August 15, 2019 NHTSA CAMPAIGN NUMBER: 19E054000
If the tie rods fail due to not being durable, control of the vehicle may be affected, increasing the risk of a crash.
NHTSA Campaign Number: 19E054
Manufacturer Capco USA, Inc.
Components STEERING
Potential Number of Units Affected 4,530
Summary
Capco USA inc. (Capco) is recalling certain CTR Outer Tie Rods sold for aftermarket installation. The taper on the ball studs may affect the durability of the outer tie rods.
Remedy
Capco will notify the affected distributors, and will provide replacement outer tie rods to the retail customers, free of charge. The recall began on October 3, 2019. Owners may contact Capco customer service at 1-248-994-0815.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA is missing critical, required information for this safety recall. This information must be supplied through the NHTSA Recalls Portal within 5 working days of confirming its accuracy:
- A statement that the defect or noncompliance can cause a vehicle crash without prior warning; or a description of whatever prior warning may occur, and a statement that if this warning is not heeded, a vehicle crash can occur (49 CFR 577.5 (f)(1)).
- Your company's program shall include a plan for reimbursing an owner or purchaser who incurred costs to obtain a remedy for the problem addressed by the recall within a reasonable time in advance of your company's notification of owners, purchasers and dealers, in accordance with § 573.13 of this part. Your company's plan may incorporate by reference a general reimbursement plan it previously submitted to NHTSA, together with information specific to the individual recall. Information required by § 573.13 that is not in a general reimbursement plan shall be submitted in your company's report to NHTSA under this section. If your company submits one or more general reimbursement plans, your company shall update each plan every two years, in accordance with § 573.13. Your company's remedy program and reimbursement plans will be available for inspection by the public at NHTSA headquarters (49 CFR 573.6 (c)(8)(i)). If the vehicles are new and would be covered under the manufacturer's warranty program, please state that in the remedy section of your filing.
IMPORTANT SAFETY RECALL NOTICE
NHTSA Recall No. 19E054
October 2019
[Owner Name/Dealer Name] [Address]
[City], [State] [Zip] Dear Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
CAPCO USA, Inc. has decided that a defect which relates to motor vehicle safety exists in the Outer Tie Rods identified in the table below. As a result CAPCO is conducting a safety recall.
| ! I M P O R T A N T ! |
| ➢ Outer Tie Rods purchased from AutoZone are being recalled. |
| ➢ You should contact our customer service center at 1-877-597-9588 to determine the next steps to obtain the remedy FREE OF CHARGE. |
What is The Concern?
You are receiving this letter because AutoZone’s records indicate that you may have purchased one or more of the affected Outer Tie Rods from AutoZone. The defect may lead to loss of vehicle control and may cause a crash without warning. Some owners may experience a vibration in the steering wheel, hear an unusual sound or feel abnormal play when turning the steering wheel. The affected Outer Tie Rods are as follows:
| Product Name | Brand | Product Logo | Part Number | Date Code |
| Outer Tie Rod | CTR | ES3353 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES2600R | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES800525 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES800530 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4030 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4031 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4089 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4090 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3655 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3567 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3713 | OA, OB, OC, OD, or OE |
If your Outer Tie Rod is still in the box, the name DURALAST® will be printed on the outside of the box.
CAPCO is recalling all of the Outer Tie Rods bearing the CTR logo with any date code shown in the table above. The CTR logo and date code of your Outer Tie Rod can be located on the tie rod end. The vehicle must be mechanically lifted under the supervision of a skilled mechanic in order to see the tie rod end.
What Should You Do?
- If you believe you own a vehicle equipped with an affected Outer Tie Rod, please contact our customer service center at 1-877-597-9588 and provide them with the appropriate owner information to get your affected Outer Tie Rod inspected and replaced FREE OF CHARGE. If you have already incurred costs to remedy the affected Outer Tie Rod before receiving this notice, please call our customer service center to see if you are eligible for reimbursement.
- The repair will take approximately 45 minutes.
- If your Outer Tie Rod purchased from AutoZone has not yet been installed on a vehicle, please contact our customer service center at 1-877-597-9588 and provide them with the appropriate owner information to get your affected Outer Tie Rod replaced FREE OF CHARGE.
- If you have further questions regarding the free inspection, free repair, and reimbursement process, please call our customer service center at 1-877-597-9588.
What To Do if You Feel You Received this Notice in Error?
If you no longer own the Outer Tie Rod purchased from AutoZone or the vehicle on which it may be equipped, please call our customer service center at 1-877-597-9588 with the new owner’s information.
What To Do If You Have Further Questions or Concerns?
Please call our customer service center at 1-877-597-9588. If after having attempted to take advantage of this recall, you are still not satisfied, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http:// www.safercar.gov.
We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction.
Sincerely,
Tsuyoshi Nakao, Vice President
AVISO IMPORTANTE DE RETIRADA DE SEGURIDAD
NHTSA Recall No. 19E054
octubre 2019
[Owner Name/Dealer Name] [Address]
[City], [State] [Zip] Estimado Cliente:
Este aviso se le envía de acuerdo con los requisitos de la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados.
CAPCO USA, Inc. ha decidido que existe un defecto relacionado con la seguridad de los vehículos de motor en las terminales exteriores identificadas en la siguiente tabla. Como resultado, CAPCO está llevando a cabo un retiro de seguridad.
| ! I M P O R T A N T E ! |
| ➢ Se están recuperando las terminals exteriores compradas en AutoZone. |
| ➢ Debe ponerse en contacto con nuestro centro de atención al cliente al 1-877-597-9588 para determinar los siguientes pasos para obtener el remedio Gratis. |
¿Cuál es el problema?
Está recibiendo esta carta porque los registros de AutoZone indican que puede haber comprado una o más de las terminales exteriores afectadas de AutoZone. El defecto puede provocar la pérdida del control del vehículo y puede provocar un accidente sin previo aviso. Algunos propietarios pueden experimentar una vibración en el volante, escuchar un sonido inusual o sentir algo anormal al girar el volante. Las terminals exteriores afectadas son las siguientes:
| Nombre del producto | Marca | Logotipo del producto | Número de pieza | Código de fecha |
| Outer Tie Rod | CTR | ES3353 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES2600R | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES800525 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES800530 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4030 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4031 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4089 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4090 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3655 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3567 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3713 | OA, OB, OC, OD, or OE |
Si su terminal exterior todavía está en su caja, el nombre DURALAST® esta puesto en el exterior de la caja.
CAPCO está retirando todas las terminales exteriores que lleven el logotipo CTR con cualquier código de fecha que se muestra en la tabla anterior. El logotipo CTR y el código de fecha de terminal exterior se pueden encontrar en el extremo de la terminal. El vehículo debe levantarse mecánicamente bajo la supervisión de un mecánico calificado para ver el extremo de la terminal exterior.
¿Qué debe hacer?
- Si usted cree que posee un vehículo equipado con una terminal exterior afectada, póngase en contacto con nuestro centro de servicio al cliente al 1-877-597-9588 y proporcione la información del propietario adecuada para obtener su terminal exterior inspeccionada y reemplazada LIBRE DE CARGO. Si ya ha incurrido gastos para remediar la terminal exterior afectada antes de recibir este aviso, llame a nuestro centro de servicio al cliente para ver si es elegible para un reembolso.
- La reparacion tomara aproximadamente 45 minutos.
- Si su terminal exterior comprada en AutoZone aún no se ha instalado en un vehículo, póngase en contacto con nuestro centro de servicio al cliente al 1-877-597-9588 y proporcione la información del propietario adecuada para obtener su terminal exterior afectada, reemplazada LIBRE DE CARGO.
- Si tiene más preguntas sobre el proceso gratuito de inspección, reparación gratuita o reembolso, llame a nuestro centro de atención al cliente al 1-877-597-9588.
¿Qué hacer si siente que recibió este aviso por error?
Si ya no posee la terminal exterior comprada en AutoZone o el vehículo en el que puede estar instalada, llame a nuestro centro de servicio al cliente al 1-877-597-9588 con la información del nuevo propietario.
¿Qué hacer si tiene más preguntas o preocupaciones?
Llame a nuestro centro de servicio al cliente al 1-800-555-5555. Si después de haber intentado aprovechar este retiro de seguridad, todavía no está satisfecho, puede presentar una queja al Administrador, Administración Nacional de Seguridad del Tráfico en Carreteras, 1200 New Jersey Avenue, SE, Washington, DC 20590, o llamar al Línea directa de seguridad del vehículo al 1-888-327-4236 (TTY 1-800-424-9153), o vaya a http:// www.safercar.gov.
Pedimos disculpas por este inconveniente. Sin embargo, nos preocupa su seguridad y satisfacción continua.
Sinceramente,
Tsuyoshi Nakao, Vice President
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
|---|---|---|
| CTR | OUTER TIE ROD | 01/01/2019 - 05/31/2019 |
6 Associated Documents
Recall 573 Report - Amendment 1
RCLRPT-19E054-6757.PDF 214.712KB
Defect Notice 573 Report
RCLRPT-19E054-5845.PDF 214.232KB
Recall 573 Report - Amendment 2
RCLRPT-19E054-4014.PDF 214.761KB
Recall 573 Report - Amendment 3
RCLRPT-19E054-5423.PDF 214.784KB
Recall Acknowledgement
RCAK-19E054-3988.pdf 245.731KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19E054-1982.pdf 262.354KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19E054&docType=RCL
- Includes 12 Sizes of Crowfoot Style Adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2" and 29 mm, 32. 5 mm, 33. 6 mm, 38. 4 mm, 40 mm, 42 mm
- Crowfoot Adapters are Nickel Plated for Durability
- Tube Handle Inner Diameter is 2. 125 In. to Service Small Cars, Pick-ups and Large SUVs
- 1/2 Inch Drive Tube Handle Makes it Easy to Remove and Re-install to Proper Torque
- Comes in a Blow Mold Case
- 【 Exclusive Design 】 EWK Inner Tie Rod Tool Set makes it easy to remove and re-install inner tie rods without removing the rack and pinion. Fits tie rods for rack and pinion steering on most Chrysler, Ford, GM, truck, SUV vehicles.
- 【 Wide Application 】 1-3/16” for Ford front-wheel drive (FWD) vehicles of new style tie rods; 1-5/16” for Ford rear-wheel drive (RWD) and most Chrysler vehicles with racks and pinion power steering of new style tie rods; 1-7/16” for GM and Chrysler cars with Saginaw in steering gear.
- 【 Comprehensive Kit 】 Includes a inner tie rod wrench and 3 sizes hex adapters. Constructed from durable chrome steel for long lasting quality. This tie rod remover tool set works with your 1/2” drive wrench.
- 【 Simple Operation 】 EWK Tie Rod Puller Tool makes the difficult job a breeze. Complete the hassle job with right tools!
- 【 Best Seller on Amazon 】 Highly recommend by professional mechanics. Qualified ISO and TUV manufacturing process. EWK provides you premium quality tools with 12 months warranty. Service and Safety guaranteed!
- MAKE TIE ROD ADJUSTMENTS: The ABN | Master Inner Tie Rod Tool Removal 4-Piece Kit is an inner tie rod remover set that allows you to save time by making adjustments without removing the rack and pinion to access hard-to-reach tie rods; For the most operational stability and security, dismantle and replace your tie rods with this tie rod end removal tool kit; For steering repairs and front-end work where access is limited
- FITS YOUR VEHICLE: Fits rounded tie rods for rack and pinion steering on most Chrysler, Ford, and GM vehicles; 1-3/16-inch adapter compatible with Ford front-wheel drive (FWD) vehicles with new style tie rods; 1-5/16-inch adapter compatible with Ford rear-wheel drive (RWD) and most Chrysler vehicles with racks and pinion power steering with new style tie rods; 1-7/16-inch adapter compatible with GM and Chrysler cars with saginaw in steering gear
- BUILT TO LAST: Tie rod remover tool has a 1/2-inch square drive to work with your existing 1/2-inch drive wrench (not for power tools); Constructed from black coated steel for maximum strength and longevity
- EASY STORAGE: Heavy-duty 16.75” x 2.25” x 7.5” inch (42.5cm x 5.7cm x 19.1cm) plastic blow-molded carrying case with 2 latches and built-in handle for easy transportation, safe storage, and quick organization
- PACKAGE CONTENTS: Tie rod end removal tool set includes (1) dual socket rapid slide collar inner tie rod tool (1‐3/16-inch and 1‐5/16-inch hex), (3) adaptors (1‐3/16, 1‐5/1, 1‐7/16 inch adapters with 1‐5/16 inch hex), and (1) carrying case for your convenience
- MAKE SIMPLE AND QUICK ADJUSTMENTS: Use the ABN Tie Rod Removal Tool Inner Tie Rod Puller Tool to save time by adjusting those hard-to-reach tie rods without removing the rack and pinion; Designed for steering repairs and front-end work where access is limited, this tie rods removal tool works with your hand wrench or rounded socket ends (not included); Not designed for use with power tools
- FITS YOUR VEHICLE: Compatible with most Chrysler, Ford, and GM along with any vehicle tie rods that correspond to the included crowfeet sizes; Measure the inner tie rod rack end tool point (width of base above thread on new tie rod end) and compare to open jaw driver size options in your kit; Not for Saginaw type rack and pinion assemblies
- EASILY REMOVE AND ADJUST YOUR INNER TIE RODS: Fit one of the open-jaw driver pieces over the inner tie rod then slip the 20-inch (50.8 cm) long tie rod tool removal sleeve over the tie rod and connect it to the crowfoot; Take your time fitting the rack end removal tool tie rod kit on properly then use a 1/2-inch breaker bar to loosen or torque down
- CONVENIENT STORAGE: Heavy-duty 3.5 x 7 x 21.5-inch (8.9 x 17.8 x 54.6 cm) plastic blow-molded storage case for easy transportation, safe storage, and quick organization; Take these automotive tools tie rod removal tool kit with you anywhere
- PACKAGE CONTENTS: Inner tie rod removal kit includes a rapid slide collar, (7) crowfeet hex clip tools (SAE - 1-3/16”, 1-1/4”, 1-5/16”, 1-7/16; Metric – 14mm, 17mm, 33.6mm), and a carrying case for your convenience; Use on a level surface with sturdy jack stands, a functional E-brake, rear chocks (4 are safer than 2), and hand gloves
- Everything you need for a fast & effective separation pull removal of stubborn ball joint, front tie rod ends and pitman arm on most domestic and imported models. PERFECT FOR: most compact cars, mid-size cars and light pickup trucks. PROBABLY UNFIT: most full-size cars, mid-size and full-size pickup trucks.
- You will get 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case. Made of heat-treated alloy steel, with great strength and durability, all tools were packed in a convenient ABS carrying case for easy storage and transportation.
- Pitman Arm and Tie Rod End Puller: the versatile design allows this tool to be used as a pitman arm remover for many small, domestic rear wheel drive vehicles, or as a tie rod end puller for many domestic and import vehicles _____ Pitman Arm Puller: this puller will handle nearly any pitman arm job on passenger cars and light trucks. It features special forged jaws shaped to fit the job, ensuring a positive grip every time.
- Conical Pitman Arm Puller: designed to fit Pitman arms on domestic cars and light-duty trucks. _____ Ball Joint Separator: for separating the ball joint from the spindle support arm on domestic and import front wheel drive vehicles adjustable for different size ball joints, 1-1/8" & 2-1/8" (30 & 56mm) maximum opening capacity.
- Tie Rod and Ball Joint Remover: a universal heavy-duty puller that removes a wide range of tie rods and ball joints from a variety of cars, trucks, SUVs and heavy-duty vehicles.
- Practical: Use the ABN Inner Tie Rod Tool 3/8” Inch to remove inner tie rods without having to extract outer tie rods
- Compatible: For all standard tie rods with smooth cylinder ends; Will work on any rod that fits between the 3” top and bottom components with both 9/16” nuts screwed on and tightened
- Easy to Use: Slide tool over end and tighten collar to allow access with a 3/8” drive extension; adapters can be used for larger breaker bars/extensions
- Strong Grip: Tool teeth grip the tie rod securely as you plug in a socket wrench or breaker bar and turn as necessary
- Convenient: Compact/low profile design means no bulky tool to store; Inexpensive and effective way to turn smooth tie rod ends
- Made for use with inner tie rod ends, as well as rack and pinion assemblies
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- These tools should not be used with power tools, but used only with a hand wrench
- Designed for working in cramped conditions where sockets and wrenches just won't work or fit
- This kit features a quick slide collar to secure the crow's feet, and includes 1 long socket removal tool, and 7 crow's foot sizes; S.A.E.: 1-3/16", 1-1/4", 1-5/16", 1-7/16"; Metric: 14mm, 17mm, 33.6mm
- SPECIFICATIONS: This Pitman Arm and Tie Rod Adjusting Tool Set includes one 1/2-inch drive 1 7/16-inch Pitman Arm Adjusting tool and four 1/2-inch drive Tie Rod Adjusting Tools in the following sizes: 3/4-inch, 7/8-inch, 1 1/8-inch, and 1 13/16-inch.
- DESIGN CONSIDERATIONS: Constructed of Chrome-Moly steel with a corrosion-resistant Manganese Phosphate Coating, these Pitman Arm and Tie Rod Adjusting tools will work with your favorite 1/2-inch drive ratchet or flex bar for easy and convenient use, while the unique design allows for 360-degree rotation of the adjusting sleeve, even when space is limited.
- CONVENIENT STORAGE: This set comes in a convenient, blow-molded storage case, so you'll never have to search for Pitman Arm or Tie Rod Adjusting Tool you need when you need it, and you'll easily be able to transport the whole set to your next job or project.
- RELIABLE | EFFECTIVE | EFFICIENT: Users trust ARES to be quality tools. You are backed by our Performance Assurance Limited Lifetime Warranty. If you have any issues with your ARES Pitman Arm and Tie Rod Adjusting Tool Set, simply contact customer service for troubleshooting help, parts, replacement, or refund.
- ASPCA BUSINESS AMBASSADOR: We are proud to be part of the ASPCA Business Ambassador Program. If you have a pet, you realize they are more than a pet, they are part of the family. With your support, we’re proud to help this great organization.
- Practical: the 3/8" Inner Tie Rod Tool turns smooth tie rods easily and remove inner tie rods without removing the outer tie rod
- Compatibility: fit for all standard tie rods with smooth cylinder ends; Work on any rod that fits between the 3" top and bottom components with both 9/16" nuts screwed on and tightened
- Easy to use: simply slide tool over the end and tighten collar to allow access with a 3/8" drive extension; adapters can be used for larger breaker bars/extensions
- Strong grip: tool teeth grip the tie rod securely as you plug in a socket wrench or breaker bar and turn these smooth tie rod ends
- Convenient: design with compact/low profile means no bulky tool to store; Best tool for servicing inner tie rods to easily remove, repair and installation
Last update on 2020-05-27 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-05-27 / Affiliate links / Images from Amazon Product Advertising API
