“This site contains affiliate links for which OEMDTC may be compensated” |
August 28, 2020 NHTSA CAMPAIGN NUMBER: 20V521000
If the landing legs buckle, the trailer will drop unexpectedly, increasing the risk of property damage, personal injury or death.
NHTSA Campaign Number: 20V521
Manufacturer Heartland Recreational Vehicles, LLC
Components STRUCTURE, EQUIPMENT
Potential Number of Units Affected 1,168
Summary
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019-2021 Cyclone and 2020-2021 Bighorn Traveler recreational trailers. Due to insufficient bracing, the front landing legs may buckle and collapse while the trailer is parked.
Remedy
Heartland will notify owners, and dealers will install a jack bracket to reinforce the landing legs, free of charge. The recall began October 9, 2020. Owners may contact Heartland customer service at 1-877-262-8032.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECALL SERVICE BULLETIN
20v-521 & 2020-402
Cyclone Land leg bracket installation for all models excluding 3413
Description
It has been decided that certain 2019-2021 Heartland Cyclones in this recall population may experience the front landing legs collapsing.
Inspection & Repair
1. Chock the wheels so the unit does not roll back while performing the repairs.
2. Use a tripod to take the weight off the front landing legs leaving the legs about ½”-1” off the ground.
3. Use a floor jack with a piece of wood wide & long enough to support the bracket in the middle.
4. Lift bracket using floor jack into position between the front leveling jacks until the bottom set of holes on the bracket are lined up with the bottom set of holes on the jack leg.
5. Use the provided shims that are 1/8” & 1/4” thick to ensure that the bracket has no more than a ½” gap to be closed up when tightening bolts. (Some brackets may not require any shims & will have less than ½” gap once in place)
6. Once the bracket holes are lined up use a ¾” impact socket and driver to start the stainless steel self-tapping bolts in the bottom two holes. Insert the matte silver bolts into the top holes and use a ¾” impact socket and driver on the bolt and a ¾” wrench to hold the nut on the back while tightening. Only snug up bolts until all bolts have been installed in the bracket.
Matte silver bolt with nut
Stainless steel self-tapping bolt
Pictures below show bracket installed with shims in place and the bolts started holding the bracket in place.
7. Once you have all the bolts on both sides of the bracket snug all bolts down until tightened.
8. Using a torque wrench, torque all the bolts to 65 ft. lbs.
9. Lower the front landing legs back down and remove the tripod and wheel chock
Tools
- ¾” impact socket and driver
- ¾” wrench
- Floor Jack & wood
Parts
Kit number 0363841 containing a pair of 1 x 2 spacer tubes with a plate on each end along with the needed hardware to bolt in place.
Warranty
File Recall Repair warranty claim using warranty code (99.01.53), for .5 hours.
***No Pictures required***
Please refer all questions and authorization requests to Heartland Dealer Services Department 877-262-8032
RECALL SERVICE BULLETIN
20v-521 & 2020-402
Big Horn Traveler, Elkridge, & Cyclone 3413
Description
It has been decided that certain 2019-2021 Heartland Cyclones 3413, 2020-2021 Big Horn Traveler, & 2020-2021 Elkridge in this recall population may experience the front landing legs collapsing.
Inspection & Repair
10. Chock the wheels so the unit does not roll back while performing the repairs.
11. Use a tripod to take the weight off the front landing legs leaving the legs, raising the legs about 6-8” off the ground.
12. Use a floor jack with a piece of wood wide & long enough to support the bracket in the middle.
13. The jack brackets bottom set of holes need to be lined up with the bottom set of holes in the jack leg. The front landing legs may need to be uninstalled and lowered 1-2 sets of bolt holes so the bracket will be able to be installed correctly. Use a ¾” impact socket and driver with a ¾” wrench to loosen and remove the bolts from the jack. There should be three sets of bolt holes available once the bracket has been reinstalled correctly. The jack bolts may need to remain loosened until the bracket is in place and then all bolts can be tightened down. All bolts need to be torqued to 65ft. lbs.
14. Lift bracket using floor jack into position between the front leveling jacks until the bottom set of holes on the bracket are lined up with the bottom set of holes on the jack leg.
15. Use the provided shims that are 1/8” & 1/4” thick to ensure that the bracket has no more than a ½” gap to be closed up when tightening bolts. (Some brackets may not require any shims & will have less than ½” gap once in place)
16. Once the bracket holes are lined up use a ¾” impact socket and driver to start the stainless steel self-tapping bolts in the bottom two holes. Insert the matte silver bolts into the top holes and use a ¾” impact socket and driver on the bolt and a ¾” wrench to hold the nut on the back while tightening. Only snug up bolts until all bolts have been installed in the bracket.
Matte silver bolt with nut
Stainless steel self-tapping bolt
Pictures below show bracket installed with shims in place and the bolts started holding the bracket in place.
17. Once you have all the bolts on both sides of the bracket snug all bolts down until tightened.
18. Using a torque wrench, torque all the bolts to 65 ft. lbs.
19. Lower the front landing legs back down and remove the tripod and wheel chock
Tools
- ¾” impact socket and driver
- ¾” wrench
- Floor Jack & wood
Parts
Kit number – 0363842 containing a 1 x 2 spacer tube with a plate on each end along with the needed hardware to bolt in place.
Warranty
File Recall Repair warranty claim using warranty code (99.01.53), for 1.0 hours.
***No Pictures required***
Please refer all questions and authorization requests to Heartland Dealer Services Department 877-262-8032
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 2020-402
Manufacture # 99.01.53 & 99.01.54
Date: 8/31/2020
IMPORTANT SAFETY RECALL
«OWNER»
«STREET»
«CITY», «STATE» «ZIP_CODE»
This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists on certain 2019 -2021 Heartland Cyclone, 2020-2021 Big Horn Traveler, 2020-2021 Elkridge Fifth wheel trailers. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
On certain 2019 -2021 Cyclones, 2020-2021 Big Horn Traveler, & 2020-2021 Elkridge fifth wheels, the front landing legs are not properly supported and could buckle and collapse the front of the unit when it is parked stationary. This could lead to an increased risk of injury, and/or damage to property
What we will do
Heartland will have an authorized dealer or repair center install an additional bracket on the front jacks Cyclones (Part number -0363841) or Big Horn Traveler/Elkridge (Part number –0363482). This repair should take no more than 30 minutes – 1 hour to complete. This defect will be corrected at no expense to you, the owner.
What we need you to do
At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge. You will need the following information for the phone call:
- VIN of your travel trailer
- Name, Address, and Phone Number
If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘warranty@heartlandrvs.com’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department.
If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to Transport Canada – Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1 or call 1800-333-0510. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Heartland RV Service Department
cc: Transport Canada
SEOCONTENT-START
IMPORTANT SAFETY RECALL
«OWNER»
«STREET»
«CITY», «STATE» «ZIP_CODE»
Attn: Service Manager
Dear Heartland RV Valued Dealer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV
(Heartland) has decided that a defect which relates to motor vehicle safety exists in certain Heartland travel trailers manufactured from
1/25/2019 to 5/20/2020. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction
are of the utmost importance to us.
On certain 2019 -2021 Cyclones, 2020-2021 Big Horn Traveler, & 2020-2021 Elkridge fifth wheels, the front
landing legs are not properly supported and could buckle and collapse the front of the unit when it is parked
stationary. This could lead to an increased risk of injury, fire, and/or damage to property
Instructions for the repair and a list of the affected coaches with their VIN #’s can be found on the warranty portal. Please verify your
stock for any of the affected coaches and if you have questions concerning this recall or if you need any assistance please contact the
Warranty/Service Department by email at ‘warranty@heartlandrvs.com, or by phone at 877-262-8032.
Please have the VIN #’s of the affected travel trailers available when you call.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within
ten days.
Note: It is a violation of federal law (CFR 49 Part 573.11&12) for a dealer to deliver a new vehicle that has been sold prior to
completing this recall. Please be sure to address any vehicles in your inventory that are affected by this recall action.
If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone
at 877-262-8032.
Thank you for your attention and cooperation in this matter.
Sincerely,
Heartland RV Service Department
cc: National Highway Traffic Safety Administration (NHTSA)
Transport Canada
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20v-521
Transport Canada : 2020-402
Reason for
this recall
SEOCONTENT-END
5 Affected Products
Vehicles
MAKE | MODEL | YEAR |
HEARTLAND | BIGHORN TRAVELER | 2020-2021 |
HEARTLAND | CYCLONE | 2019-2021 |
12 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V521-5296.PDF 211.231KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V521-1953.pdf 151.89KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V521-6347.pdf 134.818KB
Remedy Instructions and TSB
RCRIT-20V521-9835.pdf 900.445KB
Defect Notice 573 Report
RCLRPT-20V521-8810.PDF 215.484KB
Recall Acknowledgement
RCAK-20V521-8346.pdf 245.165KB
Recall 573 Report – Amendment 1
RCLRPT-20V521-7242.PDF 215.916KB
Recall 573 Report – Amendment 3
RCLRPT-20V521-6001.PDF 215.963KB
Recall 573 Report – Amendment 4
RCLRPT-20V521-3113.PDF 215.921KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V521-0731.PDF 211.232KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V521-2771.PDF 211.129KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V521-3306.PDF 211.313KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V521&docType=RCL
“This site contains affiliate links for which OEMDTC may be compensated” |
- This RV stabilizer features 6,500-lb capacity which helps to keep your trailer level and stable. It adjusts from 4" to 24" inches as your situation requires, and the bow-tie base steadies the jack on soft surfaces.
- Extended height: 24"; Retracted (collapsed) height: 4".
- Tooth gear design of the camper scissor jack arms ensures straight line vertical extension and retraction, the jack raises quickly and the crank handle turns easily.
- Includes: 2 leveling scissor jacks, 1 crank handle .
- 1-Year limited warranty!
- Stablizing and leveling your Camper, RV, Trailer, Remains steady on soft surfaces because of wide bow-tie base
- Includes 4 steel jacks and a 3/4" hex magnetic socket to raise/lower jack faster by power drill!
- Aslo include 16 pcs 3/8" mounting screws & matching 9/16" socket, a 11/36" mounting hole drill bit, one set of drilling guide sticker, everything you need for install! You can also weld on if needed.
- Extended height: 24", Retracted height: 4", retracted length: 26-1/2", width: 7.5"
- Capacity: 6,000 lbs per jack, bulit by same material as other brand's 7500lbs jacks!
- True HEAVEY DUTY 9k lbs# capacity, made by heavy 11ga steel. Strongest jack in the market!
- Includes 4 steel jacks, also include a 3/4" hex magnetic socket to raise/lower jack faster by power drill!
- Aslo include 16 pcs 3/8" mounting screws & matching 9/16" socket, a 11/36" mounting hole drill bit, one set of drilling guide sticker, everything you need for install!
- Capacity: 9K lbs per jack. Extended height: 24", Retracted height: 5", Retracted length:26", width: 7.5"
- For RV stablizing and leveling purpose only, NEVER use for lifting, changing tires or supporting weight of any vehicles,
- 🚐【Heavy Duty Steel RV Jacks and Stabilizer】: Made of heavy-duty steel with electrophoresis treatment on the surface so that it is sturdy and strong enough to stabilize and level most RVs.
- 🚐【Specification】: Designed with plenty of room for you to stretch the rv scissor jack in 24” maximum height, 4” retracted height, 26" retracted length and 7.3" width.
- 🚐【2 Way to Use】: The crank handle turns easily to help raise/ lower the camper scissor jack quickly, power drill (NOT INCLUDED) is more faster. And jack with the smooth tooth gear design of arms to its' ensures straight line vertical extension and retraction for your RVs.
- 🚐【Application】: 24" RV stabilizing scissor jack 7500lbs with wide bow-tie base to help you keep trailer, RVs, trailers, campers motorhomes, pop-ups level and stable.
- 🚐【What You Will Get】: 2 * Steel jacks, 1 * crank handle, 1 * drill bit.
- It used for stabilize, secure, and level your RV, camper, or travel trailer; For stabilizing only recreational vehicles – DO NOT USE TO RAISE.
- It is adjustable from 11inch to 17 inch. The Max. Capacity: 6, 000lbs per Stabilizing Jack .
- The frame made of high quality aluminum and not easy to rust outdoors. It has a longer service life .
- Small size and easy to store. It dimension is L 6.1 inch, W 6.1inch, H 11 inch.
- You will receive a good quality stack jack with cushion rubbers, as well as a pair of gloves for working.
- [Level Up Your Travel Game]: Ensure stability when loading and unloading with the Dumble RV Supplies Folding Trailer Stabilizer Jacks for Campers and more; Includes 4 flip down trailer legs, 1 handle, and mounting screws
- [Optimal Weight Capacity]: Each RV jack stand provides a lift capacity up to 650 pounds (294.8kg) and a 1,000-pound (453.6kg) breaking point; Rear trailer stands work as sport utility trailer jacks, pop up camper stabilizer jacks, RV leveling jacks, food truck drop leg trailer supports, and boat trailer drop jacks
- [Expanding Height]: Telescoping stabilizer jacks can be adjusted from 12 to 18 inches (30.5 to 45.7cm) tall effortlessly by using the 11.7-inch (29.7cm) long steel jack rod handle
- [Built To Last]: Premium powder-coated steel trailer leveling jacks resist outdoor elements for long-lasting reliability; Trailer jack foot plate measures 3.4 by 3.9 inches (8.6 x 9.9cm) wide for stability
- [Folds Up for Safe Travels]: Mount to camper bumper, then pull down on leg to fold cargo trailer jack stands up and down; Spring mechanism and notch catches ensure a secure hold when driving; Swing down trailer stabilizer jacks will stand 4.1 inches (10.4cm) from mounted surface
- What will You Get: 4 Pack RV Stack Jacks come with a colorful storage bag, which is ideal for stabilizing and leveling your RV, a great stabilization solution for your RV, trailer, camper, etc.
- Make Your RV Stable: These RV stabilizer jacks are made of durable cast aluminum, anti-rust & corrosion resistant, with a square base design, each can support up to 6000lbs, with which you needn’t worry about your RV moving or bouncing anymore.
- Height Adjustable: The height of the RV stabilizing jack can extend from 11" to 17", they may not rise very high, thus are recommended to use for lower to-the-ground rigs for sure. Please Note: These jacks are only for stabilization usage. Do Not Use To Raise.
- Easy to Use: Simply position each stack jack stand underneath your RV and spin the “T” shape handle to raise it to the proper height to reach appropriate leveling and stabilization. Recommend placing wood or concrete blocks under jacks for better use.
- Lightweight & Portable: These RV jack stands weigh less than 40 lbs in total and come with a colorful organized bag; besides, when not in use, they can be compacted and nested together for easy storage.
- Includes 4 Red Hound Auto telescoping stabilizer jacks, 1 adjustment rod handle, mounting hardware and level (easy to read, detailed instructions included)
- Compressed height: approximately 12"; Extended height: approximately 18"; Mounting holes 3" center-to-center; Mounting plate approximately 4" x 2"
- Each stabilizing jack can hold up to 650 lbs. lift capacity or 1,000 lbs. support capacity if used properly
- Perfect for utility trailers, pop-up campers, motorcycle trailers, cargo trailers, concession stands and more; Conveniently folds up for travel and folds down for use; Adjustable telescoping function establishes ideal heightEach stabilizing jack can hold up to 650 lbs. lift capacity or 1,000 lbs. support capacity if used properly
- Constructed of premium, weather resistant, industrial grade material that is powder coated for rust protection; Reliable and made to last; Deluxe Kit includes 4 jacks, adjustment jack rod handle and eight 3/8" self-tapping mounting screws
- StabIlizing and leveling your RV/Trailer
- Remains steady on soft surfaces because of wide bow-tie base
- Includes 2 steel jacks, one 3/4" hex magnetic socket to raise/lower jack faster by power drill, Also include one 3-bubble magnetic level
- Extended height: 24", Retracted height: 4", retracted length: 26-1/2", width: 7.5"
- Capacity: 5,000 lbs per jack
- StabIlizing and leveling your RV/Trailer
- Remains steady on soft surfaces because of wide bow-tie base
- Includes 4 steel jacks, one 3/4" hex magnetic socket to raise/lower jack faster by power drill, Also include one 3-bubble magnetic level
- Extended height: 24", Retracted height: 4", retracted length: 26-1/2", width: 7.5"
- Capacity: 7,500 lbs per jack
Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.