Incorrect Auto-P Information in Operator’s Manual – 2020-2021 Coachmen Galleria & PRISM, Forest River Forester, Battisti & Sunseeker & Dynamax Isata Recreational Vehicles

June 16, 2020 NHTSA CAMPAIGN NUMBER: 20V358000

Incorrect Auto-P Information in Operator’s Manual

If the driver relies on the Auto-P function as described in the Operator’s Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V358

Manufacturer Forest River, Inc.

Components EQUIPMENT

Potential Number of Units Affected 392

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2020-2021 Coachmen Galleria and PRISM, Forest River Forester, Battisti and Sunseeker and Dynamax Isata recreational vehicles built on Sprinter chassis with automatic transmission. The operator’s manual does not correctly specify certain conditions under which the automatic parking function (“Auto-P”) operates.

 

Remedy

Forest River will notify owners, and Mercedes-Benz dealers will provide the correct description of the Auto-P function for the Operator’s Manual, free of charge. The recall began June 25, 2020. Owners may contact Forest River customer service at 1-800-348-7440 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online through Mercedes-Benz, free of charge.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V358
CANADA RECALL: 2020-270
FR ID: 51-1171

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

06/18/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

 

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 20202021 Batisti Coach, Forester, Isata, Sunseeker, Coachmen Galleria, and Coachmen Prism. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

As stated in Mercedes Recall 20V180; Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the Operator’s Manual for certain Sprinter vehicles [platform 907 (VS30)] with automatic transmission does not correctly specify certain conditions under which the automatic parking function (“Auto-P”) operates.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

As stated in Mercedes Recall 20V180; The Operator’s Manual describes certain functions, which would automatically engage the park position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at very low speed. However, this functionality is not available in the affected Sprinter vehicles. If a customer were to rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.

 

WHAT IS MERCEDES GOING TO DO?

An authorized Mercedes-Benz or Freightliner Sprinter dealer will supplement the Operator’s Manual with a correct description of the Auto-P function, which is already in the vehicle. Pursuant to 49 C.F.R. § 577.11(e), Daimler Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the vehicle’s New Vehicle Limited Warranty.

What is Mercedes Phone Number? 854-888-3374

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy.  The vehicle Owner is responsible for making arrangements to have the work completed.  Please state you have been notified by Forest River of having a Mercedes recall in process for your vehicle and provide the recall number 20V180 for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Daimler Vans USA, LLC
One Mercedes-Benz Drive
Sandy Springs GA 30328

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT PHONE
MERCEDES CUSTOMER SERVICE (854) 888-3374

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact: For Canadian Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 20V358
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël Street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2020-270

 


IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V358
CANADA RECALL: 2020-270
FR ID: 51-1171

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

06/18/2020

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

Forest River motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2020-2021 Batisti Coach, Forester, Isata, Sunseeker, Coachmen Galleria, and Coachmen Prism.Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.

The identified VIN referenced in the attached document(s).

The designated Date range of production is:
Batisti Coach 3/30/2020 – 3/30/2020
Forester 10/31/2019 – 3/3/2020
Galleria 9/10/2019 – 3/17/2020
Isata 10/16/2019 – 5/13/2020
Prism 2/27/2020 – 5/12/2020
Sunseeker 11/22/2019 – 2/24/2020

 

DEFECT/NONCOMPLIANCE:

As stated in Mercedes Recall 20V180; Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the Operator’s Manual for certain Sprinter vehicles [platform 907 (VS30)] with automatic transmission does not correctly specify certain conditions under which the automatic parking function (“Auto-P”) operates.

 

EVALUATION OF RISK:

As stated in Mercedes Recall 20V180; The Operator’s Manual describes certain functions, which would automatically engage the park position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at very low speed. However, this functionality is not available in the affected Sprinter vehicles. If a customer were to rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.

 

SERVICE PROCEDURE:

Please contact your authorized Mercedes-Benz or Freightliner Sprinter dealer. Mercedes will supplement the Operator’s Manual with a correct description of the Auto-P function, which is already in the vehicle. Pursuant to 49 C.F.R. § 577.11(e), Daimler Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the vehicle’s New Vehicle Limited Warranty.

 

HELPFUL CONTACT INFORMATION:

CONTACT PHONE
MERCEDES CUSTOMER SERVICE (854) 888-3374

 

The Recall shall be considered the utmost priority to remedy the certain 2020-2021 Batisti Coach, Forester, Isata, Sunseeker, Coachmen Galleria, and Coachmen Prism in question. The retail consumer shall not be charged any amount of monies for remedy to their certain 2020-2021 Batisti Coach, Forester, Isata, Sunseeker, Coachmen Galleria, and Coachmen Prism listed under this Recall.

If your dealership has already performed the remedy to certain 2020-2021 Batisti Coach, Forester, Isata, Sunseeker, Coachmen Galleria, and Coachmen Prism, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty certain 2020-2021 Batisti Coach, Forester, Isata, Sunseeker, Coachmen Galleria, and Coachmen Prism in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee ithin ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

 


12 Affected Products

Vehicles

MAKE MODEL YEAR
COACHMEN GALLERIA 2020-2021
COACHMEN PRISM 2020-2021
DYNAMAX ISATA 2020-2021
FOREST RIVER BATTISTI 2020-2021
FOREST RIVER FORESTER 2020-2021
FOREST RIVER SUNSEEKER 2020-2021

 


5 Associated Documents

Recall Quarterly Report #1, 2020-2

RCLQRT-20V358-8682.PDF 211.125KB

RCLQRT-20V358-8682

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V358-9807.pdf 211.775KB

RCONL-20V358-9807

 


Recall Acknowledgement

RCAK-20V358-8839.pdf 245.426KB

RCAK-20V358-8839

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V358-6658.pdf 218.806KB

RCMN-20V358-6658

 


Defect Notice 573 Report

RCLRPT-20V358-3544.PDF 219KB

RCLRPT-20V358-3544

 


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V358&docType=RCL

 


 

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