RE21/07 (RB88) – Fuel Tank Not Welded Properly – 2020 Bentley Flying Spur

February 23, 2021 NHTSA CAMPAIGN NUMBER: 21V104000

Fuel Tank Not Welded Properly

A fuel leak in the presence of an ignition source can increase the risk of fire.

 

NHTSA Campaign Number: 21V104

Manufacturer Bentley Motors, Inc.

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 1

 

Summary

Bentley Motors, Inc. (Bentley) is recalling one 2020 Flying Spur vehicle. The fuel tank may not have been welded properly during manufacturing, which could result in a fuel leak.

 

Remedy

Bentley will notify the owner, and a dealer will replace the fuel tank, free of charge. The recall began March 18, 2021. Owners may contact Bentley customer service at 1-800-777-6923. Bentley’s number for this recall is RE21/07 (RB88).

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Bentley Recalls

 

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Bentley Bulletin

Aftersales

21-013
March 11, 2021

To: Service
Subject: Product Recall – New Flying Spur – Fuel Tank – (RE21/07)

PRODUCT RECALL – NEW FLYING SPUR – FUEL TANK – SUPPLIER PRODUCTION PROCESS ERROR (RE21/07)

 

This letter is to initiate a recall campaign to replace the fuel tank on Bentley Flying Spur bearing Vehicle Identification Number SCBBB6ZG3LC082950.

This letter will provide you with all of the information to explain why this recall is being initiated, the actions you are required to take, and provide you with the appropriate administrative details.

Bentley has been informed that there was a supplier process error during the manufacturing of the fuel tank. As a result, the lifetime durability of the fuel tank may be compromised, therefore Bentley will replace the fuel tank.

The owner of the affected vehicle will be notified in writing in March.
Attached is a Bentley Technical Product Information (TPI) document, which details the procedure which must be followed exactly.

It is not necessary to contact us for authorisation. We will take our records from your warranty claim which must be generated and submitted immediately upon completion of the work. You are reminded that claims for recalls cannot contain any other warranty repairs. The warranty code and repair time are quoted within the TPI.

It is to our mutual advantage that this recall campaign goes as smoothly as possible. Should you have any questions or queries concerning this recall, please contact your Area Service Manager or myself.

 

Yours sincerely,

 

Stephen Worrall
Director, Aftersales

 

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Field campaign

Topic	Fuel tank replacement (RE 21/07)
Market area	United States E05 Bentley USA and rest America (6E05)
Brand	Bentley
Transaction No.	2062222/1
Campaign number	RB88
Note
Type
US code

 

Vehicle data

New Flying spur

Sales types

Type	MY	Brand	Designation	Engine code	Gearbox code	Final drive code
ZG2*	2020	E		*	*	*

 

Chasis numbers

Manufacturer	Filler	Type	Filler	MY	Factory	From	To	Prod from	Prod to
SCB	BB6	ZG	3	L	C	082950	082950

 

Documents

Document name

master.xml

 

 

RB88 Fuel tank replacement (RE 21/07)

Transaction No.: 2062222/1

 

 

Notes

Repair instructions

 

Technical background

Supplier process error has resulted in a fuel tank being produced out of process

 

Remedy

Refer to the Work section

 

Customer notification

The Customer of the affected vehicle will be notified in writing by Bentley Motors.

Please ensure the affected vehicle is repaired at the earliest opportunity, make a note of the required service action on the workshop order before it is signed by the customer.

 

Warranty accounting instructions

Time to remove and refit the fuel tank

Warranty Type	790 or 710
Damage Service Number	RB88
Damage Code	00 99

 

Labour

Labour Operation Code	20 10 19 00 (Use 99 index until 11/03/21)
Time	1130 TU
Criteria	01

 

Time to replace the fuel tank

Labour Operation Code	20 10 55 50 (Use 99 index until 11/03/21)
Time	30 TU

 

Time to conduct Geometry checks (Vehicle front and rear measured)

Labour Operation Code	44 95 03 00
Time	90 TU

 

Vehicle rear adjusted

Labour Operation Code	44 90 15 50
Time	40 TU

 

Rear wheel track adjusted

Labour Operation Code	44 93 15 50
Time	30 TU

 

Rear wheel camber adjusted

Labour Operation Code	44 94 15 50
Time	30 TU

 

Genuine parts

Description	Part number	Quantity
Fuel tank	975 201 021CB	1

 

Parts supply

–

 

Parts despatch control

 

IMPORTANT: The Retailer must order the fuel tank once a confirmed date to perform the replacement has been confirmed with the customer, this ensures the tank is delivered when required

 

Questions and answers

1. What is the specific issue with the affected vehicle?

Bentley has been informed that there was a supplier process error during the manufacturing of the fuel tank. As a result, the lifetime durability of the fuel tank may be compromised.

 

2. What repercussions does the fault have?

The weld between the fuel tank halves may not have been performed to specifications by our supplier, and so the weld may fail over time. A failed weld could potentially result in a fuel leak, increasing the risk of a fire in the presence of an ignition source.

 

3. Which vehicle is affected?

Our supplier checked their production records and confirmed that only one fuel tank was sent to Bentley Motors in this potential condition. This potentially affected fuel tank was fitted to a Flying Spur vehicle produced in August 2020.

 

4. Are all models affected by the fault?

No, this issue only affects this one specific vehicle.

 

5. Can customers continue to drive the car?

The customers can still drive their car, however, we encourage them to arrange an appointment with their retailer as soon as possible. If a strong smell of fuel is detected in the cabin or around the rear of the vehicle, we recommend safely stopping the vehicle, switching the engine off and contacting your local retailer.

 

6. What is the fix?

Bentley authorised retailer will replace the fuel tank, which will take approximately 13 hours.

 

7. Do I have to make an appointment?

Yes, that’s important. Please contact your retailer immediately.

 

Technical background

Supplier process error has resulted in a fuel tank being produced out of process

 

Check

If the vehicle is not already listed as repaired in ‘Repair history’ (in Elsa Pro) carry out the instructions within the Work section of this TPI Genuine parts

 

Description	Part number	Quantity
Fuel tank	975 201 021CB	1

 

Work

Within the fuel tank replacement procedure there are single use items which must be replaced and not reused. Ensure that new replacements are available prior to starting this procedure.

Please ensure all procedures within Elsa pro relating to the replacement of the fuel tank are strictly adhered to

• Referring to Elsa Pro – Rep.Gr 20 – Replace the fuel tank
• Ensure the fuel tank is empty ensuring there is no fuel and/or vapours left in the tank
• Package the tank ready for return
• Raise a DISS query stating the fuel tank has been successfully replaced and is awaiting return

NOTE: Arrangements will then be made by Bentley Motors to pick up/return the fuel tank

3) Complete the ‘Repair history’ (in Elsa Pro) immediately after fitting the replacement fuel tank to confirm this Recall is complete

 

Identification

The ‘Repair history’ in Elsa Pro and fitment of the replacement fuel tank confirms this Recall is complete

 

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This notice applies to your vehicle,
Vehicle Identification Number (VIN):
Model Year/Model: 2021MY BENTLEY FLYING SPUR
NHTSA: 21VI04

 

Dear

 

RE: SAFETY RECALL –  FUEL TANK NOT WELDED PROPERLY

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Bentley Motors has decided that a defect, which relates to motor vehicle safety, exists in your 2021 model year Bentley Flying Spur.

 

What is the issue?

During the manufacturing process, the fuel tank may not have been welded properly. which could result in a fuel leak. Leaking fuel, in the presence of an ignition source, can increase the risk of a vehicle fire.

 

What will we do?

To remedy this defect, your authorized Bentley dealer will replace the fuel tank, free of charge. The time needed for this repair will be about two days.

 

What should you do?

Please contact your authorized Bentley dealer without delay to schedule a repair appointment. Your dealer has all the necessary parts and instructions to  perform  this important safety repair to your satisfaction.

 

Precautions you should take.

If a fuel tank weld fails, you will notice a fuel odor around your vehicle. Should this occur, please contact your authorized Bentley dealer without delay and make arrangements to have your vehicle inspected/repaired.

 

Lease vehicles

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten ( I 0) days of receipt.

 

Can we assist you further?

If you have any questions, require any assistance or if you would like us to address any concerns that you may have, please telephone our dedicated Customer Service team at I 800 -777-6923.

In the event your authorized Bentley dealer fails or is unable to remedy the defect free of charge within a reasonable time, you may also submit a complaint to: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

We would like you to know that we sincerely appreciate your continued support of our cars.   I do apologize for the fact that we have to ask you to allow us to recall your car for this modification.

 

Yours Sincerely,

 

Stephen Worrall
Director, Aftersales

 

BENTLEY  MOTORS, INC.     2003 Edmund Halley Drive, Reston, VA 20191, U.S.A.
Telephone: (800) 777 6923 / Fax: (248) 754 654 1 www.bentleymotors.com

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
BENTLEY	FLYING SPUR	2020

 

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8 Associated Documents

Manufacturer Notices(to Dealers,etc) – Bulletin re Product Recall New Flying Spur – Fuel Tank – (RE21/07)

RCMN-21V104-7739.pdf 764.916KB

 

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Recall Acknowledgement

RCAK-21V104-8066.pdf 644.911KB

 

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Defect Notice 573 Report

RCLRPT-21V104-5672.PDF 337.822KB

 

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Recall Quarterly Report #2, 2021-2

RCLQRT-21V104-4569.PDF 211.231KB

 

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Remedy Instructions and TSB

RCRIT-21V104-9311.pdf 171.977KB

 

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Owner Notification Letter(Part 577)

RCONL-21V104-5485.pdf 796.876KB

 

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Recall Quarterly Report #1, 2021-1

RCLQRT-21V104-1378.PDF 211.135KB

 

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Recall Quarterly Report #3, 2021-3

RCLQRT-21V104-8811.PDF 211.308KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V104&docType=RCL

 

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