Drive Shaft Support Cross Member May Fail – 2013-2018 Autocar Xpeditor

June 17, 2019 NHTSA CAMPAIGN NUMBER: 19V456000

Drive Shaft Support Cross Member May Fail

If the cross member fails, the components that it supports may come loose from the vehicle, increasing the risk of crash.

 

NHTSA Campaign Number: 19V456

Manufacturer Autocar, LLC

Components STRUCTURE

Potential Number of Units Affected 357

 

Summary

Autocar, LLC (Autocar) is recalling certain 2013-2018 Autocar Xpeditor vehicles. The drive shaft support cross member may fail.

 

Remedy

Autocar will notify owners, and dealers will install additional support brackets and cross members and replace any damaged components, free of charge. Autocar issued owners an interim notification on August 7, 2019. Owners may contact Autocar customer service at 1-888-218-3611 or 1-877-973-3486. Autocar’s number for this recall is ACX-1906.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL

This notice applies to your vehicle(s) with the VIN(s) indicated on the enclosed owner response cards.

AUTOCAR, LLC SAFETY RECALL ACX-1906
NHTSA RECALL NO. 19V456

August 2019

Dear Autocar Truck Owner:

This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Autocar, LLC has decided that a defect which relates to motor vehicle safety exists in 357, 2013-2018 model year Xpeditor chassis. These chassis were manufactured between February 6, 2013 and April 9, 2018 with non-sequential serial numbers in the range 215900 through 226708. Our records indicate that your vehicle was manufactured within this time period and may contain the defect described herein.

MODELS AFFECTED:	Autocar Xpeditor MY 2013-2018
COMPONENTS AFFECTED:	The drive shaft support cross member may fail
SAFETY DEFECTS AND POTENTIAL RISKS:	If the cross member is used to support components such as the drive shaft center bearing, in the event of a failure such components may not be supported and may become loose, detached from the vehicle or damage other components during operation, increasing the risk of a crash, personal injury or property damage.
REPAIR REQUIRED:	The drive shaft support cross member will be replaced at no charge.
TIME REQUIRED FOR THE REPAIR:	The labor time to repair your vehicle is 10.5 hours.
WHAT YOU SHOULD DO:	This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming recall to correct the issue noted above. The parts required for the repair are being procured and we expect to have components available within the next 60 days. You may continue to operate your vehicle. The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your local authorized Autocar service site or email warranty@autocartruck.com. If you have questions or concerns regarding this notification, please contact Autocar technical support at 888-218-3611.
PRIOR REPAIRS:	If you have previously paid for repairs relating to this recall you may be entitled to recover the amount you paid for those repairs. Submit a copy of all documentation supporting your claim to Autocar at the address set forth below in the “Assistance” section.
NOTICE REGARDING LEASED VEHICLES:	If you are a Lessor (as defined below) of a vehicle that is affected by this notice, you are obligated under federal law to provide a copy of this Notice to the lessee of such vehicle within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the lessee(s) to whom you send a copy of this Notice, the date you send the Notice and the VIN of the vehicle that you have leased to the lessee(s). For purposes of this Notice, the term “Lessor” means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles, as of the date of this Notice.
OWNER RECALL RESPONSE CARD:	The enclosed Owner Recall Response Card identifies your vehicle. Please complete this postage-paid card and return it to Autocar. If you do not own, have sold or have traded the vehicle identified on the card, please indicate that on the postage-paid card and return it to Autocar.
ASSISTANCE:	If you need assistance with this recall, call our toll-free numbers below or write to Autocar at: Autocar, LLC Service & Warranty Departments 551 S. Washington St. Hagerstown, Indiana 47346 888-218-3611 (Toll Free) 877-973-3486 (Toll Free) You may also submit a complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington, DC 20590 or call the toll-free Vehicle safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.

 

We regret any inconvenience this recall may cause, but we hope you recognize Autocar’s concern for your safety and satisfaction with your vehicle.

Sincerely,

AUTOCAR, LLC

ACF 00002 Rev. 000

551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230

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6 Affected Products

Vehicle

MAKE	MODEL	YEAR
AUTOCAR	XPEDITOR	2013-2018

 

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3 Associated Documents

Recall Acknowledgement

RCAK-19V456-3638.pdf 245.272KB

 

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Defect Notice 573 Report

RCLRPT-19V456-2300.PDF 215.597KB

 

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Interim Owner Notification Letter(Part 577)

RIONL-19V456-2356.pdf 217.23KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V456&docType=RCL

 

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