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August 8, 2019 NHTSA CAMPAIGN NUMBER: 19V581000
Roof Hatch External Handle May Break
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
NHTSA Campaign Number: 19V581
Manufacturer Navistar, Inc.
Components STRUCTURE
Potential Number of Units Affected 27
Summary
Navistar, Inc. (Navistar) is recalling certain 2019-2020 IC RE and IC CE commercial buses equipped with feature code 48PZP, 48PZR, 48RZY, 48SXV, or 48SZG (Prolo emergency exit roof hatches). Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use.
Remedy
Navistar will notify owners, and dealers will replace the outer handle, free of charge. The recall began October 7, 2019. Owners may contact Navistar customer service at 1-800-448-7825. Navistar’s number for this recall is 19514.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
OCTOBER 2019
IMPORTANT SAFETY RECALL 19514 NHTSA RECALL NO. 19V-581
This notice applies to your vehicle identified on the enclosed card.
Dear IC Bus Customer,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
IC Bus has decided that a defect which relates to motor vehicle safety exists in certain Year 2019 and 2020 CE and RE commercial bus models built 09/04/2018 thru 05/14/2019 with feature code 48PZP, 48PZR, 48RZY, 48SXV, or 48SZG (Prolo hatch).
REASON FOR THIS RECALL
The emergency roof hatch external release handle may break and prevent the hatch release mechanism from being actuated from outside the vehicle. However, failure of the external release handle does not prevent actuation of the release mechanism from inside the vehicle.
RISK TO MOTOR VEHICLE SAFETY
A broken handle in the event of an emergency would make it more difficult to access the passenger compartment of the vehicle, which could result in possible injury or death.
DEFECT REMEDY
The repair will involve replacement of any external release handle on a hatch found within suspect build date range. Dealers have parts and instructions to repair your vehicle. The repair will be performed free of charge and take approximately 45 minutes to complete.
ACTIONS YOU SHOULD TAKE
If you own this vehicle, please schedule an appointment with any IC Bus dealer to have your vehicle repaired. You can find your nearest dealer by calling 1-800-448-7825 or by using the dealer locator at https://www.icbus.com.
If you have already paid for repairs prior to this notice that corrected the defect, you may be eligible for reimbursement of certain repair expenses if they occurred 08/08/2018 thru 10/17/2019. Present your original repair paperwork and proof of payment to any IC Bus dealer and your eligibility will be reviewed. You may also submit a claim using the enclosed Request for Reimbursement card.
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
If you do not own this vehicle, please fill out and return mail the enclosed card so that you will not be contacted again about this recall.
IF YOU NEED ASSISTANCE
If you believe that IC Bus has failed to remedy the defect without charge or within a reasonable time, please follow the procedure described in the Owner Assistance Guide section in your Owner’s Manual or call toll free 1-800-448- 7825.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave, SE, Washington, DC 20590; or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800- 424-9153); or go to https://www.safercar.gov.
IC Bus requests your prompt attention and patience regarding the correction of this defect and apologizes for any inconvenience this may cause you.
IC Bus, LLC
SEOCONTENT-START
POSTED ON ISIS MAILED
OCT 07 2019 OCT 07 2019
sERViCE PROCEC/DRE
SUBJECT: SAFETY RECALL
19514
OCTOBER, 2019
Emergency Roof Hatch on certain IC Bus® CE
Series and RE Series commercial bus models built
04 September 2018 thru 14 May 2019 with feature
codes 48PZP, 48PZR, 48RZY, 48SXV, or 48SZG
(Prolo hatch).
DEFECT DESCRIPTION
The emergency roof hatch external release handle may break and prevent the
hatch release mechanism from being actuated from outside the vehicle.
However, failure of the external release handle does not prevent actuation of the
release mechanism from inside the vehicle. A broken handle in the event of an
emergency would make it more difficult to access the passenger compartment of
the vehicle, which could result in possible injury or death.
MODELS INVOLVED
This safety recall involves certain IC Bus® CE Series and RE Series commercial
bus models built 04 September 2018 thru 14 May 2019 with feature codes
48PZP, 48PZR, 48RZY, 48SXV, or 48SZG (Prolo hatch).
ELIGIBILITY
This procedure applies ONLY to vehicles marked in the International® Service
PortalsM with Safety Recall 19514. Also complete any other open campaigns
listed on the Service Portal at this time.
PARTS INFORMATION
Part Number Part Description Quantity
8900287R91 Handle/ Shaft Exterior Diecast Kit
As
Required
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reseNed. All marks are trademarks of their respective owners.
8900287R91 contains the following parts
Part Description Quantity
External Handle 1
0-Ring 2 (1 large, 1 small)
Screw 1
SERVICE PROCEDURE
WARNING! To avoid personal injury and/ or death, or damage to property,
park vehicle on hard flat surface, turn the engine off, set the parking brake
and install wheel chocks to prevent the vehicle from moving in either
direction.
WARNING! To avoid personal injury and/ or death, or damage to property,
always wear safe eye protection when performing vehicle maintenance.
WARNING! To prevent personal injury and / or death, or damage to
property, keep flames, sparks, or other heat sources away from the vehicle
and do not smoke while servicing the vehicle’s batteries. Batteries expel
gases which may cause an explosion resulting in personal injury / death, or
damage to property; avoid contact with any heat sources.
1. Park vehicle on flat surface.
2. Shift transmission to Park or Neutral and set parking brake.
3. Turn vehicle ignition to Key OFF position
4. Install wheel chocks.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 2
2 3
r.&arnl\Cll~V CVIT
0000461805
Figure 1. Interior Handle
1. Emergency roof hatch
2. Interior handle – released position
3. Screw
NOTE: If necessary, use a suitable step stool ladder to gain access to
emergency roof hatch and latch handle.
5. Working from vehicle interior, locate and access emergency roof hatch
(Figure 1, Item 1 ).
6. Rotate interior handle to released position (Figure 1, Item 2).
7. Using 1/8-inch Allen wrench, remove screw (Figure 1, Item 3) from
interior handle (Figure 1, Item 2). Discard screw.
8. Remove interior handle. Save for reuse.
9. Open hatch 5 to 6 inches.
10. Lift exterior handle out of bushing.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 3
Figure 2. Exterior Handle
1 . Exterior handle
2. Large O-ring
2
0000461806
11. Inspect exterior handle (Figure 2, Item 1) for large O-ring (Figure 2, Item
2):
a. If large O-ring present, discard exterior handle and O-ring.
b. If large O-ring is not present, check to see if present in lid bushing.
If present, remove O-ring from lid bushing. Discard exterior handle
and O-ring.
12. Install new large O-ring (Figure 2, Item 2) onto new exterior handle.
13. Install exterior handle into lid bushing with exterior handle oriented to
released position.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 4
2
0000<62086
Figure 3. Roof Hatch Interior
1. Roof hatch interior view
2. Small O-ring
NOTE: Outside handle in Figure 3 was removed for visual purposes.
14. Ensure that small O-ring (Figure 3, Item 2) is still in place prior to
installing interior handle. If small O-ring is not present, install new one.
15. Place interior handle onto stem of exterior handle with interior handle
oriented to released position (Figure 1, Item 2).
16. Thread new screw (Figure 1, Item 3) into stem of exterior handle. Using a
torque wrench, tighten screw to 10-12 lb-in (1.12-1.35 N•m).
17. Close hatch.
18. Rotate handle to latched position.
19. If necessary, repeat Steps 5 – 17 for next emergency hatch in vehicle.
20. Remove wheel chocks.
END OF SERVICE PROCEDURE
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 5
LABOR INFORMATION
Operation Number Description
A40-19513-1 Repair One Hatch
A40-19513-2 Repair Each Additional Hatch
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface next
to the vehicle identification number (VIN) plate.
ADMINISTRATIVE/ DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Time
0.3 hrs
0.1 hrs
COMPLETED
Service Location Code#
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Safety Recall 19514.
Section 7 of the Warranty Policy and Procedures Manual contains further
information related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items (such as a bag of cable tie
straps, roll of wire, barrel of oil, or tube of silicone) should be prorated for the cost
of the individual pieces/ amount used during each repair.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 6
GROUP
GROUP – Enter n umber
NOUN – Leave b lank —
.._ I
–
C (CAUSE) – Ente r either 1, 2, 3. (See below)
1. Inspected (No repair required).
2. Inspected and repaired.
3. Defective p art from parts stock.
–
arranty Code) Enter 40. _
I I
WARRANTY – (:N
TYPE PART – En
PAO – Enter -00
ter P for type part causing failure. ~
–
UNITED STATES AND POSSESSIONS
NOUN C WARR. TP PAD
I I I
I
OO’J0047910
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 7
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward .
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 8
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.
NAVISTAR, INC.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 9
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
IC BUS | CE | 2019-2020 |
IC BUS | RE | 2019-2020 |
7 Associated Documents
Recall Quarterly Report #1, 2019-4
RCLQRT-19V581-8897.PDF 211.128KB
Defect Notice 573 Report
RCLRPT-19V581-4871.PDF 214.621KB
Recall Acknowledgement
RCAK-19V581-5539.pdf 245.068KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V581-6344.PDF 211.223KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V581-2389.PDF 211.306KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V581-0996.pdf 505.831KB
Remedy Instructions and TSB
RCRIT-19V581-0404.pdf 3226.795KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V581&docType=RCL
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- Features a door seal, base insulation, and wool insulation
- Includes a high curb and wide flange for securing hatch to roof deck
- Features dual compression spring-operated cylinders
- Provides convenient roof access for multiple environments including manufacturing plants, warehouses, commercial properties, and more
- Heavy-duty automatic lock arm secures the hatch for added security and unauthorized entry protection
- Powder coat finish is designed to prevent rust and oxidation making it suitable for outdoor environments
- Includes a high curb and wide flange for securing hatch to roof deck
- Features dual compression spring-operated cylinders
- Automatic Hold-Open Arm Locks The Cover In The Open Position To Ensure Safe Egress
- Overlapping cover design, full welded corners on cover and curb, EPDM rubber gasket, and fully insulated cover and curb ensure weathertightness and energy efficiency
- Constructed with corrosion resistant materials to provide many years of trouble free, dependable service
- Heavy gauge construction and positive latching mechanism maintain building security
- Curb features the Bil-Clip flashing system, an innovative method to quickly and easily secure single-ply roofing material to Bilco roof products
- Roof Hatch Sold Separately
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- RV Escape Hatch EXTERIOR MOUNTING FLANGE DIMENSIONS (sits on the top of your unit) 27 1/2” x 27 1/2”
- LID COLOR Opaque White You can not see through the lid SCREEN Screen Strong, Fine mesh
- QUICK RELEASE LATCH you can exit through the roof of your unit in a fire or other emergency requiring an alternate exit
- NO MOUNTING HARDWARE you must provide screws and caulk / putty tape
- Automatic Hold-Open Arm Locks The Cover In The Open Position To Ensure Safe Egress
- Overlapping cover design, full welded corners on cover and curb, EPDM rubber gasket, and fully insulated cover and curb ensure weathertightness and energy efficiency
- Constructed with corrosion resistant materials to provide many years of trouble free, dependable service
- Heavy gauge construction and positive latching mechanism maintain building security
- Curb features the Bil-Clip flashing system, an innovative method to quickly and easily secure single-ply roofing material to Bilco roof products
- RV Escape Hatch ROUGH CUT-OUT OPENING DIMENSIONS (this is the hole you will need in your unit) 17 3/8” x 24 5/8”
- RV Escape Hatch EXTERIOR MOUNTING FLANGE DIMENSIONS (sits on the top of your unit) 19” x 26 1/2”
- LID COLOR Opaque White You can not see through the lid SCREEN Screen Strong, Fine mesh
- QUICK RELEASE LATCH you can exit through the roof of your unit in a fire or other emergency requiring an alternate exit
- NO MOUNTING HARDWARE you must provide screws and caulk / putty tape
- Tie Down 65082 Roof Top Safety Hatch Ladder Hand Assist
- Quickly attaches with simple tools
- Spring loaded for one hand operation
- Country of origin: United States
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