Outer Tie Rods may Fail - CTR Outer Tie Rods

August 15, 2019 NHTSA CAMPAIGN NUMBER: 19E054000

Outer Tie Rods may Fail

If the tie rods fail due to not being durable, control of the vehicle may be affected, increasing the risk of a crash.

 

NHTSA Campaign Number: 19E054

Manufacturer Capco USA, Inc.

Components STEERING

Potential Number of Units Affected 4,530

 

Summary

Capco USA inc. (Capco) is recalling certain CTR Outer Tie Rods sold for aftermarket installation. The taper on the ball studs may affect the durability of the outer tie rods.

 

Remedy

Capco will notify the affected distributors, and will provide replacement outer tie rods to the retail customers, free of charge. The recall began on October 3, 2019. Owners may contact Capco customer service at 1-248-994-0815.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


NHTSA is missing critical, required information for this safety recall. This information must be supplied through the NHTSA Recalls Portal within 5 working days of confirming its accuracy:

- A statement that the defect or noncompliance can cause a vehicle crash without prior warning; or a description of whatever prior warning may occur, and a statement that if this warning is not heeded, a vehicle crash can occur (49 CFR 577.5 (f)(1)).

- Your company's program shall include a plan for reimbursing an owner or purchaser who incurred costs to obtain a remedy for the problem addressed by the recall within a reasonable time in advance of your company's notification of owners, purchasers and dealers, in accordance with § 573.13 of this part. Your company's plan may incorporate by reference a general reimbursement plan it previously submitted to NHTSA, together with information specific to the individual recall. Information required by § 573.13 that is not in a general reimbursement plan shall be submitted in your company's report to NHTSA under this section. If your company submits one or more general reimbursement plans, your company shall update each plan every two years, in accordance with § 573.13. Your company's remedy program and reimbursement plans will be available for inspection by the public at NHTSA headquarters (49 CFR 573.6 (c)(8)(i)). If the vehicles are new and would be covered under the manufacturer's warranty program, please state that in the remedy section of your filing.


IMPORTANT SAFETY RECALL NOTICE

NHTSA Recall No. 19E054
October 2019

 

[Owner Name/Dealer Name] [Address]

[City], [State] [Zip]  Dear Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

CAPCO USA, Inc. has decided that a defect which relates to motor vehicle safety exists in the Outer Tie Rods identified in the table below. As a result CAPCO is conducting a safety recall.

 

!  I M P O R T A N T  !
➢   Outer Tie Rods purchased from AutoZone are being recalled.
➢   You should contact our customer service center at 1-877-597-9588  to determine the next steps to obtain the remedy FREE OF CHARGE.

 

What is The Concern? 

You are receiving this letter because AutoZone’s records indicate that you may have purchased one or more of the affected Outer Tie Rods from AutoZone. The defect may lead to loss of vehicle control and may cause a crash without warning.  Some owners may experience a vibration in the steering wheel, hear an unusual sound or feel abnormal play when turning the steering wheel. The affected Outer Tie Rods are as follows:

Product Name Brand Product Logo  Part Number Date Code
Outer Tie Rod CTR ES3353 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES2600R OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES800525 OB, OC, OD, or OE
Outer Tie Rod CTR ES800530 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES4030 OB, OC, OD, or OE
Outer Tie Rod CTR ES4031 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES4089 OB, OC, OD, or OE
Outer Tie Rod CTR ES4090 OB, OC, OD, or OE
Outer Tie Rod CTR ES3655 OB, OC, OD, or OE
Outer Tie Rod CTR ES3567 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES3713 OA, OB, OC, OD, or OE

If your Outer Tie Rod is still in the box, the name DURALAST® will be printed on the outside of the box.   

 

CAPCO is recalling all of the Outer Tie Rods bearing the CTR logo with any date code shown in the table above. The CTR logo and date code of your Outer Tie Rod can be located on the tie rod end. The vehicle must be mechanically lifted under the supervision of a skilled mechanic in order to see the tie rod end.

 

What Should You Do?

  • If you believe you own a vehicle equipped with an affected Outer Tie Rod, please contact our customer service center at 1-877-597-9588 and provide them with the appropriate owner information to get your affected Outer Tie Rod inspected and replaced FREE OF CHARGE. If you have already incurred costs to remedy the affected Outer Tie Rod before receiving this notice, please call our customer service center to see if you are eligible for reimbursement.
  • The repair will take approximately 45 minutes.
  • If your Outer Tie Rod purchased from AutoZone has not yet been installed on a vehicle, please contact our customer service center at 1-877-597-9588 and provide them with the appropriate owner information to get your affected Outer Tie Rod replaced FREE OF CHARGE. 
  • If you have further questions regarding the free inspection, free repair, and reimbursement process, please call our customer service center at 1-877-597-9588.

 

What To Do if You Feel You Received this Notice in Error? 

If you no longer own the Outer Tie Rod purchased from AutoZone or the vehicle on which it may be equipped,  please call our customer service center at 1-877-597-9588 with the new owner’s information.

 

What To Do If You Have Further Questions or Concerns? 

Please call our customer service center at 1-877-597-9588. If after having attempted to take advantage of this recall, you are still not satisfied, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at     1-888-327-4236 (TTY 1-800-424-9153), or go to http:// www.safercar.gov.

We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction.

 

Sincerely,

Tsuyoshi Nakao, Vice President


AVISO IMPORTANTE DE RETIRADA DE SEGURIDAD

 

NHTSA Recall No. 19E054
octubre 2019

 

[Owner Name/Dealer Name] [Address]

[City], [State] [Zip]  Estimado Cliente:

Este aviso se le envía de acuerdo con los requisitos de la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados.

 

CAPCO USA, Inc. ha decidido que existe un defecto relacionado con la seguridad de los vehículos de motor en las terminales exteriores identificadas en la siguiente tabla. Como resultado, CAPCO está llevando a cabo un retiro de seguridad.

 

!  I M P O R T A N T E  !
➢   Se están recuperando las terminals exteriores compradas en AutoZone.
➢   Debe ponerse en contacto con nuestro centro de atención al cliente al 1-877-597-9588 para determinar los siguientes pasos para obtener el remedio Gratis.

 

¿Cuál es el problema? 

Está recibiendo esta carta porque los registros de AutoZone indican que puede haber comprado una o más de las terminales exteriores afectadas de AutoZone. El defecto puede provocar la pérdida del control del vehículo y puede provocar un accidente sin previo aviso. Algunos propietarios pueden experimentar una vibración en el volante, escuchar un sonido inusual o sentir algo anormal al girar el volante. Las terminals exteriores afectadas son las siguientes:

Nombre del producto Marca Logotipo del producto Número de pieza Código de fecha
Outer Tie Rod CTR ES3353 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES2600R OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES800525 OB, OC, OD, or OE
Outer Tie Rod CTR ES800530 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES4030 OB, OC, OD, or OE
Outer Tie Rod CTR ES4031 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES4089 OB, OC, OD, or OE
Outer Tie Rod CTR ES4090 OB, OC, OD, or OE
Outer Tie Rod CTR ES3655 OB, OC, OD, or OE
Outer Tie Rod CTR ES3567 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES3713 OA, OB, OC, OD, or OE

Si su terminal exterior todavía está en su caja, el nombre DURALAST® esta puesto en el exterior de la caja.

 

CAPCO está retirando todas las terminales exteriores que lleven el logotipo CTR con cualquier código de fecha que se muestra en la tabla anterior. El logotipo CTR y el código de fecha de terminal exterior se pueden encontrar en el extremo de la terminal. El vehículo debe levantarse mecánicamente bajo la supervisión de un mecánico calificado para ver el extremo de la terminal exterior.

 

¿Qué debe hacer?

  • Si usted cree que posee un vehículo equipado con una terminal exterior afectada, póngase en contacto con nuestro centro de servicio al cliente al 1-877-597-9588 y proporcione la información del propietario adecuada para obtener su terminal exterior inspeccionada y reemplazada LIBRE DE CARGO. Si ya ha incurrido gastos para remediar la terminal exterior afectada antes de recibir este aviso, llame a nuestro centro de servicio al cliente para ver si es elegible para un reembolso.
  • La reparacion tomara aproximadamente 45 minutos.
  • Si su terminal exterior comprada en AutoZone aún no se ha instalado en un vehículo, póngase en contacto con nuestro centro de servicio al cliente al 1-877-597-9588 y proporcione la información del propietario adecuada para obtener su terminal exterior afectada, reemplazada LIBRE DE CARGO. 
  • Si tiene más preguntas sobre el proceso gratuito de inspección, reparación gratuita o reembolso, llame a nuestro centro de atención al cliente al 1-877-597-9588.

 

¿Qué hacer si siente que recibió este aviso por error? 

Si ya no posee la terminal exterior comprada en AutoZone o el vehículo en el que puede estar instalada, llame a nuestro centro de servicio al cliente al 1-877-597-9588 con la información del nuevo propietario.

 

¿Qué hacer si tiene más preguntas o preocupaciones? 

Llame a nuestro centro de servicio al cliente al 1-800-555-5555. Si después de haber intentado aprovechar este retiro de seguridad, todavía no está satisfecho, puede presentar una queja al Administrador, Administración Nacional de Seguridad del Tráfico en Carreteras, 1200 New Jersey Avenue, SE, Washington, DC 20590, o llamar al Línea directa de seguridad del vehículo al 1-888-327-4236 (TTY 1-800-424-9153), o vaya a http:// www.safercar.gov.

 

Pedimos disculpas por este inconveniente. Sin embargo, nos preocupa su seguridad y satisfacción continua.

 

Sinceramente,

Tsuyoshi Nakao, Vice President


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
CTR OUTER TIE ROD 01/01/2019 - 05/31/2019

6 Associated Documents

Recall 573 Report - Amendment 1

RCLRPT-19E054-6757.PDF 214.712KB

Download (PDF, 210KB)


Defect Notice 573 Report

RCLRPT-19E054-5845.PDF 214.232KB

Download (PDF, 209KB)


Recall 573 Report - Amendment 2

RCLRPT-19E054-4014.PDF 214.761KB

Download (PDF, 210KB)


Recall 573 Report - Amendment 3

RCLRPT-19E054-5423.PDF 214.784KB

Download (PDF, 210KB)


Recall Acknowledgement

RCAK-19E054-3988.pdf 245.731KB

Download (PDF, 240KB)


ISSUED Owner Notification Letter(Part 577)

RCONL-19E054-1982.pdf 262.354KB

Download (PDF, 256KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19E054&docType=RCL



 


 

SaleBestseller No. 1
OEMTOOLS 27178 Master Inner Tie Rod Tool Set
  • Includes 12 Sizes of Crowfoot Style Adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2" and 29 mm, 32. 5 mm, 33. 6 mm, 38. 4 mm, 40 mm, 42 mm
  • Crowfoot Adapters are Nickel Plated for Durability
  • Tube Handle Inner Diameter is 2. 125 In. to Service Small Cars, Pick-ups and Large SUVs
  • 1/2 In. Drive Tube Handle Makes it Easy to Remove and Re-install to Proper Torque
  • Comes in a Blow Mold Case
Bestseller No. 2
ABN 1/2 Inch Drive SAE Inner Tie Rod Removal Tool Kit - Inner Tie Rod Tool Set with Tie Rod Puller Tool and 3 Adapters
  • MAKE TIE ROD ADJUSTMENTS: The ABN | Master Inner Tie Rod Tool Removal 4-Piece Kit is an inner tie rod remover set that allows you to save time by making adjustments without removing the rack and pinion to access hard-to-reach tie rods; For the most operational stability and security, dismantle and replace your tie rods with this tie rod end removal tool kit; For steering repairs and front-end work where access is limited
  • FITS YOUR VEHICLE: Fits rounded tie rods for rack and pinion steering on most Chrysler, Ford, and GM vehicles; 1-3/16-inch adapter compatible with Ford front-wheel drive (FWD) vehicles with new style tie rods; 1-5/16-inch adapter compatible with Ford rear-wheel drive (RWD) and most Chrysler vehicles with racks and pinion power steering with new style tie rods; 1-7/16-inch adapter compatible with GM and Chrysler cars with saginaw in steering gear
  • BUILT TO LAST: Tie rod remover tool has a 1/2-inch square drive to work with your existing 1/2-inch drive wrench (not for power tools); Constructed from black coated steel for maximum strength and longevity
  • EASY STORAGE: Heavy-duty 16.75" x 2.25" x 7.5" inch (42.5cm x 5.7cm x 19.1cm) plastic blow-molded carrying case with 2 latches and built-in handle for easy transportation, safe storage, and quick organization
  • PACKAGE CONTENTS: Tie rod end removal tool set includes (1) dual socket rapid slide collar inner tie rod tool (1-3/16-inch and 1-5/16-inch hex), (3) adaptors (1-3/16, 1-5/1, 1-7/16 inch adapters with 1-5/16 inch hex), and (1) carrying case for your convenience
Bestseller No. 3
EWK Dual Inner Tie Rod Removal Tool Set with 3 Adapters 1-3/16 1-5/16 1-7/16 Inch for GM Ford Chrysler
  • EASY REMOVAL & INSTALLATION - Remove and install inner tie rods without removing steering gear. The tie rod removal tool goes into inaccessible places to easily remove and install the inner tie rod.
  • EFFICIENCY - Remove and install the inner tie rod simply by few steps. Put the adapter and the tool to your tie rod, then use a 1/2" drive ratchet to loosen or tighten the tie rod.
  • HEAVY DUTY TOOL - Heavy duty steel construction for strength and durability. Painted chrome vanadium steel for long lasting durability.
  • WIDE APPLICATION - Includes 3 adapters, fitting most Chrysler, Ford and GM vehicles. 1-3/16" adapter is for Ford FWD vehicles with new style tie rods, 1-5/16" adapter is for Ford RWD & most Chrysler vehicles with racks and pinion power steering with new style tie rods, and 1-7/16" adapter is for GM & Chrysler cars with saginaw in steering.
SaleBestseller No. 4
Lisle 46800 Master Inner Tie Rod Tool Set
  • Case is designed to hold up to 4 additional crow's feet as new applications are discovered
  • Works on inner tie rods with inaccessible wrench flats
  • Fits many applications on cars and light trucks
Bestseller No. 5
ABN Inner Tie Rod Tool - 3/8in Low Profile Tool for Inner Tie Rod Removal/Installation
  • Practical: Use the ABN Inner Tie Rod Tool 3/8" Inch to remove inner tie rods without having to extract outer tie rods
  • Compatible: For all standard tie rods with smooth cylinder ends; Will work on any rod that fits between the 3" top and bottom components with both 9/16" nuts screwed on and tightened
  • Easy to Use: Slide tool over end and tighten collar to allow access with a 3/8" drive extension; adapters can be used for larger breaker bars/extensions
  • Strong Grip: Tool teeth grip the tie rod securely as you plug in a socket wrench or breaker bar and turn as necessary
  • Convenient: Compact/low profile design means no bulky tool to store; Inexpensive and effective way to turn smooth tie rod ends
Bestseller No. 6
ABN Ball Joint, Tie Rod, and Pitman Arm 5-Piece Tool Kit - Separator for Cars and Light Trucks
  • Practical: Use the ABN Ball Joint, Tie Rod, and Pitman Arm 5-Piece Tool Kit to separate pitman arms, tie rods, and ball joints on your vehicle
  • Versatile: This is a complete coverage set featuring 5 different SAE standard pieces that are universal for cars and light trucks; All forks are threaded to be interchangeable with either handle
  • Durable: Constructed from chrome vanadium steel for strength and longevity
  • Easy Storage: Comes in a heavy-duty blow-molded plastic carry case for portability and organization
  • Contents: Package includes (1) tie rod spreader with 11/16" (17.5mm) wedge opening, (1) ball joint separator with 15/16" (23.8mm) jaw opening, (1) pitman arm wedge with 1-1/8" (28.6mm) opening, (1) 7-3/4" (196.9mm) Kunrled striking handle for use with conventional hammers, (1) 6-3/4" (171.5mm) adapter handle for use with air hammer, and (1) 10-1/2" x 7-1/2" x 2" (266.7mm x 190.5mm x 50.8mm) carrying case
SaleBestseller No. 7
Lisle 45750 Inner Tie Rod Tool
  • Utilizes five crows feet to engage the wrench flats
  • Inner tie rod can be removed and installed without removing the rack
  • Works on rounded sockets ends that prevent access to the wrench flats
  • Utilizes six cros feet sizes 1-1/2" 1-3/16" 1-5/16" 1-7/16" and 33.6mm
  • Includes 1-1/2in crowfoot for use on Chevrolet Colorado and GMC Canyon
Bestseller No. 8
ARES 71507 - Pitman Arm and Tie Rod Adjusting Tool Set - 1/2-Inch Drive - Unique Design Allows 360-Degree Rotation of Adjusting Sleeves
  • SPECIFICATIONS: This Pitman Arm and Tie Rod Adjusting Tool Set includes one 1/2-inch drive 1 7/16-inch Pitman Arm Adjusting tool and four 1/2-inch drive Tie Rod Adjusting Tools in the following sizes: 3/4-inch, 7/8-inch, 1 1/8-inch, and 1 13/16-inch.
  • DESIGN CONSIDERATIONS: Constructed of Chrome-Moly steel with a corrosion-resistant Manganese Phosphate Coating, these Pitman Arm and Tie Rod Adjusting tools will work with your favorite 1/2-inch drive ratchet or flex bar for easy and convenient use, while the unique design allows for 360-degree rotation of the adjusting sleeve, even when space is limited.
  • CONVENIENT STORAGE: This set comes in a convenient, blow-molded storage case, so you'll never have to search for Pitman Arm or Tie Rod Adjusting Tool you need when you need it, and you'll easily be able to transport the whole set to your next job or project.
  • RELIABLE | EFFECTIVE | EFFICIENT: Users trust ARES to be quality tools. You are backed by our Performance Assurance Limited Lifetime Warranty. If you have any issues with your ARES Pitman Arm and Tie Rod Adjusting Tool Set, simply contact customer service for troubleshooting help, parts, replacement, or refund.
  • ASPCA BUSINESS AMBASSADOR: We are proud to be part of the ASPCA Business Ambassador Program. If you have a pet, you realize they are more than a pet, they are part of the family. With your support, we're proud to help this great organization.
Bestseller No. 9
Astro 78806 Inner Tie Rod Removal Set
  • Made for use with inner tie rod ends, as well as rack and pinion assemblies
  • This kit is not for use with "Saginaw" type rack and pinion assemblies
  • These tools should not be used with power tools, but used only with a hand wrench
  • Designed for working in cramped conditions where sockets and wrenches just won't work or fit
  • This kit features a quick slide collar to secure the crow's feet, and includes 1 long socket removal tool, and 7 crow's foot sizes; S.A.E.: 1-3/16", 1-1/4", 1-5/16", 1-7/16"; Metric: 14mm, 17mm, 33.6mm
Bestseller No. 10
8MILELAKE Auto Car Truck Inner Tie Rod Tool Installer Remover Crews Foot Wrench Kit W/Case
  • The inner tie rod can be easily removed and installed, works on inner tie rods with inaccessible wrench flats
  • 1/2 in. Drive tube handle, fits many applications on cars and light trucks
  • Made of solid 45# steel, durable heavy duty.
  • This kit features a quick slide collar to secure the crow's feet.
  • Crowsfeet sizes: 29mm, 1-3/16inches, 1-1/4inches, 32.5mm, 1-5/16inches, 33.6mm, 1-3/8inches, 1-7/16inches, and 1-1/2inches.

Last update on 2019-10-12 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-10-12 / Affiliate links / Images from Amazon Product Advertising API

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