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Outer Tie Rods may Fail - CTR Outer Tie Rods
Recalls

Outer Tie Rods may Fail - CTR Outer Tie Rods

oemdtc October 9, 2019 No Comments

August 15, 2019 NHTSA CAMPAIGN NUMBER: 19E054000

Outer Tie Rods may Fail

If the tie rods fail due to not being durable, control of the vehicle may be affected, increasing the risk of a crash.

 

NHTSA Campaign Number: 19E054

Manufacturer Capco USA, Inc.

Components STEERING

Potential Number of Units Affected 4,530

 

Summary

Capco USA inc. (Capco) is recalling certain CTR Outer Tie Rods sold for aftermarket installation. The taper on the ball studs may affect the durability of the outer tie rods.

 

Remedy

Capco will notify the affected distributors, and will provide replacement outer tie rods to the retail customers, free of charge. The recall began on October 3, 2019. Owners may contact Capco customer service at 1-248-994-0815.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


NHTSA is missing critical, required information for this safety recall. This information must be supplied through the NHTSA Recalls Portal within 5 working days of confirming its accuracy:

- A statement that the defect or noncompliance can cause a vehicle crash without prior warning; or a description of whatever prior warning may occur, and a statement that if this warning is not heeded, a vehicle crash can occur (49 CFR 577.5 (f)(1)).

- Your company's program shall include a plan for reimbursing an owner or purchaser who incurred costs to obtain a remedy for the problem addressed by the recall within a reasonable time in advance of your company's notification of owners, purchasers and dealers, in accordance with § 573.13 of this part. Your company's plan may incorporate by reference a general reimbursement plan it previously submitted to NHTSA, together with information specific to the individual recall. Information required by § 573.13 that is not in a general reimbursement plan shall be submitted in your company's report to NHTSA under this section. If your company submits one or more general reimbursement plans, your company shall update each plan every two years, in accordance with § 573.13. Your company's remedy program and reimbursement plans will be available for inspection by the public at NHTSA headquarters (49 CFR 573.6 (c)(8)(i)). If the vehicles are new and would be covered under the manufacturer's warranty program, please state that in the remedy section of your filing.


IMPORTANT SAFETY RECALL NOTICE

NHTSA Recall No. 19E054
October 2019

 

[Owner Name/Dealer Name] [Address]

[City], [State] [Zip]  Dear Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

CAPCO USA, Inc. has decided that a defect which relates to motor vehicle safety exists in the Outer Tie Rods identified in the table below. As a result CAPCO is conducting a safety recall.

 

!  I M P O R T A N T  !
➢   Outer Tie Rods purchased from AutoZone are being recalled.
➢   You should contact our customer service center at 1-877-597-9588  to determine the next steps to obtain the remedy FREE OF CHARGE.

 

What is The Concern? 

You are receiving this letter because AutoZone’s records indicate that you may have purchased one or more of the affected Outer Tie Rods from AutoZone. The defect may lead to loss of vehicle control and may cause a crash without warning.  Some owners may experience a vibration in the steering wheel, hear an unusual sound or feel abnormal play when turning the steering wheel. The affected Outer Tie Rods are as follows:

Product Name Brand Product Logo  Part Number Date Code
Outer Tie Rod CTR ES3353 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES2600R OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES800525 OB, OC, OD, or OE
Outer Tie Rod CTR ES800530 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES4030 OB, OC, OD, or OE
Outer Tie Rod CTR ES4031 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES4089 OB, OC, OD, or OE
Outer Tie Rod CTR ES4090 OB, OC, OD, or OE
Outer Tie Rod CTR ES3655 OB, OC, OD, or OE
Outer Tie Rod CTR ES3567 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES3713 OA, OB, OC, OD, or OE

If your Outer Tie Rod is still in the box, the name DURALAST® will be printed on the outside of the box.   

 

CAPCO is recalling all of the Outer Tie Rods bearing the CTR logo with any date code shown in the table above. The CTR logo and date code of your Outer Tie Rod can be located on the tie rod end. The vehicle must be mechanically lifted under the supervision of a skilled mechanic in order to see the tie rod end.

 

What Should You Do?

  • If you believe you own a vehicle equipped with an affected Outer Tie Rod, please contact our customer service center at 1-877-597-9588 and provide them with the appropriate owner information to get your affected Outer Tie Rod inspected and replaced FREE OF CHARGE. If you have already incurred costs to remedy the affected Outer Tie Rod before receiving this notice, please call our customer service center to see if you are eligible for reimbursement.
  • The repair will take approximately 45 minutes.
  • If your Outer Tie Rod purchased from AutoZone has not yet been installed on a vehicle, please contact our customer service center at 1-877-597-9588 and provide them with the appropriate owner information to get your affected Outer Tie Rod replaced FREE OF CHARGE. 
  • If you have further questions regarding the free inspection, free repair, and reimbursement process, please call our customer service center at 1-877-597-9588.

 

What To Do if You Feel You Received this Notice in Error? 

If you no longer own the Outer Tie Rod purchased from AutoZone or the vehicle on which it may be equipped,  please call our customer service center at 1-877-597-9588 with the new owner’s information.

 

What To Do If You Have Further Questions or Concerns? 

Please call our customer service center at 1-877-597-9588. If after having attempted to take advantage of this recall, you are still not satisfied, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at     1-888-327-4236 (TTY 1-800-424-9153), or go to http:// www.safercar.gov.

We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction.

 

Sincerely,

Tsuyoshi Nakao, Vice President


AVISO IMPORTANTE DE RETIRADA DE SEGURIDAD

 

NHTSA Recall No. 19E054
octubre 2019

 

[Owner Name/Dealer Name] [Address]

[City], [State] [Zip]  Estimado Cliente:

Este aviso se le envía de acuerdo con los requisitos de la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados.

 

CAPCO USA, Inc. ha decidido que existe un defecto relacionado con la seguridad de los vehículos de motor en las terminales exteriores identificadas en la siguiente tabla. Como resultado, CAPCO está llevando a cabo un retiro de seguridad.

 

!  I M P O R T A N T E  !
➢   Se están recuperando las terminals exteriores compradas en AutoZone.
➢   Debe ponerse en contacto con nuestro centro de atención al cliente al 1-877-597-9588 para determinar los siguientes pasos para obtener el remedio Gratis.

 

¿Cuál es el problema? 

Está recibiendo esta carta porque los registros de AutoZone indican que puede haber comprado una o más de las terminales exteriores afectadas de AutoZone. El defecto puede provocar la pérdida del control del vehículo y puede provocar un accidente sin previo aviso. Algunos propietarios pueden experimentar una vibración en el volante, escuchar un sonido inusual o sentir algo anormal al girar el volante. Las terminals exteriores afectadas son las siguientes:

Nombre del producto Marca Logotipo del producto Número de pieza Código de fecha
Outer Tie Rod CTR ES3353 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES2600R OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES800525 OB, OC, OD, or OE
Outer Tie Rod CTR ES800530 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES4030 OB, OC, OD, or OE
Outer Tie Rod CTR ES4031 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES4089 OB, OC, OD, or OE
Outer Tie Rod CTR ES4090 OB, OC, OD, or OE
Outer Tie Rod CTR ES3655 OB, OC, OD, or OE
Outer Tie Rod CTR ES3567 OA, OB, OC, OD, or OE
Outer Tie Rod CTR ES3713 OA, OB, OC, OD, or OE

Si su terminal exterior todavía está en su caja, el nombre DURALAST® esta puesto en el exterior de la caja.

 

CAPCO está retirando todas las terminales exteriores que lleven el logotipo CTR con cualquier código de fecha que se muestra en la tabla anterior. El logotipo CTR y el código de fecha de terminal exterior se pueden encontrar en el extremo de la terminal. El vehículo debe levantarse mecánicamente bajo la supervisión de un mecánico calificado para ver el extremo de la terminal exterior.

 

¿Qué debe hacer?

  • Si usted cree que posee un vehículo equipado con una terminal exterior afectada, póngase en contacto con nuestro centro de servicio al cliente al 1-877-597-9588 y proporcione la información del propietario adecuada para obtener su terminal exterior inspeccionada y reemplazada LIBRE DE CARGO. Si ya ha incurrido gastos para remediar la terminal exterior afectada antes de recibir este aviso, llame a nuestro centro de servicio al cliente para ver si es elegible para un reembolso.
  • La reparacion tomara aproximadamente 45 minutos.
  • Si su terminal exterior comprada en AutoZone aún no se ha instalado en un vehículo, póngase en contacto con nuestro centro de servicio al cliente al 1-877-597-9588 y proporcione la información del propietario adecuada para obtener su terminal exterior afectada, reemplazada LIBRE DE CARGO. 
  • Si tiene más preguntas sobre el proceso gratuito de inspección, reparación gratuita o reembolso, llame a nuestro centro de atención al cliente al 1-877-597-9588.

 

¿Qué hacer si siente que recibió este aviso por error? 

Si ya no posee la terminal exterior comprada en AutoZone o el vehículo en el que puede estar instalada, llame a nuestro centro de servicio al cliente al 1-877-597-9588 con la información del nuevo propietario.

 

¿Qué hacer si tiene más preguntas o preocupaciones? 

Llame a nuestro centro de servicio al cliente al 1-800-555-5555. Si después de haber intentado aprovechar este retiro de seguridad, todavía no está satisfecho, puede presentar una queja al Administrador, Administración Nacional de Seguridad del Tráfico en Carreteras, 1200 New Jersey Avenue, SE, Washington, DC 20590, o llamar al Línea directa de seguridad del vehículo al 1-888-327-4236 (TTY 1-800-424-9153), o vaya a http:// www.safercar.gov.

 

Pedimos disculpas por este inconveniente. Sin embargo, nos preocupa su seguridad y satisfacción continua.

 

Sinceramente,

Tsuyoshi Nakao, Vice President


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
CTR OUTER TIE ROD 01/01/2019 - 05/31/2019

12 Associated Documents

Recall 573 Report - Amendment 1

RCLRPT-19E054-6757.PDF 214.712KB

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Defect Notice 573 Report

RCLRPT-19E054-5845.PDF 214.232KB

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Recall Quarterly Report #3, 2020-2

RCLQRT-19E054-8864.PDF 211.305KB

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Recall Quarterly Report #2, 2020-1

RCLQRT-19E054-1629.PDF 211.22KB

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Recall 573 Report - Amendment 2

RCLRPT-19E054-4014.PDF 214.761KB

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Recall 573 Report - Amendment 3

RCLRPT-19E054-5423.PDF 214.784KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19E054-1982.pdf 262.354KB

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Recall 573 Report - Amendment 4

RCLRPT-19E054-1856.PDF 214.831KB

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Recall Acknowledgement

RCAK-19E054-3988.pdf 245.731KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19E054-6349.PDF 211.115KB

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Recall Quarterly Report #5, 2020-4

RCLQRT-19E054-0810.PDF 211.518KB

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Recall Quarterly Report #4, 2020-3

RCLQRT-19E054-6147.PDF 211.408KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19E054&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above


 

Bestseller No. 1
Lisle 46800 Master Inner Tie Rod Tool Set
Lisle 46800 Master Inner Tie Rod Tool Set
  • Case is designed to hold up to 4 additional crow's feet as new applications are discovered
  • Works on inner tie rods with inaccessible wrench flats
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$87.49
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Orion Motor Tech 5pc Ball Joint Separator, Pitman Arm Puller, Tie Rod End Tool Set for Front End Service, Splitter Removal Kit (BL06)
Orion Motor Tech 5pc Ball Joint Separator, Pitman Arm Puller, Tie Rod End Tool Set for Front End Service, Splitter Removal Kit (BL06)
  • 1. ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
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SaleBestseller No. 3
8MILELAKE Inner Tie Rod Removal Tool Set Car Auto Mechanics Inner Tie Rod Tool
8MILELAKE Inner Tie Rod Removal Tool Set Car Auto Mechanics Inner Tie Rod Tool
  • designed for the inner tie rods that are inaccessible to adjust.
  • The inner tie rod can be easily removed and installed
  • by slipping the long socket over the tie rod end and connecting it to the open-jaw driver.
$39.55
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Bestseller No. 4
ABN 1/2 Inch Drive SAE Inner Tie Rod Removal Tool Kit – Inner Tie Rod Tool Set with Tie Rod Puller Tool and 3 Adapters
ABN 1/2 Inch Drive SAE Inner Tie Rod Removal Tool Kit – Inner Tie Rod Tool Set with Tie Rod Puller Tool and 3 Adapters
  • [Make Tie Rod Adjustments]: The ABN | Master Inner Tie Rod Tool Removal 4-Piece Kit is an inner tie rod remover set that allows you to save time by making adjustments without removing the rack and pinion to access hard-to-reach tie rods; For the most operational stability and security, dismantle and replace your tie rods with this tie rod end removal tool kit; For steering repairs and front-end work where access is limited
  • [Fits Your Vehicle]: Fits rounded tie rods for rack and pinion steering on most vehicles; 1-3/16-inch adapter compatible with most front wheel drive (FWD) vehicles with new style tie rods; 1-5/16-inch adapter compatible with most rear wheel drive (RWD) and most vehicles with racks and pinion power steering with new style tie rods; 1-7/16-inch adapter compatible with most cars with saginaw in steering gear
  • [Built to Last]: Tie rod remover tool has a 1/2-inch square drive to work with your existing 1/2-inch drive wrench (not for power tools); Constructed from black coated steel for maximum strength and longevity
  • [Easy Storage]: Heavy-duty 16.75” x 2.25” x 7.5” inch (42.5cm x 5.7cm x 19.1cm) plastic blow-molded carrying case with 2 latches and built-in handle for easy transportation, safe storage, and quick organization
  • [Package Contents]: Tie rod end removal tool set includes (1) dual socket rapid slide collar inner tie rod tool (1‐3/16-inch and 1‐5/16-inch hex), (3) adaptors (1‐3/16, 1‐5/1, 1‐7/16 inch adapters with 1‐5/16 inch hex), and (1) carrying case for your convenience
$34.99
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Bestseller No. 5
DAYUAN 5pcs Professional Front End Service Tool Kit, Pitman Arm Puller, Ball Joint Separator Tie Rod Remover Tool
DAYUAN 5pcs Professional Front End Service Tool Kit, Pitman Arm Puller, Ball Joint Separator Tie Rod Remover Tool
  • Professional front end service tool set makes it easy to separate pitman arms, tie rods, and ball joints without damage.
  • Total 5 units tools are in different shapes and sizes, can remove even the most stubborn ball joints/ tie rods/ pitman arms.
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  • List: 1x ball joints separator, 2x C-shape small/ large pitman arms puller, 2x tie rods remover.
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Bestseller No. 6
Pickle Fork Tool Set - Includes Tie Rod Tool, Ball Joint Separator, Pitman Arm Wedge (3 Piece Pickle Fork Set)
Pickle Fork Tool Set - Includes Tie Rod Tool, Ball Joint Separator, Pitman Arm Wedge (3 Piece Pickle Fork Set)
  • PICKLE FORK: Shankly’s ball joint removal tool is simple to use, place pickle fork under the ball joint or tie rod bracket, then tap with a hammer to dislodge.
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  • HEAVY DUTY USE: Shankly’s tie rod tools are professional grade, constructed with drop forged, heat treated, strong carbon steel to ensure long term and heavy duty use.
  • COMPONENT DETAILS: This tie rod end puller features 3 pickle fork types. Pickle Fork #1, 22mm opening and 300mm in length. Pickle Fork #2, 27mm opening and 300mm in length. Pickle Fork #3, 18mm opening and 400mm in length. Ideal solution for tie rod puller and ball joint separator jobs.
  • HANDY STORAGE CASE: Shankly’s tie rod end tool includes a handy case which makes storage, organization and transportation a breeze.
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Bestseller No. 7
EWK 4 Pcs Universal Inner Tie Rod Removal Tool Set Inner Tie Rod Wrench Tie Rod End Tool for Honda Ford Chrysler GM
EWK 4 Pcs Universal Inner Tie Rod Removal Tool Set Inner Tie Rod Wrench Tie Rod End Tool for Honda Ford Chrysler GM
  • 【 Universal Design 】 EWK Inner Tie Rod Removal Tool Set makes it easy to remove and re-install inner tie rods without removing the whole rack and pinion. Fits tie rods for rack and pinion steering on most Chrysler, Ford, GM, truck, SUV vehicles. **Note: Before purchase, please refer to your vehicle owner's manual for the inner tie rod size
  • 【 Wide Application 】 1-3/16” for Ford front-wheel drive (FWD) vehicles of new style tie rods; 1-5/16” for Ford rear-wheel drive (RWD) and most Chrysler vehicles with racks and pinion power steering of new style tie rods; 1-7/16” for GM and Chrysler cars with Saginaw in steering gear.
  • 【 Comprehensive Kit 】 Includes an inner tie rod wrench and 3 sizes hex adapters. Constructed from durable chrome steel for long lasting quality. This inner tie rod wrench works with your 1/2” drive wrench.
  • 【 Easy to Use 】 Highly recommend by professional mechanics. EWK tie rod end removal tool makes the difficult job a breeze. Complete the hassle job with right tools, Order Yours Now!
  • 【 Best Seller on Amazon 】 Service and Safety guaranteed! Qualified ISO and TUV manufacturing process. EWK provides you premium quality tools with 12 months warranty.
$40.99
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Bestseller No. 8
ARES 71507 - Pitman Arm and Tie Rod Adjusting Tool Set - 1/2-Inch Drive - Unique Design Allows 360-Degree Rotation of Adjusting Sleeves
ARES 71507 - Pitman Arm and Tie Rod Adjusting Tool Set - 1/2-Inch Drive - Unique Design Allows 360-Degree Rotation of Adjusting Sleeves
  • SPECIFICATIONS: This Pitman Arm and Tie Rod Adjusting Tool Set includes one 1/2-inch drive 1 7/16-inch Pitman Arm Adjusting tool and four 1/2-inch drive Tie Rod Adjusting Tools in the following sizes: 3/4-inch, 7/8-inch, 1 1/8-inch, and 1 13/16-inch.
  • DESIGN CONSIDERATIONS: Constructed of Chrome-Moly steel with a corrosion-resistant Manganese Phosphate Coating, these Pitman Arm and Tie Rod Adjusting tools will work with your favorite 1/2-inch drive ratchet or flex bar for easy and convenient use, while the unique design allows for 360-degree rotation of the adjusting sleeve, even when space is limited.
  • CONVENIENT STORAGE: This set comes in a convenient, blow-molded storage case, so you'll never have to search for Pitman Arm or Tie Rod Adjusting Tool you need when you need it, and you'll easily be able to transport the whole set to your next job or project.
  • RELIABLE | EFFECTIVE | EFFICIENT: Users trust ARES to be quality tools. You are backed by our Performance Assurance Limited Lifetime Warranty. If you have any issues with your ARES Pitman Arm and Tie Rod Adjusting Tool Set, simply contact customer service for troubleshooting help, parts, replacement, or refund.
  • ASPCA BUSINESS AMBASSADOR: We are proud to be part of the ASPCA Business Ambassador Program. If you have a pet, you realize they are more than a pet, they are part of the family. With your support, we’re proud to help this great organization.
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Bestseller No. 9
Performance Tool W89302 Inner Tie Rod Tool Master Set, 1 Pack
Performance Tool W89302 Inner Tie Rod Tool Master Set, 1 Pack
  • Designed to remove, and install inner tie rods quickly and easily
  • 12 different adapters to cover most applications on cars and light trucks
  • Replaces the inner tie rod without removing the rack and pinion
  • Includes 6 SAE and 6 metric adapters to handle a variety of make and model vehicles
  • Forged steel construction for durability, and comes organized in a molded case for easy storage
$71.08
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 10
Astro Pneumatic 7802 Tie Rod / Pitman Arm Adjusting Tool Set
Astro Pneumatic 7802 Tie Rod / Pitman Arm Adjusting Tool Set
  • Facilitates 360-degree rotation of adjusting sleeve in tight areas
  • Blow molded case keeps the tools organized and easy to transport
  • 1 PC Pitman arm tool
  • 4 PC Tie rod tools
  • Weight 2.5 lbs.
$36.59
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2021-01-26 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2021-01-26 / Affiliate links / Images from Amazon Product Advertising API

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NHTSA ID Number: 10161688 Manufacturer Communication Number: 401044 Summary The L.P. Regulator …
Recalls oemdtc August 28, 2019 No Comments

2019 - Berkshire Class A Motorhome - L.P. Regulator Inspection & Remedy Instructions

KYMCO Like 150i
June 12, 2020 NHTSA CAMPAIGN NUMBER: 20V350000 ABS Magnetic Sensor Ring …
Recalls oemdtc June 21, 2020 No Comments

ABS Magnetic Sensor Ring May Wear Prematurely - 2018-2019 KYMCO Like 150i Scooters

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