Roof Hatch External Handle May Break - 2019-2020 IC RE & IC CE Commercial Buses

POSTED ON ISIS MAILED
OCT 07 2019 OCT 07 2019
sERViCE PROCEC/DRE
SUBJECT: SAFETY RECALL
19514
OCTOBER, 2019
Emergency Roof Hatch on certain IC Bus® CE
Series and RE Series commercial bus models built
04 September 2018 thru 14 May 2019 with feature
codes 48PZP, 48PZR, 48RZY, 48SXV, or 48SZG
(Prolo hatch).
DEFECT DESCRIPTION
The emergency roof hatch external release handle may break and prevent the
hatch release mechanism from being actuated from outside the vehicle.
However, failure of the external release handle does not prevent actuation of the
release mechanism from inside the vehicle. A broken handle in the event of an
emergency would make it more difficult to access the passenger compartment of
the vehicle, which could result in possible injury or death.
MODELS INVOLVED
This safety recall involves certain IC Bus® CE Series and RE Series commercial
bus models built 04 September 2018 thru 14 May 2019 with feature codes
48PZP, 48PZR, 48RZY, 48SXV, or 48SZG (Prolo hatch).
ELIGIBILITY
This procedure applies ONLY to vehicles marked in the International® Service
PortalsM with Safety Recall 19514. Also complete any other open campaigns
listed on the Service Portal at this time.
PARTS INFORMATION
Part Number Part Description Quantity
8900287R91 Handle/ Shaft Exterior Diecast Kit
As
Required
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reseNed. All marks are trademarks of their respective owners.
8900287R91 contains the following parts
Part Description Quantity
External Handle 1
0-Ring 2 (1 large, 1 small)
Screw 1
SERVICE PROCEDURE
WARNING! To avoid personal injury and/ or death, or damage to property,
park vehicle on hard flat surface, turn the engine off, set the parking brake
and install wheel chocks to prevent the vehicle from moving in either
direction.
WARNING! To avoid personal injury and/ or death, or damage to property,
always wear safe eye protection when performing vehicle maintenance.
WARNING! To prevent personal injury and / or death, or damage to
property, keep flames, sparks, or other heat sources away from the vehicle
and do not smoke while servicing the vehicle's batteries. Batteries expel
gases which may cause an explosion resulting in personal injury / death, or
damage to property; avoid contact with any heat sources.
1. Park vehicle on flat surface.
2. Shift transmission to Park or Neutral and set parking brake.
3. Turn vehicle ignition to Key OFF position
4. Install wheel chocks.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 2
2 3
r.&arnl\Cll~V CVIT
0000461805
Figure 1. Interior Handle
1. Emergency roof hatch
2. Interior handle - released position
3. Screw
NOTE: If necessary, use a suitable step stool ladder to gain access to
emergency roof hatch and latch handle.
5. Working from vehicle interior, locate and access emergency roof hatch
(Figure 1, Item 1 ).
6. Rotate interior handle to released position (Figure 1, Item 2).
7. Using 1/8-inch Allen wrench, remove screw (Figure 1, Item 3) from
interior handle (Figure 1, Item 2). Discard screw.
8. Remove interior handle. Save for reuse.
9. Open hatch 5 to 6 inches.
10. Lift exterior handle out of bushing.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 3
Figure 2. Exterior Handle
1 . Exterior handle
2. Large O-ring
2
0000461806
11. Inspect exterior handle (Figure 2, Item 1) for large O-ring (Figure 2, Item
2):
a. If large O-ring present, discard exterior handle and O-ring.
b. If large O-ring is not present, check to see if present in lid bushing.
If present, remove O-ring from lid bushing. Discard exterior handle
and O-ring.
12. Install new large O-ring (Figure 2, Item 2) onto new exterior handle.
13. Install exterior handle into lid bushing with exterior handle oriented to
released position.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 4
2
0000<62086
Figure 3. Roof Hatch Interior
1. Roof hatch interior view
2. Small O-ring
NOTE: Outside handle in Figure 3 was removed for visual purposes.
14. Ensure that small O-ring (Figure 3, Item 2) is still in place prior to
installing interior handle. If small O-ring is not present, install new one.
15. Place interior handle onto stem of exterior handle with interior handle
oriented to released position (Figure 1, Item 2).
16. Thread new screw (Figure 1, Item 3) into stem of exterior handle. Using a
torque wrench, tighten screw to 10-12 lb-in (1.12-1.35 N•m).
17. Close hatch.
18. Rotate handle to latched position.
19. If necessary, repeat Steps 5 - 17 for next emergency hatch in vehicle.
20. Remove wheel chocks.
END OF SERVICE PROCEDURE
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 5
LABOR INFORMATION
Operation Number Description
A40-19513-1 Repair One Hatch
A40-19513-2 Repair Each Additional Hatch
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface next
to the vehicle identification number (VIN) plate.
ADMINISTRATIVE/ DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Time
0.3 hrs
0.1 hrs
COMPLETED
Service Location Code#
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Safety Recall 19514.
Section 7 of the Warranty Policy and Procedures Manual contains further
information related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the
"Other Charges" tab. The cost of any bulk items (such as a bag of cable tie
straps, roll of wire, barrel of oil, or tube of silicone) should be prorated for the cost
of the individual pieces/ amount used during each repair.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 6
GROUP
GROUP - Enter n umber
NOUN - Leave b lank --
.._ I
-
C (CAUSE) - Ente r either 1, 2, 3. (See below)
1. Inspected (No repair required).
2. Inspected and repaired.
3. Defective p art from parts stock.
-
arranty Code) Enter 40. _
I I
WARRANTY - (:N
TYPE PART - En
PAO - Enter -00
ter P for type part causing failure. ~
-
UNITED STATES AND POSSESSIONS
NOUN C WARR. TP PAD
I I I
I
OO'J0047910
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 7
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward .
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 8
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.
NAVISTAR, INC.
VEHICLE RECALL 19514
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 9