August 21, 2019 NHTSA CAMPAIGN NUMBER: 19V611000
If the warning label is missing, occupants may not be cautioned that vehicles and equipment powered by internal combustion engines placed in recreational vehicles can cause carbon monoxide poisoning or asphyxiation, which could result in death or serious injury. The flammable liquids used to power these items can cause a fire or explosion, which can result in death or serious injury.
NHTSA Campaign Number: 19V611
Manufacturer Keystone RV Company
Components EQUIPMENT
Potential Number of Units Affected 67
Summary
Keystone RV Company (Keystone) is recalling certain 2019-2020 Hideout 25TH toy haulers. The trailers may be missing the Special Transportation Provision warning label in the garage area.
Remedy
Keystone will notify owners, and dealers will provide the Special Transportation Provision warning labels, free of charge. The recall began on September 3, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-359.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-611
Transport Canada: 2019-418
Safety Advisory: 19-359
September 3, 2019
Recall Population
2019-2020 Hideout Travel Trailers Model: 25TH
Serial Number Ranges:
2019 K7245684 - K7248408
2020 L7241080 - L7241299
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population are missing the Special Transportation Provision warning label (AD-96) in the garage area as outlined in 6.4.6.9 of the 2018 NFPA 1192 code book. Vehicles and equipment powered by internal combustion engines and placed in recreational vehicles can cause carbon monoxide poisoning or asphyxiation, which could result in death or serious injury. The flammable liquids used to power these items can cause a fire or explosion, which can result in death or serious injury. |
| What we will do | We have enclosed the label to remedy the situation. The remedy is to to affix the label in the garage area. If you require assistance installing the label, please make an appointment with your dealer and bring the unit to the dealership and they will install the label at no cost to you. |
| What we need you to do | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-611
Safety Advisory: 19-359
September 3, 2019
IMPORTANT SAFETY RECALL
«OWNER_NAME»
«STREET»
«CITY», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «OWNER_NAME»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2019-2020 Keystone Hideout Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population are missing the Special Transportation Provision warning label (AD-96) in the garage area as outlined in 6.4.6.9 of the 2018 NFPA 1192 code book. Vehicles and equipment powered by internal combustion engines and placed in recreational vehicles can cause carbon monoxide poisoning or asphyxiation, which could result in death or serious injury. The flammable liquids used to power these items can cause a fire or explosion, which can result in death or serious injury. |
| What we will do | We have enclosed the label to remedy the situation. The remedy is to to affix the label in the garage area. If you require assistance installing the label, please make an appointment with your dealer and bring the unit to the dealership and they will install the label at no cost to you. |
| What we need you to do | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| KEYSTONE | HIDEOUT | 2019-2020 |
11 Associated Documents
Recall Quarterly Report #2, 2019-4
RCLQRT-19V611-8540.PDF 211.222KB
RCLQRT-19V611-8540Recall Quarterly Report #4, 2020-2
RCLQRT-19V611-6529.PDF 211.411KB
Miscellaneous Document - 19-359 tweet screenshot
RMISC-19V611-8708Recall Quarterly Report #3, 2020-1
RCLQRT-19V611-3702.PDF 211.302KB
RCLQRT-19V611-3702Recall Acknowledgement
RCAK-19V611-7999.pdf 244.826KB
RCAK-19V611-7999Defect Notice 573 Report
RCLRPT-19V611-9596.PDF 214.581KB
RCLRPT-19V611-9596Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-19V611-7597.pdf 98.064KB
Remedy Instructions and TSB
RCRIT-19V611-3137.pdf 98.722KB
RCRIT-19V611-3137Miscellaneous Document - 19-359 Hideout 25TH Garage Warning Label - Web
RMISC-19V611-0126.pdf 63.337KB
RMISC-19V611-0126Recall Quarterly Report #1, 2019-3
RCLQRT-19V611-5429.PDF 211.12KB
RCLQRT-19V611-5429Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V611&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
- CO detector with alert modes & LED lights that pulse for power, CO detection, & low battery
- Sophisticated electronic components to protect you & your family from the dangers of carbon monoxide, 85 decibel alarm alerts of fire
- Protects during a power failure - operates on 2-AA batteries, included with pack
- Whole home family protection - place 1 carbon monoxide detector on each level of your home & in your bedroom to protect from poisonous gases
- UL Certified, 10-year limited warranty
- Smoke detector and carbon monoxide detector that speaks up in a friendly voice to give you an early warning when there's smoke or CO in your home
- Split Spectrum Sensor looks for both fast burning and smoldering, and tells you where the danger is
- Get phone alerts so you know something's wrong even when you're away from home[1]
- CO detector looks out for carbon monoxide and tells you where it's located
- With App Silence you can silence the smoke alarm with your phone in the Nest app when there's only a little smoke
- Keep your family safe with this easy to use, battery operated carbon monoxide alarm; Battery powered alarms provide continuous monitoring of CO levels, even if there's a power failure
- Features an advanced electrochemical carbon monoxide sensor that accurately detects carbon monoxide levels, no matter where the detector is placed in the room.The alarm sequence should last 5-6 seconds. If it does not alarm, make sure fresh batteries are correctly installed, and test it again. If the unit still does not alarm, replace it immediately
- A loud 85 decibel alarm sounds when CO levels reach dangerous levels
- To ensure complete protection make sure to place one on each level of your home and in each bedroom
- 5-year limited warranty; Equipped with end of life signal chirp, so you know when it’s time to replace the unit for safety
- CO detector with digital display & alert modes; 85 decibel alarm alerts of fire
- Electrochemical sensor technology - detects carbon monoxide & other forms of combustible gas such as propane & natural gas
- Easy to install - combo smoke and gas alarm is powered by a 120VAC wall outlet with 9V battery backup
- Low battery warning feature indicates when the battery needs replacement
- UL Certified, 10-year limited warranty
- Protects during a power failure - carbon monoxide alarm contains a 9V battery backup in case of plug-in failure
- Easy installation - plug can be installed in any outlet of your home; or use the attached extension cord to place on a table or shelf
- Peace of mind - when CO detection is normal, a red dot appears in the lower right corner & blinks; includes a test button
- Electrochemical sensing technology - CO alarm detects the presence of carbon monoxide gas, 85 decibel alarm & memory storage
- UL Certified, 10-year limited warranty
- HIGHEST QUALITY, most accurate electrochemical co sensor technology
- CONVENIENT, end of life chirping signal
- HELPFUL, 2 silence features that silence both alarm and low-battery chirp
- FEATURES, 9-Volt Battery and all necessary mounting hardware
- Faster turnarounds on job sites with the easy-to-install, most-trusted alarms in home safety
- CO detector with alert modes & 2 LED lights that pulse for power & CO detection
- Electrochemical sensing technology - CO alarm detects the presence of carbon monoxide gas, 85 decibel alarm
- Protects during a power failure - CO detector operates on 3-AA batteries
- Easy to read digital display - allows for easy viewing of carbon monoxide levels
- UL Certified, 10-year limited warranty
- Keep your family safe from carbon monoxide in multiple rooms with this convenient plug in carbon monoxide alarm 3 pack; The alarms work with any standard outlet and also have a battery backup for continuous monitoring of CO levels, even if there's a power failure
- Features an advanced electrochemical carbon monoxide sensor that accurately detects carbon monoxide levels, no matter where the detector is placed in the room
- Simple to use, with a single test/silence button; A loud 85 decibel alarm sounds when Carbon Monoxide levels reach dangerous levels
- To ensure complete protection make sure to place 1 on each level of your home and in each bedroom
- 7 year limited warranty; Equipped with end of life signal chirp, so you know when it’s time to replace the unit for safety
- SUPERIOR ALARM PERFORMANCE: Proven performance for sensitive detection of dangerous carbon monoxide (CO) leaks; a powerful 85 dB alarm tone will sound throughout your home and instantly alert those in danger
- ACCURATE CO READINGS: Accurately reads CO build-ups from 30 to 999 parts per million (PPM); a backlit digital LCD screen provides a clear display during both night and day
- FULLY-FEATURED: Malfunction warning, low battery warning, end-of-life indication, and silence mode enabled; surface mounted technology (SMT) and anti-RF technology (radio frequency will not interfere with the unit) ensure steady performance
- EASY INSTALLATION: All mounting hardware is included for fast and simple installation in minutes, including 2 screws, 2 anchor plugs, and a 9 V alkaline battery with 3-5 years of life
- QUALITY ASSURANCE: Comes with a 60-day money-back guarantee, 5-year warranty, and lifetime customer support with a response time of 24 hours
- Easy-to-use CO meter detects and measures concentration levels of carbon monoxide gas
- Portable CO detector with user protection and short-term exposure limit (STEL) alarm
- Low level alarm (35 ppm) and high level alarm (200 ppm)
- Audible and visual alarms
- Backlit display with CO measurements (0 to 1000 ppm) and temperature (Farenheit and Celcius)
Last update on 2021-12-07 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-12-07 / Affiliate links / Images from Amazon Product Advertising API
