Flip Up Storage Racks May Detach – 2019-2020 KZRV Connect & Sportsmen Trailers

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November 5, 2019 NHTSA CAMPAIGN NUMBER: 19V794000

Flip Up Storage Racks May Detach

The rack and all items secured to it may detach from the trailer, becoming a road hazard and increasing the risk of a crash.

 

NHTSA Campaign Number: 19V794

Manufacturer KZRV, L.P.

Components EQUIPMENT

Potential Number of Units Affected 1,122

 

Summary

KZRV, L.P. (KZRV) is recalling certain 2019-2020 Connect and Sportsmen trailers equipped with an optional Rock Run flip up rear storage rack. The racks may detach from the trailer when loaded.

 

Remedy

KZRV will notify owners, and dealers will inspect and replace the mounting brackets. If the existing rack is damaged, it will be replaced with a redesigned version, free of charge. The recall began December 16, 2019. Owners may contact KZRV customer service at 1-800-768-4016, extension 154 or 153. KZRV’s number for this recall is KZ-2019-02.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


IMPORTANT SAFETY RECALL

KZRV, L.P.

NHTSA Recall Number 19V-794

Transport Canada Recall Number 2019-581

 

Date: November 22, 2019

 

TO: KZ RV Dealer

 

Problem

The vehicles subject to this recall were built with flip down storage racks.  The brackets used to mount the storage rack can fail and could result in the rack and any contents to become separated from the vehicle which may result in a crash.

 

RANGE OF VEHICLES INVOLVED:

  • 2019 & 2020 Connect
  • 2019 & 2020 Sportsmen

 

WARRANTY REIMBURSEMENT:

A notice of this recall has been sent to affected retail owners. A copy of the Owner’s letter is included for your review. They may request that you complete the repair. If so, please follow the warranty reimbursement procedure. If the unit and/or units are in your inventory, or if you are requested to perform the repair for the retail customer, please complete the advised repair and send in a warranty claim referencing this recall number for reimbursement. The time allowed for repair is 1 hour.

 

SERVICE ACTION:

Change the existing mounting brackets and inspect the storage rack.  If the storage rack is damaged, replace the storage rack with a new storage rack.  

 

encl. – Owners Letter

 

Delbert Miller

Vice President Corporate

 


IMPORTANT SAFETY RECALL

This notice applies to your vehicle:  «VIN»

 

Recreational Vehicle Safety Recall Notice

Safety Recall: 19V-794

Safety Advisory:  November 22, 2019

 

«Owner_name»
«Street»
«City», «State»  «Zip»

 

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. KZRV has decided that a defect which relates to motor vehicle safety exists in certain 2019 & 2020 Connect and Sportsmen models. As a result, KZRV is conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall The vehicles subject to this recall were built with flip down storage racks.  The brackets used to mount the storage rack can fail and could result in the rack and any contents to become separated from the vehicle which may result in a crash.
What we will do The remedy is to change the existing mounting brackets and inspect the storage rack.  If the storage rack is damaged, a new storage rack will be provided. This repair will be completed free of charge.  The repair should take approximately 1 hour to complete.
What we need you  to do You should contact your selling dealer immediately to schedule a service appointment to have the defect repaired in your vehicle.  If you have questions concerning this recall or if you need any assistance, please contact the KZRV Warranty/Service Department by mail at KZRV, L.P., 0985 N 900 W, Shipshewana, IN 46565, or by phone at (800)768-4016 ext. 154 or 153.

If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from KZRV by contacting the KZRV Warranty/Service Department.

 

If after contacting KZRV Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Thank you for your attention and cooperation in this matter.                                                       

 

Sincerely,

KZRV, LP

 

Delbert Miller
Vice President Corporate
cc:  National Highway Traffic Safety Administration (NHTSA)

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
KZRV CONNECT 2019-2020
KZRV SPORTSMEN 2019-2020

 


10 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V794-7377.pdf 210.934KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V794-9364.pdf 94.297KB

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Recall 573 Report – Amendment 2

RCLRPT-19V794-5634.PDF 213.552KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V794-7192.PDF 211.127KB

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Recall 573 Report – Amendment 1

RCLRPT-19V794-6462.PDF 212.9KB

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Defect Notice 573 Report

RCLRPT-19V794-3527.PDF 212.568KB

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Recall Acknowledgement

RCAK-19V794-8840.pdf 245.488KB

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Owner Notification Letter(Part 577)

RCONL-19V794-0834.pdf 95.22KB

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V794-0558.PDF 211.313KB

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V794-1340.PDF 211.417KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V794&docType=RCL

 


 

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