Tow Pole Bolts Rework – Log Splitter – Toro

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November 25, 2019 NHTSA CAMPAIGN NUMBER: 19V847000

Tow Bolts May Break

If the tow bolts break, the log splitter can tip over or detach from tow vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V847

Manufacturer The Toro Company

Components TRAILER HITCHES

Potential Number of Units Affected 356

 

Summary

The Toro Company (Toro) is recalling certain 2017-2019 LC922 towable log splitters, models 22618 and 22618HD. The tow bolts that secure the log splitter connection to the tow vehicle may fail while the splitter is being moved.

 

Remedy

Toro has notified owners, and dealers will upgrade the bolts, free of charge. The recall began December 4, 2019. Owners may contact Toro customer service at 1-952-887-8973.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


Service Bulletin

Siteworks Systems

SWS #126

December 02, 2019

 

Tow Pole Bolts Rework

Log Splitter

 

Mandatory Rework

Bulletin Type

Safety Alert

 

Status

Final Release

 

Affected Units

Model Number(s) Serial Number(s)
22618 and 22618HD 401012667 to 401012690, 401012693, 401012697, 401012702 to 401012704, 402770899, 402770902 to 402770916, 403422597, 403422599, 403422600, 403422602, 403422605, 403422607, 403422609 to 403422612

 

Exempt Units

Model Number(s) Serial Number(s)
22618 402770908, 402770909, 403422598

 

Distribution

For Dealer and Customer Bulletin only

 

Situation

Immediate Attention Necessary

There are reports of tow pole bolts loosening or breaking due to impact or rough road conditions.

The current 2 tow pole bolts are grade 5 bolts, torqued to 101 N∙m (75 ft-lb). We are upgrading them to grade 8 bolts and increasing the bolt torque specification.

It is a violation of Federal law to lease any of the Log Splitters covered by this notice until the vehicle is repaired in accordance with the instructions in the Service Bulletin.

 

Corrective Action

Rework

Ensure that the existing Grade 5 tow pole bolts and nuts are torqued to 101 N∙m (75 ft-lb) before any rental until you receive and install the new Grade 8 bolts.

Refer to the attached instruction sheet for the hardware installation process and torque when you receive the new bolts.

Please complete repairs by January 1, 2020.

 

Safety Awareness

Follow reasonable and customary safety precautions.

 

Parts

Currently available

Part Number Part Description Quantity Per Machine
100-6116 Bolt (1/2 x 1-1/2 inches) 2
99-5107 Locknut (1/2 inch) 2

 

Parts Retention

Retain bulletin warranty parts for 90 days.

 

Returned Goods Authorization (RGA)

Standard

 

Required Tools

1/2 inch drive torque wrench

 

Warranty

Mandatory Rework

 

SRT Code

Qty Operation SRT Labor Damage Code
1 Replace and torque the tow bolts 672-RB-001 0.20 80

 

Claims must be submitted using the “Campaign” claim type. Click on the link below or scan the QR code to view a 3-minute video showing how to file a PRW campaign claim.

Filing a  Campaign Claim

 

Transportation

Not included.

 

Talking Points

Not applicable.

 

References

Not applicable.

 

Service Instructions

Replacing the Tow Bolts

1. Park the machine on a level surface and shut off the engine.

2. On 1 side of the pole, remove the bolt and nut, then install a grade 8 bolt and nut (Figure 1). Do not torque the bolt.

Important: Replace the bolts 1 at a time.

3. Repeat step 2 for the other side of the pole.

4. Using a 1/2 inch torque wrench with a 3/4 inch socket and a 3/4 inch wrench, torque the 2 bolts to 142 to 157 N∙m (94 to 116 ft-lb).

 


IMPORTANT SAFETY RECALL

This notice applies to your vehicle, VIN:

NHTS Recall #19V-847

 

December,2019

Dear Toro Log Splitter Owner

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

The Toro Company, manufacturer of the Toro LC922 Log Splitter, has decided that a defect relating to the Log splitter safety exists in certain Model Year 2017 through 2019 Toro Log Splitters. Our records indicate that your Log Splitter is included in the affected population of units.

 

What is the CONCERN?

Toro determined that certain Toro LC922 Log Splitters (22618 & 22618HD) left the manufacturing plant without the  proper tow  pole  bolts, or  tow  pole  bolt  torque.  As a result, the tow pole bolts may loosen  or  break. Loose or  broken  tow  pole bolts could  lead  to an increased risk of  the  unit separating from  the  towing vehicle, or  tipping over.  If the tow  bolts break, the  log splitter can tip over or detach from  tow  vehicle,  increasing the risk of an injury.

 

What will TORO DO?

Toro will replace the tow pole bolts at no charge to you and increase the tow pole bolt torque. Toro has shipped the needed bolts to each Home Depot location on record having a log splitter. Labor to update will be reimbursed to Home Depot once the rework has been completed. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. The needed parts have been shipped from Toro, and the repair takes about 15 minutes to complete. (See attached service bulletin SWS#126)

 

Information for Owners

In the event that you are no longer the current owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

 

If Toro for any reason is  unable to  remedy  the  situation  without  charge, or within a reasonable  amount  of  time, pursuant to law 49 U.S.C. Chapter 301, you  may submit a  complaint  to  the  Administrator,  National  Highway  Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888 -327-4236 (TTY 1- 800-424 -9153); or go to http :// www.safe rcar.gov

It is a violation of Federal law for you to lease any of the Log Splitters covered by this notice until the vehicle is repaired in accordance with the instructions in the Service Bullet in.

We apologize for any inconvenience this situation may cause you.

 

Sincerely

 

Carl Osterhaus

The Toro Company
8111 Lyndale Ave S
Bloomington, Mn 55420
(952) 888 -8801

 

IMPORTANT  VIN:  

If for any reason YOU NO LONGER OWN THIS LOG SPLITTER OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
TORO LOG SPLITTER 2017-2019

 


10 Associated Documents

Recall Quarterly Report #1, 2019-4

RCLQRT-19V847-7259.PDF 211.11KB

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Owner Notification Letter(Part 577)

RCONL-19V847-6233.pdf 199.901KB

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Owner Notification Letter(Part 577)

RCONL-19V847-0077.pdf 192.674KB

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Recall Acknowledgement

RCAK-19V847-9770.pdf 245.221KB

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Safety Bulletin

RCSB-19V847-9973.pdf 192.512KB

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Defect Notice 573 Report

RCLRPT-19V847-5966.PDF 215.341KB

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Safety Bulletin

RCSB-19V847-8190.pdf 191.488KB

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V847-2846.PDF 211.209KB

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V847-1291.PDF 211.296KB

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V847-6378.PDF 211.398KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V847&docType=RCL

 


 

“This site contains affiliate links for which OEMDTC may be compensated”
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