Recall WAY-101 – Frame Rail Hitch Extensions May Fail – 2017-2022 Tiffin Wayfarer Motorhomes

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August 5, 2021 NHTSA CAMPAIGN NUMBER: 21V610000

Frame Rail Hitch Extensions May Fail

Extension failure can cause the hitch to detach from the motorhome, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V610

Manufacturer Tiffin Motorhomes, Inc.

Components TRAILER HITCHES

 

Summary

Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2017-2022 Wayfarer motorhomes. Continuous stress on the frame rail hitch extensions may cause them to fail.

 

Remedy

Dealers will inspect and replace the hitch and reinforce the frame rail extension, free of charge. Owner notification letters were mailed November 29, 2021. Owners may contact Tiffin customer service at 1-256-356-8661. Tiffin’s number for this recall is WAY-101.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Recall Inspection and Repair Instructions

NHTSA Recall #: 21V-610

Tiffin Motorhomes Recall #: WAY-101

Models Involved: 2017, 2018, 2019, 2020, 2021 & 2022 Wayfarer Motorhomes, all floorplans.

 

Tools Needed:

¾” OR 19MM BOX END WRENCH

¾” OR 19MM DEEP WELL SOCKET

RATCHET

PNEUMATIC OR ELECTRIC IMPACT GUN

HAMMER/MALLET

PRY BAR

FLOOR JACK

JACK STANDS

HYDRAULIC LIFT IF AVAILABLE

 

Parts Needed:

24FW, 24QW, 24TW, 25QW, 25RW, 25SW,

25TW floorplans require the following parts:

2 of 5125064, liner gussets

1 of 5125485, gusseted hitch

8, 2” grade 8 hex bolts and nuts

 

FLAT RATE CODES AND TIMES

When filing the warranty claim for payment please use the following flat rate codes and times.

For 24FW, 24QW, 24TW, 25QW, 25RW, 25SW, 25TW floorplans, use code WF8803RC01, for 1.00 hour For units with damage to existing frame rail extensions please contact Winfield Service for authorization numbers and time allowed.

 

Inspection Instructions/Procedure: 

  1. Inspect the condition of the existing frame rail extensions for signs of damage. If there is damage, please contact Wayfarer at 205-487-4710 for instructions and authorization.
  2. If no damage is found, please proceed with the repair.

 

Repair Instructions/Procedure:

  1. Remove the receiver hitch by removing the (6) grade 8 hex bolts (3 per side) from the unit’s receiver hitch using a ¾” or 19 MM socket and box end wrench. Lower the receiver hitch from chassis using a floor jack.

 

  1. On some units, placement of the water tank pan favors one side of the unit. Loosening the tank pan bolts (8) 3/8” hex bolts will allow you to shift the tank and pan slightly aiding in installation of the gusset liners.

 

  1. Install the gusseted extension liners part # 5125064. Start by feeding the liner gusset inside the gap between the chassis extension and tank pan.  Once started, use a mallet or sledge hammer to aid in installing the liner.  Using a 2” Grade 8 hex bolt, attach the truss to the liner and extension by feeding the bolt in from the top side and tighten the bolts to 75 ft. lbs. once installed.

 

  1. Once the liners are installed, lift the new hitch, part # 5125065, into place and fasten the hitch to frame rail extensions using (6) 2” grade 8 hex bolts. Feed bolts from top to bottom of rail and tighten to 85 ft. lbs.

 


Recall Inspection and Repair Instructions

NHTSA Recall #: 21V-610

Tiffin Motorhomes Recall #: WAY-101

Models Involved: 2017, 2018, 2019, 2020, 2021 & 2022 Wayfarer Motorhomes, all floorplans.

 

These work instructions are for the LW floor plan ONLY

 

Tools Needed:

3/4” or 19MM BOX END WRENCH

3/4” or 19MM DEEP WELL SOCKET

9/16” BOX END WRENCH

11/16” BOX END WRENCH

RATCHET

PNEUMATIC OR ELECTRIC IMPACT GUN

HAMMER/MALLET

PRY BAR

CUTTING TOOL (FOR REMOVING HARDWARE

FROM CHASSIS EXTENSIONS)

FLOOR JACK

JACK STANDS

 

Parts Needed:

25 LW floorplans will require the following parts:

1 of 5125204

2” grade 8 hex bolts and nuts kit

 

FLAT RATE CODES AND TIMES

When filing the warranty claim for payment please use the following flat rate codes and times. For the LW floor plan, please use code WF8803RC01, and please contact Winfield Service for authorization numbers and time allowed.

 

Inspection Instructions/Procedure:

  1. Inspect the condition of the existing frame rail extensions for signs of damage. If there is damage, please contact Wayfarer at 205-487-4710 for instructions and authorization.
  2. If no damage is found, please proceed with the repair.

 

Repair Instructions/Procedure:

  1. Prep the garage area by removing the interior corner trim, 8 pieces in total, from the interior of the garage area (see photos below).

 

  1. Remove the diamond tread flooring using a pry bar to start at the corners. Peel back rubber flooring from each side of the coach until the 4 flooring screws become visible.  Remove the flooring screws form the garage area completely.
  2. Prep the underside of the garage area by removing the trailer hitch plug and cutting any quip ties holding the taillight harness and 7-pin harness to the rails or extensions. Route all harnesses back through the extensions allowing the area to be clear when ready for the extension removal (photo below).

 

  1. For units with a rear mounted generator, remove the generator exhaust and exhaust hanger (photo below).

 

  1. Remove the receiver hitch by removing the 6 grad 8 hex bolts, 3 per side, from the unit’s receiver hitch using a ¾” or 19 MM socket and box end wrench. Lower from chassis using a floor jack.
  2. Remove 4 hex bolts per side holding the center cross member in place (photo below).

 

  1. Remove all hydraulic jack hardware and zip tie jacks up and out of the way.

 

  1. Using a ¾” wrench and driver of choice, loosen the 4 grade 8 chassis bolts per side, these bolts attach each rail to the Mercedes frame rail. Once the bolts are driven out an inch or so, cut the front 2 bolts per side and drive out towards outside of coach for removal. See photos below.

 

  1. Remove the remaining 2 “chassis to extension” bolts that pass through the hydraulic jacks. While having someone hold the extension rail, drive out the remaining bolts which will allow the frame extensions to be lowered to the ground.  Removing the cross member in Step 6 will allow the extensions to be removed and lowered one at a time (photo below).

 

  1. Reinstall the hydraulic leveling jacks in tandem with Step 11. IMPORTANT NOTE: Units equipped with Bigfoot leveling system will need to ensure the hydraulic foot and ram are reinstalled as a “washer” on the inside of the frame rail.

 

  1. Once you have the new extensions, lift into place one side at a time. Feed the bolts in from the backside (opposite way of removal), through the hydraulic jacks and secure.  Tighten bolts to 85 ft. lbs.

 

  1. Install new cross member using 4 grad 8 hex bolts per side. Tighten bolts to 85 ft. lbs.

 

  1. Once the extensions are fastened to the chassis and tightened, slide the new hitch into place and attach to inside of the frame rail extensions u sing 6 grade 8 hex bolts. Tighten bolts to 85 ft. lbs.  See photos below.

 

  1. Reinstall 7-pin connector and zip tie all hydraulic lines and electrical harnesses in place as needed.
  2. Reinstall generator exhaust and exhaust hanger to new rail extension.
  3. Finish the garage area using the removed floor screws, fasten the garage floor to the new rails. Roll rubber flooring back into place and reinstall removed corner trim to finish the garage area.

 


IMPORTANT SAFETY RECALL NOTICE

This notice applies to your vehicle, identified by the VIN below

 

NHTSA Recall # 21V-610

Tiffin Recall # WAY-101

 

November 29, 2021

 

Wayfarer Frame Rail Extension Failure  

 

Dear Wayfarer Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Tiffin Motorhomes has decided that a defect, which relates to motor vehicle safety, exists on the following models of Wayfarer motorhomes: 2017, 2018, 2019, 2020, 2021 & 2022 Wayfarer Motorhomes, all floorplans.

 

This is the second of two letters owners will receive regarding this recall. This letter is to inform owners that Wayfarer now has a remedy available to complete this recall regarding the hitch on your Wayfarer motorhome. As previously notified, the hitch on the Wayfarer Motorhomes may become loose from the frame of the motorhome.  We continue to warn that OWNERS MUST NOT TOW OR USE THE HITCH UNDER ANY CIRCUMSTANCE UNTIL THE RECALL REPAIR HAS BEEN COMPLETED.   The area of the hitch attachment to the frame on the Wayfarer brand of motorhomes needs to be reinforced.  If the area of the attachment of the hitch to the frame is not reinforced, the repeated stress on the frame could cause it to break which would cause the hitch to become loose and possibly break away from the motorhome.  If the hitch were to become loose or break away, this could cause a crash which could lead to an injury.

 

Please arrange to take your motorhome to a reputable service center OR dealer of your choice to have the correction completed.  Please allow up 1 hour to have this repair completed, however if preexisting damage to the frame rail extensions are found, please be aware that more time may be needed depending on the repair.  This work will be completed at no charge to you, the owner.

Once your appointment has been made, the dealer or service center you choose can contact Wayfarer

Motorhomes to order parts, obtain working instructions and billing information.  They can contact Wayfarer by phone at 205-487-4710 or by email at winfieldservice@tiffinmotorhomes.com.

 

PLEASE NOTE: Parts will only be shipped to service centers or dealers.  Parts will not be shipped to owners.

If owners have paid in the past for any damages due to a failure of the frame to the hitch, please submit a copy of the invoice that was paid by you, the owner, to the Wayfarer warranty department at the following address:   Wayfarer Warranty Department, 6524 State Hwy 129 North, Winfield AL 35594.  The Wayfarer Warranty Department may also be reached at 205-487-4710 or by email at winfieldservice@tiffinmotorhomes.com.

 

If you do not own the vehicle that corresponds to the identification number which appears on this Recall Notification, please return the notification to the Tiffin Recall Department with any information you can furnish that will assist us in locating the present owner.  You may email this information to recalls@tiffinmotorhomes.com.

 

If you are unable to have the defect remedied without charge and within a reasonable time after you tender the vehicle for repair, please contact the Tiffin Warranty Department, at 1-256-356-8661, 8:00 a.m. to 3:30 p.m., Central Time.  You may also wish to notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington DC 20590, or phone 1-888-327-4236 (TTY: 1-800-424-9153):  or go to https://www.safercar.gov.

 

Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We regret any inconvenience this action may cause, but feel certain you understand our interest in motor vehicle safety.

 

Tiffin Motorhomes Recall Department

 



6 Affected Products

Vehicle

MAKE MODEL YEAR
TIFFIN WAYFARER 2017-2022

 


10 Associated Documents

Defect Notice 573 Report

RCLRPT-21V610-8374.PDF 213.357KB

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Recall Acknowledgement

RCAK-21V610-6867.pdf 688.612KB

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Recall Quarterly Report #1, 2021-4

RCLQRT-21V610-8645.PDF 211.141KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V610-2638.pdf 199.478KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V610-3468.pdf 490.114KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V610-1765.pdf 341.286KB

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Recall 573 Report – Amendment 2

RCLRPT-21V610-8775.PDF 215.188KB

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Recall 573 Report – Amendment 1

RCLRPT-21V610-4014.PDF 215.261KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V610-6324.pdf 181.243KB

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Recall Quarterly Report #2, 2022-1

RCLQRT-21V610-8477.PDF 211.242KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V610&docType=RCL

 


 

“This site contains affiliate links for which OEMDTC may be compensated”
SaleBestseller No. 1
TOPTOW Hitch Extender, Fits for 2 inch Receiver, 7 inch Extension Length, with 5/8 inch Hitch Pin
  • ADD SPARE SPACE: This receiver hitch extender can extend to 7 inch length, add spare space between your bumper beam and your hitch mount bike rack or cargo carrier
  • RECEIVER SIZE: This trailer hitch extension bar has 2 inches by 2 inches industry-standard fit
  • HIGH STRENGTH: This 2 inch receiver tube is rated to tow up to 3500 lbs GTW and 350 lbs TW
  • EASY INSTALL: Simply and quick insert the shank into your hitch receiver and assemble the hitch pin and clip
  • CORROSION RESISTANT: Made of strong steel with a durable black powder coat finish, super corrosion resistant
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TOPTOW Trailer Hitch Extender, 12 in Extension Length, 2 X 2 Receiver Tube Openning, Fits for 2 inch Receiver, 3500lbs, with 5/8 inch Hitch Pin and Clip
  • ADD SPARE SPACE: This receiver hitch extender can extend to 12 inch length, add spare space between your bumper beam and your hitch mount bike rack or cargo carrier
  • RECEIVER SIZE: This trailer hitch extension bar has 2 inches by 2 inches industry-standard fit
  • HIGH STRENGTH: This 2 inch receiver tube is rated to tow up to 3500 lbs GTW and 350 lbs TW
  • EASY INSTALL: Simply and quick insert the shank into your hitch receiver and assemble the hitch pin and clip
  • CORROSION RESISTANT: Made of strong steel with a durable black powder coat finish, super corrosion resistant
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CPROSP 12'' Hitch Extension/Extender, Fits for 2" Receiver Tube Tow Bar Steel Shank Heavy Duty 6000 lbs, Hitch Receiver Extension with 5/8'' Pin Hole
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  • 2" trailer hitch has a maximum 500 tongue weight or 5,000 lb. towing capacity.
  • Rugged steel construction with a corrosion resistant, high gloss black powder coat finish.
  • Installation is quick and easy. You can use it as needed by simply inserting the shank into your trailer receiver. Then, hook up your trailer or crane accessories
  • Integrated clamping bolts stabilize the trailer tube, Anti-wobble stability device.
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CURT 45796 18-Inch Long Trailer Hitch Extension for 2-Inch Receiver, 3,500 lbs , Black
  • ADDED CLEARANCE. This trailer hitch extension adds 18 inches of extra length to your hitch receiver, providing additional clearance between your bumper and hitch accessory or trailer
  • STANDARD FIT. This receiver hitch extension bar has a 2-inch x 2-inch shank to fit any industry-standard 2-inch trailer hitch receiver
  • SOLID STRENGTH. This 2-inch receiver hitch extension is constructed from high-strength steel to ensure reliable towing for the road ahead. It is rated for 3,500 lbs. gross trailer weight and 350 lbs. tongue weight
  • CORROSION-RESISTANT. This heavy-duty receiver hitch extension is finished in a highly durable black powder coat to withstand rain, dirt, UV damage and other corrosive threats
  • EASY TO INSTALL. Installing this trailer hitch extension is fast and easy. You can use it as needed by simply inserting the shank into your hitch receiver (hitch pin sold separately). Then, hitch up your trailer or hitch accessory
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MaxxHaul 50833 2 x 2 inch Trailer Hitch Receiver Extender 7 inch Hitch Extension Length 3500 Lbs GTW
  • Extended Reach: Extend the reach of your trailer hitch by 7 inches with the Trailer Hitch Extension, allowing for better maneuverability and clearance.
  • Versatile Compatibility: The 2-inch receiver square tube extender ensures compatibility with a wide range of hitch-mounted accessories, making it suitable for various towing applications.
  • Secure Attachment: The included 5/8-inch hitch pin and clips ensure a secure connection between the extension and your trailer hitch, providing peace of mind during your towing journeys.
  • Durable and Reliable: Constructed with high-quality materials, the Trailer Hitch Extension is built to withstand heavy-duty use and provide long-lasting performance.
  • Reliable Strength: Rate to 3500 lbs GTW and 350 lbs TW
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KAIRAY Trailer Hitch Extension, 2 Inch Receiver Tube Extender, 7 Inch Extension Length, with 5/8 Inch Hitch Pin and Clips, 3500 lbs GTW
  • HIGH-GRADE MATERIAL: Sturdy steel with durable black powder coating to resist rust and corrosion. The right Angle flanging of the receiver is welded together with the extender tube, which is more stable than others with spot welding.
  • FIT FOR: The Trailer hitch extender fits into 2" hitch receiver and 2" outside, Extends to 7" length to add spare space to haul trailer, and avoide hitting the bumper and spare tire of your vehicle.
  • HIGH STRENGTH: This 2 inch receiver tube is rated to tow up to 3500 lbs GTW and 350 lbs TW, for most bike racks, cargo carriers, hitch steps and other hitch mount accessories. Hitch tightener are highly recommended for tighter and noise reduce.
  • EASY INSTALLATION: Simply and quick insert the shank into your hitch receiver and assemble the hitch pin and clip.
  • CLIENT SUPPORT: 30 DAYS money back and 1 YEAR warranty. If you have any question about our products, please contact us directly. We promise that you will get friendly customer service.
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TOPTOW Hitch Extender, Fits for 2 inch Receiver, 8.5 inch Extension Length, Anti-Rattle Bolt, with Hitch Pin Kit and Anti Rattle Stabilizer
  • ★Please check the product dimension before purchasing this part. Extender length (hole to hole): 8-1/2". Shank size: 2". Extender receiver size: 2" (fits for 2" shank hitch mount bike racks or cargo carriers. ★Please tightening the anti-rattle bolt when you insert the 2" shank into the extender receiver. And use the anti-rattle hitch tightener to tighten this part when you assemble to hitch receiver.are space between your bumper beam and your hitch mount bike rack or cargo carrier
  • ANTI-RATTLE DEVICE: With seperate anti-rattle hitch tightener and bolt on 2 inch receiver, it can eliminate the hitch wobble at the junction of your bike racks, cargo carriers, trailer ball mounts and your hitch receiver
  • HIGH STRENGTH: This 2 inch receiver tube is rated to tow up to 3500/350 lbs GTW/TW
  • Package: Comes with hitch extender, 5/8" Hitch Pin and Clip and Blue Anti Rattle Hitch Clamp
  • Black Powder Coating Finish, Enhanced Rust and Corrosion Resistance
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TOPTOW Hitch Extender 8-1/2" Extension Length, Fits for 2 inch Receiver, Anti-Rattle Bolt, with Hitch Pin Kit
  • ADD SPARE SPACE: This receiver hitch extender can extend to 8.5 inches length, add spare space between your bumper beam and your hitch mount bike rack or cargo carrier
  • ANTI-RATTLE DEVICE: With seperate anti-rattle bolt on 2 inch receiver, it can eliminate the hitch wobble at the junction of your bike racks, cargo carriers, trailer ball mounts and your hitch receiver
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  • Package: Comes with 8-1/2" hitch extender, 5/8" Hitch Pin and Clip
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  • VERSATILE ADAPTER. This trailer hitch adapter easily inserts into your trailer hitch receiver whenever needed to adapt it from one size to another. This hitch adapter fits a 2-1/2-inch receiver and accepts a 2-inch shank
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  • SOLID STRENGTH. This hitch receiver adapter is rated for 4,500 lbs. GTW and 450 lbs. TW (6,000 / 600 lbs. at 24 inches). It can also be used with a weight distribution hitch for 6,000 lbs. WD and 600 lbs. WDTW (8,000 / 800 lbs. at 24 inches)
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  • 【CAPACITY】 3500 lbs GTW, 350lbs TW, which is enough to handle most cargo and utility loads. for most bike rack and cargo carriers. Hitch tightener (sold separately) are highly recommended for tight fit and noise reduce.
  • 【GREAT UPGRADE】Replace common pins and clips with stainless steel bolts, flange nuts, reduce the moving distance of the pin in the hole, better fit, effectively reduce noise and rattle, provide 1 additional clip, double protection, prevent it fell off during towing.
  • 【CORROSION-RESISTANT】 Full edge welding instead of ordinary four-point welding, add electrophoresis process before powder coating to withstand rain, dirt, UV damage and other corrosive threats. Ensure a longer service time and making it perfect for long time outdoor use.
  • 【EASY TO INSTALL】Installing this trailer hitch extension is fast and easy. Just simply inserting the shank into your hitch receiver, then insert the bolt into the hole, tighten the flange nut and insert the clip.

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