August 15, 2019 NHTSA CAMPAIGN NUMBER: 19E054000
If the tie rods fail due to not being durable, control of the vehicle may be affected, increasing the risk of a crash.
NHTSA Campaign Number: 19E054
Manufacturer Capco USA, Inc.
Components STEERING
Potential Number of Units Affected 4,530
Summary
Capco USA inc. (Capco) is recalling certain CTR Outer Tie Rods sold for aftermarket installation. The taper on the ball studs may affect the durability of the outer tie rods.
Remedy
Capco will notify the affected distributors, and will provide replacement outer tie rods to the retail customers, free of charge. The recall began on October 3, 2019. Owners may contact Capco customer service at 1-248-994-0815.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA is missing critical, required information for this safety recall. This information must be supplied through the NHTSA Recalls Portal within 5 working days of confirming its accuracy:
- A statement that the defect or noncompliance can cause a vehicle crash without prior warning; or a description of whatever prior warning may occur, and a statement that if this warning is not heeded, a vehicle crash can occur (49 CFR 577.5 (f)(1)).
- Your company's program shall include a plan for reimbursing an owner or purchaser who incurred costs to obtain a remedy for the problem addressed by the recall within a reasonable time in advance of your company's notification of owners, purchasers and dealers, in accordance with § 573.13 of this part. Your company's plan may incorporate by reference a general reimbursement plan it previously submitted to NHTSA, together with information specific to the individual recall. Information required by § 573.13 that is not in a general reimbursement plan shall be submitted in your company's report to NHTSA under this section. If your company submits one or more general reimbursement plans, your company shall update each plan every two years, in accordance with § 573.13. Your company's remedy program and reimbursement plans will be available for inspection by the public at NHTSA headquarters (49 CFR 573.6 (c)(8)(i)). If the vehicles are new and would be covered under the manufacturer's warranty program, please state that in the remedy section of your filing.
IMPORTANT SAFETY RECALL NOTICE
NHTSA Recall No. 19E054
October 2019
[Owner Name/Dealer Name] [Address]
[City], [State] [Zip] Dear Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
CAPCO USA, Inc. has decided that a defect which relates to motor vehicle safety exists in the Outer Tie Rods identified in the table below. As a result CAPCO is conducting a safety recall.
| ! I M P O R T A N T ! |
| ➢ Outer Tie Rods purchased from AutoZone are being recalled. |
| ➢ You should contact our customer service center at 1-877-597-9588 to determine the next steps to obtain the remedy FREE OF CHARGE. |
What is The Concern?
You are receiving this letter because AutoZone’s records indicate that you may have purchased one or more of the affected Outer Tie Rods from AutoZone. The defect may lead to loss of vehicle control and may cause a crash without warning. Some owners may experience a vibration in the steering wheel, hear an unusual sound or feel abnormal play when turning the steering wheel. The affected Outer Tie Rods are as follows:
| Product Name | Brand | Product Logo | Part Number | Date Code |
| Outer Tie Rod | CTR | ES3353 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES2600R | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES800525 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES800530 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4030 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4031 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4089 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4090 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3655 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3567 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3713 | OA, OB, OC, OD, or OE |
If your Outer Tie Rod is still in the box, the name DURALAST® will be printed on the outside of the box.
CAPCO is recalling all of the Outer Tie Rods bearing the CTR logo with any date code shown in the table above. The CTR logo and date code of your Outer Tie Rod can be located on the tie rod end. The vehicle must be mechanically lifted under the supervision of a skilled mechanic in order to see the tie rod end.
What Should You Do?
- If you believe you own a vehicle equipped with an affected Outer Tie Rod, please contact our customer service center at 1-877-597-9588 and provide them with the appropriate owner information to get your affected Outer Tie Rod inspected and replaced FREE OF CHARGE. If you have already incurred costs to remedy the affected Outer Tie Rod before receiving this notice, please call our customer service center to see if you are eligible for reimbursement.
- The repair will take approximately 45 minutes.
- If your Outer Tie Rod purchased from AutoZone has not yet been installed on a vehicle, please contact our customer service center at 1-877-597-9588 and provide them with the appropriate owner information to get your affected Outer Tie Rod replaced FREE OF CHARGE.
- If you have further questions regarding the free inspection, free repair, and reimbursement process, please call our customer service center at 1-877-597-9588.
What To Do if You Feel You Received this Notice in Error?
If you no longer own the Outer Tie Rod purchased from AutoZone or the vehicle on which it may be equipped, please call our customer service center at 1-877-597-9588 with the new owner’s information.
What To Do If You Have Further Questions or Concerns?
Please call our customer service center at 1-877-597-9588. If after having attempted to take advantage of this recall, you are still not satisfied, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http:// www.safercar.gov.
We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction.
Sincerely,
Tsuyoshi Nakao, Vice President
AVISO IMPORTANTE DE RETIRADA DE SEGURIDAD
NHTSA Recall No. 19E054
octubre 2019
[Owner Name/Dealer Name] [Address]
[City], [State] [Zip] Estimado Cliente:
Este aviso se le envía de acuerdo con los requisitos de la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados.
CAPCO USA, Inc. ha decidido que existe un defecto relacionado con la seguridad de los vehículos de motor en las terminales exteriores identificadas en la siguiente tabla. Como resultado, CAPCO está llevando a cabo un retiro de seguridad.
| ! I M P O R T A N T E ! |
| ➢ Se están recuperando las terminals exteriores compradas en AutoZone. |
| ➢ Debe ponerse en contacto con nuestro centro de atención al cliente al 1-877-597-9588 para determinar los siguientes pasos para obtener el remedio Gratis. |
¿Cuál es el problema?
Está recibiendo esta carta porque los registros de AutoZone indican que puede haber comprado una o más de las terminales exteriores afectadas de AutoZone. El defecto puede provocar la pérdida del control del vehículo y puede provocar un accidente sin previo aviso. Algunos propietarios pueden experimentar una vibración en el volante, escuchar un sonido inusual o sentir algo anormal al girar el volante. Las terminals exteriores afectadas son las siguientes:
| Nombre del producto | Marca | Logotipo del producto | Número de pieza | Código de fecha |
| Outer Tie Rod | CTR | ES3353 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES2600R | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES800525 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES800530 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4030 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4031 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4089 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES4090 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3655 | OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3567 | OA, OB, OC, OD, or OE | |
| Outer Tie Rod | CTR | ES3713 | OA, OB, OC, OD, or OE |
Si su terminal exterior todavía está en su caja, el nombre DURALAST® esta puesto en el exterior de la caja.
CAPCO está retirando todas las terminales exteriores que lleven el logotipo CTR con cualquier código de fecha que se muestra en la tabla anterior. El logotipo CTR y el código de fecha de terminal exterior se pueden encontrar en el extremo de la terminal. El vehículo debe levantarse mecánicamente bajo la supervisión de un mecánico calificado para ver el extremo de la terminal exterior.
¿Qué debe hacer?
- Si usted cree que posee un vehículo equipado con una terminal exterior afectada, póngase en contacto con nuestro centro de servicio al cliente al 1-877-597-9588 y proporcione la información del propietario adecuada para obtener su terminal exterior inspeccionada y reemplazada LIBRE DE CARGO. Si ya ha incurrido gastos para remediar la terminal exterior afectada antes de recibir este aviso, llame a nuestro centro de servicio al cliente para ver si es elegible para un reembolso.
- La reparacion tomara aproximadamente 45 minutos.
- Si su terminal exterior comprada en AutoZone aún no se ha instalado en un vehículo, póngase en contacto con nuestro centro de servicio al cliente al 1-877-597-9588 y proporcione la información del propietario adecuada para obtener su terminal exterior afectada, reemplazada LIBRE DE CARGO.
- Si tiene más preguntas sobre el proceso gratuito de inspección, reparación gratuita o reembolso, llame a nuestro centro de atención al cliente al 1-877-597-9588.
¿Qué hacer si siente que recibió este aviso por error?
Si ya no posee la terminal exterior comprada en AutoZone o el vehículo en el que puede estar instalada, llame a nuestro centro de servicio al cliente al 1-877-597-9588 con la información del nuevo propietario.
¿Qué hacer si tiene más preguntas o preocupaciones?
Llame a nuestro centro de servicio al cliente al 1-800-555-5555. Si después de haber intentado aprovechar este retiro de seguridad, todavía no está satisfecho, puede presentar una queja al Administrador, Administración Nacional de Seguridad del Tráfico en Carreteras, 1200 New Jersey Avenue, SE, Washington, DC 20590, o llamar al Línea directa de seguridad del vehículo al 1-888-327-4236 (TTY 1-800-424-9153), o vaya a http:// www.safercar.gov.
Pedimos disculpas por este inconveniente. Sin embargo, nos preocupa su seguridad y satisfacción continua.
Sinceramente,
Tsuyoshi Nakao, Vice President
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| CTR | OUTER TIE ROD | 01/01/2019 - 05/31/2019 |
12 Associated Documents
Recall 573 Report - Amendment 1
RCLRPT-19E054-6757.PDF 214.712KB
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Open in new tab Defect Notice 573 Report
RCLRPT-19E054-5845.PDF 214.232KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19E054-8864.PDF 211.305KB
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Recall Quarterly Report #2, 2020-1
RCLQRT-19E054-1629.PDF 211.22KB
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Recall 573 Report - Amendment 2
RCLRPT-19E054-4014.PDF 214.761KB
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Recall 573 Report - Amendment 3
RCLRPT-19E054-5423.PDF 214.784KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19E054-1982.pdf 262.354KB
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Recall 573 Report - Amendment 4
RCLRPT-19E054-1856.PDF 214.831KB
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Recall Acknowledgement
RCAK-19E054-3988.pdf 245.731KB
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Recall Quarterly Report #1, 2019-4
RCLQRT-19E054-6349.PDF 211.115KB
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Recall Quarterly Report #5, 2020-4
RCLQRT-19E054-0810.PDF 211.518KB
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Recall Quarterly Report #4, 2020-3
RCLQRT-19E054-6147.PDF 211.408KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19E054&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
- 1. ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
- 2. HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
- 3. UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
- 4. PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
- 5. ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
- [Make Tie Rod Adjustments]: The ABN | Master Inner Tie Rod Tool Removal 4-Piece Kit is an inner tie rod remover set that allows you to save time by making adjustments without removing the rack and pinion to access hard-to-reach tie rods; For the most operational stability and security, dismantle and replace your tie rods with this tie rod end removal tool kit; For steering repairs and front-end work where access is limited
- [Fits Your Vehicle]: Fits rounded tie rods for rack and pinion steering on most vehicles; 1-3/16-inch adapter compatible with most front wheel drive (FWD) vehicles with new style tie rods; 1-5/16-inch adapter compatible with most rear wheel drive (RWD) and most vehicles with racks and pinion power steering with new style tie rods; 1-7/16-inch adapter compatible with most cars with saginaw in steering gear
- [Built to Last]: Tie rod remover tool has a 1/2-inch square drive to work with your existing 1/2-inch drive wrench (not for power tools); Constructed from black coated steel for maximum strength and longevity
- [Easy Storage]: Heavy-duty 16.75” x 2.25” x 7.5” inch (42.5cm x 5.7cm x 19.1cm) plastic blow-molded carrying case with 2 latches and built-in handle for easy transportation, safe storage, and quick organization
- [Package Contents]: Tie rod end removal tool set includes (1) dual socket rapid slide collar inner tie rod tool (1‐3/16-inch and 1‐5/16-inch hex), (3) adaptors (1‐3/16, 1‐5/1, 1‐7/16 inch adapters with 1‐5/16 inch hex), and (1) carrying case for your convenience
- Professional front end service tool set makes it easy to separate pitman arms, tie rods, and ball joints without damage.
- Total 5 units tools are in different shapes and sizes, can remove even the most stubborn ball joints/ tie rods/ pitman arms.
- Made of heat-treated alloy steel, with great strength and durability, offering 1 year warranty.
- All tools were packed in a convenient ABS carrying case for easy storage and transportation.
- List: 1x ball joints separator, 2x C-shape small/ large pitman arms puller, 2x tie rods remover.
- PICKLE FORK: Shankly’s ball joint removal tool is simple to use, place pickle fork under the ball joint or tie rod bracket, then tap with a hammer to dislodge.
- EXTRA LONG HANDLES: Shankly’s tie rod removal tool features extra long handles to assist with maneuverability and to effectively deal with difficult angles.
- HEAVY DUTY USE: Shankly’s tie rod tools are professional grade, constructed with drop forged, heat treated, strong carbon steel to ensure long term and heavy duty use.
- COMPONENT DETAILS: This tie rod end puller features 3 pickle fork types. Pickle Fork #1, 22mm opening and 300mm in length. Pickle Fork #2, 27mm opening and 300mm in length. Pickle Fork #3, 18mm opening and 400mm in length. Ideal solution for tie rod puller and ball joint separator jobs.
- HANDY STORAGE CASE: Shankly’s tie rod end tool includes a handy case which makes storage, organization and transportation a breeze.
- 【 Universal Design 】 EWK Inner Tie Rod Removal Tool Set makes it easy to remove and re-install inner tie rods without removing the whole rack and pinion. Fits tie rods for rack and pinion steering on most Chrysler, Ford, GM, truck, SUV vehicles. **Note: Before purchase, please refer to your vehicle owner's manual for the inner tie rod size
- 【 Wide Application 】 1-3/16” for Ford front-wheel drive (FWD) vehicles of new style tie rods; 1-5/16” for Ford rear-wheel drive (RWD) and most Chrysler vehicles with racks and pinion power steering of new style tie rods; 1-7/16” for GM and Chrysler cars with Saginaw in steering gear.
- 【 Comprehensive Kit 】 Includes an inner tie rod wrench and 3 sizes hex adapters. Constructed from durable chrome steel for long lasting quality. This inner tie rod wrench works with your 1/2” drive wrench.
- 【 Easy to Use 】 Highly recommend by professional mechanics. EWK tie rod end removal tool makes the difficult job a breeze. Complete the hassle job with right tools, Order Yours Now!
- 【 Best Seller on Amazon 】 Service and Safety guaranteed! Qualified ISO and TUV manufacturing process. EWK provides you premium quality tools with 12 months warranty.
- SPECIFICATIONS: This Pitman Arm and Tie Rod Adjusting Tool Set includes one 1/2-inch drive 1 7/16-inch Pitman Arm Adjusting tool and four 1/2-inch drive Tie Rod Adjusting Tools in the following sizes: 3/4-inch, 7/8-inch, 1 1/8-inch, and 1 13/16-inch.
- DESIGN CONSIDERATIONS: Constructed of Chrome-Moly steel with a corrosion-resistant Manganese Phosphate Coating, these Pitman Arm and Tie Rod Adjusting tools will work with your favorite 1/2-inch drive ratchet or flex bar for easy and convenient use, while the unique design allows for 360-degree rotation of the adjusting sleeve, even when space is limited.
- CONVENIENT STORAGE: This set comes in a convenient, blow-molded storage case, so you'll never have to search for Pitman Arm or Tie Rod Adjusting Tool you need when you need it, and you'll easily be able to transport the whole set to your next job or project.
- RELIABLE | EFFECTIVE | EFFICIENT: Users trust ARES to be quality tools. You are backed by our Performance Assurance Limited Lifetime Warranty. If you have any issues with your ARES Pitman Arm and Tie Rod Adjusting Tool Set, simply contact customer service for troubleshooting help, parts, replacement, or refund.
- ASPCA BUSINESS AMBASSADOR: We are proud to be part of the ASPCA Business Ambassador Program. If you have a pet, you realize they are more than a pet, they are part of the family. With your support, we’re proud to help this great organization.
- Designed to remove, and install inner tie rods quickly and easily
- 12 different adapters to cover most applications on cars and light trucks
- Replaces the inner tie rod without removing the rack and pinion
- Includes 6 SAE and 6 metric adapters to handle a variety of make and model vehicles
- Forged steel construction for durability, and comes organized in a molded case for easy storage
- Facilitates 360-degree rotation of adjusting sleeve in tight areas
- Blow molded case keeps the tools organized and easy to transport
- 1 PC Pitman arm tool
- 4 PC Tie rod tools
- Weight 2.5 lbs.
Last update on 2021-01-26 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-01-26 / Affiliate links / Images from Amazon Product Advertising API
