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November 8, 2021 NHTSA CAMPAIGN NUMBER: 21V867000
Hazard Lights Disabled with Ignition Off/FMVSS 108
Disabled hazard lighting can increase the risk of a crash or injury in a hazard situation.
NHTSA Campaign Number: 21V867
Manufacturer Autocar, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 947
Summary
Autocar, LLC (Autocar) is recalling certain 2019-2022 Xpeditor vehicles. The hazard lights will not function with the ignition turned off. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Dealers will reprogram the hazard lighting software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed January 07, 2022. Owner notification letters were mailed on March 17, 2022. Owners may contact Autocar customer service at 1-888-218-3611 or 1-877-973-3486. Autocar’s number for this recall is ACX-2106.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
SUBJECT:
Autocar, LLC has determined that a programming error during manufacturing may allow the hazard lighting function to be disabled with ignition.
SAFETY RECALL INFORMATION:
This document provides information regarding reprogramming of the hazard lighting function to work independent of the ignition.
VEHICLES AFFECTED:
There are 947, 2019-2022 model year ACX (Xpeditor) vehicles manufactured between September 4, 2018 and July 19, 2021 with non-sequential serial numbers between 228021 and 237239. To determine if a vehicle is affected by this Recall, log in to the Autocar Warranty Management System at www.autocartruck.com. From the main menu, select “View Recalls/Service Programs” and look for the Autocar Recall number above. A spreadsheet file will be accessible with the VIN list of affected vehicles. Alternatively, to determine if a single vehicle is affected, select “VIN Profile” from the main menu in the Autocar Warranty Management System. In the “Chassis Number” field, enter the last 6 of the VIN. Once the VIN profile is displayed, scroll down to the “Recall/Service Program Information” section to determine if the Recall is open.
SERVICE RESPONSIBILITY:
Service sites must perform this Recall on affected vehicles at no charge to the owner regardless of vehicle mileage, age, or ownership. If a vehicle affected by this Recall is taken into or is currently in your vehicle inventory, or at your center for service, you must perform this Recall before the vehicle is sold or released to the owner.
LOCKOUT/TAGOUT PROCEDURES:
CAUTION
Before entering the vehicle or vehicle body, read and follow OSHA regulations concerning entry and working in “CONFINED SPACE” OSHA 1910.146 and “LOCKOUT/TAGOUT” OSHA 1910.147. Follow OSHA regulations while performing any work on the vehicle. The vehicle must be disabled by the following steps before performing any work on the vehicle:
1. Place the transmission in NEUTRAL.
2. Set the parking brake.
3. Shut the engine OFF.
4. Lock cab doors, keep the key in your pocket. Block the wheels before entering the body or performing any work on the vehicle.
5. Turn the battery disconnect switch OFF, if equipped.
6. Completely drain the air from the primary/A system and secondary/B system by opening the drain valves on the air tanks themselves or by using the drain manifold if supplied. When draining the air tanks, do not look into the area where air is draining. Dirt or sludge particles may be expelled in the air stream and can cause eye injury.
7. Place magnetic “DANGER” signs on both cab doors before entering the body or performing any work on the vehicle.
8. Take proper precautions before working under the vehicle. Use ramps approved for the weight of your vehicle, or use floor jacks and stands. Never work under a vehicle supported by jacks alone. Always use jack stands to support the vehicle.
REPROGRAMMING THE HAZARD LIGHTING FUNCTION
1. Unlock and open both doors.
2. Log in to the Autocar Warranty Management System at www.autocartruck.com. From the main menu, select “View Recalls/Service Programs” and locate “2021 IFM & Display Programming SB 3-147-003.” Complete the update instructions as required.
3. Reprogramming is complete.
Chronology :
9/16/21 Autocar quality team reported the hazard lighting malfunction following a routine vehicle software update. 9/22/2021 An internal corrective action was issued and assigned to Autocar quality team for investigation. 9/22/21 to 9/29/21, investigation continued, and a new software version created to address the concern and establish a clean point for production. 10/11/21 The new software version was validated and released for production. 10/29/21 Final investigations are completed, and VIN list compiled. 11/1/21 The final investigation results were presented to Autocar management team and decision to move forward with a voluntary safety recall due to non-compliance was made.
4 Affected Products
Vehicle
MAKE | MODEL | YEAR |
AUTOCAR | XPEDITOR | 2019-2022 |
13 Associated Documents
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V867-1341.pdf 161.969KB
Recall 573 Report – 01/10/2022
RCLRPT-21V867-2536.PDF 215.192KB
Recall Acknowledgement
RCAK-21V867-2333.pdf 645.932KB
Noncompliance Notice 573 Report
RCLRPT-21V867-8879.PDF 215.048KB
Recall 573 Report – 01/06/2022
RCLRPT-21V867-4353.PDF 215.132KB
Safety Bulletin
RCSB-21V867-0753.pdf 312.627KB
Remedy Instructions and TSB
RCRIT-21V867-1760.pdf 312.627KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V867-2999.pdf 273.293KB
Manufacturer Reimbursement Plan
RMRP-21V867-4592.pdf 613.304KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V867-7283.pdf 105.937KB
Recall Quarterly Report #1, 2022-1
RCLQRT-21V867-6938.PDF 211.138KB
Recall Quarterly Report #2, 2022-2
RCLQRT-21V867-0410.PDF 211.242KB
Recall Quarterly Report #3, 2022-3
RCLQRT-21V867-9094.PDF 211.329KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V867&docType=RCL
Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Link™ 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Link™ 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Android™
Windows® 10, 11
Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)
Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
Cummins Insite
International - ServiceMAXX Fleet Pro
Hino eXplorer
Volvo PTT
VCAD Elite Mack/Volvo
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
Eaton ServiceRanger
Bendix ACom
WABCO Toolbox
Freightliner ServiceLink
International ABS
International DLB
International Intune
International IPC v2.02
PACCAR DAVIE4
Diesel Laptops Nexiq USB Link 3 Wireless Edition with Repair Information & Diagnostic Software | |
Diesel Laptops Nexiq USB Link 3 Wired Edition with Repair Information & Diagnostic Software |
Nexiq Blue-Link Mini Product Number NQ126015 Nexiq Blue Link Mini™ Vehicle Communication Interface |
NEXIQ Technologies 124032 USB-Link 2 Connector | |
Dearborn DPA5 Pro Universal RP1210 Protocol Adapter |
Daimler Truck
DiagnosticLink Order Site:
DiagnosticLink Direct Link:
https://diagnosticlink.nexiq.com/DTNA/Default.aspx
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Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375 General Recall Reimbursement Plan I. Introduction Pursuant to 49 U.S.C. 30120(d), 49 C.F.R. Parts 573 and 577, and other applicable requirements, Autocar, LLC and Autocar Industries, LLC (collectively “Autocar”) hereby provides the National Highway Traffic Safety Administration (“NHTSA”) its general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. As set forth at 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13, the following information sets forth Autocar’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance. II. Reimbursement Notification Autocar’s notice to a vehicle owner in accordance with 49 C.F.R. Part 577 will indicate whether Autocar is offering a refund. A vehicle owner will be eligible for reimbursement if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. As set forth at 49 C.F.R 573.13(c)(2), the ending date shall be 10 calendar days after the date on which Autocar mailed the last of its Part 577 notifications to owners in the United States, unless a specific reimbursement plan is made available for a particular recall. Autocar’s notice will instruct owners to seek eligible reimbursement through Autocar’s Service & Warranties Department, at the following address or otherwise applicable business address: Autocar LLC Service & Warranties Department 551 S. Washington Street Hagerstown, Indiana 47346 Owners will also be instructed that they may contact Autocar by telephone (toll free) at 888-218-3611 or 877-973-3486 NHTSA’s regulations (see 49 C.F.R. 573.13(c)) permit Autocar to identify a beginning date for reimbursement eligibility. Accordingly, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Autocar puts its owners and customers first, and therefore, the company has generally has not firmly established such a beginning date for reimbursement eligibility, and as of the date of this policy, does not presently anticipate changing this general policy. Should Autocar determine (as NHTSA permits) that a beginning date is appropriate, Autocar will indicate that date in the specific reimbursement plan for that particular recall. As permitted by 49 C.F.R. 577.11(e), Autocar may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by NHTSA. 4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375 III. Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall; or, • The costs of the part(s) for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s)), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for each replacement item (limited to the amount of the retail list price of each defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was subject to the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. As set forth at 49 C.F.R. 573.13(d)(1), costs incurred by the owner within the period during which Autocar’s original or extended warranty would have provided for a free repair of the defect or noncompliance will not be eligible for reimbursement. IV. Entity Authorized to Provide Reimbursement Autocar will directly reimburse owners, unless a specific reimbursement plan is made available for a particular recall, and will encourage owners to pursue requests for reimbursement directly through its Service & Warranties Department to expedite reimbursement, as set forth above in Section II. In whatever manner the request for reimbursement is made, under this Plan or a specific reimbursement plan, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. V. Required Documentation The reimbursement determination will depend upon the information provided by the owner. As set forth at 49 C.F.R. Part 573.13(d)(4), the owner must submit all of the following information: • Claimant’s name and mailing address; • For motor vehicles, the vehicle identification number (or “VIN”), vehicle make, model, and model year; • For replacement equipment, a description of such equipment or, for tires, the model and size; • Identification of the applicable recall (either Autocar’s recall number, or NHTSA’s applicable recall campaign number); • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained; 4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375 • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Autocar may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or that the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. VI. Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Autocar. As set forth at 49 C.F.R. 573.6, this general reimbursement plan will be incorporated into notifications by reference. Information specific to a particular recall also may be incorporated into the Part 573.6 notification. VII. Response to Requests for Reimbursement Autocar will act upon requests for reimbursement as follows: • Autocar will act upon a claim for reimbursement within 60 days of its receipt. If Autocar denies the claim, Autocar will send a notice to the claimant within 60 days of receipt of the claim that includes a clear, concise statement of the reasons for the denial. • If a claim for reimbursement is incomplete when originally submitted, Autocar will advise the claimant within 60 days of receipt of the claim of the documentation that is needed and offer an opportunity to resubmit the claim with complete documentation. Reimbursement shall be in the form of a check from Autocar. VIII. Miscellaneous Autocar will make a copy of this plan available to the public, upon request. As permitted by 49 C.F.R. 573.13(m), Autocar will not reimburse owners for recalls based solely on noncompliant or defective labels. As set forth at 49 C.F.R. 573.13(n), reimbursement for a pre-notification remedy will not be provided to an owner if, in the case of a motor vehicle or replacement equipment other than a tire, it was bought by the first purchaser more than 15 calendar years before notice is given under 49 U.S.C. 30118(c) or an order is issued under section 49 U.S.C. 30118(b). In the case of a tire, this period shall be 5 calendar years. Dated: June 1, 2020
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551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230 IMPORTANT SAFETY RECALL This notice applies to your vehicle(s) with the VIN(s) indicated on the enclosed owner response cards. AUTOCAR, LLC SAFETY RECALL ACX-2106 NHTSA RECALL NO. 21V867 Dear Autocar Truck Owner: January 2022 This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Autocar, LLC has determined that a defect which relates to motor vehicle safety exists in 947, 2019 – 2022 model year Xpeditor chassis. These chassis were manufactured between September 4 , 2018 and July 19, 2021 with non-sequential serial numbers in the range of 228021 through 237239. Our records indicate that your vehicle was manufactured within this time period and may contain the defect described herein. MODELS AFFECTED: Autocar Xpeditor MY 2019-2022 COMPONENTS AFFECTED: The hazard lamps may not function with the ignition off. SAFETY DEFECTS AND POTENTIAL RISKS: Non-compliance as the hazard lighting is disabled with the ignition, increasing the risk of a crash, personal injury or property damage. REPAIR REQUIRED: Autocar is actively developing options to resolve the concern, the subsequent repair has not been determined at this time. TIME REQUIRED FOR THE REPAIR: The estimated labor time to repair your vehicle is 1 hours. WHAT YOU SHOULD DO: This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming recall to correct the issue noted above. The processes required for the repair are being developed and we expect to have components available within the next 60 to 90 days. You may continue to operate your vehicle. The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your local authorized Autocar service site or email warranty@autocartruck.com. If you have questions or concerns regarding this notification, please contact Autocar technical support at 888-218-3611. ACF 00002 Rev. 000 551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230 PRIOR REPAIRS: If you have previously paid for repairs relating to this recall you may be entitled to recover the amount you paid for those repairs. Submit a copy of all documentation supporting your claim to Autocar at the address set forth below in the “Assistance” section. NOTICE REGARDING LEASED VEHICLES: If you are a Lessor (as defined below) of a vehicle that is affected by this notice, you are obligated under federal law to provide a copy of this Notice to the lessee of such vehicle within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the lessee(s) to whom you send a copy of this Notice, the date you send the Notice and the VIN of the vehicle that you have leased to the lessee(s). For purposes of this Notice, the term “Lessor” means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles, as of the date of this Notice. OWNER RECALL RESPONSE CARD: The enclosed Owner Recall Response Card identifies your vehicle. Please complete this postage-paid card and return it to Autocar. If you do not own, have sold or have traded the vehicle identified on the card, please indicate that on the postage-paid card and return it to Autocar. ASSISTAN CE: If you need assistance with this recall, call our toll-free numbers below or write to Autocar at: Autocar, LLC Service & Warranty Departments 551 S. Washington St. Hagerstown, Indiana 47346 888-218-3611 (Toll Free) 877-973-3486 (Toll Free) You may also submit a complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go to http://www.safercar.gov. We regret any inconvenience this recall may cause, but we hope you recognize Autocar’s concern for your safety and satisfaction with your vehicle. Sincerely, AUTOCAR, LLC ACF 00002 Rev. 000
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Page 1 of 3 March, 2022 SAFETY RECALL BULLETIN NHTSA RECALL 21V867 AUTOCAR, LLC SAFETY RECALL ACX-2106 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 ATTENTION: Service Managers / Parts Managers. SUBJECT: Autocar, LLC has determined that a programming error during manufacturing may allow the hazard lighting function to be disabled with ignition. SAFETY RECALL INFORMATION: This document provides information regarding reprogramming of the hazard lighting function to work independent of the ignition. VEHICLES AFFECTED: There are 947, 2019-2022 model year ACX (Xpeditor) vehicles manufactured between September 4, 2018 and July 19, 2021 with non-sequential serial numbers between 228021 and 237239. To determine if a vehicle is affected by this Recall, log in to the Autocar Warranty Management System at www.autocartruck.com. From the main menu, select “View Recalls/ Service Programs” and look for the Autocar Recall number above. A spreadsheet file will be accessible with the VIN list of affected vehicles. Alternatively, to determine if a single vehicle is affected, select “VIN Profile” from the main menu in the Autocar Warranty Management System. In the “Chassis Number” field, enter the last 6 of the VIN. Once the VIN profile is displayed, scroll down to the “Recall/Service Program Information” section to determine if the Recall is open. SERVICE RESPONSIBILITY: Service sites must perform this Recall on affected vehicles at no charge to the owner regardless of vehicle mileage, age, or ownership. If a vehicle affected by this Recall is taken into or is currently in your vehicle inventory, or at your center for service, you must perform this Recall before the vehicle is sold or released to the owner. Page 2 of 3 SAFETY RECALL BULLETIN NHTSA RECALL 21V867 AUTOCAR, LLC SAFETY RECALL ACX-2106 March, 2022 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 CLAIM CODING INFORMATION: Repair Number (Op Code) Time Allowance (SRT) Description 36511-0-02 1.0 HR Hazard Lighting LOCKOUT/TAGOUT PROCEDURES: Before entering the vehicle or vehicle body, read and follow OSHA regulations concerning entry and working in “CONFINED SPACE” OSHA 1910.146 and “LOCKOUT/TAGOUT” OSHA 1910.147. Follow OSHA regulations while performing any work on the vehicle. The vehicle must be disabled by the following steps before performing any work on the vehicle: 1. Place the transmission in NEUTRAL. 2. Set the parking brake. 3. Shut the engine OFF. 4. Lock cab doors, keep the key in your pocket. Block the wheels before entering the body or performing any work on the vehicle. 5. Turn the battery disconnect switch OFF, if equipped. 6. Completely drain the air from the primary/A system and secondary/B system by opening the drain valves on the air tanks themselves or by using the drain manifold if supplied. When draining the air tanks, do not look into the area where air is draining. Dirt or sludge particles may be expelled in the air stream and can cause eye injury. 7. Place magnetic “DANGER” signs on both cab doors before entering the body or performing any work on the vehicle. 8. Take proper precautions before working under the vehicle. Use ramps approved for the weight of your vehicle, or use floor jacks and stands. Never work under a vehicle supported by jacks alone. Always use jack stands to support the vehicle. Page 3 of 3 March, 2022 SAFETY RECALL BULLETIN NHTSA RECALL 21V867 AUTOCAR, LLC SAFETY RECALL ACX-2106 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 REPROGRAMMING THE HAZARD LIGHTING FUNCTION 1. Unlock and open both doors. 2. Log in to the Autocar Warranty Management System at www.autocartruck.com. From the main menu, select “View Recalls/Service Programs” and locate “2021 IFM & Display Programming SB 3-147-003.” Complete the update instructions as required. 3. Reprogramming is complete. Note: If you have questions or concerns regarding this Recall Bulletin, please contact Autocar Technical Support at 888-218-3611.
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551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230 IMPORTANT SAFETY RECALL This notice applies to your vehicle(s) with the VIN(s) indicated on the enclosed owner response cards. AUTOCAR, LLC SAFETY RECALL ACX-2106 NHTSA RECALL NO. 21V867 Dear Autocar Truck Owner: March 2022 This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Autocar, LLC has determined that a defect which relates to motor vehicle safety exists in 947, 2019 – 2022 model year Xpeditor chassis. These chassis were manufactured between September 4, 2018 and July 19, 2021 with non-sequential serial numbers in the range of 228021 through 237239. Our records indicate that your vehicle was manufactured within this time period and may contain the defect described herein. MODELS AFFECTED: Autocar Xpeditor MY 2019-2022 COMPONENTS AFFECTED: The hazard lamps may not function with the ignition off. SAFETY DEFECTS AND POTENTIAL RISKS: Non-compliance as the hazard lighting is disabled with the ignition, increasing the risk of a crash, personal injury or property damage. REPAIR REQUIRED: The hazard lighting will be repaired to function independent of the ignition at no charge. TIME REQUIRED FOR THE REPAIR: WHAT YOU SHOULD DO: The estimated labor time to repair your vehicle is 1 hour. To have your vehicle repaired, contact your local authorized Autocar service site or email warranty@autocartruck.com. ACF 00002 Rev. 000 551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230 PRIOR REPAIRS: If you have previously paid for repairs relating to this recall you may be entitled to recover the amount you paid for those repairs. Submit a copy of all documentation supporting your claim to Autocar at the address set forth below in the “Assistance” section. NOTICE REGARDING LEASED VEHICLES: If you are a Lessor (as defined below) of a vehicle that is affected by this notice, you are obligated under federal law to provide a copy of this Notice to the lessee of such vehicle within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the lessee(s) to whom you send a copy of this Notice, the date you send the Notice and the VIN of the vehicle that you have leased to the lessee(s). For purposes of this Notice, the term “Lessor” means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles, as of the date of this Notice. OWNER RECALL RESPONSE CARD: The enclosed Owner Recall Response Card identifies your vehicle. Please complete this postage-paid card and return it to Autocar. If you do not own, have sold or have traded the vehicle identified on the card, please indicate that on the postage-paid card and return it to Autocar. ASSISTAN CE: If you need assistance with this recall, call our toll-free numbers below or write to Autocar at: Autocar, LLC Service & Warranty Departments 551 S. Washington St. Hagerstown, Indiana 47346 888-218-3611 (Toll Free) 877-973-3486 (Toll Free) You may also submit a complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go to http://www.safercar.gov. We regret any inconvenience this recall may cause, but we hope you recognize Autocar’s concern for your safety and satisfaction with your vehicle. Sincerely, AUTOCAR, LLC ACF 00002 Rev. 000
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ACF 00002 Rev. 000 551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230 IMPORTANT SAFETY RECALL AUTOCAR, LLC SAFETY RECALL ACX-2106 NHTSA RECALL NO. 21V867 March 2022 TO: U.S. Distributors Dealer Principals, Service Managers, Warranty Managers, Parts Managers This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Autocar, LLC has determined that a defect, which relates to motor vehicle safety, exists in 947, 2019-2022 model year Xpeditor chassis manufactured between September 4, 2018, and July 19, 2021, with non-sequential serial numbers between 228021 and 237239, accordingly, a recall to address this issue is being initiated effective March 17, 2022. MODELS AFFECTED: Autocar Xpeditor MY 2019-2021 COMPONENTS AFFECTED: The hazard lamps may not function with the engine off. SAFETY DEFECTS AND POTENTIAL RISKS: Non-compliance as the hazard lighting is disabled with the ignition, increasing the risk of personal injury, property damage or a crash. REPAIR REQUIRED: The hazard lighting will be reprogrammed at no charge to the owner. REPAIR AVAILABLE: VIN profiles in the Autocar Warranty System will be updated to show the open recall on March 17, 2022, and a spreadsheet of the affected VINs will be available in the Warranty system. REMINDER: It is a violation of Federal law to sell or lease a vehicle covered by this recall notice unless the recall remedy has been completed. Substantial civil penalties apply to violations of this law. If you have any questions or concerns, please contact the Autocar Warranty Department at warranty@autocartruck.com. Sincerely, AUTOCAR, LLC
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-867 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Autocar, LLC Submission Date : NOV 08, 2021 NHTSA Recall No. : 21V-867 Manufacturer Recall No. : ACX-2106 Manufacturer Information : Manufacturer Name : Autocar, LLC Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346 Company phone : 7654895499 Population : Number of potentially involved : 947 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2022 Autocar Xpeditor Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : All Xpeditor units manufactured with the suspect programming are included. Production Dates : SEP 04, 2018 – JUL 19, 2021 VIN Range 1 : Begin : 5VCACLDF6KC228021 End : 5VCACLEF8NC237239 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : . The hazard lamps will not function with the ignition off. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : Non-compliance as the hazard lighting is disabled with the ignition and increases the risk of personal injury or a crash. Description of the Cause : A programming error during Autocar manufacturing that allows the hazard lighting function to be disabled with the ignition. Identification of Any Warning that can Occur : Hazard lamps will not function with the ignition off. Involved Components : Part 573 Safety Recall Report 21V-867 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 9/16/21 Autocar quality team reported the hazard lighting malfunction following a routine vehicle software update. 9/22/2021 An internal corrective action was issued and assigned to Autocar quality team for investigation. 9/22/21 to 9/29/21, investigation continued, and a new software version created to address the concern and establish a clean point for production. 10/11/21 The new software version was validated and released for production. 10/29/21 Final investigations are completed, and VIN list compiled. 11/1/21 The final investigation results were presented to Autocar management team and decision to move forward with a voluntary safety recall due to non-compliance was made. Description of Remedy : Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner and will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan. How Remedy Component Differs from Recalled Component : Reprogramming will allow the hazard lighting to function independently from the ignition. Identify How/When Recall Condition was Corrected in Production : The programming error was corrected and a clean point established for production 10/29/21. Recall Schedule : Part 573 Safety Recall Report 21V-867 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : NR Planned Dealer Notification Date : JAN 06, 2022 – JAN 07, 2022 Planned Owner Notification Date : JAN 06, 2022 – JAN 07, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-867 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Autocar, LLC Submission Date : JAN 06, 2022 NHTSA Recall No. : 21V-867 Manufacturer Recall No. : ACX-2106 Manufacturer Information : Manufacturer Name : Autocar, LLC Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346 Company phone : 7654895499 Population : Number of potentially involved : 947 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2022 Autocar Xpeditor Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : All Xpeditor units manufactured with the suspect programming are included. Production Dates : SEP 04, 2018 – JUL 19, 2021 VIN Range 1 : Begin : 5VCACLDF6KC228021 End : 5VCACLEF8NC237239 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : . The hazard lamps will not function with the ignition off. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : Non-compliance as the hazard lighting is disabled with the ignition and increases the risk of personal injury or a crash. Description of the Cause : A programming error during Autocar manufacturing that allows the hazard lighting function to be disabled with the ignition. Identification of Any Warning that can Occur : Hazard lamps will not function with the ignition off. Involved Components : Part 573 Safety Recall Report 21V-867 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Hazard Light Software Component Description : Software- Autocar Proprietary Component Part Number : No part numbers are assigned Supplier Identification : Component Manufacturer Name : Autocar LLC Address : 551 S Washington St Hagerstown Indiana 47346 Country : United States Chronology : 9/16/21 Autocar quality team reported the hazard lighting malfunction following a routine vehicle software update. 9/22/2021 An internal corrective action was issued and assigned to Autocar quality team for investigation. 9/22/21 to 9/29/21, investigation continued, and a new software version created to address the concern and establish a clean point for production. 10/11/21 The new software version was validated and released for production. 10/29/21 Final investigations are completed, and VIN list compiled. 11/1/21 The final investigation results were presented to Autocar management team and decision to move forward with a voluntary safety recall due to non-compliance was made. Description of Remedy : Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner and will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan. How Remedy Component Differs from Recalled Component : Reprogramming will allow the hazard lighting to function independently from the ignition. Identify How/When Recall Condition was Corrected in Production : The programming error was corrected and a clean point established for production 10/29/21. Recall Schedule : Part 573 Safety Recall Report 21V-867 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : NR Planned Dealer Notification Date : JAN 06, 2022 – JAN 07, 2022 Planned Owner Notification Date : JAN 06, 2022 – JAN 07, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-867 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Autocar, LLC Submission Date : JAN 10, 2022 NHTSA Recall No. : 21V-867 Manufacturer Recall No. : ACX-2106 Manufacturer Information : Manufacturer Name : Autocar, LLC Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346 Company phone : 7654895499 Population : Number of potentially involved : 947 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2022 Autocar Xpeditor Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : All Xpeditor units manufactured with the suspect programming are included. Production Dates : SEP 04, 2018 – JUL 19, 2021 VIN Range 1 : Begin : 5VCACLDF6KC228021 End : 5VCACLEF8NC237239 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : . The hazard lamps will not function with the ignition off. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : Non-compliance as the hazard lighting is disabled with the ignition and increases the risk of personal injury or a crash. Description of the Cause : A programming error during Autocar manufacturing that allows the hazard lighting function to be disabled with the ignition. Identification of Any Warning that can Occur : Hazard lamps will not function with the ignition off. Involved Components : Part 573 Safety Recall Report 21V-867 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Hazard Light Software Component Description : Software- Autocar Proprietary Component Part Number : No part numbers are assigned Supplier Identification : Component Manufacturer Name : Autocar LLC Address : 551 S Washington St Hagerstown Indiana 47346 Country : United States Chronology : 9/16/21 Autocar quality team reported the hazard lighting malfunction following a routine vehicle software update. 9/22/2021 An internal corrective action was issued and assigned to Autocar quality team for investigation. 9/22/21 to 9/29/21, investigation continued, and a new software version created to address the concern and establish a clean point for production. 10/11/21 The new software version was validated and released for production. 10/29/21 Final investigations are completed, and VIN list compiled. 11/1/21 The final investigation results were presented to Autocar management team and decision to move forward with a voluntary safety recall due to non-compliance was made. Description of Remedy : Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner and will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan. How Remedy Component Differs from Recalled Component : Reprogramming will allow the hazard lighting to function independently from the ignition. Identify How/When Recall Condition was Corrected in Production : The programming error was corrected and a clean point established for production 10/29/21. Recall Schedule : Part 573 Safety Recall Report 21V-867 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealer and customer notifications are scheduled to begin January 7, 2022 and end January 13, 2022. Planned Dealer Notification Date : JAN 07, 2022 – JAN 13, 2022 Planned Owner Notification Date : JAN 07, 2022 – JAN 13, 2022 * NR – Not Reported
SEOCONTENT-END