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October 28, 2019 NHTSA CAMPAIGN NUMBER: 19V774000
Overhead Bunk Fasteners may be Improperly Secured
If the fasteners are not properly secured, the bunk may fall, increasing the risk of an injury.
NHTSA Campaign Number: 19V774
Manufacturer Forest River, Inc.
Components EQUIPMENT
Potential Number of Units Affected 27
Summary
Forest River, Inc. is recalling certain 2020 East to West Delta Terra (model 312BH) and East to West Silver Lake (model 31KBH) recreational trailers. The overhead bunk fasteners may not be properly secured to the backer board of the bunk.
Remedy
Forest River has notified owners, and dealers will properly secure the bunk to the backer, free of charge. The recall began November 1, 2019. Owners may contact Forest River customer service at 1-574-264-6664. Forest River’s number for this recall is 500-1112.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
FOLLOW-UP NOTICE OF SAFETY DEFECT
Our records indicate your vehicle has not been remedied; for your Safety and the Safety of others, please have your vehicles’ recall remedied as soon as possible.
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
6/30/2020
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020 East to West Delta Terra 312 BH and Silver Lake 31KBH travel trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The overhead bunk fasteners on the left side of the bunk may not be secured to the backer.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
The overhead could potentially come loose from the wall and drop down on top of an occupant using the bottom bunk, which could lead to personal injury.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall, and will provide remedy instructions on how to secure the bunk to the backer. Forest River Inc. will provide parts necessary to perform the repair to the bunk free of charge. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for making arraignments to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .2 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
East to West Forest River, Inc.
Attn: WARRANTY MANAGER
3000 County Road 6
Elkhart, IN 46514
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
WHAT IF I HAVE ALEADY HAD THIS RECALL PERFORMED?
Please provide a copy of the work order, or invoice showing the recall was performed. Please ensure the VIN is visible on the paperwork and send it to:
Email: occinfo@forestriverinc.com
Mail: Forest River Office of Corporate Compliance
423 N Main St Middlebury, IN 46540
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
| CONTACT | PHONE |
| CUSTOMER SERVICE | (574) 264-6664 |
If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:
| For US Owners Please Contact: |
| Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).Or visit www.safercar.gov and search; Recall ID: 19V774 |
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| EAST TO WEST | DELLA TERRA | 2020 |
| EAST TO WEST | SILVER LAKE | 2020 |
8 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V774-5280.pdf 210.947KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19V774-6467.PDF 211.324KB
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ISSUED Renotification Notice
RCRN-19V774-6314.pdf 212.372KB
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ISSUED Renotification Notice
RCRN-19V774-3851.pdf 212.244KB
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Recall Quarterly Report #1, 2019-4
RCLQRT-19V774-0605.PDF 211.143KB
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Recall Acknowledgement
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Defect Notice 573 Report
RCLRPT-19V774-8244.PDF 213.54KB
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Recall Quarterly Report #4, 2020-3
RCLQRT-19V774-2788.PDF 211.434KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V774&docType=RCL
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