Rear Bumper May Fall Off – 2020-2021 Utilimaster Walk-In Vans

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July 27, 2021 NHTSA CAMPAIGN NUMBER: 21V572000

Rear Bumper May Fall Off

The bumper could fall off when it is utilized by a person as a step, increasing their risk of injury.

 

NHTSA Campaign Number: 21V572

Manufacturer Shyft Group

Components STRUCTURE

Potential Number of Units Affected 4,885

 

Summary

Shyft Group is recalling certain 2020-2021 Utilimaster Walk-In Vans. The fasteners that attach the shock mount bracket to the underside of the vehicle frame may fail, possibly resulting in a broken shock mount bracket and bumper detachment.

 

Remedy

Shyft Group will replace the fasteners that attach the shock mount bracket to the underside of the vehicle frame, install a spacer, and inspect and replace, as necessary, the shock mount bracket. All repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed on August 6, 2021. A second letter will be mailed once the remedy is available. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group’s number for this recall is 21-19.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Dear Valued Customer,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Utilimaster, a brand of The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety may exist in certain 2020 and 2021 Ford Transit vans that were upfit, by Utilimaster, with a shock mount bumper.

 

What is the Defect?

The fasteners that attached the shock mount to the underside of the vehicle frame may fail. If the fasteners fail, the shock mount bracket may fatigue and break causing the bumper to fall.

 

What is the Safety Risk?

If the shock mount bracket breaks, when a person utilizes the bumper for a step, the bumper could fall increasing the risk of injury.

 

What is the Warning?

The fasteners may break without warning.

 

What is the Remedy?

The fasteners that attach the shock mount to the underside of the vehicle frame will be replaced and a spacer installed. If the shock mount bracket is found to be cracked, it will also be replaced. The replacement of the fasteners, shock mount bracket and adding the spacer should only take 1 hour. This will be done at no charge.

 

What You Should Do:    

Call Utilimaster, a Shyft Group Brand, at 1-800-582-3454 or email your company name, shipping address and the VIN of the affected unit(s) to FVSWarranty@utilimaster.com to coordinate having your vehicle inspected.

 

Leased Vehicles:

The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications.

 

Reimbursement:

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.  For more information contact Utilimaster at 1-800-582-3454.

 



2 Affected Products

Vehicle

MAKE MODEL YEAR
UTILIMASTER WALK-IN VAN 2020-2021

 


9 Associated Documents

Owner Notification Letter(Part 577) – w/NHTSA edits

RCONL-21V572-3032.pdf 147.535KB

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Recall 573 Report- Amendment 4

RCLRPT-21V572-9504.PDF 213.844KB

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Recall 573 Report – Amendment 1

RCLRPT-21V572-1009.PDF 213.609KB

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Recall 573 Report – Amendment 2

RCLRPT-21V572-8164.PDF 213.781KB

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Recall Acknowledgement

RCAK-21V572-3879.pdf 646.116KB

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Defect Notice 573 Report

RCLRPT-21V572-8053.PDF 213.608KB

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Recall 573 Report- Amendment 3

RCLRPT-21V572-6650.PDF 213.845KB

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Interim Owner Notification Letter(Part 577)

RIONL-21V572-5827.pdf 93.395KB

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Recall 573 Report – December 8, 2021

RCLRPT-21V572-6119.PDF 213.77KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V572&docType=RCL

 


 

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