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May 28, 2020 NHTSA CAMPAIGN NUMBER: 20V311000
Incorrect Tire Information on Certification Label
If the vehicle operator unintentionally overinflates or overloads the tires, there may be an increased risk of a crash.
NHTSA Campaign Number: 20V311
Manufacturer Keystone RV Company
Components EQUIPMENT
Potential Number of Units Affected 9
Summary
Keystone RV Company (Keystone) is recalling certain 2020 Springdale trailers, model 295BHWE. The Federal Identification Tag incorrectly indicates the tire load range and size as ST255/75R15E with 80 psi; however, the correct load range and tire size is ST255/75R15D with 65 psi. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”
Remedy
Keystone will notify owners, and dealers will replace the Federal Identification Tag. This recall began June 16, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-378.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: 20V-311 Safety Advisory: 20-378 June 16, 2020 |
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Springdale Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population fail to conform to the requirements of Part 567, “Certification.” The vehicles subject to this recall may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the load range in the tire size is ST255/75R15E @ 80 psi. The correct load range is LRD, tire size is ST255/75R15D @ 65 psi. This does not affect the GVWR just the tire data. An incorrect label may lead to unintentionally overinflating or overloading the tires, increasing the risk of a crash. |
| What we will do | We have enclosed the corrected tags to remedy the situation. |
| What we need you to do | At your earliest convenience, apply the new Federal Identification Tag over top of the existing label. (The tag is located on the driver side front, and entry door frame.) Installation will take approximately ½ hour. If you require assistance installing the label, please make an appointment with your dealer and bring the unit to the dealership and they will install the label at no cost to you. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
| RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: US: 20V-311 Safety Advisory: 20-378 June 16, 2020 |
SAFETY ADVISORY 20-378
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Springdale Travel Trailers. As a result, Keystone RV is conducting a safety recall.
| Reason for this recall | It has been decided that the vehicles in the recall population fail to conform to the requirements of Part 567, “Certification.” The vehicles subject to this recall may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the load range in the tire size is ST255/75R15E @ 80 psi. The correct load range is LRD, tire size is ST255/75R15D @ 65 psi. This does not affect the GVWR just the tire data. An incorrect label may lead to unintentionally overinflating or overloading the tires, increasing the risk of a crash.
The vehicles included in the recall are: 2020 Springdale Travel Trailers, Model 295BHWE Serial Number Range: LG105132 – LG108523 |
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:
«VIN1» «VIN2»
— Serial numbers with ‘*’ have been retail sold —
By signing for and receiving the replacement Federal Sticker, you acknowledge that you will install the new Federal Sticker over the existing Federal Sticker on only the above described recreational vehicle.
NOTICE: The Federal Sticker may not be used for any purpose other than to affix it to the described Keystone recreational vehicle. If the sticker is used for any other purpose whatsoever, the dealership could be responsible for all consequences of such misuse and all associated penalties, fines, and judgments that may be imposed under any applicable federal laws, rules, and regulations.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence, please contact:
Keystone RV Customer Service 1-855-895-4422
Sincerely,
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| KEYSTONE | SPRINGDALE | 2020 |
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-20V311-7919.pdf 95.163KB
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Manufacturer Notices(to Dealers,etc)
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Recall Acknowledgement
RCAK-20V311-5702.pdf 244.853KB
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Defect Notice 573 Report
RCLRPT-20V311-8530.PDF 215.114KB
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Recall Quarterly Report #1, 2020-2
RCLQRT-20V311-3077.PDF 211.123KB
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Remedy Instructions and TSB
RCRIT-20V311-4239.pdf 99.354KB
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Recall Quarterly Report #3, 2020-4
RCLQRT-20V311-1867.PDF 211.308KB
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Recall Quarterly Report #2, 2020-3
RCLQRT-20V311-7402.PDF 211.218KB
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Recall Quarterly Report #4, 2021-1
RCLQRT-20V311-1073.PDF 211.412KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V311&docType=RCL
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- Full cap ply ( nylon overlay cross entire tread area), significant upgrade from most other products on the market have nylon strips on shoulder area only, add the critical safety feature!
- Featured "Scuff Guard" ring on tire wall for better tire side protection
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- Fit Type: Vehicle Specific
- Heavy duty ALL STEEL construction, 16 ply rated, load range H, 4190 lbs capacity, Speed rating: M
- Great for big heavy RV or trailers, to replace regular ST235/80R16 tires
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- FULL nylon cap ply overlay cross entire tread area, significant upgrade from most other products on the market have nylon strips on shoulder area only, add critical safety feature!
- Featured "Scuff Guard" ring on tire wall for better tire side protection
- This tire is designed for the trailer use only, rims are not included.
- Treadlife: N/A
- Season: All Season
- Performance: Highway
- Car Type: Trailer
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- Featured "Scuff Guard" ring on tire wall for better tire side protection
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- Treadlife: N/A
- Season: All Season
- Performance: Highway
- Car Type: Trailer
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- Radial all steel contruction, Use special tire bead design and strong framework material, heavy duty 4080lbs capacity, designed for heavy RV & trailer.
- Deep tread of 10mm provides good road handling, durability. Deeper tread, longer life
- This tire is designed for the trailer use only, rims are not included
- WARRANTY: Radial Trailer Tire is guaranteed for 2 years or 200,000km! During the warranty period, we offer a free exchange if there is any quality problem.
- Treadlife: N/A
- Season: All Season
- Performance: Highway
- Car Type: Trailer
- Load Range G, 14-Ply Rated, 14-PR
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