SB 479 – Overvoltage Alternator May Cause Engine Shutdown – 2018-2020 MCI D4000, D4005, D4500, D4505 & D45CRTLE Buses

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June 12, 2020 NHTSA CAMPAIGN NUMBER: 20V352000

Overvoltage Alternator May Cause Engine Shutdown

If the engine shuts down or loses power while the vehicle is in motion, this may increase the risk of a crash.

 

NHTSA Campaign Number: 20V352

Manufacturer Motor Coach Industries

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 918

 

Summary

Motor Coach Industries (MCI) is recalling certain 2018-2020 D4000, D4005, D4500, D4505 and D45CRTLE buses manufactured with electric cooling fans (E-fan) for the radiator and charge air cooler, Borg Warner 55SI model dual alternator configuration (with a sense stud and wire), and Parker Vansco Multiplexing Module (VMM) Multiplex system. A build-up of debris, corrosion, and/or water flow could cause a high resistance path to ground for the sense stud on the back of the alternator and cause the alternator to produce excessive voltage output, which may exceed the threshold limit currently programmed in the VMM and result in a loss of engine power and vehicle shutdown.

 

Remedy

MCI will notify the affected owners, and dealers will install a new application code in the Parker VMM multiplex modules increasing the overvoltage threshold limit, free of charge. The recall began July 23, 2020. Owners may contact MCI customer service at 1-800-241-2947. MCI’s number for this recall is SB 479.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


Subject: Parker Multiplex Application Code Reflash
Field Change Program:

Field Campaign

FCP Number:

479

Revision:

A

Date: 

July 22, 2020

Coach Section: 

07- Electrical

P/N:

07-08-5828

Type:

Safety Recall

 

Ref. NHTSA Recall No.: 20V-352 Ref. Transport Canada Recall No.:

2020-276

 

Application:

Coach Model Model Year VIN
J4500 2019 – 2020 68801, 68849, 68855, 68953-68955, 68983 – 68987,  68989 – 69008, 69010, 69013, 69031 – 69705, 69707 – 69861, 69863
D45CRT-LE 2019 81000 – 81046, 81050, 81052, 81070, 81077
D-Series 2017 – 2020 14515, 14827 – 14836, 14857, 14916 – 14920, 14955, 14956, 14984 – 14987, 15015, 15038 – 15047, 15049 – 15059, 15097 – 15119, 15154 – 15156, 15185, 15201 – 15207, 15239, 15241, 15243, 15245, 15247, 15249, 15327, 15376, 15377, 15425, 15427 – 15429, 15433, 15439, 15472 – 15474, 15477 – 15479, 15537 – 15564, 15582, 15585 – 15594, 15619 – 15642, 15652 – 15717, 15719, 15722, 15723, 15740 – 15742, 15752, 15753, 15768, 15769, 15786, 15787, 15801 – 15815, 15818 – 15820, 15822 – 15825
This field campaign does not necessarily apply to all the above-mentioned coaches. 

The owners of the coaches affected by this field campaign will be advised by a letter  indicating the Vehicle Identification Number (VIN) of each applicable coach.  

 

WARNING

Read this entire procedure before beginning work. 

Use Safe Shop Practices at All Times.

To avoid personal injury:

a. Proper Personal Protective Equipment (PPE) must be worn. Safety glasses and protective gloves are required for working with DEF Fluid.

b. Turn the main battery disconnect switch to the OFF position.

c. Ensure that both the front and the rear wheels are chocked.

d. Position the ENGINE RUN and ENGINE START switches on the engine compartment remote control box to the OFF

e. Allow enough time for components to cool down prior to working in the engine compartment.

 

1.0 Description

Customer complaint:

Motor Coach Industries (MCI) has become aware that certain J4500 and D-series coaches equipped with electric cooling fans (E-fan) for the radiator and charge air cooler, Borg Warner 55SI model dual alternator configuration (with a sense stud and wire), and Parker Vansco Multiplexing Module (VMM) Multiplex system may experience alternator overcharge, which could result in loss of engine power and vehicle shutdown. A loss of engine power and vehicle shutdown may result in a crash and cause personal injury.

 

Cause:

A build-up of debris, corrosion, and/or water flow could cause a high resistance path to ground for the sense stud on the back of the alternator, which in turn could cause the alternator to operate in an open field mode. It is then possible for the transient voltage to exceed the overvoltage threshold limit of the multiplex module as it is currently programmed.

 

Corrective action:

MCI will remedy the affected coaches at no cost to customers by reflashing the Parker  multiplex application code. Proper repairs will require the use of specialized equipment, and therefore MCI recommends owners of the affected coaches to make an appointment as soon as possible by calling the MCI Customer Service Line at 1-800-241-2947, to have the repairs performed by trained technicians who have the necessary equipment.

 

2.0 Material requirements

No material required.

 

3.0 Special tools

Laptop with the latest Parker diagnostic software

USB Link 2 adapter

Parker VMM application code, version: 935602 V103.8 Build 121

 

4.0 Procedure

Cycle the ignition.

Turn off the ignition and connect the NEXIQ plug to the CAN0 port in the Rear Junction Box or under the dash.

 

Connect the USB of the NEXIQ tool to the laptop.

 

Open the “Diagnostic Software” folder on the desktop and run the latest VMM software.

 

Click “Accept” when you see a warning sign.

 

Select tools from the menu and click “Query VMMs.”

 

Click “Query.”

 

Click “Application” and click “Browse” in the download application window.

 

Click “ok” when a warning dialog appears.

 

Click “Yes” when you see a confirmation window.

 

Click “Close” when you see download successful window.

 

5.0 Field Change Program Conditions:

Specialized programming equipment is required to perform this campaign.  Please contact the MCI Customer Service Line at 1-800-241-2947 to arrange to have the repairs performed by trained technicians who have the necessary equipment.

A labor allowance of 0.5 hour will be granted for the rework.

This labor allowance will be credited to your MCI Fleet Support Parts Account on receipt of the attached “MCI Field Change Program Verification Form” and a “Warranty Claim Form” as detailed in your Owner Warranty manual to MCI’s Warranty department. A “MCI Field Change Program Verification Form” needs to be submitted for each VIN affected. Photocopy the attached “MCI Field Change Program Verification Form” as required for the number of affected coaches in your fleet.

Motor Coach apologizes for any inconvenience resulting from this campaign but urges you to implement this change as soon as possible.

Sincerely,

Motor Coach Industries

 


July 23, 2020

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle(s) [«UNIT»]

 

«CUST_NAME»
ATTENTION: TECH SERVICE DEPT/MAINT
«ADDRESS_1»
«CITY», «STATE» «ZIP»
USA

 

SUBJECT:  SAFETY RECALL:  PARKER MULTIPLEX APPLICATION CODE REFLASH

Ref.:

NHTSA # 20V-352

MCI Service Bulletin 479

 

Attention Owner:

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

Motor Coach Industries (“MCI”) has decided that a defect which relates to motor vehicle safety exists on certain MCI model year 2018 – 2020 J4500 and D series coaches equipped with electric cooling fans for the radiator and charge air cooler, Borg Warner 55SI model dual alternator configuration (with a sense stud and wire), and Parker Vansco Multiplexing Module Multiplex system.  The affected vehicles may experience an alternator overcharge due to a build-up of debris, corrosion, or water flow, which could result in loss of engine power and vehicle shutdown. A loss of engine power and vehicle shutdown could result in a crash and cause personal injury. Please see the enclosed MCI Service Bulletin 479 for further information.

 

MCI is conducting a recall of the affected vehicles to repair the defect condition.  Please see the enclosed MCI Service Bulletin 479 for further information.  MCI will remedy the affected coaches at no cost to customers by reflashing the Parker multiplex application code. Proper repairs will require the use of specialized equipment, and therefore MCI recommends owners of the affected coaches to make an appointment as soon as possible by calling the MCI Customer Service Line at 1-800-241-2947, to have the repairs performed by trained technicians who have the necessary equipment.  MCI estimates that it will take approximately a half hour to make the necessary repairs.

 

MCI records indicate that you are the owner or operator of the following vehicle(s) included in this recall:

«Unit_Numbers»

 

MCI urges you to have the recall work performed on your vehicle(s) as quickly as possible.

 

You may contact the MCI Customer Service Line at 1-800-241-2947 if you have any questions about this recall campaign or wish to make arrangements to have your vehicle(s) repaired at an authorized MCI service center.  Submittal of MCI Warranty Claim Forms may be completed on MCI’s website at https://fleetsupportiw.mcicoach.com/iwarranty/signon (click on Customer Care System), or a photocopy of the Warranty Claim Form found in the Warranty Manual can be mailed / faxed to the MCI Warranty Department.  Please refer to Service Bulletin 479, and your OWNER LIMITED WARRANTY MANUAL, for more detailed information.

 

After contacting MCI Customer Service, if you are still unable to have the safety defect remedied without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call 888 327-4236 (TTY: 800-424-9153), or go to https://www.safercar.gov if remedy difficulties exist.

 

If you are the lessor of the vehicle(s) identified above, Federal law requires that you forward this notice by first class mail to the most recent lessee(s) known to you, within ten days of your receipt of this notice.

 

If you have sold or otherwise transferred the vehicle(s) identified above, please contact the MCI Customer Service Line at 1-800-241-2947 with all of the information you have regarding the current owner/operator of the vehicle(s).

 

If you had your vehicle repaired for this condition prior to receipt of this notice and incurred any costs, you may be eligible for reimbursement.  Please contact the MCI Customer Service Line at 1-800-241-2947 for further information in that regard.

 

We regret the inconvenience this may cause you, but urge you to implement the recall procedures with respect to your vehicle(s) as soon as possible for your added safety and satisfaction.

 

Sincerely,
Motor Coach Industries
Warranty Department

 

Enclosure: MCI Service Bulletin 479

 

MOTOR COACH INDUSTRIES
200 East Oakton Street
Des Plaines, IL 60018

TOLL FREE  866 624 2622
www.mcicoach.com


15 Affected Products

Vehicles

MAKE MODEL YEAR
MCI D4000 2018-2020
MCI D4005 2018-2020
MCI D45 CRT LE 2018-2020
MCI D4500 2018-2020
MCI D4505 2018-2020

 


8 Associated Documents

Recall 573 Report- Amendment 1

RCLRPT-20V352-6151.PDF 219.885KB

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Recall Acknowledgement

RCAK-20V352-8592.pdf 245.163KB

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Defect Notice 573 Report

RCLRPT-20V352-3743.PDF 219.889KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V352-2520.PDF 211.143KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V352-3872.PDF 211.248KB

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Owner Notification Letter(Part 577)

RCONL-20V352-8428.pdf 195.961KB

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Remedy Instructions and TSB

RCRIT-20V352-5879.pdf 1129.874KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V352-9252.PDF 211.329KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V352&docType=RCL

 


 

Heavy Duty Truck Reprogramming

Description:

Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.

Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.

 

The USB-Link™ 3 comes with the following:

  • Latching USB Cable (PN 404032)
  • 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
  • J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)

The USB-Link™ 3: Wireless is also available (PN 121052).

 

Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud

Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)

Operating System Compatibility
iOS
Android™
Windows® 10, 11

Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)

Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
Cummins Insite
International - ServiceMAXX Fleet Pro
Hino eXplorer
Volvo PTT
VCAD Elite Mack/Volvo
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
Eaton ServiceRanger
Bendix ACom
WABCO Toolbox
Freightliner ServiceLink
International ABS
International DLB
International Intune
International IPC v2.02
PACCAR DAVIE4

 

121052

121054

 

SB 479 - Overvoltage Alternator May Cause Engine Shutdown - 2018-2020 MCI D4000, D4005, D4500, D4505 & D45CRTLE Buses | small light Diesel Laptops Nexiq USB Link 3 Wireless Edition with Repair Information & Diagnostic Software
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Product Number NQ126015
Nexiq Blue Link Mini™ Vehicle Communication Interface

 

SB 479 - Overvoltage Alternator May Cause Engine Shutdown - 2018-2020 MCI D4000, D4005, D4500, D4505 & D45CRTLE Buses | small light NEXIQ Technologies 124032 USB-Link 2 Connector
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Daimler Truck

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  • 🚚【Wide Truck Applications】Heavy duty truck scan tool covers almost J1587, J1708 and J1939 protocols heavy duty trucks and OBD II vehicles. Such as Cummins, Paccar, Detroit, Perkins, International, Peterbilt, Allison, Eaton, Ford duty trucks and so on, Covers class 4 (14,001 lbs) through class 8 (33,000 lbs and over) heavy duty trucks. One that meets all the requirements! NOTE:Compatibility will vary on vehicles model and year, please send V-IN to check the compatibility before purchase.
  • 🔎【Comprehensive Full Systems Diagnostic Tool For Truck】Launch Heavy Duty Truck Diagnostic Tool offers OE-Level diagnosis for all systems of heavy truck/Pickups/Bus/Van in compliance with OBD-II Communication Modes 1-10 and J1587, J1708 and J1939 protocols,Including Engine, Transmission, Drivetrain, Suspension, ABS, ESP, Cluster, E-xhaust, P-articular, Suspension, Braking System, Cab Climate, Body Control, Instrument Panel, Fuel System and more.
  • 🔥【All OBD/EOBD Diagnosis】This truck scanner diagnostic tool supports both most 12V and 24V truck, and it comes with 6 pin, 9 pin and 16 pin adapters for different interfaces. Our truck scan tool can read codes, erase codes, I/M Readiness, Live data, EVAP Test. . . etc for obd2/eobd cars. Built in a DTC lookup library you can find the related code definition to help you determine if your car needs repair.
  • 💡【Friendly Design, Easy of Use】This heavy duty diagnostic scan tool is plug and play, simple and convenient, The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.
  • ✨【3 YEARS WARRANTY & FREE LIFETIME UPDATES】The diesel truck scanner is exclusively designed for US truck. it's come With a full service functions and full systems and provides 24/7 technical support, 3 years warranty, 90-days free return for refund or replacement. This diesel scan tool is suitable for auto repair shops and technicians.No subscription fee and free lifetime updates.
Bestseller No. 6
ANCEL Heavy Duty Truck Scanner HD601 PRO All System Diesel Diagnostic Scan Tool fits for Cummins, Detroit, Freightliner, International, Paccar, Check Engine for Truck & Car 2 in 1 Code Reader
  • 【Extensive Compatibility】After the upgrade, the compatibility is wider and more accurate! HD601 PRO heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Such as Cummins, Paccar, Detroit, Perkins, Freightliner, International, Peterbilt, Ford, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks.
  • 【 Full System Diagnostic】HD601 PRO Diesel Scanner supports all system scans of heavy trucks compliant with standard protocols SAE J1939 & J1708, such as Engine, ABS, Transmission, Braking System, ESP, EPS, Fuel System, etc, It is a great scan tool for Cummins, Caterpillar, Detroit, Perkins, Maxxforce, Bendix,Wabash, Wabaco, Haldex, Allison, Eaton heavy trucks, With this truck tool, you can get deep analysis data about the system and do some repairs by yourself, saving much time and money.
  • 【Enhanced Diesel OBD Scanner】The HD601 PRO Diesel OBD Scanner offers unparalleled diagnostic capabilities for heavy-duty trucks. Beyond code reading, clearing, and live data display, it retrieves vehicle information, freeze frames, and DTCs. With 6, 9, and 16 pin cables, it ensures compatibility with various engines. This scanner's real-world testing prowess ensures comprehensive support for a wide array of heavy-duty truck engines, making it an indispensable tool for truck diagnostics.
  • 【DTC Library】+【Life Time Free Update】The built-in DTC library allows you to retrieve the codes directly without searching for the definition in the book. Whether you are a professional mechanic or a DIY car owner, HD601 diesel scanner explains the existing problem, makes it easier for you to understand the codes definition and fix the problem faster. Plus, you get a lifetime free internet updates, so you always have the latest software for diagnostics in English and Spanish languages.
  • 【Friendly Design, Easy of Use】This scanner is plug and play, simple and convenient, and very friendly for beginners. With improved buttons for easy menu navigation. The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.

Last update on 2024-07-16 / Affiliate links / Images from Amazon Product Advertising API

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