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February 27, 2020 NHTSA CAMPAIGN NUMBER: 20V118000
In the event of an emergency, the missing egress window can lengthen the time that passengers need to exit the vehicle, increasing the risk of injury.
NHTSA Campaign Number: 20V118
Manufacturer Keystone RV Company
Components STRUCTURE
Potential Number of Units Affected 27
Summary
Keystone RV Company (Keystone) is recalling certain 2020 Bullet 34RI trailers equipped with overhead cabinets across the rear wall. The trailers may be missing an egress window in the main living area, preventing passenger exit in the event of an emergency.
Remedy
Keystone will notify owners, and dealers will replace the existing crank open vent window with an egress window, free of charge. The recall began March 12, 2020. Owners may contact Keystone customer service at 1-866-425-4369.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
3/10/20
SAFETY ADVISORY # 20-373
Bullet 34RI Egress Window
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury.
| Models Included: | 2020 Bullet Travel Trailers: Model 34RI |
| Serial Number Range: | LD433231 – LD434352 |
| Parts Required: | 1 – KRV # 656875 – Window – 60″ x 29″ – SV/SE – Grey 20 – Temp – Black Frame – #2000 (This part may be ordered in bulk without a VIN)
16 feet – KRV# 299894 – Seal – .500″ x .312″ – EPDM – Ribbed – w/Tape H3 – Black (This part may be ordered in bulk without a VIN) |
| Tools Required: | – Screw gun – Square screw bit |
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to remove the existing rear crank out window and replace it with KRV # 656875 – Window – 60″ x 29″ – SV/SE – Grey 20 – Temp – Black Frame – #2000.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Locate the crank out window on the rear of the unit.
Step 3
Replace the rear crank out window with KRV # 656875 – Window – 60″ x 29″ – SV/SE – Grey 20 – Temp – Black Frame – #2000, using industry standards.
Step 4
Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENTREPAIR
Submit the claim on Key Express using Flat Rate Code # 7137342B
In the Complaint section note: Safety Advisory # 20-373
In the Cause section note: No egress window installed in rear living area
In the Correction section note: Replaced existing crank out window with egress window.
The amount of time authorized for this repair is 1.5 hours.
PARTS DISPOSITION
No return parts.
Please call Keystone RV Customer Service at (866) 273-1456 if you have any questions.
| RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: 20V-118 Safety Advisory: 20-373 March 12, 2020 |
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Keystone Bullet Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the existing crank open vent window with an egress window. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | Please be aware there is no secondary emergency exit window in the living area until corrective measures are implemented. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
| RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 20V-118 Transport Canada: 2020-087 Safety Advisory: 20-373 March 12, 2020 |
Recall Population
2020 Bullet Travel Trailers:
Model 34RI
Serial Number Range:
LD433231 – LD434352
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the existing crank open vent window with an egress window. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | Please be aware there is no secondary emergency exit window in the living area until corrective measures are implemented. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
| RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 20V-118 CAN: 2020-087 Safety Advisory: 20-373 March 12, 2020 |
SAFETY ADVISORY 20-373
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Keystone Bullet Travel Trailers. As a result, Keystone RV is conducting a safety recall.
| Reason for this recall | It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury. The remedy is to replace the existing crank open vent window with an egress window. The vehicles included in the recall are:
2020 Bullet Travel Trailers: Model 34RI Serial Number Range: LD433231 – LD434352 |
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:
«VIN1» «VIN2»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #20-373, which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us.
Sincerely,
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| KEYSTONE | BULLET | 2020 |
14 Associated Documents
Recall Acknowledgement
RCAK-20V118-8209.pdf 244.149KB
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Defect Notice 573 Report
RCLRPT-20V118-9958.PDF 214.213KB
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Recall 573 Report – AMENDMENT 1
RCLRPT-20V118-6309.PDF 214.794KB
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Recall Quarterly Report #2, 2020-2
RCLQRT-20V118-8653.PDF 211.217KB
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Recall Quarterly Report #1, 2020-1
RCLQRT-20V118-3417.PDF 211.116KB
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Miscellaneous Document – tweet screenshot
RMISC-20V118-2714.pdf 15.916KB
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Remedy Instructions and TSB
RCRIT-20V118-5092.pdf 113.488KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V118-3242.pdf 94.584KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V118-7275.pdf 664.749KB
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Manufacturer Notices(to Dealers,etc)- dealer email sent 3-14-2020
RCMN-20V118-7111.pdf 131.916KB
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Manufacturer Notices(to Dealers,etc)
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Miscellaneous Document – Bullet Egress Window – Web
RMISC-20V118-3381.pdf 56.418KB
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Recall Quarterly Report #4, 2020-4
RCLQRT-20V118-6370.PDF 211.413KB
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Recall Quarterly Report #3, 2020-3
RCLQRT-20V118-3293.PDF 211.3KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V118&docType=RCL
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- Vertical half vent with a screen. Sliding/Removable screen
- Includes Black stainless steel mounting screws
- Complete Trim kit for every window ordered
- SAFETY: OUTPRIZE DOT approved RV windows are built with tempered glass, ensuring exceptional durability and robust resistance to cracking, chipping, and shattering. The tinted glass not only safeguards your privacy but also provides protection against sunlight and heat.
- DURABILITY: The horizontal RV window features anodized aluminum framing that prevents corrosion and significantly extends its lifespan. The included black trim ring ensures a tidy and swift installation process while enhancing stability and reducing aerodynamic drag for optimal performance.
- VENTILATION: Our horizontal sliding RV window is thoughtfully equipped with a fine mesh screen that effectively keeps insects at bay while permitting a steady fresh air flow. Additionally, it boasts an ingenious ribbed seal design, which aids in maintaining a comfortable temperature inside your RV—keeping it cool during the summer and warm in the winter. This enhances your comfort and reduces the reliance on heating and cooling systems, leading to significant savings on energy bills.
- DIMENSION: The Rough Opening is 30" Width, 24" Height, it is the actual measurement, and it FITS 1 1/4" to 1 4/5" thick wall(Additional longer or shorter screws may be needed), please measure the opening carefully before buying or installing. The Overall is 31 3/4" Width, 25 3/4" Height. Please get in touch with us if there are any questions about installation.
- WARRANTY: OUTPRIZE RV Window aims for quality and offering 2-Year Guarantee and professional after-sales support. If the mounting hardware components are missing or defective, please contact us for a free replacement. A satisfactory solution will be given for ANY of your problems.
- SAFETY: OUTPRIZE DOT approved RV windows are built with tempered glass, ensuring exceptional durability and robust resistance to cracking, chipping, and shattering. The tinted glass not only safeguards your privacy but also provides protection against sunlight and heat.
- DURABILITY: The vertical RV window features anodized aluminum framing that prevents corrosion and significantly extends its lifespan. The included black trim ring ensures a tidy and swift installation process while enhancing stability and reducing aerodynamic drag for optimal performance.
- VENTILATION: Our sliding RV window is thoughtfully equipped with a fine mesh screen that effectively keeps insects at bay while permitting a steady fresh air flow. Additionally, it boasts an ingenious ribbed seal design, which aids in maintaining a comfortable temperature inside your RV—keeping it cool during the summer and warm in the winter. This enhances your comfort and reduces the reliance on heating and cooling systems, leading to significant savings on energy bills.
- DIMENSION: The Rough Opening is 12" Width, 22" Height, it is the actual measurement, and it FITS 1 1/5" to 1 4/5" thick wall(Additional longer or shorter screws may be needed), please measure the opening carefully before buying or installing. The Overall is 13 3/4" Width, 23 3/4" Height. Please get in touch with us if there are any questions about installation.
- WARRANTY: OUTPRIZE RV Window aims for quality and offering 2-Year Guarantee and professional after-sales support. If the mounting hardware components are missing or defective, please contact us for a free replacement. A satisfactory solution will be given for ANY of your problems.
- This exit window has the overall dimensions of 37 1/2" wide by 23 1/2" high by 2" deep and the rough opening dimensions of 35 5/8" wide by 21 5/8" high. The glass is tempered and tinted so that you have style and stability along with safety.
- There is an optional trim for your window as well. To operate the RV exit window, locate the red exit handle. Pull on the handle to open the seal on the window and push it out to open the window
- Push the handle fully out of the window in order to open the window completely. There is a screen on the window, however, it is removable. With the sleek black color and tinted windows, this exit window matches our other RecPro windows to give you an attractive interior look.
- Made in USA
- Durable Aluminum Alloy Design - Our RV windows feature an integrated aluminum alloy design, ensuring exceptional durability and sturdiness. This high-quality material guarantees that our rv windows will withstand various harsh weather conditions, providing you with a reliable and long-lasting solution.
- Superior Waterproof Performance - With an internal waterproof trough design, our camper windows offer outstanding waterproof performance, ensuring no rainwater seeps into your RV. Whether facing heavy storms or humid environments, our camper windows keep the interior dry and protect your equipment and furnishings.
- Convenient Ventilation and Protection - Our windows are equipped with high-quality screens that allow for excellent airflow while keeping the interior secure. Enjoy fresh air without any worries, making our replacement RV windows an ideal choice for comfortable RV living.
- Easy Installation with Detailed Guides - Each of our rv window products includes detailed installation instructions and cutout templates, and the screw holes are clear and aligned, making the installation process simple and quick. No complex tools or skills are required, allowing you to easily complete the window replacement and installation.
- Stylish and Functional Design - Our camper windows are not only highly functional but also aesthetically pleasing. The metal handles are sturdy and durable, adding a touch of elegance to your RV interior, ensuring a perfect blend with your decor and enhancing overall aesthetics.
- SAFETY: OUTPRIZE DOT approved RV windows are built with tempered glass, ensuring exceptional durability and robust resistance to cracking, chipping, and shattering. The tinted glass not only safeguards your privacy but also provides protection against sunlight and heat.
- DURABILITY: The egress RV window features anodized aluminum framing that prevents corrosion and significantly extends its lifespan. The included black trim ring ensures a tidy and swift installation process while enhancing stability and reducing aerodynamic drag for optimal performance.
- VENTILATION: Our emergency RV window is thoughtfully equipped with a fine mesh screen that effectively keeps insects at bay while permitting a steady fresh air flow. Additionally, it boasts an ingenious ribbed seal design, which aids in maintaining a comfortable temperature inside your RV—keeping it cool during the summer and warm in the winter. This enhances your comfort and reduces the reliance on heating and cooling systems, leading to significant savings on energy bills.
- DIMENSION: The Rough Opening is 30" Width, 22" Height, it is the actual measurement, it FITS 1 1/4" to 1 4/5" thick wall(Additional longer or shorter screws may be needed), please measure the opening carefully before buying or installing. The Overall is 31 3/4" Width, 23 3/4" Height. Please get in touch with us if there are any questions about installation.
- WARRANTY: OUTPRIZE RV Window aims for quality and offering 2-Year Guarantee and professional after-sales support. If the mounting hardware components are missing or defective, please contact us for a free replacement. A satisfactory solution will be given for ANY of your problems.
- Note: The window and trim kit together equal 1 1/2 inch thickness.
- Hardware included with trim ring
- Made in USA
- This 30" x 22" x 1 1/2" RV Exit Window has overall dimensions of 31 1/2" wide by 23 1/2" high by 2" deep and rough opening dimensions of 29 5/8" wide by 21 5/8" high. It also comes with an optional window trim.
- The window works through a red exit pull handle. Simply pull the window to release the seal and push it to open up the window. Push the handle all the way out to open the window fully.
- There is a screen on the window, however, it is removable. With the black color and tinted, tempered glass, the window is both sturdy and aesthetically pleasing.
- Made in USA
- ★DURABILITY: Crafted with high-quality aluminum alloy, these AlloTemlass RV horizontal windows are built to withstand the rigors of the open road. Waterproof and dustproof, they provide the perfect balance of strength and lightweight construction, ensuring your RV stays protected no matter the conditions.
- ★DESIGN: The AlloTemlass tempered dark glass offers enhanced privacy when you need to rest, while the fine mesh screen allows a steady flow of fresh air to keep you comfortable year-round. The accompanying black decorative ring enhances stability and reduces aerodynamic resistance for optimal performance. Our camper window works on 1.5" to 2" wall thickness. You can reverse the interior ring to adapt a 2" thick wall.
- ★INSTALL: With a seamless horizontal slide design and a complete installation kit, this AlloTemlass window offers a cost-effective and hassle-free solution for replacing windows in your RV. Attention: Holes on both sides, which are convenient for drainage and cleaning. When the window is installed on the camper, plug one side drainage hole with the complimentary soft plug. In this way, Rain Water won't be able to get in when it rains.
- ★COMFORTABLE: Upgrade your RV with windows that deliver unbeatable performance and style. Our satisfied customers rave about the difference our windows have made, transforming their campers into comfortable, energy-efficient retreats.
- ★WARRANTY: Say goodbye to leaky, flimsy RV windows that ruin your camping experience. We offering 2 Years Guarantee.If the installation hardware components are missing or defective, please contact us for free replacement.
- ★DURABILITY: Crafted with high-quality aluminum alloy, these AlloTemlass RV vertical windows are built to withstand the rigors of the open road. Waterproof and dustproof, they provide the perfect balance of strength and lightweight construction, ensuring your RV stays protected no matter the conditions.
- ★DESIGN: The AlloTemlass tempered dark glass offers enhanced privacy when you need to rest, while the fine mesh screen allows a steady flow of fresh air to keep you comfortable year-round. The accompanying black decorative ring enhances stability and reduces aerodynamic resistance for optimal performance. Our camper window works on 1.5" to 2" wall thickness. You can reverse the interior ring to adapt a 2" thick wall.
- ★INSTALL: With a seamless vertical slide design and a complete installation kit, this AlloTemlass window offers a cost-effective and hassle-free solution for replacing windows in your RV. Attention: Please put the side of the drainage hole at the bottom.
- ★COMFORTABLE: Upgrade your RV with windows that deliver unbeatable performance and style, transforming campers into comfortable, energy-efficient retreats. Sealed design, which helps to maintain a comfortable temperature in the RV. It can keep it cool in summer and warm in winter. It not only improves comfort, but also reduces reliance on heating and cooling systems, thereby saving bills.
- ★WARRANTY: Say goodbye to leaky, flimsy RV windows that ruin your camping experience. We offering 2 Years Guarantee. If the installation hardware components are missing or defective, please contact us for free replacement.
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