| “This site contains affiliate links for which OEMDTC may be compensated” |
September 30, 2019 NHTSA CAMPAIGN NUMBER: 19V689000
Solar Prep Wiring not Breaker Protected
An electrical short circuit increases the risk of a fire.
NHTSA Campaign Number: 19V689
Manufacturer Keystone RV Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 379
Summary
Keystone RV Company (Keystone) is recalling certain 2020 Cougar fifth wheels and travel trailers, models 22RBS, 23MLS, 25RES, 26RBS, 26RKS, 27RES, 27SAB, 27SGS, 29BHS, 29FKD, 29RLD, 30RKD, 31MBS, 32RDB, 32RLI and 34TSB. The wiring for the solar preparation kit may have been incorrectly wired to the wrong side of the 12V breaker, potentially allowing an electrical short circuit in the event of damage to the wiring.
Remedy
Keystone will notify owners, and dealers will inspect and correct the installation of the solar preparation wiring, as necessary, free of charge. The recall began on October 25, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 19-361.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
10/22/19
Keystone RV Company
SAFETY ADVISORY # 19-361
Cougar Solar Prep 40-Amp Mini Breaker Wiring
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the wiring to the 12V breakers located by the battery may not be connected to the protected side of the breaker. If this condition exists it will lead to an increased risk of fire if an electrical short should occur on the unprotected circuit.
| Models Included: | 2020 Cougar, Models: 22RBS, 23MLS, 25RES, 26RBS, 26RKS, 27RES, 27SAB, 27SGS, 29BHS, 29FKD, 29RLD, 30RKD, 31MBS, 32RDB, 32RLI, 34TSB |
| Serial Number Ranges: | LV503222 – LV503996 |
| Parts Required: | No parts required |
| Tools Required: | – 3/8” Wrench |
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to inspect the installation of the Solar Prep wiring at the circuit breaker mounted close to the battery and re-mount the wiring if needed.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Visually inspect the wiring at the 40-amp breaker. The solar prep wire is a red 8-gauge wire with purple ring terminal. The red 8-gauge wire to the solar prep should be mounted on the line (protected) side of the breaker, this is the opposite terminal of the battery cable. Remount the wiring if needed. See Figures 1 & 2
WARRANTY REIMBURSEMENT
INSPECTION AND REPAIR
Submit the claim on Key Express using Flat Rate Code # 7136142B
In the Complaint section note: Safety Advisory # 19-361
In the Cause section note: Safety Advisory # 19-361
In the Correction section note: Wire incorrectly attached to breaker repositioned Solar Prep wiring or Inspected wiring, Solar Prep wiring was correctly attached to breaker The amount of time authorized for this repair is 0.5 hour.
PARTS DISPOSITION
No part return.
Please call Keystone RV Customer Service at 866-273-1454 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-689
Safety Advisory: 19-361
October 25, 2019
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Keystone Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the Solar Prep wiring to the 12V breakers located by the battery may not be connected to the protected side of the breaker. If this condition exists it will lead to an increased risk of fire if an electrical short should occur on the unprotected circuit. If the wire leading to the Solar Prep experiences a short there is an increased risk of fire and/or property damage. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect the installation of the Solar Prep wiring at the circuit breaker mounted close to the battery and remount the wiring if needed. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall:
US: 19V-689
CAN: 2019-493
Safety Advisory: 19-361
October 23, 2019
SAFETY ADVISORY 19-361
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Keystone Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall.
| Reason for this recall | It has been decided that the wiring to the 12V breakers located by the battery may not be connected to the protected side of the breaker. If this condition exists it will lead to an increased risk of fire if an electrical short should occur on the unprotected circuit. The remedy is to inspect the installation of the Solar Prep wiring at the circuit breaker mounted close to the battery and remount the wiring if needed.
2020 Cougar, Models: 22RBS, 23MLS, 25RES, 26RBS, 26RKS, 27RES, 27SAB, 27SGS, 29BHS, 29FKD, 29RLD, 30RKD, 31MBS, 32RDB, 32RLI, 34TSB Serial Number Range: LV503222 – LV503996 |
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:
| «VIN1» | «VIN2» | «VIN3» | «VIN4» |
| «VIN5» | «VIN6» | «VIN7» | «VIN8» |
| «VIN9» | «VIN10» | «VIN11» | «VIN12» |
| «VIN13» | «VIN14» | «VIN15» | «VIN16» |
| «VIN17» | «VIN18» | «VIN19» | «VIN20» |
| «VIN21» | «VIN22» |
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #19-361, which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us.
Sincerely,
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-689
Transport Canada: 2019-493
Safety Advisory: 19-361 October 25, 2019
Recall Population 2020 Cougar
Models: 22RBS, 23MLS, 25RES, 26RBS, 26RKS, 27RES, 27SAB, 27SGS, 29BHS, 29FKD, 29RLD, 30RKD, 31MBS, 32RDB, 32RLI, 34TSB
Serial Number Range:
LV50322 – LV503996
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the Solar Prep wiring to the 12V breakers located by the battery may not be connected to the protected side of the breaker. If this condition exists it will lead to an increased risk of fire if an electrical short should occur on the unprotected circuit. If the wire leading to the Solar Prep experiences a short there is an increased risk of fire and/or property damage. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect the installation of the Solar Prep wiring at the circuit breaker mounted close to the battery and remount the wiring if needed. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| KEYSTONE | COUGAR | 2020 |
11 Associated Documents
Recall Quarterly Report #1, 2019-4
RCLQRT-19V689-8013.PDF 211.131KB
Loading...
Reload document 
Open in new tab
Recall Quarterly Report #3, 2020-2
RCLQRT-19V689-7546.PDF 211.317KB
Loading...
Recall Quarterly Report #2, 2020-1
RCLQRT-19V689-0411.PDF 211.231KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-19V689-0782.pdf 89.459KB
Loading...
Remedy Instructions and TSB
RCRIT-19V689-8867.pdf 148.208KB
Loading...
Miscellaneous Document-19-361 Cougar Solar Prep Wiring – Web
RMISC-19V689-1365.pdf 63.742KB
Loading...
Manufacturer Notices(to Dealers,etc)-19-361 Cougar Solar Prep Wiring Recall Dealer Letter
Loading...
Miscellaneous Document-19-361 recall tweet screenshot
RMISC-19V689-0345.pdf 19.589KB
Loading...
Miscellaneous Document-19-361 dealer email
RMISC-19V689-1079.pdf 134.616KB
Loading...
Defect Notice 573 Report
RCLRPT-19V689-1064.PDF 214.273KB
Loading...
Recall Acknowledgement
RCAK-19V689-1176.pdf 244.855KB
Loading...
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V689&docType=RCL
- [Wide Application] 800Wh daily output depends on the 4 hours sunlight availability; suited for applications that require a smaller footprint, making it a favorite for those with RVs, campers, caravan, boat, Green house and more
- [Excellent Performance] 22% High solar cell efficiency; Corrosion-resistant aluminum frame for outdoor use, allowing the panels to last for decades as well as withstand high winds (2400Pa) and snow loads (5400Pa)
- [Multiple Protection] The Renogy Adventurer-Li 30A PWM charge controller is designed for aesthetically clean flush mounting on RV or camper walls; Protection against: overcharging, overload, short-circuit, and reverse polarity
- [Easy Installation] Pre-drilled holes and Plug&Play cables on the back allow for fast mounting, and it supports lithium batteries, lead-acid batteries, gel batteries; 3 pairs of Y branch connectors are newly added to meet your parallel requirements
- [Warranty] 5 year warranty and 24/7 technical support team.
- [Wide Application] 1600Wh daily output depends on the 4 hours sunlight availability.This panel is suited for applications that require a smaller footprint, making it a favorite for those with RVs, campers, caravan, boat, Green house and more.
- [Excellent Performance] 22% High solar cell efficiency. Corrosion-resistant aluminum frame for outdoor use, allowing the panels to last for decades as well as withstand high winds (2400Pa) and snow loads (5400Pa)
- [Multiple Protection] Adventurer 30A PWM Charge Controller is designed to be used with 12V or 24V photovoltaic systems. This advanced negative-ground controller is designed for aesthetically clean flush mounting on RV or camper walls. It can prevent the battery from over charge, over voltage, discharge and short circuit, reversed polarity protection.
- [Easy Installation] Pre-drilled holes and Plug&Play cables on the back allow for fast mounting. And it supports 3 types of batteries:lithium batteries, lead-acid batteries, gel batteries. 3 pairs of Y branch connectors are newly added to meet your parallel requirements.
- [Warranty] 10 year warranty and 24/7 technical support team.
- [Wide Application]: Daily Output 800wh/day under 4 hours full sunshine condition. Perfect for RV, Caravan, Marine, Camper, Electric scooter, Golf Carts, Power wheels, Trolling motor, Tool trailer, Backup power supply for cabin shed home etc.
- [Excellent Performance]: ECO-WORTHY solar panels use high-performance monocrystalline solar cells, which can provide up to 21.5% higher efficiency sufficient light conditions.
- [Durable]: Corrosion-resistant aluminum alloy frame, so that the panel can be used for decades, and can withstand strong wind (2400Pa) and snow load (5400Pa), with a long service life. Ip65 rated junction box provides complete protection.
- [Complete and Easy]: The back of the pre-drilled and plug-and-play cables allow quick installation, the kit can be connected in series (24V) or parallel (12V) if you need. What you will get: 2 pcs 100W mono solar panel + 2 set of Z mounting brackets + 30A solar controller + 1 pair of 16.4ft 10 awg solar cables + 1 pair of 2-in-1 connectors + 1 pair of 4.92ft tray cable.
- [Warranty]: 1 year with 24/7 tech support, if any problems or questions about the product,please feel free to contact us through Amazon or call ECO-WORHTY hotline for a solution.
- 100W solar panel kits ideal for 12v battery charging, designed for RVs, cabins, homes, boats, caravan s, back-up and remote power use.
- This kits include 4pcs Z mounting brackets and 1 pair Red and Black Solar Cable makes it easy to set up. Easy to install with pre-drilled holes on the back of panel for fast mounting and securing.
- With the 30A charge controller with PWM function, it can prevent the battery from over charge, over voltage, discharge and short circuit, reversed polarity protection, battery is fully protected. You can expand your system up to a maximum of 260W 12V system or 520W 24V system.
- Dimensions: 1160*510*35mm (45.6*20*1.37 inch). Weight: 15.84 lbs. Voltage at Pmax (Vmp):23V. Current at Pmax (Imp): 4.3A.
- Withstand high winds (2400Pa) and snow loads (5400Pa), strong tempered glass and aluminum frame for extended outdoor use, allowing the solar panel to last for decades.
- 【Plug and play solar kit 】complete kit includes a 200W solar suitcase, a 20A waterproof Voyager charge controller, and alligator clips. Compatible with multiple kinds of 12V batteries, easily add to your existing system.
- 【Remarkable efficiency】Renogy solar panels using grade A+ monocrystalline solar cells. Advanced smart PWM technology charge controllers ensure charging efficiency and safety.
- 【Foldable design】provide more flexible for outdoor and off-grid use, easy to carry, store and set up.
- 【Safety guarantee】Advanced smart PWM technology charge controller with multiple protections, ensure charging efficiency and safety.
- 【Reailable quality】This kit comes with a premium rugged canvas protective case. Highly weather-resistant backplanes are to last for 25 years. Additionally, we provide a 5-year materials and workmanship warranty.
- 【Efficient Performance】The Starter Kit will produce an average of 500Wh of electricity per day (Based on 5 hours of direct sunlight condition). The Cell Efficiency can reach 22%. The bypass diodes ensure that the panel has an excellent performance in a low-light environment and the TPT back sheet dissipates excess heat to ensure smooth output performance.
- 【Solid Quality】Advanced encapsulation material with multi-layered sheet laminations protects cells from physical damage and distortion, improving cell performance and providing a long service life.
- 【Smart Function】The Wanderer PWM Charge Controller is compatible with four different types of batteries: Sealed, Gel, Flooded, and Lithium batteries. It also features advanced 4-stage charging (bulk, boost, float, and equalization) to ensure your battery is efficiently and safely charged to 100%.
- 【Full System Protection】The Wanderer PWM Charge Controller has a number of built-in protections to safeguard your systems, such as reverse polarity protection, battery overcharging protection, overload protection, and short circuit protection.
- 【Ready to Install】This 100w Solar Panel Kit includes all of the equipment necessary for building a new system. The included cables, Z-brackets, and pre-drilled holes on the back frame of the panel allow fast and secure mounting. With the Wanderer Li 30A PWM Charge Controller, the kit can meet your further power needs by adding more of the same solar panels to expand up to 400W.
- [Complete&Friendly]: Beginner-friendly Solar Kit, including all accessories required for connection. 800Wh daily output depends on the 4 hours sunlight availability. The reasonable matches ensures the sufficient use of solar power and doesn't cause waste. Suitable for RV, camper, trailer, boats, cabins, etc. wherever you need power.
- [Durable and 21% High Conversion Efficiency]:100Watt aluminum frame and tempered glass panel for extended outdoor use, allowing the panels to last for decades.Monocrystallin panel's compact design with the size of 39.8 x 18.1 x 1.3 inch (Height, Length and width). The IP65 waterproof panel can also withstand high winds (2400Pa) and snow loads (5400Pa).
- [Long Life]:ECO-Worthy lithium iron phosphate battery (LiFePO4) can be recharged 4000~15000 times in a deep cycle to achieve a longer cycle life. More than 10 times higher than lead-acid batteries (generally only 300-400 cycles can be charged).
- [Efficient and Powerful]:With 600W Pure Sine Wave Power Inverter, Get 600W continuous DC to AC power and 1200W peak surge during load start-up. The inverter's conversion efficiency exceeds 92%, effectively reducing conversion losses and providing pure sine wave power.
- 【Ideal Output】The ideal daily output power is about 3.2 KWH (depending on the availability of sunlight). The kit can meet most of your power needs, and is very suitable for ships, sheds, homes, workshops, etc.
- 【Bifacial solar panels】Bifacial solar panels are designed with a transparent back of 12BB solar cells, the back panel uses composite materials, the light transmittance up to 91.5%, the conversion rate of 23%, the power generation is 858Wh per day under ideal conditions, compared to traditional solar panels, the power can up to 33%.
- 【99% Efficient MPPT & 95% Conversion Efficiency】 Maximum Power Point Tracking technology with a high tracking efficiency of up to 99% and 98% peak conversion efficiency, 40% more than traditional PWM, making full use of battery power without waste.
- 【Package includes&warranty】 4PCS Bifacial 195W solar panel+1PC 60A MPPT charging controller+1 pair of 16ft 12AWG extended solar cables and connectors+3 pairs of Y branches with connectors+4 sets of Z brackets+1 pair of tray cables.
- 【Stay Connected】Easily monitor by your phone. The BT-02 Bluetooth module can be paired with the controller and directly transmit the real-time monitored solar panel, battery, load and other data to the mobile phone. Bluetooth 5.0 technology, signal up to 82 feet.
- 【High Conversion Rate】This 20W solar panel with monocrystalline A+ solar cell has an excellent cell efficiency of 21%-30%. Designed to charge and maintain 12V rechargeable batteries like LiFePO₄, Lithium Ion, AGM, SLA, GEL, EFB, MF, etc. Keep batteries in charged for trailer, tractor, truck, boat, motorcycle, RV, car, lawn mower, water pump, gate opener, electric fence, etc.
- 【Built to Last】 Low-iron tempered glass surface and corrosion-resistant aluminum frame, make this solar panel 100% waterproof and rustproof, and provide the prolonged lifespan up to 25 years. This 12V solar panel can withstand all weather conditions such as sandstorm, strong wind, thunderstorm, blizzard, hail, etc. It can withstand up to 2400Pa wind pressure and 5400Pa snow load.
- 【Smart Charge Controller】The charging efficiency of this upgraded 8A controller is 20%-30% higher than other controllers on the market. Its intelligent three-stage charging design effectively prevents the battery from overcharging, over-voltage and short circuit. It takes no power from the battery. You will clearly know the charging status of the battery through the two indicator lights on the controller.
- 【Easy to Install & Angle Adjustable】- Equipped with a 360 degree angle adjustable mounting bracket. Helps solar panels always have the best angle to face the sun. It’s very easy to install this bracket on the solar panel with pre-drilled mounting holes and needed screws. All cable connections are plug and play.
- 【What You Get】 1 solar panel + 1 charger controller + 1 mounting bracket +1 alligator clips +1 O-rings + 1 set of mounting pieces. We provide one year warranty and lifetime technical support. 7×24 hours After-sales service ensures that your question is answered within one day.
- ★[Excellent performance] This monocrystalline panel is equipped with the latest generation of high-efficiency chips, with an efficiency of 25%, which is higher than most traditional panels on the market, with excellent performance and high-power output.
- ★[Highly durable] The solar modules can withstand high wind-pressure, snow loads and extreme temperatures. The portable solar panel is made of PET laminate, and the surface main board is designed with ip67 waterproof material, which can adapt to various weather environments, protect the individual as well as the safe use of the panel.
- ★[Reliable] Advanced encapsulation material with multi-layered sheet laminations to enhance cell performance and provide a long service life. Design with 6 holes on panel, can be fix on different kinds of surface, better compatibility.
- ★[Flexible] This flexible solar panel is a good choice for curved surfaces of RV, boat,sailboat, yacht,truck, car, coach, cabin, camper , tent , trailer, golf cart or any other irregular surface.
- ★[Service attitude] We are committed to providing the best customer service and bringing the best shopping experience to every customer. If you are not satisfied with any quality or functional issues with our products, please feel free to contact us; we will provide you with a satisfactory solution.
Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.