RC000204 – Tire Valve Stem Extension May Become Damaged – 2018-2021 Thor Motor Coach Aria, Palazzo, Tuscany, & Venetian Motorhomes

September 15, 2020 NHTSA CAMPAIGN NUMBER: 20V559000

Tire Valve Stem Extension May Become Damaged

Extensive damage to the valve stem extension may result in a loss of tire pressure of the inner wheel, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V559

Manufacturer Thor Motor Coach

Components TIRES

Potential Number of Units Affected 1,631

 

Summary

Thor Motor Coach (TMC) is recalling certain 2018-2021 Aria, Palazzo, Tuscany, and Venetian motorhomes built on a Daimler Trucks (DTNA) chassis. The tire valve stem extension for the inner wheel may contact the outer wheel rim opening and become damaged.

 

Remedy

TMC will notify owners, and DTNA dealers will inspect the inner wheel valve stem stabilizers, and adjust as needed and/or replace the inner valve stem, free of charge. The recall began November 2, 2020. Owners may contact TMC customer service at 1-800-524-5210 extension 104 or DTNA customer service at 1-800-547-0712. TMC’s number for this recall is RC000204. DTNA’s number for this recall is FL-861.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-559
Safety Advisory: RC000204
October 2020

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle:  «VIN»

 

«Owner_name»
«Street»
«City», «State» «Zip»

 

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Daimler Trucks North America LLC (DTNA) that a defect which relates to motor vehicle safety exists in certain FCCC chassis that were used to manufacture your TMC motorhome. DTNA’s recall number is FL861. To assist DTNA and Transport Canada in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

On affected model year 2018-2021 Aria, Palazzo, Tuscany, and Venetian motorhomes, the chassis may have been built with the tire valve stem extension for the inner wheel contacting the outer wheel rim opening, potentially damaging the valve stem resulting in  a loss of air pressure in the inner tire. A loss of air pressure in the inner tire on a motorhome with a single drive axle may overload the outer tire and increase the risk of a crash.

 

What we will do

DTNA will be handling the repair of your vehicle at an authorized dealer. The inner wheel valve stem stabilizers will be inspected and adjusted as needed. If the adjustment does not resolve the issue then the inner valve stem will be replaced. This service will be provided free of charge. The recall will take approximately one (1) hour.

 

What we need you to do

For additional information and to schedule an appointment, please contact your preffered authorized DTNA dealer at your earliest convenience. To locate authorized dealers, search online at Daimler-TrucksNorthAmerica.com/Contact-us.  Scroll down to “Locate A Dealer” and select the appropriate brand.

If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 5470712 or DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or Recalls@TMCRV.com.

 

If after contacting MB or TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

 

Sincerely,

Thor Motor Coach

 

Hanah Klodzinski
Recall Compliance Coordinator
cc:  National Highway Traffic Safety Administration (NHTSA)

 

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IMPORTANT SAFETY RECALL

TMC# RC000204

VIN:

 

«Dealer_name»
«Street»
«City», «State» «Zip»

 

Dear Dealer:

 

This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.  

 

Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Daimler Trucks North America LLC (DTNA) that a defect which relates to motor vehicle safety exists in certain FCCC chassis that were used to manufacture your TMC motorhome. DTNA’s recall number is FL861. To assist DTNA and Transport Canada in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

On affected model year 2018-2021 Aria, Palazzo, Tuscany, and Venetian motorhomes, the chassis may have been built with the tire valve stem extension for the inner wheel contacting the outer wheel rim opening, potentially damaging the valve stem resulting in  a loss of air pressure in the inner tire. A loss of air pressure in the inner tire on a motorhome with a single drive axle may overload the outer tire and increase the risk of a crash.

 

DTNA will be handling the repair of your vehicle at an authorized dealer. The inner wheel valve stem stabilizers will be inspected and adjusted as needed. If the adjustment does not resolve the issue then the inner valve stem will be replaced. This service will be provided free of charge. The recall will take approximately one (1) hour.

 

If the referenced unit on this letter has been retail sold, you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed.  Please immediately register any retail sold units on this list.  As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale.  Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.

 

For additional information and to schedule an appointment, please contact your preffered authorized DTNA dealer at your earliest convenience. To locate authorized dealers, search online at Daimler-TrucksNorthAmerica.com/Contact-us.  Scroll down to “Locate A Dealer” and select the appropriate brand. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712 or DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or Recalls@TMCRV.com.

 

We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.

 

Sincerely,

 

Hanah Klodzinski
Recall Compliance Coordinator

 

Re:
NHTSA Recall No. 20V-559
TC Recall No. 2020-438

 

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Subject: FCCC Motorhome Valve Stem Stabilizers

Models Affected: Specific Model Years 2017 – 2020 FCCC MC, XCL, XCM, XCR, and XCS chassis manufactured February 20, 2017, through August 15, 2020, and equipped with a valve stem extension and stabilizer configured with a specific tire valve stem and wheel combination.

 

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16 Affected Products

Vehicles

MAKE	MODEL	YEAR
THOR MOTOR COACH	ARIA	2018-2021
THOR MOTOR COACH	PALAZZO	2018-2021
THOR MOTOR COACH	TUSCANY	2018-2021
THOR MOTOR COACH	VENETIAN	2018-2021

 

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7 Associated Documents

Remedy Instructions and TSB

RCRIT-20V559-1912.pdf 161.551KB

 

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Miscellaneous Document-olFL861 Owner Notice US

RMISC-20V559-4116.pdf 54.001KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V559-6271.pdf 141.771KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V559-2377.pdf 147.894KB

 

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Miscellaneous Document-olFL861 Owner Notice US

RMISC-20V559-5894.pdf 54.001KB

 

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Defect Notice 573 Report

RCLRPT-20V559-6650.PDF 218.051KB

 

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Recall Acknowledgement

RCAK-20V559-6666.pdf 244.943KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V559&docType=RCL

 

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