RC000185 - Shifter Cable May Disconnect from Transmission - 2020-2021 Thor Motor Coach Tellaro & Sequence Motorhomes

March 17, 2020 NHTSA CAMPAIGN NUMBER: 20V148000

Shifter Cable May Disconnect from Transmission

The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V148

Manufacturer Thor Motor Coach

Components POWER TRAIN

Potential Number of Units Affected 227

 

Summary

Thor Motor Coach (TMC) is recalling certain 2020-2021 Tellaro 20AT and 20LT, and 2020 Sequence 20A, 20K, and 20L motorhomes. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

 

Remedy

Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 15, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000185.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 20V-148 Safety Advisory: RC000185 May 2020

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle:  «VIN»

«Owner_name»
«Street»
«City», «State»  «Zip»

 

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Fiat Chrysler Automobiles (FCA US LLC) that a defect which relates to motor vehicle safety exists in certain Ram 3500 Promaster chassis that were used to manufacture your TMC motorhome. FCA US LLC was issued recall 20V-036 by the National Highway and Safety Administration (NHTSA) to remedy this defect. DTNA’s recall number is W00. To assist FCA US LLC and NHTSA in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall	It has been decided that certain on TMC motorhomes subject to this recall campaign, the transmission shifter cable could separate, disconnecting the transmission shifter from the transmission, which could result in the inability of the driver to shift the transmission potentially resulting in the gear shift lever position not matching the transmission gear. If the transmission shifter becomes disconnected from the transmission, the vehicle may not perform the shifts intended by the drive (including a shift to PARK), although the actual transmission gear position will be displayed on the instrument cluster. In addition, the “Vehicle Not in PARK” and the “Door Ajar” messages will display on the instrument cluster and audible chimes will sound if the driver’s door is opened while the transmission is not in PARK. If these warnings are not heeded, unintended vehicle movement may occur which can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.
What we will do	TMC has provided your address and owner information to FCA US LLC to assist them in contacting you and providing you with all of the details available to remedy your vehicle. FCA US LLC will be handling the repair of your vehicle at an authorized dealer.  This will be done for you, the owner free of charge. Parts are scheduled to be available starting May 19, 2020.
What we need you to do	You will be receiving a recall notice from FCA US LLC regarding this recall and what you need to do to have your vehicle repaired.  If you have questions about this Recall, please contact FCA US LLC at 1-800853-1403. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867.

If after contacting FCA US LLC or TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

 

Sincerely,
Thor Motor Coach

 

Hanah Klodzinski
Recall Compliance Coordinator
cc:  National Highway Traffic Safety Administration (NHTSA)

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IMPORTANT SAFETY RECALL
TMC# RC000185
Re: VIN

 

«Dealer_name»
«Street»
«City», «State»  «Zip»

 

Dear Dealer:

This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.  

Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by

Fiat Chrysler Automobiles (FCA US LLC) that a defect which relates to motor vehicle safety exists in certain Ram 3500 Promaster chassis that were used to manufacture your TMC motorhome. FCA US LLC was issued recall 20V-036 by the National Highway and Safety Administration (NHTSA) to remedy this defect. DTNA’s recall number is W00. To assist FCA US LLC and NHTSA in identifying the final vehicles manufactured, TMC is also conducting a safety recall. 

It has been decided that certain on TMC motorhomes subject to this recall campaign, the transmission shifter cable could separate, disconnecting the transmission shifter from the transmission, which could result in the inability of the driver to shift the transmission potentially resulting in the gear shift lever position not matching the transmission gear. If the transmission shifter becomes disconnected from the transmission, the vehicle may not perform the shifts intended by the drive (including a shift to PARK), although the actual transmission gear position will be displayed on the instrument cluster. In addition, the “Vehicle Not in PARK” and the “Door Ajar” messages will display on the instrument cluster and audible chimes will sound if the driver’s door is opened while the transmission is not in PARK. If these warnings are not heeded, unintended vehicle movement may occur which can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.

Owners should be directed to take their motorhome to an authorized FCA US LLC dealer to have the repair completed. Recall parts are scheduled for availability via FCA US LLC starting May 19, 2020. Recall notifications will be sent by FCA US LLC via mail by May 26, 2020.

If the reference unit on this letter has been retail sold, you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed.  Please immediately register any retail sold units on this list.  As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale.  Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.    

Owners are instructed to contact FCA US LLC at 1-800-853-1403 to have their vehicles serviced. If you have questions concerning this recall, you can also contact FCA US LLC at that same number. If you still have questions, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at 877-500-1020.

We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.

 

Sincerely,

Hanah Klodzinski Recall Compliance Coordinator

Re: NHTSA Recall No. 20V-148
TC Recall No. 2020-113

 

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This notice applies to your vehicle,

 [Model Year and Model]  VIN XXXXXXXXXXXXXXXXX W00/NHTSA 20V-036

 

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

 

1. RECOMMENDED OPTION Call your authorized BusinessLink dealer. 

2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 

3. Visit mopar.com, scan the QR code below, or download the Mopar Owner’s Companion App.

 

QR Code

 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner’s Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

 

DEALERSHIP INSTRUCTIONS

Please reference Safety Recall W00.

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IMPORTANT SAFETY RECALL

Shifter Cable

Dear [Name],

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [20142019 RAM ProMaster] vehicles.

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

 

WHY DOES MY VEHICLE NEED REPAIRS?

The transmission shifter cable on your vehicle ^[1] could separate, disconnecting the transmission shifter from the transmission, which could result in the inability of the driver to shift the transmission potentially resulting in the gear shift lever position not matching the transmission gear.

If the transmission shifter becomes disconnected from the transmission, the vehicle may not perform the shifts intended by the driver (including a shift to PARK), although the actual transmission gear position will be displayed on the instrument cluster. In addition, the "Vehicle Not in PARK" and the "Door Ajar" messages will display on the instrument cluster and audible chimes will sound if the driver's door is opened while the transmission is not in PARK. If these warnings are not heeded, unintended vehicle movement may occur which can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.

There will not be any prior warning of the transmission shifter cable disconnection from the transmission. However, after the cable detachment and prior to a driver attempting to exit a vehicle, the driver may notice significantly reduced effort required to move the shift lever, the gear position indicators in the vehicle will all show the actual gear of the transmission regardless of the shift lever position, and the door ajar warning will also function which alerts the driver via instrument cluster messages and audible chime if the driver's door is opened while the transmission is not in PARK.

 

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?

FCA US will repair your vehicle ^[2] free of charge (parts and labor).  To do this, your BusinessLink dealer will replace the shift cable. The estimated repair time is one hour. In addition, your BusinessLink dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your BusinessLink dealership.

 

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR BUSINESSLINK DEALER TODAY

 

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. ^[3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.  If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

We apologize for any inconvenience, but are sincerely concerned about your safety.  Thank you for your attention to this important matter.

 

Customer Assistance/Field Operations

FCA US LLC

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Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.

[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC  20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.

[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.

 

Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

 

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3 Affected Products

Vehicles

MAKE	MODEL	YEAR
THOR MOTOR COACH	TELLARO	2020-2021
THOR	SEQUENCE	2020

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7 Associated Documents

Miscellaneous Document - FCA W00 Owner Letter

RMISC-20V148-0136.pdf 520.008KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V148-3887.pdf 307.674KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V148-4207.pdf 306.087KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V148-1704.pdf 201.372KB

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Defect Notice 573 Report

RCLRPT-20V148-2061.PDF 215.93KB

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Recall Acknowledgement

RCAK-20V148-5897.pdf 244.265KB

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Recall 573 Report-AMENDMENT 1

RCLRPT-20V148-5383.PDF 216.077KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V148&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above

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Last update on 2021-01-24 / Affiliate links / Images from Amazon Product Advertising API