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November 6, 2019 NHTSA CAMPAIGN NUMBER: 19V797000
Incorrect Federal Identification Tag
An incorrect label may lead to the unintentional overloading of the trailer, increasing the risk of a crash.
NHTSA Campaign Number: 19V797
Manufacturer Keystone RV Company
Components EQUIPMENT
Potential Number of Units Affected 10
Summary
Keystone RV Company (Keystone) is recalling certain 2014 Springdale 253FWRLLS trailers. The Federal Identification Tag may have the incorrect tire, rim, and axle size. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”
Remedy
Keystone will notify owners, and dealers will replace the Federal Identification Tag, free of charge. The recall began December 2, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 19-364.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-797
Safety Advisory: 19-364
December 2, 2019
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2014 Springdale Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall | It has been decided It has been decided that the vehicles in the recall population fail to conform to the requirements of Part 567, “Certification.” The vehicles subject to this recall may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the rim size is 15×6, tire size is ST225/75R15D, axle size is 4400. The correct rim size is 15X5, tire size is ST205/75R15C, and axle size is 3500. An incorrect label may lead to unintentionally overloading the vehicle, increasing the risk of a crash. |
What we will do | We have enclosed the corrected tags to remedy the situation. |
What we need you to do | At your earliest convenience, apply the new Federal Identification Tag over top of the existing label. (The tag is located on the driver side front, and entry door frame.) If you require assistance installing the label, please make an appointment with your dealer and bring the unit to the dealership and they will install the label at no cost to you. |
If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall:
US: 19V-797
CAN: 2019-557
Safety Advisory: 19-364
December 4, 2019
SAFETY ADVISORY 19-364
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2014 Springdale Fifth Wheels. As a result, Keystone RV is conducting a safety recall.
Reason for this recall | It has been decided that the vehicles in the recall population fail to conform to the requirements of Part 567, “Certification.” The vehicles subject to this recall may have been manufactured with the incorrect information on the Federal Identification Tag. The tag indicates the rim size is 15×6, tire size is ST225/75R15D, axle size is 4400. The correct rim size is 15X5, tire size is ST205/75R15C, and axle size is 3500. An incorrect label may lead to unintentionally overloading the vehicle, increasing the risk of a crash. The vehicles included in the recall are:
2014 Springdale, Model 253FWRLLS Serial Numbers: E3101778, E3101779, E3101780, E3101781, E3101782, E3101783, E3101784, E3101785, E3101786, E3101787 |
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:
«VIN1» «VIN2»
— Serial numbers with ‘*’ have been retail sold —
NOTICE: The Federal Sticker may not be used for any purpose other than to affix it to the described Keystone recreational vehicle. If the sticker is used for any other purpose whatsoever, the dealership could be responsible for all consequences of such misuse and all associated penalties, fines, and judgments that may be imposed under any applicable federal laws, rules, and regulations.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence, please contact:
Keystone RV Customer Service 1-855-895-4422
Sincerely,
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
KEYSTONE | SPRINGDALE | 2014 |
9 Associated Documents
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-19V797-9032.pdf 90.922KB
Remedy Instructions and TSB
RCRIT-19V797-2285.pdf 90.922KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V797-6984.PDF 211.125KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V797-1924.PDF 211.304KB
Defect Notice 573 Report
RCLRPT-19V797-4468.PDF 214.218KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V797-5051.pdf 210.926KB
Recall Acknowledgement
Recall Quarterly Report #4, 2020-3
RCLQRT-19V797-9176.PDF 211.41KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V797&docType=RCL
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