Front Leveling Jacks May Fail – 2021 Newmar Essex, Dutch Star, Mountain Aire, & London Aire Motorhomes

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September 29, 2020 NHTSA CAMPAIGN NUMBER: 20V594000

Front Leveling Jacks May Fail

If the front jacks fail, an unexpected drop can occur, increasing the risk of an injury.

 

NHTSA Campaign Number: 20V594

Manufacturer Newmar Corporation

Components EQUIPMENT

Potential Number of Units Affected 48

 

Summary

Newmar Corporation (Newmar) is recalling certain 2021 Essex, Dutch Star, Mountain Aire, and London Aire motorhomes. The front leveling jacks may not be fastened correctly to the chassis, possibly causing the jacks to fail to support the weight of the motorhome.

 

Remedy

Newmar will notify owners, and dealers will inspect and repair the leveling jacks as necessary, free of charge. The recall began November 9, 2020. Owners may contact Newmar customer service at 1-800-731-8300.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


Date: November 3, 2020

Re: Newmar Corporation – Motor Vehicle Recall Notification

 

Subject: Recall Campaign No.:  20V 594

This notice is sent to you as a Newmar Dealer in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.  Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific Newmar recreational vehicles.

The National Traffic and Motor Vehicle Safety Act requires that each vehicle, which is subject to a recall campaign of this type, must be satisfactorily repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. To avoid providing these problematic solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. Vehicle owners are being notified of this recall. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

 

REASON FOR THIS RECALL

Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes.  

On certain motorhomes, the front leveling jacks may not support the weight of the motorhome due to not being fastened correctly to the chassis. Not having the front jacks fastened correctly may result in an unexpected drop causing injury. Correction: Newmar Dealers will inspect and repair leveling jacks as necessary.

 

The motorhomes require immediate service.  Continued use poses a potential safety hazard.

DEALER CAMPAIGN RESPONSIBILITY

Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no charge to the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of repair.

 

REPAIR PROCEDURE

Newmar will provide the work instructions.

If you should have any questions please contact your service account manager direct or the Newmar service department at:  1-866-290-5371.

 

Thank you for your cooperation.

 

Sincerely,

Newmar Corporation

 

NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
Newmar Service Department 1-866-290-5371 · WWW.NEWMARCORP.COM

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
NEWMAR DUTCH STAR 2021
NEWMAR ESSEX 2021
NEWMAR LONDON AIRE 2021
NEWMAR MOUNTAIN AIRE 2021

 


7 Associated Documents

Recall Quarterly Report #3, 2021-2

RCLQRT-20V594-9515.PDF 211.292KB

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Recall Acknowledgement

RCAK-20V594-9670.pdf 245.077KB

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Defect Notice 573 Report

RCLRPT-20V594-5841.PDF 214.399KB

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V594-6457.PDF 211.21KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V594-1877.pdf 233.797KB

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V594-3067.PDF 211.11KB

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Recall Quarterly Report #4, 2021-3

RCLQRT-20V594-5271.PDF 211.393KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V594&docType=RCL

 


 

“This site contains affiliate links for which OEMDTC may be compensated”
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