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April 2, 2020 NHTSA CAMPAIGN NUMBER: 20V190000
Front Door May Open or Detach While Driving
A detached door can increase the risk of injury to the coach occupants or the detached door could be a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 20V190
Manufacturer Daimler Coaches North America
Components STRUCTURE
Potential Number of Units Affected 63
Summary
Daimler Coaches North America (Daimler Coaches) is recalling certain 2017-2020 Setra S417TC coaches. The front entrance door support frame may not be the correct size, and, as a result, the door may open and may detach from the vehicle while the coach is moving.
Remedy
Daimler Coaches will notify owners, and dealers will replace the front entrance door support frame and holders at the base of the support frame, free of charge. The recall is expected to begin May 29, 2020. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coach’s number for this recall is 72.00M20089A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Technical information
TI No.: 72.00U20089A | Distribution list: D | Distribution date: 20.05.2020 Valid until: 31.12.2040 |
The point of contact is the EvoBus after-sales service in each country
Model: | TC 400 USA |
MODEL SERIES: | 629557 |
TITLE: | TC 400 USA – Replacing the support arm at door I |
COMPLAINT
In strong gusts of wind, door I lifts up while the bus is in motion.
CAUSE
Inadequate dimensional accuracy of the welded support arm variant.
REMEDY
Exchange the support arm and angle mounting at door I for optimised variants.
MEASURE TYPE
The scope of the work is carried out as part of a safety recall (RC).
DEFECT PART HANDLING
The GALA (warranty parts processing) stipulations are binding. Workshops without GALA should scrap the defect parts immediately after the repair.
REPLACEMENT PARTS REQUIRED
Quantity | Designation | Number | Comment |
1 | Support arm | A 629 760 17 73 05 | |
2 | Coupling screw | A 010 990 91 04 05 | |
3 | Hexagon nut | N 910112 010001 | |
4 | Washer | N 000000 008842 | |
1 | Angle mounting | A 629 723 02 12 05 | |
2 | Screw M8x30 | N 000000 001388 | |
2 | Blind rivet nut | A 001 990 41 59 05 | Only if required |
OPERATION TEXTS
Operation no. | Operation text | Working time/h | Comment |
02-1782 | Replace support arm of passenger door with new one | 2.9 | Includes adjustment work |
The times apply for work at an hourly rate.
DEFECT NUMBER
Defect no.: | Designation |
7290074 |
CODEWORD
7200U20089
INTRODUCTION OF MODIFICATIONS INTO SERIES PRODUCTION
Batch problem
WARRANTY AND GOODWILL SETTLEMENTS
Field measure type RC: 100 % of costs will be accepted.
BUS/MCC | BUS/MCC-O |
pp. | pp. |
Johannes Lehmann | Markus Fischer |
Attachments
Procedure
Warning
Risk of injury. During work on doors, there is a risk of pinch point injuries or entrapment of individual limbs, e.g. hands, arms or legs. The following points must be observed during work on the doors, flaps, covers and roof hatches.
Details…
Warning
Risk of entrapment and crushing. Danger to hands, arms and legs during all work on doors, flaps, covers and roof hatches.
Details…
Warning
Risk of entrapment and crushing. Reaching in between mechanically operated parts may result in serious injuries due to the severing or crushing of body parts.
Details…
Warning
Risk of entrapment and crushing. Danger to fingers and hands when the power supply is connected.
Details…
Warning
Risk of injury. Danger due to the dropping of unwieldy or heavy components. The unforeseen dropping of components can result in serious injuries to the body and limbs.
Details…
Warning
Risk of accident. Danger when lifting and transporting heavy components. The use of defective or unsuitable lifting equipment and hoists for the lifting and transporting of heavy components could result in serious or fatal injuries to all persons involved if the component were to drop or slip.
Details…
Warning
Risk of injury. Danger from the spontaneous opening or dropping of flaps, doors, covers and panels. There is a risk of flaps, doors, covers or panels that have been closed or fitted incorrectly opening or coming loose spontaneously, especially while the vehicle is in motion, and thereby causing injury.
Details…
Preparatory tasks
- Ignition starter switch to position 0 (ignition OFF).
- Turn the emergency valve as far as the stop in the direction of the arrow.
Procedure
Loosening the lower linkage
- Remove ball joint (2) of linkage (1).
Removing the door leaf
- Remove nut (2) and washer (3).
- Remove cover (2).
- Remove, release and disconnect the electrical connection of the pressure shaft switch.
- Support the door leaf using an assembly lifter.
- Unscrew screws (4).
- Remove the door leaf upwards.
Note
Set the door leaf down on a suitable underlay and protect it from damage.
- On the door leaf, check that the blind rivet nuts for securing the angle mounting and firmly seated.
Note
If necessary, the blind rivet nuts must be replaced with new ones to a professional standard.
Removing the support arm
- Remove cover (2) from the upper mounting console.
- Remove cover (3) from the door drive.
- Loosen lock nut (8) from bearing pin (7).
- Fully unscrew bearing pin (7).
- Colour-mark the position of door drive (8) on lower mounting console (9) as illustrated.
- Unscrew screws (10) and remove door drive (8) together with support arm (11).
Replacing and fitting the support arm
Tightening torque
Door rotating pillar to door drive |
|
M8 × 33 | 28 Nm |
- Unscrew coupling screws (4).
- Remove support arm (6) from door drive (3).
- Position new support arm (6) on door drive (3).
- Hold support arm (6) in position using new coupling screws (4).
- Remove the coil spring and guide sleeve from the removed support arm and fit them to the new support arm.
- Align door drive (8) and support arm (11) with applied markings (9) and secure using screws (10).
Tightening torque | |
Door drive to bodywork | 46 Nm |
- Insert bearing pin (7) and screw down until groove (9) of the bearing is flush with the top edge of rotating pillar tube (6).
- Secure the position of bearing pin (7) by tightening lock nut (8).
Tightening torque
Lock nut for upper door mounting bearing pin |
|
Hexagon nut
M20 × 1.5 ‒ -04- DIN 439 |
54.0 Nm |
Fitting the door leaf
- On support tube (1), fit a hexagon nut (2) and washer (3).
- Position the door leaf with upper angle bracket (6) on support tube (1) and screw it on with washer (4) and hexagon nut (5).
Tightening torque
Tubular bracket |
|
M10 ‒ 8,8 | 46 Nm |
- At the bottom end of support tube (1), fit new angle mounting (7) with washers (8) and hexagon nut (9).
- Secure angle mounting (7) to the door leaf using new screws (10).
Tightening torque | |
Angle mounting to door leaf | 23 Nm |
Note
If it is not possible to secure to the specified torque because the blind rivet nuts are loose, the blind rivet nuts must be replaced with new ones to a professional standard.
Note
The new angle mounting must not be overpainted.
- Secure angle mounting (7) to support tube (1) using nut (9).
Tightening torque
Tubular bracket |
|
M10 ‒ 8,8 | 46 Nm |
- Connect the electrical connection for the pressure shaft switches and fit it into the door leaf.
Fitting the lower linkage
- Secure guide arm (1) to bracket (2).
Tightening torque
Lower guide arm to vehicle underside |
|
Hexagon nut | 35 Nm |
Inspection and adjustment work
Note
Due to the wide variety of door systems, it is not possible to provide an exact guide for a particular vehicle.
Example instructions can be found in BusDoc 35.51 TC 500. The variant on a particular vehicle may differ from the illustrations shown here.
- Adjust the door leaf.
- Adjust the rotating pillar drive.
- Adjust door speed.
- Adjust end position damping.
- Adjust the striker pins.
Finishing tasks
- Fit all covers.
- Updating vehicle documentation in the “VeDoc” system and updating bus-specific electrical data
4 Affected Products
Vehicle
MAKE | MODEL | YEAR |
SETRA | S417 TC | 2017-2020 |
5 Associated Documents
Remedy Instructions and TSB
RCRIT-20V190-6027.pdf 926.15KB
Recall Acknowledgement
RCAK-20V190-5453.pdf 245.461KB
Defect Notice 573 Report
RCLRPT-20V190-6807.PDF 214.205KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V190-5519.PDF 211.335KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V190-2911.PDF 211.248KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V190&docType=RCL
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