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August 25, 2020 NHTSA CAMPAIGN NUMBER: 20V502000
Engine Idle Increase may Affect Boom Movement
The change in boom speed can result in unintended positioning of the boom, increasing the risk of injury.
NHTSA Campaign Number: 20V502
Manufacturer Altec Industries Inc.
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 17
Summary
Altec Industries Inc. is recalling certain 2015-2018 LR7, ALB, AC18, AC23, and AC38 vehicles built on an International N9/N10 chassis. During an HC Desorb cycle, the vehicle’s idle will rapidly rise causing an increase in pump flow. The increased pump flow can result in the moving speed of the boom changing.
Remedy
Altec will notify owners, and dealers install an update that will reprogram the low idle preset to 850 RPM, free of charge. The recall began October 16, 2020. Owners may contact Altec customer service at 1-877-462-5832. Altec’s number for this recall is CSN 774.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. See attached serial number list
NHTSA Safety Recall
No. 20V-502
October 12, 2020
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act, and Canada Motor Vehicle Safety Act.
Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain model year 2015-2017 Navistar International N9 and N10 chassis and equipped with a fixed displacement pump.
These units have the possibility of inconsistent engine speed. A sudden change in engine speed can possibly cause sudden speed increases in boom movement resulting in death or serious injury.
Refer to CSN 774 for the items covered under the warranty policy. Altec will supply, free of charge, the necessary part to correct this condition.
In order to determine if your unit is affected by CSN 774, compare the serial number of your unit with the list of affected units attached to the CSN. Th e repair can be performed by the customer or you may contact Altec at 1-877-GO-ALTEC (1-877-462-5832) for further assistance. Th e repair is expected to take two hours to complete.
At any time, you may contact Altec at 1-877 GO ALTEC (1-877-462-5832) with your unit’s serial number to determine if there are any other outstanding notices.
For US owners: after contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec Customer Service at 1-877-GO-ALTEC (1-877-462-5832).
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or retired the unit please call Altec at 1-877-GO-ALTEC (1-877-462-5832) so the records may be changed.
If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
We are sorry to cause this inconvenience; however we are taking this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
CSN 774
Customer Service Notice
October 12, 2020
Units Affected: Units installed on model year 2015-2017 Navistar International N9 and N10 chassis and equipped with a fi xed displacement pump (Please verify that your unit serial number is affected by reviewing the attached list in this CSN or by accessing your fleet on connect. altec.com/login)
Altec is committed to providing our customers safe and reliable products from initial delivery throughout the useful life of the machine.
Altec has received reports of excessive noise during operation on some Navistar International N9 and N10 chassis. While investigating, Altec discovered an increase in engine RPM and a corresponding increase in boom movement speed. It was determined that the engine programming causes the engine speed to quickly increase to 1,600 RPM when the unit goes into a hydrocarbon (HC) desorb cycle to clear out hydrocarbons in the emissions system. This results in a sudden increase in flow of the fixed displacement hydraulic pump, which can cause the operator to experience an unintended sudden speed increase during boom movement. Death or serious injury can result from unintended boom acceleration.
Altec requires a repair to the engine control system to be performed by the end of 2020. The repair will prevent the engine from speeding up when it goes into the HC desorb cycle. This will eliminate the sudden increase in pump flow and the corresponding sudden increase in boom movement speed.
This repair is covered under the Altec Warranty Policy and will be performed by Altec. Altec will perform the repair for free at an Altec facility. Call 1-877-GO ALTEC (1-877-462-5832) to schedule the work to be done by an Altec service technician. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the repair at the owner’s location.
| Altec Use Only | |
| Inspection labor | 0.0 hr |
| Repair labor | 2.0 hr |
| Account # | 010.0447.43151.000.9110.000 |
| Travel | Not Included |
| NHTSA code | 18 |
| Prime fail P/N | n/a |
| Doc ref | Doc134250, Doc134251, Doc134252, Doc134253, Doc134254 |
| Parts Kit | Part Number | Qty | Warranty |
| Throttle card | 065050017 | 1 | Yes |
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| ALTEC | AERIAL DEVICE | 2015-2018 |
7 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V502-1387.PDF 211.322KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V502-4725.PDF 211.238KB
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Recall 573 Report
RCLRPT-20V502-5231.PDF 212.869KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V502-0614.PDF 211.141KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V502-2359.pdf 120.681KB
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Recall Acknowledgement
RCAK-20V502-6679.pdf 244.877KB
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Recall Quarterly Report #4, 2021-3
RCLQRT-20V502-9907.PDF 211.42KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V502&docType=RCL
Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Link™ 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Link™ 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Android™
Windows® 10, 11
Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)
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Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
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International IPC v2.02
PACCAR DAVIE4
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Diesel Laptops Nexiq USB Link 3 Wireless Edition with Repair Information & Diagnostic Software |
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Daimler Truck
DiagnosticLink Order Site:
DiagnosticLink Direct Link:
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