADO | ADVANCE | 2022 |
ELDORADO | ADVANTAGE | 2021-2022 |
ELKHART | ECII | 2022 |
FEDERAL COACH | SPIRIT | 2021 |
GLAVAL BUS | COMMUTE | 2021-2022 |
GLAVAL BUS | CONCORDE II | 2022 |
GLAVAL BUS | ENTOURAGE | 2021-2022 |
GLAVAL BUS | LEGACY | 2022 |
GLAVAL BUS | PRIMETIME | 2022 |
GLAVAL BUS | UNIVERSAL | 2021-2022 |
STARCRAFT BUS | ALLSTAR | 2021-2023 |
STARCRAFT BUS | ALLSTAR MVP | 2022 |
STARCRAFT BUS | ALLSTAR XL | 2021-2023 |
STARCRAFT BUS | ALLSTAR XLT | 2022 |
STARCRAFT BUS | QUEST XL | 2021 |
STARCRAFT BUS | STARLITE | 2021-2022 |
STARCRAFT BUS | STARQUEST | 2021-2022 |
STARTRANS | CANDIDATE II | 2021-2022 |
STARTRANS | PS2 | 2022 |
STARTRANS | SENATOR II | 2021-2022 |
STARTRANS | SENATOR II HD | 2021-2022 |
12 Associated Documents
Recall 573 Report – 2/1/2022
RCLRPT-22V029-5430.PDF 221.186KB
Defect Notice 573 Report
RCLRPT-22V029-4017.PDF 219.128KB
PRPC 0919 Field Notice_1-11-22b
RMISC-22V029-8665.pdf 159.729KB
Recall Acknowledgement letter 2/1/22
RCAK-22V029-9668.pdf 645.904KB
Remedy Instructions and TSB
RCRIT-22V029-9321.pdf 143.293KB
Remedy Instructions and TSB
RCRIT-22V029-7045.pdf 376.009KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V029-5419.pdf 208.323KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V029-2015.pdf 198.855KB
Recall Quarterly Report #1, 2022-1
RCLQRT-22V029-3530.PDF 211.139KB
Recall Quarterly Report #2, 2022-2
RCLQRT-22V029-2705.PDF 211.239KB
Recall Quarterly Report #3, 2022-3
RCLQRT-22V029-1925.PDF 211.32KB
Recall Quarterly Report #4, 2022-4
RCLQRT-22V029-1709.PDF 211.433KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V029&docType=RCL
- Efficient setting key: the multifunctional battery capacity indicator has a new design of the front setting button, and have several functions: cycle voltmeter/battery percentage, turn on the backlight, black, sleep mode, battery type selection etc.
- Humanized designs: the battery capacity voltage indicators are designed with switched function button, you can press to check the battery capacity or real-time voltage and turn off, with alarm design, the battery meter display will flash when the battery capacity is low
- Fit different battery: the battery gauge indicators are compatible with 12V/ 24V/ 36V/ 48V/ 60V/ 72V/ 84V acid battery, ternary lithium battery, polymer lithium-ion battery, 3 -15 series lithium ion battery, storage battery, water battery and more
- LCD display: the battery capacity gauge indicators come with PVC waterproof screen protector with bright back-light, which makes you can read the results on the clear LCG display from different angles, low working power consumption and the max is 5 mA
- Suitable for: the battery meters with alarms can be applied to different machines and places such as garden, home, office and more, can serve you for a long time, meeting your different needs and practical battery indicators will give you nice experience
- HIGH PERFORMANCE DUAL USB CHARGING PORTS - 24W / 4.8A USB Car Charger charges your favorite mobile devices Compatible for iPad (max speed), iPhone XS, XR, 8 Plus (max speed), HTC, Galaxy, MP3 Players, Digital Cameras, PDAs, Mobile Phones.
- REAL-TIME MONITORING - Concise LED screen displays vehicle’s operating voltage (12V/24V) or the total USB charging output (5V/4.8A Max) in real time, fully controlling the whole charging process. The LEDs are bright enough to read the display without being a distraction while driving.
- SAFE ON THE GO - Intelligent circuit design protects against short circuiting, over-heating, over-currents, and over-charging. Charging stops when battery is full.
- COMPACT DESIGN - One of the industry's smallest USB car chargers for added portability, featuring two USB ports and an LED Display make it easy to access after dark. Input: 12-24V; Output: DC 5V 4.8A or 24W (Shared by two ports). One Year Warranty.
- 12 MONTHS WARRANTY - Comes with 30 days Money Back Guarantee and 12-Months Hassle-free Replacement Warranty.
- 【Meet Different Needs】 The 12V round voltmeter comes with a panel and a nylon nut, which can be mounted separately on the 29mm diameter mounting hole or fixed on the matching panel, so that it could meet your different mounting needs.
- 【Blue LED Display】 This 12V battery meter with blue LED light, can be widely used under DC 12V 24V. With the digital voltage meter, you can easily monitor the voltage status of your car battery in real times, especially in dark environments.
- 【Waterproof & Useful】 The marine voltmeter gauge is waterproof design, so this LED voltmeter is safe to use even in moist environments. And also the mini voltmeter is fit for 12V 24V cars, automotive, motorcycles, RVs, SUV, Off-road, ATV, boats, marine, ships, trucks, tractor, etc.
- 【Measuring Range】 The rating of this battery voltage monitor is DC 8-48V, and its accuracy is 0.1V. With the precise 3-digit LED digital voltmeter, you can better monitor of the car's battery voltage status, helping to extend battery life.
- 【Easy installation】 This 12 volt battery monitor comes with a set of wires, two mounting screws, a matching panel and a nylon nut, making it easy to install and use.
- 3 in 1 battery voltage meter - With a switched function button to choose the battery capacity, real-time voltage or turn off; New alarm function, when the battery capacity is lower 20%, the screen display will flash to alarm.(Note: package only include 1 battery meter!)
- Universial battery status monitor - wide working voltage input range DC 12V-84V.Can be automatically detect to the accurate capacity according to the battery voltage.
- Suitable for various battery types - fits to 12V/24V/36V/48V/60V/72V/84V lead acid battery, Ternary Lithium battery, Polymer lithium-ion battery, 3-28 series Lithium ion battery, Storage battery, Water battery and 4-28 series Lithium Iron Phosphate batteries, etc
- Sensitive LCD digital display - the small battery voltage reader with a PVC waterproof screen protector, clear and bright green backlight LCD display from any angle; Low working power consumption(5mA max), in additional there's a turn off button for it.
- Multifunctional application - suitable for golf cart, RV, marine, boat, club car, motorcycle, car, bike, ebike, scooter, truck, vehicle, jet ski, forklift
- Efficient setting key: the multifunctional battery indicator has a new design of the front setting button, and have several functions: cycle voltmeter/battery percentage, turn on the backlight, black, sleep mode, battery type selection etc.
- Practical designs: the battery capacity voltage indicators are designed with switched function button, you can press to check the battery capacity or real-time voltage and turn off, with alarm design, the battery meter display will flash when the battery capacity is low
- Fit Different Battery: the battery gauge indicators are compatible with 12V/ 24V/ 36V/ 48V/ 60V/ 72V/ 84V acid battery, ternary lithium battery, polymer lithium ion battery, 3 -15 series lithium ion battery, storage battery, water battery and more, note: if your meter always shows, it means that you have the wrong battery code and need to double-check and the correct code
- Fit different battery: the battery gauge indicators are compatible with 12V/ 24V/ 36V/ 48V/ 60V/ 72V/ 84V acid battery, ternary lithium battery, polymer lithium-ion battery, 3 -15 series lithium ion battery, storage battery, water battery and more
- Where to use: the battery meters with alarms can be applied to different machines and places such as garden, home, office and more, can serve you for a long time, meeting your different needs and practical battery indicators will give you nice experience
- Universal battery capacity indicator voltage meter - wide voltage input range DC 12V-84V Lead-acid Batteries and 3S-26S Lithium Batteries: Ternary lithium batteries, polymer batteries, lithium-ion batteries, storage batteries.
- Multifunctional Battery Capacity voltage meter Indicator - Battery tester Right Switch key can switch voltmeter, battery percentage, switch off. Left setting key have several functions: Cycle voltmeter/battery percentage, turn on the backlight, black, sleep mode, battery type selection etc.
- High Quality of battery voltage meter - Large LCD screen display with green backlit and low power consumption.Two display modes can be available: battery symbol and battery percentage, battery symbol and voltmeter.
- Safety to Use - The battery voltage meter Built-in 30cm power cable, simple to connect. Reverse protection design, won't burn if connect reversely.
- Portable and Waterproof voltage meter- Small size, light weight, equipped with a PVC film, the surface is waterproof.
- Fits for DC 12V/24V cars, test range: DC 7V-35V; Each voltage meter has passed QC test prior to shipping
- Made of high quality PC material, durable and waterproof, works well in wet enviroment
- EASY TO READ: Bright and clear led digital display, reads fine on any light condition
- EASY TO INSTALL: Comes with mounting plates, tightening rings, spade connectors and screws for easy installation and wiring
- Measurement Accuracy: 0.1V-0.2V, perfect for car/motorcycle/RV/truck/boat/ATV/UTV etc.
- Product content: you will receive 2 pieces voltage gauge meters, enough quantity to satisfy your daily use requirements, bring convenience to your daily life
- Multiple purposes: the LED display voltage meter is applicable for most vehicles, like cars, ships, RV, substation automation, distribution automation, test equipment and so on, practical enough to satisfy your a plenty of needs
- DC 4-28V car digital voltmeter gauge: two-wire voltage detection; No separate power supply is required; Mini size with 3-digit LED digital display; Simple connection, easy to use and waterproof
- Extreme working conditions: working temperature: -10 - +70 ℃; Working humidity: 10 - 80% (no condensation); Working pressure: 80 - 106 kPa; Sunlight exposure: no direct exposure; Do not exceed the specified value of this product during the measurement process to avoid damage to the product
- Operation voltage: DC 4 - 28 Volt; Display shows L.L.L. to warn when voltage is below 5 Volt; Display shows H.H.H. when voltage is over 19.9 Volt
- Dual-display: it can display auto battery voltage and temperature inside the car simultaneously(this is for Fahrenheit)
- External temp sensor: its external temp sensor allows you to bend sensor to avoid possible heating/ direct sunshine so that you can acquire more accurate results
- Safe usage: the monitor has built-in fuse, making safe usage possible and causing no damage to your car
- Easy reading: it screen is made of LED material, hence it is easy and convenient for you to read even in dim light
- 【1% Accuracy Measurement】Shunt-type monitor design provides much more accurate real-time voltage and current draw measurement.
- 【Protect the batteries】With High and low capacity alarm functions, our battery monitor with shunt will alarm, and backlight and voltage value will flash simultaneously to protect the batteries from getting over-discharged.
- 【Fit for all battery】The batter tester is compatible with various battery types, including Lead Acid (AGM, GEL), Lithium Iron Phosphate, Lithium-ion, Nickel-metal hybrid. compatible with batteries operating at 12 volts, 24 volts, and 48 volts.
- 【Easy To read】Displays multiple electronic parameters, including Voltage, Current, Consumed Power, Battery Capacity, and battery degradation rate with a customized brightness high-definition Backlight Display.
- 【Easy to Install】Transparent shunt holder makes the battery tester easier to mount the shunt. And the 20ft Shielded cable allows you to monitor the battery status from a distance.
Last update on 2024-03-13 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
12840 Earhart Ave. | Auburn, CA 95602 P 530-823-1048 | F 530-823-1516 www.InterMotive.net January 11, 2022 Dear Valued Customer, Issue: This notice is to let you know that we have had a handful of localized thermal event field failures involving some of our Programmable Relay Power Center (PRC) modules. Our engineering department has identified the modules as having the date code of 0919. Solution: We have designed a jumper harness that can be quickly installed to protect the circuit on these modules. Identification / Action Required: Buses received between July 1, 2021 and February 28, 2022 may have a PRC module with the suspect date code. If you have received buses within this time frame, please examine the PRC modules to see if they are marked with the 0919 date code. This can be easily identified by looking under the red “Do Not Drop” label on the module. See pictures below. If you have any PRC modules with the 0919 date codes, please contact our Warranty department (Jesse Jennings at JJennings@Intermotive.net or at 530-823-1048 x103) between the hours of 7am and 4pm PT, M-F. We will send you a free jumper harness and installation instructions for any affected modules you identify. We apologize for any inconvenience. We believe that by taking an abundance of caution in this situation, it will limit damage to a 0919 PRC module should it have this specific issue. PRC Module Do Not Drop Label 0919 Date Code
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IMPORTANT SAFETY RECALL Page 1 of 2 February 25, 2022 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements of Canada’s Motor Vehicle Safety Act and in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021 – 2023 Forest River Buses. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? It appears that if the Programmable Relay Power Center (PRC) fails, it could result in a fire. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. This condition may lead to property damage, personal injury or a crash. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. The remedy will be to install a wire jumper harness. It is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is .30 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Forest River Bus Attn: WARRANTY MANAGER 2367 Century Drive Goshen, IN 46528 What if you no longer own this vehicle? DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 22V029 CANADA RECALL: 2022-019 FR ID: 51-1461 <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE Customer Service (800) 348-7440 If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address: For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2022-019 For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 22V029
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IMPORTANT SAFETY RECALL Page 1 of 2 February 25, 2022 Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.” –Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Forest River has decided that a safety defect exists in certain 2021 – 2023 Forest River Buses. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River. The identified VIN referenced in the attached document(s). The designated Date range of production is 6/1/2021 through 1/18/2022. DEFECT/NONCOMPLIANCE: It appears that if the Programmable Relay Power Center (PRC) fails, it could result in a fire. EVALUATION OF RISK: This condition may lead to property damage, personal injury or a crash. SERVICE PROCEDURE: Dealership Service Department procedures for inspection and/or installation of the jumper harness are located on Dealer Connect. WHAT IS THE PART NUMBER OF THE REMEDY KIT? Wire Jumper – See below for contact information to order the wire jumper. A clear picture(s) is required of the PRC date code and unit number tag for the inspection and, if remedy is required, pre-remedy and post-remedy. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s). Claims should be filed on Dealer Connect. DEALER REPAIR CODES: Dealer Connect UNITED STATES CANADA REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S) 22V029 2022-019 RC-003-00-05-000001 INSPECTION ONLY .10 HRS 22V029 2022-019 RC-003-00-03-000002 INSPECT AND INSTALL JUMPER HARNESS .30 HRS HELPFUL CONTACT INFORMATION: CONTACT PHONE Customer Service (800) 348-7440 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 22V029 CANADA RECALL: 2022-019 FR ID: 51-1461 <<DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 The Recall shall be considered the utmost priority to remedy the 2021 – 2023 Forest River Buses in question. The retail consumer shall not be charged any amount of monies for remedy to their 2021 – 2023 Forest River Buses listed under this Recall. If your dealership has already performed the remedy to 2021 – 2023 Forest River Buses, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2021 – 2023 Forest River Buses in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-029 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Forest River, Inc. Submission Date : FEB 01, 2022 NHTSA Recall No. : 22V-029 Manufacturer Recall No. : 51-1461 Manufacturer Information : Manufacturer Name : Forest River, Inc. Address : 55470 CR 1 P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440 Population : Number of potentially involved : 1,699 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Forest River Inc. Glaval Concorde II, Legacy and Primetime Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Forest River Inc. Starcraft Allstar XLT, and Allstar MVP Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-029 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2021 Forest River Inc. Battisti Coach Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2021-2022 Forest River Inc. Glaval Commute, Entourage and Universal Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2022 Forest River Inc. Starcraft Starquest and Starlite Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2022-2022 Forest River Inc. P/S2 Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-029 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2022-2022 Forest River Inc. Elkhart Coach Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for model and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2021-2022 Forest River Inc. Senator II and Senator II HD Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2021-2021 Forest River Inc. Berkshire Coach Ultra Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2021-2022 Forest River Inc. Candidate II Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-029 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2021-2022 Forest River Inc. Eldorado National(Ks)-Advantage Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2021-2021 Forest River Inc. Federal Coach-Spirit Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2021-2023 Forest River Inc. Starcraft Allstar and Allstar XL Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2021-2021 Forest River Inc. Starcraft Quest XL Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-029 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2022-2022 Forest River Inc. Eldorado National (KS) – Advance Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Per Intermotive: “a handful of localized thermal event field failures involving some of our Programmable Relay Power Center (PRC) modules. Our engineering department has identified the modules as having the date code of 0919.” FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Per the letter from Intermotive, it appears that if the Programmable Relay Power Center (PRC) fails, it could result in a fire. The condition may lead to property damage, personal injury or a crash. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Programmable Relay Power Center with a Date Code o Component Description : Programmable Relay Power Center with a Date Code of 0919 Component Part Number : N/A Supplier Identification : Component Manufacturer Name : Intermotive Part 573 Safety Recall Report 22V-029 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Address : 12840 Earhart Ave Auburn California 95602 Country : United States Chronology : On 1/19/ 2021, Forest Rivers Office of Corporate Compliance received a letter from Intermotive describing a Programmable Relay Power Center (PRC) that they have had thermal event failures reported. On 1/21/2022, Forest Rivers Recall Committee was notified. On 1/25/2022, Forest Rivers Office of Corporate compliance filed a safety recall. Description of Remedy : Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River dealer or service center will need to perform the remedy to install a wire jumper harness. What is the Forest River Customer Service Phone Number? 1 (800) 348-7440 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Starcraft Bus Forest River, Inc. Attn: WARRANTY MANAGER 2367 Century Drive Goshen, IN 46528 How Remedy Component Differs from Recalled Component : The PRC will now have a jumper wire installed Programmable Relay Power Center with a Date Code of 0919 Replacement Component – Jumper Wire Harness Intermotive – (530) 823-1048 12840 Earhart Ave. Auburn, CA 95602 Part 573 Safety Recall Report 22V-029 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : All affected PRC’s in possession of Forest River have been remedied with the Wire Jumper Harness provided by Intermotive. This same Wire Jumper Harness will be provided to Service Centers as the remedy. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter. Planned Dealer Notification Date : MAR 07, 2022 – MAR 07, 2022 Planned Owner Notification Date : MAR 07, 2022 – MAR 07, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-029 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Forest River, Inc. Submission Date : JAN 25, 2022 NHTSA Recall No. : 22V-029 Manufacturer Recall No. : 51-1461 Manufacturer Information : Manufacturer Name : Forest River, Inc. Address : 55470 CR 1 P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440 Population : Number of potentially involved : 1,699 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Forest River Inc. Elkhart Coach Transit Buses Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for model and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Forest River Inc. Berkshire Coach Ultra Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-029 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2022 Forest River Inc. Eldorado National(Ks)-Advantage Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2021-2022 Forest River Inc. Senator II and Senator II HD Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2022 Forest River Inc. Battisti Coach Transit Buses Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2021-2022 Forest River Inc. Candidate II Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-029 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2021-2022 Forest River Inc. Federal Coach-Spirit Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2021-2022 Forest River Inc. Starcraft Allstar, Allstar XL, Allstar XLT, Allstar MVP, Starquest, and Starlite Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2021-2022 Forest River Inc. P/S2 Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-029 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 10 : 2021-2022 Forest River Inc. Glaval Commute, Entourage, Universal, Concord II, Legacy, and Primetime Transit Bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The supplier indicated that the scope of affected PRCs is July 1, 2021 through current inventory in the manufacturing plant. U.S. – See Attached Spreadsheet for models and quantity Production Dates : JUN 01, 2021 – JAN 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Per Intermotive: “a handful of localized thermal event field failures involving some of our Programmable Relay Power Center (PRC) modules. Our engineering department has identified the modules as having the date code of 0919.” FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Per the letter from Intermotive, it appears that if the Programmable Relay Power Center (PRC) fails, it could result in a fire. The condition may lead to property damage, personal injury or a crash. Description of the Cause : NR Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Programmable Relay Power Center with a Date Code o Component Description : Programmable Relay Power Center with a Date Code of 0919 Component Part Number : N/A Supplier Identification : Component Manufacturer Name : Intermotive Part 573 Safety Recall Report 22V-029 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Address : 12840 Earhart Ave Auburn California 95602 Country : United States Chronology : On 1/19/ 2021, Forest Rivers Office of Corporate Compliance received a letter from Intermotive describing a Programmable Relay Power Center (PRC) that they have had thermal event failures reported. On 1/21/2022, Forest Rivers Recall Committee was notified. On 1/25/2022, Forest Rivers Office of Corporate compliance filed a safety recall. Description of Remedy : Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River dealer or service center will need to perform the remedy to install a wire jumper harness. What is the Forest River Customer Service Phone Number? 1 (800) 348-7440 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Starcraft Bus Forest River, Inc. Attn: WARRANTY MANAGER 2367 Century Drive Goshen, IN 46528 How Remedy Component Differs from Recalled Component : The PRC will now have a jumper wire installed Programmable Relay Power Center with a Date Code of 0919 Replacement Component – Jumper Wire Harness Intermotive – (530) 823-1048 12840 Earhart Ave. Auburn, CA 95602 Part 573 Safety Recall Report 22V-029 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : All affected PRC’s in possession of Forest River have been remedied with the Wire Jumper Harness provided by Intermotive. This same Wire Jumper Harness will be provided to Service Centers as the remedy. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter. Planned Dealer Notification Date : MAR 07, 2022 – MAR 07, 2022 Planned Owner Notification Date : MAR 07, 2022 – MAR 07, 2022 * NR – Not Reported
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