RE 20/21 – Top View Rear Camera Holder Malfunction/FMVSS 111 – 2020 Bentley Flying Spur

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August 3, 2020 NHTSA CAMPAIGN NUMBER: 20V452000

Top View Rear Camera Holder Malfunction/FMVSS 111

A reduction in the quality of the rearview camera image can reduce the driver’s view of what is behind the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V452

Manufacturer Bentley Motors, Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 102

 

Summary

Bentley Motors, Inc. (Bentley) is recalling certain 2020 Flying Spur vehicles. Moisture can enter the Top View rear camera holder and result in a reduction in the clarity of the rear view camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rearview Mirrors.”

 

Remedy

Bentley will notify owners, and dealers will modify the top view camera holder to improve the water draining ability, free of charge. The recall began September 29, 2020. Owner may contact Bentley customer service at 1-800-777-6923. Bentley’s number for this recall is RE 20/21.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Bentley Recalls

 


IMPORTANT SAFETY RECALL

 

This notice applies to your vehicle, 

Vehicle Identification Number (VIN):

Model Year/Model:  2020 Flying Spur

NHTSA: 20V452

 

RE: COMPLIANCE RECALL – TOP VIEW REAR CAMERA HOLDER MALFUNCTION (RE20/21)

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Bentley Motors has decided that certain 2020 model year Bentley Flying Spur vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rear View Mirrors.” Our records show that you are the owner of a vehicle affected by this action.

 

What is the issue?

Moisture can enter the top view rear camera holder and result in a reduction in the clarity of the image displayed on the center console utilized during a reversing event. A reduction in the quality of the rearview camera image can reduce the driver’s view of what is behind the vehicle, increasing the risk of a crash.

 

What will we do?

To correct this defect, your authorized Bentley dealer will modify the top view camera holder to improve the water draining ability. This work will take about one hour to complete and will be performed for you free of charge.

 

What should you do?

Please telephone your authorized Bentley dealer without delay to schedule a repair appointment. Your dealer has the necessary instructions to perform this important safety repair to your satisfaction.

 

Lease vehicles

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.

 

Can we assist you If you have any questions, require any assistance or if you would like us to address further? any concerns that you may have, please telephone our dedicated Customer Service team at 1 800-777-6923.

 

In the event your authorized Bentley dealer fails or is unable to remedy the defect free of charge within a reasonable time, you may also submit a complaint to:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

Checking your  To check your vehicle’s eligibility for repair under this or any other recall campaign, vehicle for open please visit www.bentleymotors.com and click on the Look-Up Recalls link to enter Recalls your Vehicle Identification Number (VIN) into the Recall Campaign Look-Up tool.

 

We would like you to know that we sincerely appreciate your continued support of our cars.  I do apologize for the fact that we have to ask you to allow us to recall your car for this modification.

 

Yours Sincerely,

 

Stephen Worrall

Director, Aftersales

 

BENTLEY MOTORS, INC.    2003 Edmund Halley Drive, Reston, VA 20191, U.S.A.
Telephone: (800) 777 6923  /  Fax: (248) 754 6541  www.bentleymotors.com

 


Questions and answers

Fault

 

What is the specific issue with the affected vehicles?

Bentley has identified that in specific situations, where moisture enters the top view rear camera holder, mounted on the rear bumper, the clarity of the image displayed by the rear view camera could be reduced. A customer would experience this as a blurry image displayed on the centre console display when reversing.

 

Why does the top view rear camera image become blurry?

The holder of the camera unit was built without any drain feature. Without a drain feature, moisture can become trapped between the holder and the camera unit subsequently resulting in a reduction in image clarity.

 

What functions wouldn’t work?

The enhanced rear view image, displayed when reverse gear is selected, may become blurry.

 

Is this connected to any other recall?

No, this is an isolated case and is not connected to any other car, manufacturer or recall.

 

What repercussions does the fault have?

The clarity of the rear view camera image may not be sufficient when reversing and if the driver does not check their surroundings before reversing, there is an increased risk of not identifying an obstacle.

 

Are all Flying Spur reversing cameras affected?

No, vehicles fitted without the top view camera, rear view only, are unaffected.

 

Why does it not affect vehicles with the rear view only camera?

Because vehicles with the rear view only camera have a drain feature installed. It was an oversight not to include this on the top view camera.

 

What is the option take up of top view camera?

This depends by region, however in the US it is approximately 35%.

 

Why is it only the North American markets? What about cars in other regions?

This will be a recall campaign in North America given the specific and different requirements of the legislation in that region. For cars in other regions that encounter this issue, it will be resolved through a service campaign.

 

Have you seen any customers lose operations? Did it result in an accident/injury?

A small number of customers have experienced blurry images, with no reports of any accidents or injuries.

 

What is the fix?

The solution is for authorised Bentley retailers to introduce a drain element into the top view rear camera holder. This will take under two hours.

 

Can customers continue to drive the cars?

Yes, however, we encourage customers to arrange an appointment with their retailer as soon as possible.

 

Do I have to make an appointment?

Yes, that’s important. Customers need to contact their retailer immediately.

 

Vehicles affected

Which vehicles and how many are affected?

Flying Spur models built specially for the North American market between January 2020 and March 2020, fitted with the top view camera option.
*See full country list at the end.

 

Is this all Flying Spur’s produced so far?

No, this is a very specific production batch of Flying Spur vehicles which feature the top view camera option. The Continental GT and Continental GT Convertible are unaffected, as is the previous generation of Flying Spur.

 

What about cars built since that date?

Cars built since March 2020 do not feature the top view camera option.

 

Why is this no longer offered as an option in North America?

This was an engineering design decision taken shortly after launch of the car, unconnected to this recall. There were a small number of retailer demonstrator cars that did have this feature on.

 

Processes

Is this a global recall?

No, this affects only the North American market.

*See full country list at the end.

 

Investigation

Why did you not take action sooner?

Once we discovered the blurry images from a customer, we immediately investigated the impact on the Flying Spur, identified a technical solution, prepared our own retailer network and then informed authorities as soon as possible.

 

Why did you continue to sell cars even after you identified the problem?

We have only seen a small number of customers affected by this sporadic issue, with no reports of accidents or injuries. Cars built from March 2020 did not have the affected feature.

 

Financial

How much will it cost to make the change?

There will be no charge to customers.

 

How much will it cost the business?

We would not disclose this type of information

 



1 Affected Product

Vehicle

MAKE MODEL YEAR
BENTLEY FLYING SPUR 2020

 


11 Associated Documents

Recall Acknowledgement

RCAK-20V452-7340.pdf 244.147KB

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Noncompliance Notice 573 Report

RCLRPT-20V452-7338.PDF 215.184KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V452-6304.PDF 211.244KB

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Manufacturer Notices(to Dealers,etc) – RECALL CAMPAIGN – Bentley 20MY Flying Spur Top View Rear Camera (RE20/21)

RCMN-20V452-7561.pdf 569.837KB

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Recall Quarterly Report #4, 2021-2

RCLQRT-20V452-8580.PDF 211.434KB

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Remedy Instructions and TSB

RCRIT-20V452-2233.pdf 528.325KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V452-5515.pdf 297.902KB

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Part 577 Owner Notification Envelope

RONE-20V452-5144.pdf 590.822KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V452-4824.PDF 211.143KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V452-4181.PDF 211.328KB

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Recall Quarterly Report #5, 2021-3

RCLQRT-20V452-0448.PDF 211.545KB

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V452&docType=RCL

 


 

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Last update on 2024-06-11 / Affiliate links / Images from Amazon Product Advertising API

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