April 11, 2019 NHTSA CAMPAIGN NUMBER: 19V295000
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
NHTSA Campaign Number: 19V295
Manufacturer Forest River, Inc.
Components POWER TRAIN
Potential Number of Units Affected 16
Forest River, Inc. (Forest River) is recalling certain 2018 Dynamax Isata vehicles built on a RAM chassis and equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Forest River will notify owners, and Chrysler dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began May 6, 2019. Owners may contact Chrysler customer service at 1-800-853-1403 or Forest River at 1-574-262-3474. Forest River's number for this recall is 55-0993.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
<<CITY>>, <<ST>> <<ZIP-XXX>>
This Notice applies to your vehicle VIN listed above. Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US) and the Motor Vehicle Safety Act (Canada). Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2018 model year Dynamax Isata - ISC35DBD, ISC36DSD and ISC36DSD4X4 Class C motorhome recreational vehicles.
WHAT IS THE DEFECT/NONCOMPLIANCE?
Per FCA recall notice 17V821: Depression of the brake pedal when the vehicle is in PARK and running energizes the Brake Transmission Shift Interlock (“BTSI”). When the BTSI is energized for prolonged periods, the temperature rises, causing the BTSI housing plastic to swell and the grease to degrade, which causes the BTSI locking pin to stick in the open position. With the BTSI locking pin in the open position, the transmission can be shifted out of PARK and to or from any gear position without depression of the brake pedal and/or without the key in the ignition, if key applicable.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
Per FCA recall notice 17V821: The defect can result in the ability to shift the transmission out of the PARK position without a key in the ignition or a brake pedal application, which increases the potential for an unintended vehicle rollaway that may result in a vehicle crash or injury without prior warning.
WHAT IS FCA GOING TO DO?
Any FCA authorized service facility will be able to conduct the remedy for you, free of charge.
WHAT SHOULD YOU DO?
Please contact your nearest FCA authorized service facility, without delay and request a service appointment to schedule the free interim-remedy. The vehicle Owner is responsible for making arraignments to have the work completed. Please state you have been notified by FCA and Forest River of having a recall of your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of these letters when you take your vehicle in for the recall remedy.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 2.00 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
Please see the FCA document regarding the procedure for reimbursement.
WHAT IF YOU NO LONGER OWN THIS VEHICLE?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FCA OR FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
|FCA Recall Assistance||(800) 853-1403|
|Forest River Customer Service||(574) 262-3474|
If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline
at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 19V295
IMPORTANT SAFETY RECALL
<<CITY>>, <<ST>> <<ZIP-XXX>>
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law.
Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2018 model year Dynamax Isata - ISC35DBD, ISC36DSD and ISC36DSD4X4 Class C motorhome recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN referenced in the attached document(s).
The designated Date range of production is June 2017 through August 2017.
Per FCA recall notice 17V821 & 18V100: Depression of the brake pedal when the vehicle is in PARK and running energizes the Brake Transmission Shift Interlock (“BTSI”). When the BTSI is energized for prolonged periods, the temperature rises, causing the BTSI housing plastic to swell and the grease to degrade, which causes the BTSI locking pin to stick in the open position. With the BTSI locking pin in the open position, the transmission can be shifted out of PARK and to or from any gear position without depression of the brake pedal and/or without the key in the ignition, if key applicable.
EVALUATION OF RISK:
Per FCA recall notice 17V821 & 18V100: The defect can result in the ability to shift the transmission out of the PARK position without a key in the ignition or a brake pedal application, which increases the potential for an unintended vehicle rollaway that may result in a vehicle crash or injury without prior warning.
|FCA Recall Assistance||(800) 853-1403|
|Forest River Customer Service||(574) 262-3474|
HELPFUL CONTACT INFORMATION:
The Recall shall be considered the utmost priority to remedy the 2018 model year Dynamax Isata - ISC35DBD, ISC36DSD and ISC36DSD4X4 Class C motorhome recreational vehicles in question. The retail consumer shall not be charged any amount of monies for remedy to their 2018 model year Dynamax Isata - ISC35DBD, ISC36DSD and ISC36DSD4X4 Class C motorhome recreational vehicles listed under this Recall.
If your dealership has already performed the remedy to 2018 model year Dynamax Isata - ISC35DBD, ISC36DSD and ISC36DSD4X4 Class C motorhome recreational vehicles, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2018 model year Dynamax Isata - ISC35DBD, ISC36DSD and ISC36DSD4X4 Class C motorhome recreational vehicles in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
1 Affected Product
8 Associated Documents
Recall 573 Report - Amendment 1
Defect Notice 573 Report
Manufacturer Notices(to Dealers,etc)-19V295 - Dealer Letter
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #1, 2019-2
Recall Quarterly Report #3, 2019-4
Recall Quarterly Report #2, 2019-3
Latest Recalls Documents
Chrysler Recommended J2534 Devices
For Chrysler recommended J2534 device, see below table.
|J2534 Device||Firmware Version|
|CTC Vehicle Box *||1.9|
|Blue Streak -2534 Global Programmer||2.10|
|Actia I+ME Passthru||2.07|
* Chrysler recommends the CTC Vehicle Box Device for Chrysler SCI ECU reprogramming. SCI reprogramming is used on most PCMs and TCMs prior to the introduction of CAN bus vehicles which began in 2004 (Durango).
Compatible J2534 Devices
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Last update on 2021-07-29 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-07-29 / Affiliate links / Images from Amazon Product Advertising API