Foam Pump System May Overheat and Fail - Hale SmartFoam 6.5-12

August 20, 2019 NHTSA CAMPAIGN NUMBER: 19E055000

Foam Pump System May Overheat and Fail

If the fire fighting foam chemical injection is unavailable, it can impact the fire fighting and/or vapor mitigation efforts, which increases the risk of injury to bystanders and emergency personnel.

 

NHTSA Campaign Number: 19E055

Manufacturer Hale Products Inc

Components EQUIPMENT

Potential Number of Units Affected 43

 

Summary

Hale Products Inc. (Hale) is recalling certain SmartFoam 6.5-12 foam pump systems with a 12 volt power supply. The foam pump system can overheat and fail, causing fire fighting foam chemical to be unavailable to fight a fire.

 

Remedy

Hale will notify the fire truck manufacturers that purchased the equipment, and dealers for those companies will replace the SmartFoam 6.5 12 volt systems with SmartFoam 6.5 24 volt systems and a voltage converter, free of charge. The recall began September 11, 2019. Owners may contact Hale customer service at 1-800-533-3569. Hale's number for this recall is SB-175.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


SmartFOAM 6.5‐12
Replaced by 6.5‐24 & Converter SB‐175 D

 

IMPORTANT SAFETY RECALL NOTICE
NHTSA RECALL 19E055

August 16, 2019

 

Dear Fire Apparatus Vehicle Manager:     

This notice is sent to you in accordance with the National and Motor Vehicle Safety Act.  Hale Products has decided a safety related defect may exist in the 12 Volt 6.5 GPM SmartFOAM units.  The supplied system may overheat when the system is run at low flows and high pressures due to the amperage needed to slowly pulse the motor.  Continually overheating could cause the foam system to fail, preventing foam chemical injection, which could impact firefighting and emergency operations.

All units shipped after 8/15/2019 are configured as a 24 Volt 6.5 GPM SmartFOAM with a 12 to 24 Volt converter and are not affected by this recall.  Any open orders will be automatically modified to provide a 24V unit.

Hale will provide a free remedy by replacing the current 12 Volt unit with a new factory assembled and tested 24 Volt 6.5 GPM unit and a 12 to 24 Volt converter in addition to covering 5 hours of labor at standard Hale warranty labor rates.A copy of the suggested notification to the end‐user customers is included. Please forward to your customers that have received the 12 Volt 6.5 GPM SmartFOAM units on the attached list. The customers affected by this notice should contact Hale Customer Service directly to arrange replacement.

Hale Products will handle the field replacements through the Hale Returned Material Authorization (RMA) process.  To initiate a return, or service, please contact our Customer Service Department at [email protected]  Our Customer Service Representative will provide you with an RMA number to return the Foam unit and enter a replacement sales order.

If you have already performed this repair, you may be eligible to receive reimbursement for the cost of performing the repair which is the subject of this recall. For more information contact: Joe Neal, [email protected]

Please note that it is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.

If you believe there is a failure to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll‐free Vehicle Safety Hotline at 1‐888‐327‐4236 (TTY: 1800‐424‐9153); or go to http://www.safercar.gov.

We apologize for the inconvenience and thank you in advance, for your cooperation and for being a valued Hale

Products customer.

 

Any additional questions regarding this recall should be directed to Joe Neal at 1‐800‐533‐3569.



1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
HALE SMARTFOAM 10/17/2016 - 08/15/2019

4 Associated Documents

Defect Notice 573 Report

RCLRPT-19E055-6098.PDF 213.96KB

Download (PDF, 209KB)


Recall Acknowledgement

RCAK-19E055-5057.pdf 246.395KB

Download (PDF, 241KB)


Miscellaneous Document - OEM Dealer List SB 175D

RMISC-19E055-3976.pdf 45.355KB

Download (PDF, 44KB)


Manufacturer Notices(to Dealers,etc)-SB-175D- Obsolete 12 Volt SmartFOAM 6_5 21AUG19

RCMN-19E055-6462.pdf 127.225KB

Download (PDF, 124KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19E055&docType=RCL



 


 

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Last update on 2019-10-14 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-10-14 / Affiliate links / Images from Amazon Product Advertising API

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