51-1065 - Incorrect Bolt Lengths for Rotating Pin Box - 2019-2020 Forest River Flagstaff & Cherokee Arctic Wolf Recreational Trailers

August 2, 2019 NHTSA CAMPAIGN NUMBER: 19V570000

Incorrect Bolt Lengths for Rotating Pin Box

The incorrect bolts may allow the rotating pin box to rotate in two places, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V570

Manufacturer Forest River, Inc.

Components TRAILER HITCHES

Potential Number of Units Affected 1,809

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2019-2020 Flagstaff and Cherokee Arctic Wolf recreational trailers equipped with MORyde Orbital or You Turn Rubber Pin Box Wedge Kits. The pin boxes may have been equipped with bolts 1-3/4" in length when they should be equipped with 2" long bolts.

 

Remedy

Forest River will notify owners, and dealers will inspect the bolts and replace them as necessary, free of charge. The recall began August 27, 2019. Owners may contact MORyde customer service at 1-574-293-1581 or Forest River customer service at 1-574-642-8954 (Flagstaff) or 1-260-499-2100 (Cherokee). Forest River's number for this recall is 51-1065.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

---

IMPORTANT SAFETY RECALL NOTICE

MORryde RSPB77-1622, RSPB83-1622, RTPB77-1622-03, RTPB77-1622-05, & RTPB83-1622-03

Rubber and Non-rubber Rotaing Pin Boxes

Dear MORryde Rotaing Pin Box Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

MORryde has detected a potential safety concern with the rotating pin boxes listed above for vehicles manufactured between 3/16/18 and 7/15/19.  It has been determined that rotating pin boxes in this recall population may have been manufactured with improper length bolts that hold the wedge to the pin box.

 

REASON FOR RECALL: The 2 (You Turn Rotating Pin Box) or 3 (Orbital Rubber Rotating Pin Box) bolts that are used to hold the wedge to the rotating pin box may be too long or too short.  If the rotating pin box is unlocked and allowed to rotate and the wedge is installed with improper length bolts, the wedge may become disconnected from the pin box.  This would allow the rotating pin box to pivot in two places which could allow the trailer to come in contact with the truck.  This could cause property and/or personal damage.

 

RECALL INSTRUCTIONS

TOOLS REQUIRED:	OPTIONAL:
• 15/16” Socket	• Impact gun
• Breaker bar	• Ratchet
• 250 ft-lb Torque wrench
• Tape measure or ruler

TIME ALLOWED: 15 minutes

 

NOTE:

Hex head bolts are measured from below the head as shown below and usually measure approximately 1/16” shorter than the specified measurement.

Note:

The following steps are intended to be performed on one bolt at a me so that if the  wedge is installed in the rota on position, it can maintain that position without having to follow the wedge installation instructions in the owner’s manual.

Step 1

Using the breaker bar and 15/16” socket, loosen one of the bolts that hold the wedge in place.*  Remove the bolt and verify that it is the proper length.  The You Turn Rotating Pin Box uses (2) 2” long bolts and the Orbital Rotating Rubber Pin Box uses (2) 2” and (1) 1-1/4” long bolts when the wedge is in the storage position or a combination of 2 of these bolts when the wedge is installed for rota on.

*Note: This recall only pertains to customers who are using the standard wedge that came with the rotating pin box or have it in the storage position.  There is a separate recall if a different wedge kit has been installed.

Standard wedge shown in yellow in storage location on You Turn Rotating Pin Box.

Standard wedge shown in yellow in rotation location on You Turn Rotating Pin Box.

Standard wedge shown in yellow in storage location on Orbital Rotating Rubber Pin Box with 3 bolts installed.

Standard wedge shown in yellow in rotation location on Orbital Rotating Rubber Pin Box with 2 bolts installed. The 3rd bolt is in the storage location and needs to be checked as well. Do not confuse it with the lockout bolts in the storage location which are 1-1/2” long.

 

Step 2a

If the bolt that was removed in Step 1 was correct, reinstall the bolt and torque to 200 ft-lbs.

Step 2b

If the bolt that was removed in Step 1 was incorrect, contact MORryde to replace it with the correct bolt.

The 2” bolt is UO115-824 and the 1-1/4” bolt is UO115-798.  Reinstall the bolt and torque to 200 ft-lbs

 

Step 3

Repeat Steps 1 & 2 for the remaining bolt for the You Turn Rota ng Pin Box or for both remaining bolts for the Orbital Rota ng Rubber Pin Box.

 

This completes the recall.

 

---

IMPORTANT SAFETY RECALL

FOLLOW-UP NOTICE OF SAFETY DEFECT

NHTSA RECALL: 19V570
CANADA RECALL: 2019-381
FR ID: 51-1065

 

Our records indicate your vehicle has not been remedied; for your Safety and the Safety of others, please have your vehicles’ recall remedied as soon as possible.

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

03/27/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2019 – Flagstaff FLF8529FLSC and FLF8529FLSC-W, 2019 through 2020 model year Cherokee – Arctic Wolf - CKF245RK4-75, CKF255DRL4-75, CKF265DBH8-75, CKF2850SUITE-75, CKF285DRL4-75, CKF295QSL8-75, CKF298LB-75, CKF305ML6-75, CKF311ML-75, CKF315TBH8-75, CKF321BH-75, CKF3550SUITE-75, CKF3660SUITE-75 fifth-wheel recreational vehicle travel trailers. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

According to the defect notice received from MORryde: “A 1-3/4” long bolt was used in place of a 2” long bolt.”

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

According to the defect notice received from MORryde: “If the rotating pin box is unlocked and allowed to rotate and the wedge is installed with improper length bolts, the wedge may become disconnected from the pin box. This would allow the rotating pin box to pivot in two places, which could allow the trailer to come in contact with the truck. This could cause property and/or personal damage.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

The remedy for this recall is available upon receipt of this notification.  Forest River is notifying dealerships of the recall and providing them with a copy of the MORryde Remedy Instructions. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy.  The vehicle Owner is responsible for making arraignments to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .25 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

 

Please send the service invoice to the following address:

MORryde International Attn: WARRANTY MANAGER P.O. Box 579 Elkhart, Indiana 46515-0579

Arctic Wolf Forest River, Inc. Attn: WARRANTY MANAGER 1500 North Detroit St. LaGrange, IN 46761

FLAGSTAFF Forest River, Inc. Attn: WARRANTY MANAGER 201 W Elm St. Millersburg, IN 46543

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is recieved. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
MORryde International	(574) 293-1581
Flagstaff – Forest River	(574) 642-8943
Cherokee – Forest River	(260) 499-2100

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).Or visit www.safercar.gov and search; Recall ID: 19V570

For Canada Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1Telephone (800) 333-0510 Facsimile (819) 420-4292Recall ID: 2019-381

 

---

IMPORTANT SAFETY RECALL

NHTSA RECALL: 19V570
CANADA RECALL: 2019-381
FR ID# 51-1065

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

08/26/2019

 

This Notice applies to your vehicle VIN listed above. Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US Owners) and the Motor Vehicle Safety Act (Canadian Owners).This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2019 – Flagstaff FLF8529FLSC and FLF8529FLSC-W, 2019 through 2020 model year Cherokee – Arctic Wolf - CKF245RK4-75, CKF255DRL4-75, CKF265DBH8-75, CKF2850SUITE-75, CKF285DRL4-75, CKF295QSL8-75, CKF298LB-75, CKF305ML6-75, CKF311ML-75, CKF315TBH875, CKF321BH-75, CKF3550SUITE-75, CKF3660SUITE-75 fifth-wheel recreational vehicle travel trailers.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

According to the defect notice received from MORryde: “A 1-3/4” long bolt was used in place of a 2” long bolt.”

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

According to the defect notice received from MORryde: “If the rotating pin box is unlocked and allowed to rotate and the wedge is installed with improper length bolts, the wedge may become disconnected from the pin box. This would allow the rotating pin box to pivot in two places, which could allow the trailer to come in contact with the truck. This could cause property and/or personal damage.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

The remedy for this recall is available upon receipt of this notification.  Forest River is notifying dealerships of the recall and providing them with a copy of the MORryde Remedy Instructions. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy.  The vehicle Owner is responsible for making arraignments to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .25 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

 

Please send the service invoice to the following address:

MORryde International Attn: WARRANTY MANAGER P.O. Box 579 Elkhart, Indiana 46515-0579

Arctic Wolf Forest River, Inc. Attn: WARRANTY MANAGER 1500 North Detroit St. LaGrange, IN 46761

FLAGSTAFF Forest River, Inc. Attn: WARRANTY MANAGER 201 W Elm St. Millersburg, IN 46543

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is recieved. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
MORryde International	(574) 293-1581
Flagstaff – Forest River	(574) 642-8943
Cherokee – Forest River	(260) 499-2100

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).Or visit www.safercar.gov and search; Recall ID: 19V570

Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1Telephone (800) 333-0510 Facsimile (819) 420-4292Recall ID: 2019-381

 

Sincerely,

 

Forest River, Inc.
Engineer
Office of Corporate Compliance

 

---

4 Affected Products

Vehicles

MAKE	MODEL	YEAR
FOREST RIVER	ARCTIC WOLF	2019-2020
FOREST RIVER	FLAGSTAFF	2019-2020

---

10 Associated Documents

Recall Quarterly Report #3, 2020-1

RCLQRT-19V570-0308.PDF 211.32KB

---

ISSUED Owner Notification Letter(Part 577)

RCONL-19V570-2777.pdf 189.218KB

---

Recall Quarterly Report #2, 2019-4

RCLQRT-19V570-1983.PDF 211.235KB

---

ISSUED Renotification Notice

RCRN-19V570-5691.pdf 214.352KB

---

Recall Acknowledgement

RCAK-19V570-6488.pdf 244.892KB

---

Defect Notice 573 Report

RCLRPT-19V570-4949.PDF 213.884KB

---

Remedy Instructions and TSB

RCRIT-19V570-8995.pdf 341.24KB

---

Recall Quarterly Report #1, 2019-3

RCLQRT-19V570-0187.PDF 211.132KB

---

Recall Quarterly Report #4, 2020-2

RCLQRT-19V570-1537.PDF 211.426KB

---

Recall Quarterly Report #4, 2020-2

RCLQRT-19V570-7559.PDF 211.426KB

---

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V570&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above

---

 

Last update on 2021-01-18 / Affiliate links / Images from Amazon Product Advertising API