19509 - SAFETY RECALL - Front Driven Axle - 2020 International HV

VEHICLE RECALL 19509
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 1
SERVICE PROCEDURE
19509
June, 2019
SUBJECT: SAFETY RECALL
Front driven axle on certain HV507 models built 02
January 2019 thru 14 May 2019 with feature code
02GAE (Meritor MX-14-120 EVO front axle).
DEFECT DESCRIPTION
The steer axle hubs may not have lubricant filled to the proper level at time of
assembly which may result in wheel bearing damage and, in extreme instances,
separation of the wheel from the front axle. Possible wheel separation from the
front axle can increase the risk of a vehicle crash.
MODELS INVOLVED
This safety recall involves certain HV507 models built 02 January 2019 thru 14
May 2019 with feature code 02GAE (Meritor MX-14-120 EVO front axle).
ELIGIBILITY
This procedure applies ONLY to vehicles marked in the International® Service
Portal℠ with Safety Recall 19509. Also complete any other open campaigns
listed on the Service Portal at this time.
PARTS INFORMATION
Parts will only be required if directed by Meritor. Meritor will ship the parts to your
location.
VEHICLE RECALL 19509
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 2
SERVICE PROCEDURE
GOVERNMENT REGULATION: Engine fluid (oil, fuel, and coolant) may be a
hazard to human health and the environment. Handle all fluid and other
contaminated materials (such as filters and rags) in accordance with
applicable regulations. Recycle or dispose of engine fluids, filters, and
other contaminated materials according to applicable State and Federal
regulations.
WARNING! To prevent personal injury, and / or death, or damage to
property, park vehicle on hard flat surface, turn the engine off, set the
parking brake and install wheel chocks to prevent the vehicle from moving
in either direction.
WARNING! To prevent personal injury, and / or death, or damage to
property, if the vehicle must be raised, do not work under the vehicle
supported only by jacks. Jacks can slip or fall over.
WARNING! To prevent personal injury, and / or death, or damage to
property, always wear safe eye protection when performing vehicle
maintenance.
WARNING! To prevent personal injury, and / or death, or damage to
property, allow engine / vehicle components to cool before servicing.
1. Park vehicle on flat surface.
2. Shift transmission to Park or Neutral and set parking brake.
3. Turn vehicle ignition to Key OFF position.
4. Install wheel chocks.
5. Locate and rotate left-side steer axle hub until fill / drain plug is at 3
o’clock position or 9 o’clock position.
VEHICLE RECALL 19509
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 3
NOTE: If a hub well contains no oil, complete Meritor Ontrac Pre-Call
Worksheet (attached to this document). Contact Meritor at 886-668-
7221 and use reference number C19AB.
6. Remove fill / drain plug and inspect oil level.
a. If hub well contains oil, proceed to Step 7.
b. If hub well contains no oil, proceed to Step 8, then proceed to Step 9.
7. Install fill / drain plug to hub well.
8. Repeat Steps 5 through 7 for right-side steer axle hub.
9. Complete Meritor Ontrac Pre-Call Worksheet. Meritor will direct you on
the repair that is to be made.
10. Remove wheel chocks.
END OF SERVICE PROCEDURE
LABOR INFORMATION
NOTE: Travel time for any one claim should be entered as T-Time.
Operation Number Description Time
A40-19509-1 Inspect Both Axle Wheel Hubs 0.3 hr
A40-19509-2 Repair Axle (If Necessary) 3.0 hrs
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface
next to the vehicle identification number (VIN) plate.
VEHICLE RECALL 19509
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 4
ADMINISTRATIVE / DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Safety Recall 19509.
Section 7 of the Warranty Policy and Procedures Manual contains further
information related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items (such as a bag of cable tie
straps, roll of wire, barrel of oil, or tube of silicone) should be prorated for the
cost of the individual pieces / amount used during each repair.
UNITED STATES AND POSSESSIONS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
VEHICLE RECALL 19509
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 5
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
VEHICLE RECALL 19509
© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners. 6
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.
NAVISTAR, INC.
Case # AM
Authorization #ARM
PRE-CALL WORKSHEET
*Meritor ID Number:
*Vehicle Information
*17 Digit VIN Number:
(17 Digits)
Last 8 Digits
Vehicle Owner/Fleet Name:
*Vehicle Make: Vehicle Model: Vocation:
Vehicle Owner Unit #:
*In Service Date:
Mo Day Yr
Mo Day Yr
Mo Day Yr
Part / Component Information
Meritor Component Model Number:
Meritor Component Serial Number:
*Repair Facility Information
*Contact Name: *Phone: ( ) -
Work Order Number: Email Address:
*Failure Date: *Odometer Reading: MI
*Work Order Detail / Customer Complaint
Service Part Only
Component Purchase Date:
Meritor WABCO Only — Diagnostic Trouble Codes
SID/FMI # ____ / ____ , ____ / ____ , ____ / ____ , ____ / ____ , ____ / ____ , ____ / ____ , ____ / ____ , ____ / ____
Active y/n? ____ / ____ , ____ / ____ , ____ / ____ , ____ / ____ , ____ / ____ , ____ / ____ , ____ / ____ , ____ / ____
Assistance: 1-866-OnTrac1 (1-866-668-7221)
*Required Fields Revised 06-14
Fax: 1-248-435-5580 E-Mail:
Original Invoice Number:
Mileage on Component:
Vehicle Build Date:
Mo Day Yr
KM HRS
Meritor Customer Call Center