Safety Recall 19PBD - Steering Column Weld - 2019-2020 Peterbilt 337 & 348

August 22, 2019 NHTSA CAMPAIGN NUMBER: 19V618000

Weld May Crack in Steering Shaft/Loss of Steering

If the steering column separates from the mating yoke, loss of steering control can occur, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V618

Manufacturer PACCAR Incorporated

Components STEERING

Potential Number of Units Affected 109

 

Summary

PACCAR Incorporated (PACCAR) is recalling certain 2019-2020 Peterbilt 337 and 348 vehicles. An incorrectly located weld in the steering shaft may crack and cause the lower shaft within the steering column to separate from the mating yoke.

 

Remedy

PACCAR has notified owners, and dealers will inspect and replace the steering column, if necessary, free of charge. The recall began August 30, 2019. Owners may contact PACCAR customer service at 1-940-591-422. PACCAR's number for this recall is 19PBD.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


Introduction

Peterbilt Motors Company has determined that a defect, which relates to motor vehicle safety, may exist in certain model year 2019 and 2020 Model 337 and 348 vehicles manufactured between 11/19/2018 and 8/15/2019.

The lower shaft to U-Joint yoke in certain non-telescoping steering columns may have a weld that did not create enough penetration and could crack. A cracked weld can lead to loss of steering and increase the risk of a crash or injury.


IMPORTANT SAFETY RECALL

This notice applies to your vehicle.

 

September 9, 2019

Subject: Safety Recall 19PBD - Steering Column Weld
NHTSA ID: 19V618
EXPIRATION DATE: NONE
Your VIN(s) can be found on the bottom or back of this page.

 

Dear Peterbilt Customer,

You are receiving this notice in accordance with the National Traffic and Motor Vehicle Safety Act.

Peterbilt has decided that a defect which relates to motor vehicle safety may exist in certain
Model 337 and 348 vehicles manufactured between November 19, 2018 and August 15, 2019. The lower
shaft to U-Joint yoke in certain non-telescoping steering columns may have a weld that did not
create enough penetration and could crack. A cracked weld can lead to loss of steering and increase
the risk of a crash or injury.

What is the problem? Steering column weld could crack and may lead to loss of steering.
What will your dealer do? The dealer will inspect the serial number on your steering column to determine if it is affected
and replace it if necessary.
What should you do? Contact your Peterbilt dealer to schedule an appointment for this repair.

Peterbilt Motors Company has initiated this recall to remedy the issue with no charge to you. Please contact your Peterbilt dealer to schedule an appointment for these services. To find your Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the QR code. This repair may take up to 2.0 hours of labor depending on dealer scheduling.

If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of reimbursement.

If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall, or experience any difficulty in making arrangements for this repair, please contact: Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn: Customer Services Department, phone 940-591-4220.

If you conclude that Peterbilt has not enabled you to remedy this defect in a reasonable time and without charge, you may submit a complaint to: Administrator , National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call the toll free Vehicle Safety Hotline at 1-888-327-4236 {TTY: 1-800-424-9153); or go to http://www.saferca.rgov.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.

We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide the highest levels of customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network . Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your truck of choice.

 

Sincerely,

Michelle Ponsonby
Director of Customer Service
Peterbilt Motors Company



4 Affected Products

Vehicles

MAKE MODEL YEAR
PETERBILT 337 2019-2020
PETERBILT 348 2019-2020

4 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V618-5756.pdf 199.038KB

Download (PDF, 194KB)


Safety Bulletin

RCSB-19V618-6220.pdf 511.414KB

Download (PDF, 499KB)


Recall Acknowledgement

RCAK-19V618-3095.pdf 245.187KB

Download (PDF, 239KB)


Defect Notice 573 Report

RCLRPT-19V618-2091.PDF 212.925KB

Download (PDF, 208KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V618&docType=RCL


 

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Last update on 2019-09-17 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-09-17 / Affiliate links / Images from Amazon Product Advertising API

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