51-1461 – Programmable Relay Power Center Module Failure – Transit Buses

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January 25, 2022 NHTSA CAMPAIGN NUMBER: 22V029000

Programmable Relay Power Center Module Failure

A PRC module failure can increase the risk of a fire.

 

NHTSA Campaign Number: 22V029

Manufacturer Forest River, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 1,699

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2021 Battisti Coach; Federal Coach-Spirit; StarCraft Quest XL; 2022 StarTrans P/S2; Elkhart Coach; Glaval Concord II, Legacy, Primetime; StarCraft Allstar MVP, Allstar XLT; Eldorado Advance; 2021-2022 Eldorado National(K-s)-Advantage; StarTrans Senator II, Senator II HD, Candidate II; StarCraft Starquest, Starlite; Glaval Commute, Entourage, Universal; Berkshire Coach Ultra; and 2021-2023 StarCraft Allstar and Allstar XL Transit Buses.

The Programmable Relay Power Center (PRC) module can fail.

 

Remedy

Dealers will install a wire jumper harness to the PRC module, free of charge. Owner notification letters were mailed March 1, 2022. Owners may contact Forest River customer service at 1-800-348-7440. Forest River’s number for this recall is 51-1461.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


January 11, 2022

Dear Valued Customer,

 

Issue:

This notice is to let you know that we have had a handful of localized thermal event field failures involving some of our Programmable Relay Power Center (PRC) modules. Our engineering department has identified the modules as having the date code of 0919.

 

Solution:

We have designed a jumper harness that can be quickly installed to protect the circuit on these modules.

 

Identification / Action Required:

Buses received between July 1, 2021 and February 28, 2022 may have a PRC module with the suspect date code. If you have received buses within this time frame, please examine the PRC modules to see if they are marked with the 0919 date code. This can be easily identified by looking under the red “Do Not Drop” label on the module. See pictures below.

 

If you have any PRC modules with the 0919 date codes, please contact our Warranty department (Jesse Jennings at JJennings@Intermotive.net or at 530-823-1048 x103) between the hours of  7am and 4pm PT, M-F. We will send you a free jumper harness and installation instructions for any affected modules you identify.

 

We apologize for any inconvenience. We believe that by taking an abundance of caution in this situation, it will limit damage to a 0919 PRC module should it have this specific issue.

 


RECALL 20V029/2022-019 REMEDY INSTRUCTIONS

Make(s): Forest River Bus
Model(s): Many, See List
Model Year(s): 2021 – 2023
Repair Code: RC-003-00-03-000002
Allotted Time: .30 HRS.
Inspection Code: RC-003-00-05-000001
Allotted Time: .10 HRS
Concern:
Programmable Relay Power Center (“PRC”) modules may fail, causing a fire.
Photo(s) Required: YES, BEFORE/AFTER
Prior Authorization Required: NO
Part(s) Kit Number: WIRE HARNESS
Part(s) Return: NO

Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.

MODELS:

  • CERTAIN 2021 – BATTISTI COACH, BERKSHIRE COACH ULTRA, CANDIDATE II, ELDORADO NATIONAL(KS)-ADVANTAGE, ELKHART COACH, FEDERAL COACH-SPIRIT, GLAVAL COMMUTE, GLAVAL ENTOURAGE, GLAVAL UNIVERSAL, SENATOR II, SENATOR II HD, STARCRAFT ALLSTAR, STARCRAFT ALLSTAR XL, STARCRAFT QUEST XL, STARCRAFT STARLITE & STARCRAFT STARQUEST
  • CERTAIN 2022 – CANDIDATE II, ELDORADO NATIONAL(KS)-ADVANCE, ELDORADO NATIONAL(KS)ADVANTAGE, ELKHART COACH, GLAVAL COMMUTE, GLAVAL CONCORDE II, GLAVAL ENTOURAGE, GLAVAL LEGACY, GLAVAL PRIMETIME, GLAVAL UNIVERSAL, P/S2, SENATOR II, SENATOR II HD, STARCRAFT ALLSTAR, STARCRAFT ALLSTAR MVP, STARCRAFT ALLSTAR XL, STARCRAFT STARLITE, STARCRAFT STARQUEST & STARCRAFT XLT
  • CERTAIN 2023 – STARCRAFT ALLSTAR & STARCRAFT ALLSTAR XL

 

INSPECTION/REMEDY INSTRUCTIONS ARE LOCATED IN DEALER CONNECT!

STEP 1: PLEASE FOLLOW THE INSPECTION, AND, IF REQUIRED, THE REMEDY INSTRUCTIONS FROM INTERMOTIVE VEHICLE CONTROLS REGARDING THE PROGRAMMABLE RELAY POWER CENTER (“PRC”).

NOTICE: PHOTOS ARE REQUIRED OF THE PRC.

  • IF THE INSPECTION REVEALS THE PRC HAS A DATE CODE OTHER THAN 0919; TAKE A PHOTO OF THE PRC THAT SHOWS THE DATE CODE AND THE LABES APPLIED TO THE PRC DIRECTLY AND FILE THE PHOTOS WITH THE INSPECTION REPAIR CODE.
  • IF THE INSPECTION REVEALS THE PRC HAS A DATE CODE OF 0919; TAKE A PHOTO OF THE PRC THAT SHOWS THE DATE CODE AND THE LABELS APPLIED TO THE PRC DIRECTLY.
    • REFERENCE THE INTERMOTIVE REMEDY INSTRUCTIONS LOCATED ON DEALER CONNECT ON HOW TO INSTALL THE JUMPER HARNESS;
    • THE JUMPER HARNESS WILL NEED TO BE ORDERED FROM FOREST RIVER BUS;
    • THE JUMPER HARNESS WILL “DROP SHIP” FROM INTERMOTIVE.
  • ONCE THE REMEDY IS COMPLETE, ANOTHER PHOTO OF THE JUMPER HARNESS INSTALLED AND AN ADDITIONAL PHOTO SHALL ACCOMPANY THE INSPECTION PHOTO SHOWING THE INSTALLATION OF THE HARNESS AND PRC WITH THE DATE CODE OF 0919.
    • CLAIM THE REMEDY REPAIR CODE.

 


PRC DataLink Stub Harness Installation Instructions

1. CONFIRM DATE CODE: You should have already inspected the PRC modules in your buses and confirmed they have a date code of “0919” and requested and received DataLink Stub harnesses for your affected buses.

  • The PRC module is usually installed in the electrical box behind a panel above the drivers head.
  • It may be necessary to lift up the red “Do Not Drop” label on the module to reveal the date code.
  • Only modules with this date code are affected. You do NOT need to install this DataLink Stub harness on PRC modules with other date codes.

2.INSTALLATION: Locate the White 6-pin connector on the PRC module and unplug it by pinching the connector tab and pulling down.

  • Install the DataLink Stub harness between the existing harness you just unplugged and the PRC module.

3. TEST: Make sure the PRC module functions with the DataLink Stub harness installed. Power up the vehicle and turn on accessories which are controlled by the PRC, such as Interior lights, and ensure they are functional. If not working, check that the DataLink Stub harness connections are fully seated and the inline fuse is not blown. Call InterMotive Technical Support if you need assistance:

Bill Dahl 530-823-1048 ext. 159
Steve Morsy 530-823-1048 ext. 162

 

InterMotive Vehicle Controls | 12840 Earhart Ave. Auburn, CA 95602 | 530-823-1048 | products@intermotive.net | www.InterMotive.net

 


Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of Canada’s Motor Vehicle Safety Act and in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021 – 2023 Forest River Buses. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE?

It appears that if the Programmable Relay Power Center (PRC) fails, it could result in a fire.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

This condition may lead to property damage, personal injury or a crash.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. The remedy will be to install a wire jumper harness. It is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .30 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Forest River Bus
Attn: WARRANTY MANAGER
2367 Century Drive
Goshen, IN 46528

 


Chronology :

On 1/19/ 2021, Forest Rivers Office of Corporate Compliance received a letter from Intermotive describing a Programmable Relay Power Center (PRC) that they have had thermal event failures reported.

On 1/21/2022, Forest Rivers Recall Committee was notified.

On 1/25/2022, Forest Rivers Office of Corporate compliance filed a safety recall.

 


40 Affected Products

Vehicles

MAKE MODEL YEAR
BATTISTI CUSTOMS BATTISTI 2021
BERKSHIRE ULTRA 24 2021
BERKSHIRE ULTRA 28 2021
BERKSHIRE ULTRA 34 2021
BERKSHIRE ULTRA 42 2021
BERKSHIRE ULTRA BC 2021
ELDORADO ADVANCE 2022
ELDORADO ADVANTAGE 2021-2022
ELKHART ECII 2022
FEDERAL COACH SPIRIT 2021
GLAVAL BUS COMMUTE 2021-2022
GLAVAL BUS CONCORDE II 2022
GLAVAL BUS ENTOURAGE 2021-2022
GLAVAL BUS LEGACY 2022
GLAVAL BUS PRIMETIME 2022
GLAVAL BUS UNIVERSAL 2021-2022
STARCRAFT BUS ALLSTAR 2021-2023
STARCRAFT BUS ALLSTAR MVP 2022
STARCRAFT BUS ALLSTAR XL 2021-2023
STARCRAFT BUS ALLSTAR XLT 2022
STARCRAFT BUS QUEST XL 2021
STARCRAFT BUS STARLITE 2021-2022
STARCRAFT BUS STARQUEST 2021-2022
STARTRANS CANDIDATE II 2021-2022
STARTRANS PS2 2022
STARTRANS SENATOR II 2021-2022
STARTRANS SENATOR II HD 2021-2022

 


12 Associated Documents

Recall 573 Report – 2/1/2022

RCLRPT-22V029-5430.PDF 221.186KB

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Defect Notice 573 Report

RCLRPT-22V029-4017.PDF 219.128KB

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PRPC 0919 Field Notice_1-11-22b

RMISC-22V029-8665.pdf 159.729KB

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Recall Acknowledgement letter 2/1/22

RCAK-22V029-9668.pdf 645.904KB

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Remedy Instructions and TSB

RCRIT-22V029-9321.pdf 143.293KB

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Remedy Instructions and TSB

RCRIT-22V029-7045.pdf 376.009KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V029-5419.pdf 208.323KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V029-2015.pdf 198.855KB

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Recall Quarterly Report #1, 2022-1

RCLQRT-22V029-3530.PDF 211.139KB

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Recall Quarterly Report #2, 2022-2

RCLQRT-22V029-2705.PDF 211.239KB

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Recall Quarterly Report #3, 2022-3

RCLQRT-22V029-1925.PDF 211.32KB

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Recall Quarterly Report #4, 2022-4

RCLQRT-22V029-1709.PDF 211.433KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V029&docType=RCL

 


 

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Last update on 2024-03-13 / Affiliate links / Images from Amazon Product Advertising API

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