Rear Passenger Door May not Re-open if Obstructed – 2016-2019 Nova Bus LFS Buses

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June 15, 2020 NHTSA CAMPAIGN NUMBER: 20V354000

Rear Passenger Door May not Re-open if Obstructed

The rear doors may continue to close while an occupant is in the doorway, increasing the risk of an injury.

 

NHTSA Campaign Number: 20V354

Manufacturer Nova Bus

Components STRUCTURE, ELECTRICAL SYSTEM

Potential Number of Units Affected 55

 

Summary

Nova Bus (Nova) is recalling certain 2016-2019 LFS buses. The safety mechanism that automatically re-opens the pneumatic rear passenger door in case of an obstruction may be inactive under certain conditions, allowing the doors to continue to close.

 

Remedy

Nova will notify owners and will update the software for the safety mechanism, free of charge. The recall began July 9, 2020. Owners may contact Nova customer service at 1-800-350-6682.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


IMPORTANT SAFETY RECALL (#20V-354)

THIS NOTICE APPLIES TO YOUR VEHICLE(S) – SEE VIN(S) IN ANNEX

Saint-Eustache, July 9, 2020

 

USA

 

This Defect Notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Nova Bus has decided that a defect that relates to motor vehicle safety exists in certain Nova LFS vehicles with a pneumatic motor for the rear passenger door activation and a certain vehicle software program.

 

On certain transit buses, the safety re-opening mechanisms on the rear passenger door may not work properly under certain operating conditions due to a programming error. As a result, the rear passenger door could close on a person.

 

Vehicles targeted by this notification can be identified by their vehicle identification number (VIN). A list of the targeted VINs is annexed at the end of this document.

 

For vehicles targeted by this recall, Nova Bus will release a document (CR4916E), explaining the reprogramming procedure. This document is available to you on our web site at https://www.novabus.com/on-line-services.html. Nova Bus will assume the entire cost. The repairs should take approximately 20 minutes to complete. If you have previously paid for repairs because of this issue, you may be entitled to recover those expenses. Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this mailing under the heading “Annex A”.

 

Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you have any questions regarding the requirements of this campaign, please contact your local customer support manager.

 

After contacting your customer support manager, if you are still not able to have the safety defect remedied without charge and within reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, call 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

 

Sincerely,

 

Guy French
Vice President, Aftermarket Customer Care

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
NOVA BUS LFS 2016-2019

 


7 Associated Documents

Owner Notification Letter(Part 577)

RCONL-20V354-3344.pdf 221.927KB

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Defect Notice 573 Report

RCLRPT-20V354-3516.PDF 213.469KB

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Recall Acknowledgement

RCAK-20V354-2096.pdf 245.046KB

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Recall 573 Report- Amendment 1

RCLRPT-20V354-8051.PDF 213.464KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V354-7874.PDF 211.131KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V354-7094.PDF 211.234KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V354-4521.PDF 211.314KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V354&docType=RCL

 


 

Heavy Duty Truck Reprogramming

Description:

Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.

Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.

 

The USB-Link™ 3 comes with the following:

  • Latching USB Cable (PN 404032)
  • 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
  • J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)

The USB-Link™ 3: Wireless is also available (PN 121052).

 

Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud

Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)

Operating System Compatibility
iOS
Android™
Windows® 10, 11

Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)

Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
Cummins Insite
International - ServiceMAXX Fleet Pro
Hino eXplorer
Volvo PTT
VCAD Elite Mack/Volvo
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
Eaton ServiceRanger
Bendix ACom
WABCO Toolbox
Freightliner ServiceLink
International ABS
International DLB
International Intune
International IPC v2.02
PACCAR DAVIE4

 

121052

121054

 

Rear Passenger Door May not Re-open if Obstructed - 2016-2019 Nova Bus LFS Buses | small light Diesel Laptops Nexiq USB Link 3 Wireless Edition with Repair Information & Diagnostic Software
Rear Passenger Door May not Re-open if Obstructed - 2016-2019 Nova Bus LFS Buses | small light Diesel Laptops Nexiq USB Link 3 Wired Edition with Repair Information & Diagnostic Software

 

Rear Passenger Door May not Re-open if Obstructed - 2016-2019 Nova Bus LFS Buses | small light iCarsoft HD V3.0 Heavy Duty Diesel Truck Diagnostic Scanner Tool Code Reader Freightliner Cummins
Rear Passenger Door May not Re-open if Obstructed - 2016-2019 Nova Bus LFS Buses | small light XTOOL HD900 CAN Bus Engine Code Reader Heavy Duty Truck Diesel Scanner OBDII Diagnostic Tool Work for J1587 J1708 and J1939 Protocols
Rear Passenger Door May not Re-open if Obstructed - 2016-2019 Nova Bus LFS Buses | small light Heavy Duty Truck Scan Tool NL102 Plus Auto Scanner with DPF/ Sensor Calibration / Oil Reset + Check Engine for Cars; Truck & Car 2 In 1 Code Reader (NL102 Plus)
Rear Passenger Door May not Re-open if Obstructed - 2016-2019 Nova Bus LFS Buses | small light Autel MaxisysCV MS908CV Diagnostic Tool with No-Delay Delivery for J2534 ECU Programming, Heavy Trucks Diagnostics, Coding, Service Functions

 

Rear Passenger Door May not Re-open if Obstructed - 2016-2019 Nova Bus LFS Buses | small light Nexiq Blue-Link Mini
Product Number NQ126015
Nexiq Blue Link Mini™ Vehicle Communication Interface

 

Rear Passenger Door May not Re-open if Obstructed - 2016-2019 Nova Bus LFS Buses | small light NEXIQ Technologies 124032 USB-Link 2 Connector
Rear Passenger Door May not Re-open if Obstructed - 2016-2019 Nova Bus LFS Buses | small light Dearborn DPA5 Pro Universal RP1210 Protocol Adapter

 


Daimler Truck

DiagnosticLink Order Site:

DiagnosticLink Direct Link:

https://diagnosticlink.nexiq.com/DTNA/Default.aspx

 


 

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