Foam Pad May Retain Moisture and Corrode Fuel Tank – 2016-2020 McLaren 720S, 2019 Senna, 2020 GT, & 2017-2019 570GT

April 23, 2020 NHTSA CAMPAIGN NUMBER: 20V231000

Foam Pad May Retain Moisture and Corrode Fuel Tank

A fuel leak in the presence of an ignition source increases the risk of a fire.

 

NHTSA Campaign Number: 20V231

Manufacturer McLaren Automotive Incorporated

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 2,763

 

Summary

McLaren Automotive Incorporated (McLaren) is recalling certain 2016-2020 720S, 2019 Senna, 2020 GT, and 2017-2019 570GT vehicles. The Noise, Vibration, and Harshness (NVH) foam pad underneath the fuel tank may retain moisture and corrode the fuel tank, potentially causing a fuel leak.

 

Remedy

McLaren will notify owners, and dealers will remove the NVH foam pad from the vehicle and inspect the fuel tank. If the fuel tank is found to have corrosion, it will be replaced. Repairs will be performed free of charge. The recall began June 17, 2020. Owners may contact McLaren’s Client Services department at 855-202-8815, Monday to Friday between 9am and 6pm EST or customerservice.na@mclaren.com.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for McLaren Recalls

 

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IMPORTANT SAFETY RECALL

NHTSA Recall No. 20V-231

Wednesday, June 17, 2020

This important safety recall notice applies to your vehicle with the following Vehicle Identification Number (“VIN”):

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

McLaren Automotive Incorporated (“McLaren”) has decided that a defect that relates to motor vehicle safety exists in 2016-2020 McLaren 720S, 2019 McLaren Senna, 2020 McLaren GT, and 2017-2019 McLaren 570GT vehicles. According to our records, you are the owner of one of those vehicles.

 

WHAT IS THE ISSUE?

McLaren has determined the noise vibration and harshness foam pad (NVH foam pad) situated underneath the fuel tank can potentially retain corrosive moisture from the environment, which can, over time, corrode the surface of the fuel tank where the NVH foam is in contact with the tank. This corrosion could possibly lead to the release of a small amount of fuel vapour and/or liquid. Fuel could potentially leak underneath the vehicle, which could increase the risk of a fire. The smell of fuel coming from the area around the fuel tank location would act as a warning to the vehicle operator that fuel may be escaping from the tank.

 

WHAT McLAREN WILL DO

To remedy this problem, your McLaren retailer will remove the NVH foam pad from the vehicle (such removal will not have any effect upon the safety of the vehicle). A visual inspection will be completed by a McLaren technician to determine whether there has been corrosion on the surface of the fuel tank. If the fuel tank is found to have corrosion that could lead to a potential fuel leak, it will be replaced.

This remedy will be performed at no cost to you.

 

WHAT YOU SHOULD DO

At your earliest convenience, please call your McLaren retailer to schedule an appointment to have the remedy performed. We estimate that the procedure to remove the NVH foam pad and the initial inspection of the fuel tank will take less than one (1) hour to complete.

McLaren anticipates there will be very few instances requiring fuel tank replacement. If the fuel tank does need to be replaced, that procedure will take approximately four (4) hours to complete. If the retailer is unable to complete the remedy on the day of your appointment your McLaren retailer will, if needed, offer you alternative transport options until the remedy work has been completed.

If you smell fuel or identify a fuel leak, please call your McLaren retailer immediately and do not drive the vehicle until the problem has been remedied.

 

OTHER IMPORTANT INFORMATION

If you no longer own the vehicle identified above, please contact McLaren’s Client Services department at (855) 202-8815 or customerservice.NA@mclaren.com. If possible, please provide us with the name and address of the current owner so we may contact him or her regarding this recall.

If you have any questions or require further assistance, please contact McLaren’s Client Services department at (855) 202-8815 or customerservice.NA@mclaren.com.

If you believe that McLaren has failed or is unable to remedy the defect without charge within a reasonable time, please contact us at the number shown above. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the tollfree Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

If you have leased any of the above-referenced vehicles to another person, Federal regulations require you to send a copy of this notice to the lessee by first-class mail within ten days of your receipt of this notice. Thank you for your prompt attention to this matter. We sincerely regret any inconvenience that this condition may cause you. Your safety is our highest priority.

Sincerely,

Tony Joseph
President, McLaren Automotive – North America

McLaren North America
1405 South Beltline Rd, Suite 100
Coppell, Texas 75019
USA
cars.mclaren.com

 

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IMPORTANT SAFETY RECALL

NHTSA Recall No. 20V-231

Wednesday, June 17, 2020

This important safety recall notice applies to your vehicle with the following Vehicle Identification Number (“VIN”):

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

McLaren Automotive Incorporated (“McLaren”) has decided that a defect that relates to motor vehicle safety exists in 2016-2020 McLaren 720S, 2019 McLaren Senna, 2020 McLaren GT, and 2017-2019 McLaren 570GT vehicles. According to our records, you are the owner of one of those vehicles.

 

WHAT IS THE ISSUE?

McLaren has determined the noise vibration and harshness foam pad (NVH foam pad) situated underneath the fuel tank can potentially retain corrosive moisture from the environment, which can, over time, corrode the surface of the fuel tank where the NVH foam is in contact with the tank. This corrosion could possibly lead to the release of a small amount of fuel vapour and/or liquid. Fuel could potentially leak underneath the vehicle, which could increase the risk of a fire. The smell of fuel coming from the area around the fuel tank location would act as a warning to the vehicle operator that fuel may be escaping from the tank.

 

WHAT McLAREN WILL DO

To remedy this problem, your McLaren retailer will remove the NVH foam pad from the vehicle (such removal will not have any effect upon the safety of the vehicle). A visual inspection will be completed by a McLaren technician to determine whether there has been corrosion on the surface of the fuel tank. If the fuel tank is found to have corrosion that could lead to a potential fuel leak, it will be replaced.

This remedy will be performed at no cost to you.

 

WHAT YOU SHOULD DO

At your earliest convenience, please call your McLaren retailer to schedule an appointment to have the remedy performed. We estimate that the procedure to remove the NVH foam pad and the initial inspection
of the fuel tank will take less than one (1) hour to complete.

McLaren anticipates there will be very few instances requiring fuel tank replacement. If the fuel tank does need to be replaced, that procedure will take approximately four (4) hours to complete. If the retailer is unable to complete the remedy on the day of your appointment your McLaren retailer will, if needed, offer you alternative transport options until the remedy work has been completed.

If you smell fuel or identify a fuel leak, please call your McLaren retailer immediately and do not drive the vehicle until the problem has been remedied.

 

OTHER IMPORTANT INFORMATION

If you no longer own the vehicle identified above, please contact McLaren’s Client Services department at (855) 202-8815 or customerservice.NA@mclaren.com. If possible, please provide us with the name and address of the current owner so we may contact him or her regarding this recall.

If you have incurred costs in having work carried out on your vehicle that would have otherwise been carried out under this recall, you may be entitled to reimbursement. Please call (855) 202-8815 for more information.

If you have any questions or require further assistance, please contact McLaren’s Client Services department at (855) 202-8815 or customerservice.NA@mclaren.com.

If you believe that McLaren has failed or is unable to remedy the defect without charge within a reasonable time, please contact us at the number shown above. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the toll- free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

If you have leased any of the above-referenced vehicles to another person, Federal regulations require you to send a copy of this notice to the lessee by first-class mail within ten days of your receipt of this notice.

Thank you for your prompt attention to this matter. We sincerely regret any inconvenience that this condition may cause you. Your safety is our highest priority.

Sincerely,

Tony Joseph
President, McLaren Automotive – North America

McLaren North America
1405 South Beltline Rd, Suite 100
Coppell, Texas 75019
USA
cars.mclaren.com

 

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SAFETY RECALL NOTICE

Urgent – Please Review

McLaren Voluntary Safety Recall

Removal of Engine Floor Panel NVH Foam Padding (and Potential Fuel Tank Replacement)

 

Bulletin type:	Safety Recall Campaign
Reference number:	AFT.027.2020
Affected vehicles:	McLaren 570GT, McLaren GT, McLaren 7205 (Coupe and Spider), McLaren Senna
Attention:	All Retailer Staff
Situation:	Voluntary Safety Recall – Potential for corrosion of the fuel tank
Procedure:	Action affected vehicles on next Retailer visit. Please refer to the information outlined in this document to remove the NVH foam padding on the engine floor panel and inspect the fuel tank for possible corrosion
Date:	2nd July 2020

 

Urgent Safety Recall Campaign – Removal of Engine Floor Panel NVH Foam Padding

• Beginning on Monday, 22nd June 2020, Retailers should contact customers and make service appointments as soon as reasonably practical
• Repairs are to be performed by any McLaren Authorised Retailer, regardless of where the vehicle was purchased

For more details, please read the bulletin below.

 

This bulletin will cover:

1. Customer Notification Process

2. Immediate Action Required

3. Overview

4. Procedure for Rework of Affected Vehicles

5. Affected Vehicles

 

1. Customer Notification Process

McLaren will commence the mailings of letters (example attached) to affected owners from Wednesday 17th June. Customer data has been extracted from McLaren’s central CRM database, and in line with National Highway Traffic Safety Administration (NHTSA) and Transport Canada as the case may be, guidance for voluntary safety recalls, letters must be issued in the first instance and follow on communications can then be sent via email or other contact methods.

Email campaign templates will be made available to enable retailers to follow up using approved marketing assets. These will be made available via the McLaren Marketing Suite (MMS):

https://www.mclarenmarketingsuite.com

 

2. Immediate Action Required

Beginning on Monday, 22^nd June 2020, Retailers should contact customers and make service appointments as soon as reasonably practical. Repairs are to be performed by any McLaren Authorised Retailer regardless of where the vehicle was purchased. Retailers must not refuse to repair a vehicle because it was not purchased from their location.

 

3. Overview

McLaren have launched a voluntary safety recall on the affected vehicles listed in section 4 of this bulletin.

 

This voluntary recall relates to the fact that the Noise, Vibration and Harshness (NVH) foam padding positioned on the underside of the fuel tank can, in some instances, trap corrosive moisture, which can over time cause corrosion of the fuel tank. If not addressed, the corrosion may cause fuel vapour or liquid fuel to leak from the fuel tank, which could increase the risk of a fire.

 

Customers may continue to use their vehicle until it is brought in to have the procedure completed. However, if a customer reports a strong abnormal fuel smell or identifies a fuel leak, the Retailer shall:

 

1. Advise the customer to immediately cease using the vehicle.
2. Immediately inform your Regional Aftersales Manager and provide all such information as they may request.
3. Make arrangements for the vehicle to be transported to the Retailer and, if required provide a loan vehicle to the If a loan vehicle is not available within the Retailer, contact the Client Services team for further support.

 

4. Procedure for Rework of Affected Vehicles

 

4.1 Procedure

1. Remove the engine floor panel
2. Inspect the fuel tank for signs of corrosion and/ or leakage
   1. If no signs of corrosion and/ or leakage are found, continue to step 3
   2. If signs of corrosion and/ or leakage are found, please submit a Technical Request- Refer to section 4.2 below

3. Remove all the NVH foam padding on the engine floor panel
4. Clean off the residual adhesive which is left on the engine floor panel
5. Re-install the engine floor panel

 

Refer to the following Service Information System (SIS) documents, to remove and install the engine floor panel on each vehicle:

Model	SIS document number	SIS document name
McLaren 570GT	CA-RM-01A004-02-001	Remove/Install Floor Panel – Engine
McLaren GT	FA-RM-01A004-02-001	Remove/Install Floor Panel – Engine
McLaren 720S (Coupe and Spider)	DA-RM-01A004-02-001	Remove/Install Floor Panel – Engine
McLaren Senna	EA-RM-01A004-02-001	Remove/Install Floor Panel – Engine

 

4.2  Submitting a Technical Request (TR)

If signs of corrosion and/ or leakage are found, raise a TR and attach pictures of the fuel tank to show the overall condition (from angles similar to the below example pictures) and also additional pictures focusing on any signs of localised corrosion and/ or pitting.

 

If signs of localised corrosion and/ or pitting is evident, carry out the following steps where possible and provide the recorded values when submitting the TR:

Carefully remove any oxidised material and note the amount of excess removed Measure the diameter of the concerned area(s) using a suitable tool i.e. vernier gauge Measure the depth of the concerned area(s) using a suitable tool i.e. depth gauge

 

The Technical Support team will then review the data provided and will authorise a replacement of the fuel tank where appropriate.

 

CARE POINT: In instances where either: (i) you are unable to complete the remedy on the day of the customer’s appointment; or (ii) a replacement fuel tank is or may be required and not available, a loan vehicle is to be offered to the customer. If a loan vehicle is not available within the Retailer, contact the Client Services team for further support.

 

4.3 Warranty Information

Submit a claim to the McLaren Warranty department following completion of the work, using the following details.

Model	Description	Repair time
All	Removal of Engine Floor Panel NVH Foam Padding (engine floor panel already removed as part of another repair)	0.3
McLaren 570GT	Additional labour time if engine floor panel removal is required (not part of another repair)	0.4*
McLaren GT McLaren 720S (Coupe and Spider) McLaren Senna	Additional labour time if engine floor panel removal is required (not part of another repair)	0.35*

 

*In cases where the Recall is completed as a stand-alone repair (engine floor panel removal is not already included

e.g. POI, Service, other repair with engine floor panel removed), please add an additional labour line in the claim for the time quoted for the respective model

 

The removed part(s) can be discarded and are not required to be stored according to the standard McLaren Warranty policy for this action.

 

Repair time for the replacement of the fuel tank is documented in the Service Information System (SIS) and is available to support a claim as required.

 

CARE POINT: The work instruction and related labour time may be different from work instructions in the Service Information System (SIS). When you do this work you must refer only to the advice in this bulletin.

 

5. Affected Vehicles

The following tables provides an overview of the affected vehicles.

Your Regional Aftersales Manager will contact you with the VIN list of affected vehicles.

Model	Affected Vehicles
McLaren 570GT	All
McLaren GT	All vehicles manufactured prior to 2l51 March 2020 are required to be actioned
McLaren 720S (Coupe and Spider)	All Model Year 2018 and 2019 For Model Year 2020, only McLaren 720S vehicles manufactured prior to 5th March 2020 are required to be actioned
McLaren Senna	All

 

If you have any questions, please speak to your Regional Aftersales Manager.

 

IT IS A VIOLATION OFFEDERAL LAWTO SELL OR DELIVER A NEW VEHICLE COVERED BY THIS NOTIFICATION UNTIL THE DEFECT IS REMEDIED.

 

Best regards,

 

David Bodily
Head of Service Operations

Craig Danns
Technical Case Manager

 

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10 Affected Products

Vehicles

MAKE	MODEL	YEAR
MCLAREN	570 GT	2017-2019
MCLAREN	720S	2016-2020
MCLAREN	GT	2020
MCLAREN	SENNA	2019

 

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12 Associated Documents

Recall 573 Report – Amendment 2

RCLRPT-20V231-6011.PDF 219.189KB

 

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Recall 573 Report – Amendment 1

RCLRPT-20V231-9374.PDF 219.094KB

 

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Recall Acknowledgement

RCAK-20V231-1010.pdf 373.505KB

 

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Defect Notice 573 Report

RCLRPT-20V231-7261.PDF 218.419KB

 

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ISSUED Owner Notification Letter(Part 577)- with reimbursement contact info

RIONL-20V231-9059.pdf 445.983KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V231-7841.pdf 445.802KB

 

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Manufacturer Notices(to Dealers,etc)- Dealer Bulletin

RCMN-20V231-6807.pdf 932.706KB

 

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Safety Bulletin

RCSB-20V231-9346.pdf 973.768KB

 

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Recall 573 Report – Amendment 3

RCLRPT-20V231-9855.PDF 219.264KB

 

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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL NOTICE

RCMN-20V231-4788.pdf 689.312KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V231-3729.PDF 211.245KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V231-6988.PDF 211.144KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V231&docType=RCL

 

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