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September 3, 2020 NHTSA CAMPAIGN NUMBER: 20V538000
Auxiliary Fuel Tank Strap Bolts may Break
The grade 2 bolts may break under certain conditions, causing the auxiliary fuel supply tank to detach, increasing the risk of a vehicle crash and/or fire.
NHTSA Campaign Number: 20V538
Manufacturer Keystone RV Company
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 119
Summary
Keystone RV Company (Keystone) is recalling certain 2021 Fuzion recreational trailers (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and 2021 Impact recreational trailers (models 343, 359, 367 and 415). The auxiliary fuel supply tank mounting straps may have been improperly secured with grade 2 bolts instead of grade 5 bolts.
Remedy
Keystone will notify owners, and dealers will inspect and replace the tank strap mounting bolts, as necessary, free of charge. The recall began October 2, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-385.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
9/28/20
SAFETY ADVISORY # 20-385
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population may have an auxiliary fuel supply tank that may have been manufactured with improper grade 2 bolts rather than proper grade 5 bolts for the tank mounting straps. Under certain conditions during travel, the grade 2 bolts may break at the mounting point allowing the auxiliary fuel supply tank to become detached from the frame of the unit leading to an increased risk of vehicle crash and/or fire.
| Models Included: | 2021 Fuzion 357, 369, 373, 379, 419, 424, 427, 429, 430 2021 Impact 343, 359, 367, 415 |
| Serial Number Ranges: | 2021 Fuzion MF810184 – MF810279
2021 Impact MF815054 – MF815077 |
| Parts Required: | 8 per tank – KRV # 398304- Bolt – 3/8″ x 1″ – Carriage – Grade 5 – Zinc (This part may be ordered in bulk without a VIN) |
| Tools Required: | 9/16” wrench or socket |
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to support the auxiliary fuel tank support straps and remove the eight (per tank) grade 2 bolts, if equipped, and replace them with grade 5 bolts (torque to 23 ft/lbs). Nuts and washers can be reused.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Locate the auxiliary fuel tank(s) in the rear of the unit, Figure 1, inspect the bolt heads. Grade 2 bolts have no hash marks on the head, grade 5 bolts have 3 hash marks on the head. Replace all grade 2 bolts (torque to 23 ft/lbs). If grade 5 bolts are found to be installed proceed to warranty reimbursement, no further repairs needed. Figure 2
Step 3
Using a floor jack properly support the tank and replace one bolt at a time.
Step 4
Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENTINSPECTION ONLY
Submit the claim on Key Express using Flat Rate Code # 7138542F
In the Complaint section note: Safety Advisory # 20-385
In the Cause section note: Safety Advisory # 20-385
In the Correction section note: Inspected bolts and head has 3 hash marks indicating it is a grade 5 bolt.
The amount of time authorized for this repair is .3 hour.
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7138642B
In the Complaint section note: Safety Advisory # 20-385
In the Cause section note: Safety Advisory # 20-385
In the Correction section note: No hash marks on the bolt head indicating it is a grade 2 bolt, replaced all grade 2 bolts with grade 5 bolts.
The amount of time authorized for this repair is .7 hour for one tank, 1.0 hour for two tanks.
PARTS DISPOSITION
No part return.
Please call Keystone RV Customer Service at (866) 273-1452 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-538
Safety Advisory: 20-385
October 2, 2020
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV
Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021 Fuzion and Impact Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population may have an auxiliary fuel supply tank that may have been manufactured with improper grade 2 bolts rather than proper grade 5 bolts for the tank mounting straps. Under certain conditions during travel, the grade 2 bolts may break at the mounting point allowing the auxiliary fuel supply tank to become detached from the frame of the unit leading to an increased risk of vehicle crash and/or fire.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect the tank strap mounting bolts and replace if found to be a grade 2 bolt with a grade 5 bolt. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
Do not fill the tanks to capacity with fuel. Transport the unit to the nearest authorized dealer with empty tanks for repairs to be completed. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-538
Transport Canada: 2020-422
Safety Advisory: 20-385 October 2, 2020
Recall Population
2021 Fuzion Models: 357, 369, 373, 379, 419, 424, 427, 429, 430 2021 Impact Models: 343, 359, 367, 415
Serial Number Ranges:
2021 Fuzion MF810184 – MF810279
2021 Impact MF815054 – MF815077
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population may have an auxiliary fuel supply tank that may have been manufactured with improper grade 2 bolts rather than proper grade 5 bolts for the tank mounting straps. Under certain conditions during travel, the grade 2 bolts may break at the mounting point allowing the auxiliary fuel supply tank to become detached from the frame of the unit leading to an increased risk of vehicle crash and/or fire.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect the tank strap mounting bolts and replace if found to be a grade 2 bolt with a grade 5 bolt. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
Do not fill the tanks to capacity with fuel. Transport the unit to the nearest authorized dealer with empty tanks for repairs to be completed. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 20-385
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2021 Fuzion and Impact Fifth Wheels. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population may have an auxiliary fuel supply
tank that may have been manufactured with improper grade 2 bolts rather than proper grade 5
bolts for the tank mounting straps. Under certain conditions during travel, the grade 2 bolts may
break at the mounting point allowing the auxiliary fuel supply tank to become detached from the
frame of the unit leading to an increased risk of vehicle crash and/or fire. The remedy is to inspect
the tank strap mounting bolts and replace if found to be a grade 2 bolt with a grade 5 bolt. The
vehicles included in the recall are:
Models Included: 2021 Fuzion 357, 369, 373, 379, 419, 424, 427, 429, 430
2021 Impact 343, 359, 367, 415
Serial Number Ranges: 2021 Fuzion MF810184 – MF810279
2021 Impact MF815054 – MF815077
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #20-385,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 20V-538
CAN: 2020-422
Safety Advisory: 20-385
October 2, 2020
SEOCONTENT-END
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| KEYSTONE | FUZION | 2021 |
| KEYSTONE | IMPACT | 2021 |
12 Associated Documents
Miscellaneous Document-20-385 Fuzion Fuel Tank Bolts – Web
RMISC-20V538-5538.pdf 53.181KB
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Miscellaneous Document-20-385 screenshot tweet
RMISC-20V538-0418.pdf 15.179KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V538-1144.PDF 211.237KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V538-0705.PDF 211.136KB
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Recall Quarterly Report #3, 2021-2
RCLQRT-20V538-3795.PDF 211.319KB
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Manufacturer Notices(to Dealers,etc)-20-385 dealer email sent 10-1-2020
RCMN-20V538-7475.pdf 123.374KB
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Remedy Instructions and TSB
RCRIT-20V538-1685.pdf 233.21KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V538-3812.pdf 93.157KB
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Manufacturer Notices(to Dealers,etc)
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Defect Notice 573 Report
RCLRPT-20V538-9207.PDF 215.49KB
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Recall Acknowledgement
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Recall Quarterly Report #4, 2021-3
RCLQRT-20V538-6550.PDF 211.422KB
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https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V538&docType=RCL
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