Electronic Control Center Circuit Board may Short – Spyder Control G9

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August 21, 2020 NHTSA CAMPAIGN NUMBER: 20E059000

Electronic Control Center Circuit Board may Short

If too much voltage is applied to the unit and the circuit board becomes damaged, there would be an increased risk of fire.

 

NHTSA Campaign Number: 20E059

Manufacturer Spyder Controls, Corp

Components ELECTRICAL SYSTEM, EQUIPMENT

Potential Number of Units Affected 3,419

 

Summary

Spyder Control, Corp (Spyder) is recalling certain G9 electronic control units, part numbers BMODWTIR1, DMODZTIR4, and BMODWTIR4. These units can fail if excessive voltage is applied, causing the components on the board to become damaged.

 

Remedy

Spyder has notified the affected component purchasers, who have filed their own recalls, and will provide a G9 Protection module to limit voltage, free of charge. The recall began September 30, 2020. Owners may contact Spyder customer service at 1-403-782-9738.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


Safety Recall:  20V – 542

Pleasure-Way Industries, Ltd.

September 2020

 

IMPORTANT SAFETY RECALL

 

Dear (NAME):

This applies to your Tofino VIN# ________________________.

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Pleasure-Way in consultation with Spyder Controls has decided that a defect which relates to motor vehicle safety exists in certain 2019 – 2021 Pleasure-Way Tofino Motor Homes equipped with Spyder Controls G9 Electronic Control Module (ECM) . Our records show your unit is affected by this recall.

 

Reason for this recall

The G9 ECM does not have over voltage protection greater than 18 volts, if the vehicle is given a boost with a 24 volt system or the auxiliary batteries are wired in series rather than in parallel as designed, the G9 ECM could be subject to 24 volts and would not be protected.

If the G9 ECM receives overvoltage for a continued period of time it could damage the G9 panel or create a thermal incident.  This may result in a fire which could result in property damage, personal injury, or death.

 

Recall Remedy

Install a G9 Protection Module supplied by Spyder Controls Corp between the battery and the G9 ECM.

 

What should you do?

  • Go to the Spyder Controls Corp recall website at g9recallpw.com and enter your VIN number and shipping address.

Once your information has been submitted, a G9 Protection Module will be shipped directly to you, as well as service center instructions and other vital information.

  • Schedule an installation appointment with a Pleasure-Way dealer/service center.

For dealer locations, visit https://pleasureway.com/shoppingtools/locateadealer/ . If you are not able to make an appointment with one of these facilities, please schedule an appointment with an RV Service Center of your choice.

  • Take the G9 Protection Module which was sent you to the service center for installation.

 

The repair will be completed at NO CHARGE to you.  The dealer or repair facility of your choice will contact Spyder Controls Corp. for payment per the instructions provided with the G9 Protection Module. This installation should take 15 to 30 minutes to complete.

 

If you have any installation questions, contact Spyder Controls at 1-877-977-2752 for additional information.

 

Leased Vehicle:

If you have leased out the vehicle, you as the current owner shall send to the lessee a copy of the notice and any subsequent notice within 10 working days after the day on which the notice is received.

 

What to do if you feel this notice is sent in error?

Our records show that you are the current owner of a 2019-2021  Pleasure-Way Tofino that is involved in this campaign, if this is not the case or the name and address information is not correct,  please contact Pleasure-Way Industries at 1-800-364-0189 or email  warranty@pleasureway.com .  

 

If you have any questions about this recall:

Please contact Pleasure-Way Industries Ltd. by email warranty@pleasure-way.com or call 1-800-3640189, or contact Spyder Controls Corp. at PWG9Recall@spydercontrols.com or call 1-877-977-2752.

If after having attempted to take advantage of this recall you believe you have not been able to have your unit remedied without charge and within a reasonable about of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C. 20590 or call the toll-free vehicle safety hotline at 1-888-327-4236 (TTY: 1-800-4249153); or go to https://www.safercar.gov .

 

We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation.  Our customers’ safety is our most important priority.

 

Sincerely,

Spyder Controls Corp and Pleasure-Way Industries Ltd.

 


Safety Recall:  20V 542

Pleasure-Way Industries, Ltd.

September 2020

 

IMPORTANT SAFETY RECALL

 

Dealer Name

Dear Valued Dealer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Pleasure-Way in consultation with Spyder Controls has decided that a defect which relates to motor vehicle safety exists in certain 2019 – 2021 Pleasure-Way Tofino Motor Homes equipped with Spyder Controls G9 Electronic Control Module (ECM) .

 

Reason for this recall

The G9 ECM does not have over voltage protection greater than 18 volts, if the vehicle is given a boost with a 24 volt system or the auxiliary batteries are wired in series rather than in parallel as designed, the G9 ECM could be subject to 24 volts and would not be protected.

If the G9 ECM receives overvoltage for a continued period of time it could damage the G9 panel creating a thermal incident.  This may cause a fire and could result in property damage, personal injury, or death.

 

Recall Remedy

Install an G9 Protection Module supplied by Spyder Controls Corp between the battery and the G9 ECM.

 

What should you do?

Our records show the following units may be affected by this recall and are currently part of the inventory at your Dealership.  The Recall Remedy must be completed on these units prior to customer delivery.  The G9 Protection Module and installation instructions can be obtained directly from Spyder Controls at https://www.g9recallpw.com/ (Step 2).

Please contact the Spyder Controls at PWG9Recall@spydercontrols.com or phone 1-877-977-2752 with any additional questions.

<< VIN 1 >>

<< VIN 2 >>

<< VIN 3 >>

FEDERAL LAW requires that all units in your inventory be repaired prior to delivery to a customer. If you have sold a unit recently that you have received a recall notice on, please contact the owner immediately to advise of the recall.  In addition, please register the unit by submitting the Warranty Registration.  

Time allotted: 0.5 hours per unit.  Additional labor requests require prior authorization from Spyder Controls.  Claims for the units which have been serviced must be submitted at https://www.g9recallpw.com/servicecenter . Claims submitted will be used by Spyder Controls Corp.  to record recall service completions and provide dealer payments.

We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation.  Our customers’ safety is our most important priority.

Sincerely,

Spyder Controls  Corp and Pleasure-Way Industry Ltd.

 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
SPYDER CONTROLS G9

 


10 Associated Documents

Recall Quarterly Report #2, 2020-4

RCLQRT-20E059-0462.PDF 211.219KB

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Recall 573 Report – Amendment 4

RCLRPT-20E059-4545.PDF 213.023KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20E059-3523.PDF 211.219KB

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Defect Notice 573 Report

RCLRPT-20E059-1606.PDF 212.755KB

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Recall Acknowledgement

RCAK-20E059-2275.pdf 323.782KB

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Recall 573 Report – Amendment 1

RCLRPT-20E059-9479.PDF 213.808KB

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Recall 573 Report – Amendment 3

RCLRPT-20E059-2158.PDF 214.504KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20E059-7568.PDF 211.308KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20E059-4716.pdf 233.452KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20E059-5570.pdf 176.021KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20E059&docType=RCL

 


 

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