“This site contains affiliate links for which OEMDTC may be compensated” |
December 17, 2019 NHTSA CAMPAIGN NUMBER: 19V900000
Driveshaft Clamp Bolts Improperly Tightened
The driveshaft connection may separate resulting in a loss of drive. Additionally, a section of the driveshaft may detach from the vehicle, becoming a road hazard. Either condition increases the risk of a crash.
NHTSA Campaign Number: 19V900
Manufacturer Prevost Cars, Inc.
Components POWER TRAIN
Potential Number of Units Affected 39
Summary
Prevost Cars, Inc. (Prevost) is recalling certain 2020 Prevost X3-45 VIP, X3-45 Passenger, H3-45 VIP, and H3-45 Passenger coach buses. The driveshaft clamp bolts may not be properly tightened.
Remedy
Prevost has notified owners, and will replace and properly tighten the driveshaft clamp bolts, free of charge. The recall began December 19, 2019. Owners may contact Prevost customer service at 1-866-870-2046. Prevost’s number for this recall is SR19-43.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Prevost Technical Publications
SAFETY RECALL
SR19-43
DATE: | December 2019 | SECTION: | 09 PROPELLER SHAFT |
SUBJECT: | DRIVE SHAFT BOLTS TIGHTENING |
APPLICATION
NOTICE TO SERVICE CENTERS Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Service / Warranty tab of Prevost website. |
|
Model | VIN |
H3-45 coaches Model Year: 2020 | From 2PCH3349XLC720875 up to 2PCH33496LC720954 incl. |
X3-45 coaches Model Year: 2020 | From 2PCG33498LC736519 to 2PCG33493LC736539 incl. |
H3-45 VIP motorhomes Model Year: 2020 | From 2PCV3349XLC720880 to 2PCVS3498LC720931 incl. |
X3-45 VIP motorhomes Model Year: 2020 | 2PCBS3497LC736508, 2PCBS3499LC736526 2PCBS3493LC736540 |
X3-45 VIP commercial use Model Year: 2020 | From 2PCCS3493LC736512 to 2PCCS3492LC736534 incl. |
This Safety Recall does not necessarily apply to all the above-mentioned vehicles, some vehicles may have been modified before delivery. The owners of the vehicles affected by this recall will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned. |
DESCRIPTION
On vehicles affected by this recall, all straps and bolts of the drive shaft couplings between the transmission and the differential have to be replaced. All new bolts have to be tightened to a torque value specified into that document.
MATERIAL
Order kit #SR19-43 that contains the following parts:
Part no. | Description | Qty | |
3947800 | STRAP KIT | 2 |
NOTE |
Material can be obtained through regular channels. |
PROCEDURE
DANGER |
Park vehicle safely, apply parking brake, stop the engine. Prior to working on the vehicle, set the ignition switch to the OFF position and trip the main circuit breakers equipped with a trip button.
Lock out & Tag out (LOTO) must be performed during set-up, maintenance or repair activities. Refer to your local procedure for detailed information regarding the control of hazardous energy. |
- Hoist the vehicle according to the required procedure.
- Install jacks under the differential carrier.
- Remove the parking brake.
- Low down slightly the elevators just to make the rear wheel to turn freely and alloy the drive shaft to turn freely.
NOTE |
Inspect visually all bolts. Threads should not be damaged or should not have presence of metal fillings. |
NOTE |
In case of important thread damages or metal filings, it might be necessary to replace the transmission coupling. If necessary, replacement of the coupling is considered as a different operation. |
- Dismount both screws of only one strap on the transmission coupling and remove the strap.
- Install a new strap with new bolts.
- Tighten bolts just to get the components in contact.
- Repeat steps 5 to 7 for the opposite strap on the transmission coupling.
NOTE |
Tightening in step 7 should be lower to the torque wrench click. If it is not the case loosen the bolts and apply the final tightening. |
- Complete the tightening of the 4 bolts for both straps on the transmission coupling following the sequence shown in Figure 4.
- Tighten the bolts to a torque value of 110 lb-ft.
- Repeat previous steps for the differential coupling.
- Apply parking break.
- Lower the vehicle.
- Bulletin is complete.
PARTS DISPOSITION
DO NOT RETURN THE REPLACED PARTS. Discard waste according to applicable environmental regulations (Municipal/State[Prov.]/ Federal)
WARRANTY
This modification is covered by Prevost’s normal warranty. We will reimburse you the parts and 1H00 of labor upon receipt of a completed A.F.A. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under service \ warranty section). Use Claim Type: “Bulletin/Recall” and select ‘’Safety Recall SR19-43 “.
Should you only wish to close the safety recall (without reimbursement), fill-in the ‘’Safety Recall Certification
Sheet’’ provided with this bulletin and return it to our warranty department by Email at prevost.onlinewarranty@volvo.com or by fax at 418-831-9301.
OTHER
VBC Bulletin | N/A |
Fail Code | 09.02 |
Defect Code | 09 |
Syst.Cond | R |
Causal Part | 3947800 |
Access all our Service Bulletins on https://techpub.prevostcar.com/en/ or scan the QR-Code with your smart phone.
E-mail us at technicalpublications_prev@volvo.com and type “ADD” in the subject to receive our warranty bulletins by email.
IMPORTANT SAFETY RECALL
NHTSA RECALL #19V-900
December 2019
Owner
Address
US
IMPORTANT SAFETY DEFECT 19V-900
PREVOST SAFETY RECALL SR19-43 “DRIVE SHAFT BOLTS TIGHTENING”
Dear Customer,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573.
Prevost Car US Inc. has decided that a defect, which relates to power train safety, exists on certain 2020 H3-45 (Coaches and VIP) and X3-45 (Coaches and VIP).
According to our records, you are the registered owner of the following vehicles involved in safety recall SR19-43 :
VIN
DEFECT DESCRIPTION
On the vehicles involved, driveshaft clamps bolts might not be properly torqued.
FAILURE CONSEQUENCE
Disable vehicle may lead to transferring passengers on the side of the road and this may increase the risk of a passenger death or injury. Half driveshaft falling from the vehicle may also increase the risk of road hazard, which may increase the risk of crash.
CORRECTIVE ACTIONS
On the vehicles involved, all bolts retaining the drive shaft to the transmission yoke and the differential yoke have to be replaced and tighten to a torque value specified into the safety recall procedure document.
WHAT YOU NEED TO DO
Please make an appointment to your nearest Prevost Service Center and refer to SR19-43 to have the work performed free of charge.
Optionally, you may have the work performed by qualified personnel of your choice, following the Safety Recall SR19-43 procedure that can be found on Prevost Technical Publications web site at this address: https://techpub.prevostcar.com/en/
Prevost will reimburse you parts and labor as described in the SR19-43 procedure. Please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
The time to inspect and repair your vehicle is approximately 1 hour.
PRE NOTIFICATION REMEDIES
If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
NOTICE REGARDING LEASED VEHICLES
If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 working days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter and the Vehicle Identification Number(s) of the vehicle that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
CHANGE OF ADDRESS OR OWNERSHIP
If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page. https://www.prevostcar.com/parts–and–services/warranty
Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.onlinewarranty@volvo.com.
ASSISTANCE
If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact–us/prevost–service–centers
COMPLAINTS
You may submit complaints if you believe that Prevost Car US has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.
You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA. Hotline: 1-888-327-4236, (TTY): 1-800-424-9153) or go to https://www.safercar.gov
We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.
Truly yours,
Prevost Service Team
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
PREVOST | H3-45 | 2020 |
PREVOST | H3-45 VIP | 2020 |
PREVOST | X3-45 | 2020 |
7 Associated Documents
Recall Quarterly Report #1, 2019-4
RCLQRT-19V900-0657.PDF 211.141KB
Defect Notice 573 Report
RCLRPT-19V900-5018.PDF 213.019KB
Recall Acknowledgement
RCAK-19V900-9698.pdf 244.678KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V900-7405.pdf 409.413KB
Remedy Instructions and TSB
RCRIT-19V900-1320.pdf 658.211KB
Recall Quarterly Report #4, 2020-3
RCLQRT-19V900-7918.PDF 211.431KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V900-7984.PDF 211.323KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V900&docType=RCL
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar and 1/2" Drive to 3/8" Drive Reducer
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
- PREMIUM MATERIAL AND DURABLE: Experience the ultimate durability and antiskid with the torque wrench. The main body of Hairich torque wrench set is made of chrome vanadium steel alloy, which is more strong and more durable. The head of the inch-pound torque wrench adopts a ratchet design with a reversing device to improve work efficiency. The square knurled handle is made of aluminum titanium alloy, which is ergonomic and comfortable to hold for long-time use.
- DUAL SCALE AND QUICK SETTING: Laser Printed by dual-range(ft-lb and Nm). Our professional torque wrench is easy to read and provides direct unit conversion, When the set torque value is reached, the torque wrench will make an audible and felt click to remind you to stop applying force. Pull down the lock knob and hold it until the torque setting is completed. Release the hand, and the lock knob will automatically rebound back to lock the value.
- ERGONOMIC DESIGN AND POWERFUL: Every design of our industrial torque wrench conforms to ergonomic, easy to handle.72-tooth ratchet, 5° ratcheting arc head, a quick-release button for easy loading and unloading, and an aluminum non-slip handle for excellent grip and control. A recent research review that, 72-tooth ratchets are very professional tooth ratchets, you just only rotate 5 degrees to finish it. Not easy to slip and wear, can be used in small spaces, and is more durable and powerful.
- EASY OPERATION AND SAFETY: Thanks to its bidirectional drive ratchet head, our torque wrench can be measured both clockwise and counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque. Notice: At low Nm settings under 5 Nm the "click" sound can be too light to hear.
- 【High Precision&Quick Reading】: 3/8 torque wrench has high contrast and dual range scale( 5-45 Ft-Lb/6.8-61 Nm),making it clear and easy to read. We have professional torque wrench production technology, and after 20000 tests, the calibration error range of the torque wrench is ± 3%, making it an essential helper for you.
- 【Safe and Reliable Operation】: Equipped with a bidirectional drive ratchet head, torque can be measured clockwise or counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque.
- 【High Quality and Durable Material】: Made of hardened chromium vanadium steel alloy (Cr-V). At the same time, the bottom buckle tail plug adopts a red anodizing process to improve the product's oxidation resistance during use and enhance surface wear resistance. 72 tooth ratchet head, made of chromium molybdenum steel. High quality materials resist corrosion and are durable.
- 【Quick Torque Setting】: Simple and fast torque setting, pull down the locking knob and hold it down to rotate to the torque you need. Release the hand and the locking knob will automatically rebound to lock the torque value. And the designer referred to the appearance of the flashlight handle and designed a non slip and labor-saving knurled handle, making it more comfortable and easy to hold when using.
- 【Easy to Store and Widely Use】: You will receive the 3/8-inch drive click torque wrench with a sturdy plastic shell storage box, which is very delicate and durable. Torque wrench is suitable nuts and bolts on various occasions, such as bike, motorcycle, car spark, and is the best helper for you🎁. 🔔 And we provide 12 months warranty. If you have any questions, please feel free to contact us.
- 【3Pcs Torque Wrench Set】 The calibration error range is ±3%, each torque wrench has a calibration certificate. The 3-in-1 torque wrench set can meet your different needs. Including 1/4 inch 20-240in.lb, 3/8 inch 5-45ft.lb, 1/2 inch 20-160ft.lb.
- 【Safe & Reliable】 When the 1/2 torque wrench reaches the preset torque value, it makes a clear "click" sound, accompanied by an obvious hand vibration that reminds you no longer to apply force, prevent damage caused. 72-tooth reversible ratchet head, it can be used both clockwise and counterclockwise directions.
- 【Quick Release Button】 This 3/8 torque wrench has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. It is more convenient to use. The torque wrench is made of CR-MO with a higher hardness.
- 【Easy to Set】First pull down the locking knob and hold it down and then start setting the desired torque value. Release the hand and the locking knob will automatically rebound to lock the torque value. If you do not use, please set the torque key to the minimal torque value.
- 【Widely Use】The torque wrenches can satisfy you in bicycle, motorcycle, car, truck and wheel screws, wheel nuts and in the device installation, electrical engineering, etc. We provide 12 months warranty. If you have any questions, please feel free to contact us.
- PORTABILITY: Torque wrench 1/2 inch drive has a durable case for portability or storage
- ADDED COMFORT: Bi-material handle for comfort and grip of the 1/2 torque wrench
- HASSLE FREE USE: Locking feature adjusts quick and easily for hassle free use
- QUICK IDENTIFICATION: Scales stamped into housing showing inch and metric torque settings
- Meets or Exceeds ASME Specifications
- 🔧【𝐌𝐢𝐥𝐢𝐭𝐚𝐫𝐲-𝐠𝐫𝐚𝐝𝐞 𝐒𝐭𝐞𝐞𝐥】ETOOLAB torque wrench utilizes military-grade steel as its base material, coupled with professional surface rust protection methods tailored to usage habits. While ensuring user comfort, it enhances product strength, wear resistance, and rust resistance. offers a more comfortable experience and a longer lifespan!
- 👍【𝐄𝐚𝐬𝐲-𝐭𝐨-𝐑𝐞𝐚𝐝】The scale of this 1/2 drive torque wrench is laser-engraved, using a black background with white markings. dinamometrica de 1/2 ensures clear and easy readability of the scale, even in sunlight. With a dual-scale design, users can conveniently read torque values in two different units according to their preferences, without the need for conversion!
- ⚙️【±𝟑% 𝐏𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧 & 𝐒𝐢𝐦𝐩𝐥𝐞 𝐋𝐨𝐜𝐤𝐢𝐧𝐠 𝐑𝐢𝐧𝐠】Our torque wrench 1/2 drive meets the high precision standard of ±3% and comes with a traceable serial certificate. You can use it with confidence! Moreover, its graduation ring is tightly locked, with smaller incremental values, ensuring precise and consistent torque output even after multiple uses. This reduces the hassle of frequent adjustments. It is undoubtedly an excellent tool for your work!
- 🔊【𝐋𝐨𝐮𝐝 𝐂𝐥𝐢𝐜𝐤 𝐒𝐨𝐮𝐧𝐝】This torque wrenches has been upgraded to have a louder "Click" sound. We conducted over 25,000 tests to ensure that each product produces a click sound volume of no less than 45dB when the torque value exceeds 34 lbf·ft. When you hear the distinct click sound, it indicates that the preset torque has been reached, signaling you to stop applying force. You no longer need to worry about damaging your mechanical components.
- 💯【𝐔𝐬𝐞𝐫-𝐅𝐫𝐢𝐞𝐧𝐝𝐥𝐲】Our torque wrench set features a 72-tooth dual-directional ratchet head, allowing for easy operation in both clockwise and counterclockwise directions. It is designed with an adjustable locking ring, making it effortless to adjust the preset torque value. Additionally, it includes a quick-release head design, allowing it to replace the wrench head accessories more easily!
- Includes 1-pc. 3/8 in. drive torque wrench; Storage case; Product manual with torque conversion chart
- Wrench emits a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet head drives in both directions and measures torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
- Includes 1-pc. 1/4 in. drive micrometer torque wrench (20-200 in.-lb.) with storage case and product manual; 1-pc. 3/8 in. drive micrometer torque wrench (10-80 ft.-lb.) with storage case and product manual; 1-pc. 1/2 in. drive micrometer torque wrench (25-250 ft.-lb.) with storage case and product manual
- Wrenches emit a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet heads drive in both directions and measure torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
- 【PRECISION】 - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate . Before shipping, we take 200 times calibration tests to make sure all wrenches performance well .
- 【DURABLE】 - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- 【 RELIABLE & SAFE】: When small torque wrench set torque value is reached, the wrench will emits slight click sound to remind you to stop applying force to prevent overtorque damage to your items.
- 【LONG-LASTING】 - Rust & corrosion protection with our unique and newly invented Chrome finish treatment.
- 【 DUAL-DIRECTION MEASURES & WIDE USE】: The paddle of the mini torque wrench head can adjust the direction of use at any time,so that the wrench can be used both clockwise and counterclockwise directions. More widely used for Installation equipment, Electrical engineering, bicycle/motorcycle maintenance, Product assembly.With a storage box and an instruction manual.
Last update on 2024-04-11 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.