Missing Egress Window – 2020 Keystone Bullet Trailers

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February 27, 2020 NHTSA CAMPAIGN NUMBER: 20V118000

Missing Egress Window

In the event of an emergency, the missing egress window can lengthen the time that passengers need to exit the vehicle, increasing the risk of injury.

 

NHTSA Campaign Number: 20V118

Manufacturer Keystone RV Company

Components STRUCTURE

Potential Number of Units Affected 27

 

Summary

Keystone RV Company (Keystone) is recalling certain 2020 Bullet 34RI trailers equipped with overhead cabinets across the rear wall. The trailers may be missing an egress window in the main living area, preventing passenger exit in the event of an emergency.

 

Remedy

Keystone will notify owners, and dealers will replace the existing crank open vent window with an egress window, free of charge. The recall began March 12, 2020. Owners may contact Keystone customer service at 1-866-425-4369.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


3/10/20

Keystone RV Company

SAFETY ADVISORY # 20-373

Bullet 34RI Egress Window

Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury.

Models Included: 2020 Bullet Travel Trailers: Model 34RI
Serial Number Range: LD433231 – LD434352
Parts Required: 1 – KRV # 656875 – Window – 60″ x 29″ – SV/SE – Grey 20 – Temp – Black Frame – #2000 (This part may be ordered in bulk without a VIN)

16 feet – KRV# 299894 – Seal – .500″ x .312″ – EPDM – Ribbed – w/Tape H3 – Black (This part may be ordered in bulk without a VIN)

Tools Required: – Screw gun – Square screw bit

 

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

The remedy is to remove the existing rear crank out window and replace it with KRV # 656875 – Window – 60″ x 29″ – SV/SE – Grey 20 – Temp – Black Frame – #2000.

 

REPAIR INSTRUCTIONS

 

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

 

Step 2

Locate the crank out window on the rear of the unit.

 

Step 3

Replace the rear crank out window with KRV # 656875 – Window – 60″ x 29″ – SV/SE – Grey 20 – Temp – Black Frame – #2000, using industry standards.

 

Step 4

Proceed to warranty reimbursement.                                                   

 

WARRANTY REIMBURSEMENTREPAIR

Submit the claim on Key Express using Flat Rate Code # 7137342B

In the Complaint section note: Safety Advisory # 20-373

In the Cause section note: No egress window installed in rear living area

In the Correction section note: Replaced existing crank out window with egress window.

The amount of time authorized for this repair is 1.5 hours.

 

PARTS DISPOSITION

No return parts.

Please call Keystone RV Customer Service at (866) 273-1456 if you have any questions.

 


RECREATIONAL VEHICLE
SAFETY RECALL NOTICESafety Recall: 20V-118
Safety Advisory: 20-373
March 12, 2020

 

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State»  «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Keystone Bullet Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury.
What we will do Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the existing crank open vent window with an egress window. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do Please be aware there is no secondary emergency exit window in the living area until corrective measures are implemented. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

Sincerely,

KEYSTONE RV COMPANY

Rick Deisler
Vice President Service Operations
cc:  National Highway Traffic Safety Administration (NHTSA)

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 


RECREATIONAL VEHICLE
SAFETY RECALL NOTICE Safety Recall: 20V-118
Transport Canada: 2020-087
Safety Advisory: 20-373
March 12, 2020

 

Recall Population
2020 Bullet Travel Trailers:
Model 34RI

 

Serial Number Range:
LD433231 – LD434352

 

Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury.
What we will do Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the existing crank open vent window with an egress window. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do Please be aware there is no secondary emergency exit window in the living area until corrective measures are implemented. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle

Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.)

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 


RECREATIONAL VEHICLE
SAFETY RECALL NOTICE Safety Recall: US: 20V-118
CAN: 2020-087
Safety Advisory: 20-373
March 12, 2020

 

SAFETY ADVISORY 20-373

«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State»  «Zip»
«Country»

 

Dear «Dealer_name»,

Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Keystone Bullet Travel Trailers. As a result, Keystone RV is conducting a safety recall.

Reason for this recall It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury. The remedy is to replace the existing crank open vent window with an egress window.  The vehicles included in the recall are:

2020 Bullet Travel Trailers: Model 34RI Serial Number Range: LD433231 – LD434352

 

Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:

«VIN1»                                         «VIN2»

—  Serial numbers with ‘*’ have been retail sold  —

Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #20-373, which details how to remedy the situation and the proper reimbursement procedures.

We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us.

Sincerely,

KEYSTONE RV COMPANY

Rick Deisler
Vice President Service Operations

cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
KEYSTONE BULLET 2020

 


14 Associated Documents

Recall Acknowledgement

RCAK-20V118-8209.pdf 244.149KB

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Defect Notice 573 Report

RCLRPT-20V118-9958.PDF 214.213KB

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Recall 573 Report – AMENDMENT 1

RCLRPT-20V118-6309.PDF 214.794KB

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Recall Quarterly Report #2, 2020-2

RCLQRT-20V118-8653.PDF 211.217KB

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Recall Quarterly Report #1, 2020-1

RCLQRT-20V118-3417.PDF 211.116KB

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Miscellaneous Document – tweet screenshot

RMISC-20V118-2714.pdf 15.916KB

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Remedy Instructions and TSB

RCRIT-20V118-5092.pdf 113.488KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V118-3242.pdf 94.584KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V118-7275.pdf 664.749KB

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Manufacturer Notices(to Dealers,etc)- dealer email sent 3-14-2020

RCMN-20V118-7111.pdf 131.916KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V118-2867.pdf 94.141KB

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Miscellaneous Document – Bullet Egress Window – Web

RMISC-20V118-3381.pdf 56.418KB

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Recall Quarterly Report #4, 2020-4

RCLQRT-20V118-6370.PDF 211.413KB

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Recall Quarterly Report #3, 2020-3

RCLQRT-20V118-3293.PDF 211.3KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V118&docType=RCL

 


 

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