29-0987 – Vehicles May Lack Inline Fuse – 2017-2019 Forest River Rockport Work Trucks

March 29, 2019 NHTSA CAMPAIGN NUMBER: 19V258000

Vehicles May Lack Inline Fuse

Without inline fuse protection, excess current cause the wiring to melt, increasing the risk of a fire.

 

NHTSA Campaign Number: 19V258

Manufacturer Forest River, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 146

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2017-2019 Rockport work trucks. The inline fuse that protects the cargo and compartment lights circuit may not have been installed during production.

 

Remedy

Forest River has notified owners, and dealers will install an inline fuse, free of charge. The recall began April 8, 2019. Owners may contact Forest River customer service at 1-574-522-7599. Forest River’s number for this recall is 29-0987.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL: 19V258

 

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>>  <<ZIP-XXX>>

<<DATE>>

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

–Forest River motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law.

Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2017-2019 Rockport Work Trucks. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.

 

The identified VIN referenced in the attached document(s).

The designated Date range of production is 07/28/2017 through 03/22/2019.

 

DEFECT/NONCOMPLIANCE:

The inline fuse is missing for the cargo and compartment lights. Without the inline fuse the circuit is unprotected.

 

EVALUATION OF RISK:

With a missing inline fuse, the wires are unprotected from excess current which may result in melting wires, increasing therisk of a fire, injury or property damage.

 

SERVICE PROCEDURE:

Dealership Service Department Service procedures for addressing the missing inline fuse is attached with this notification

 

AVAILABILITY OF REMEDY:

The remedy for this recall is attached with this notification.

 

PARTS AND RETURN:

Pictures are required for the remedy and/or inspection after installation.  Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).

 

DEALER REPAIR CODES:

UNITED STATES	CANADA	REPAIR CODE	DESCRIPTION	ALLOWABLE HOUR(S)
19V258	N/A	10-19V258	Install inline fuse	1.0

 

HELPFUL CONTACT INFORMATION:

CONTACT	PHONE
Rockport Customer Service	(574) 522-7599

 

IMPORTANT SAFETY RECALL

The Recall shall be considered the utmost priority to remedy the 2017-2019 Rockport Work Trucks in question. The retail consumer shall not be charged any amount of monies for remedy to their 2017-2019 Rockport Work Trucks listed under this Recall.

If your dealership has already performed the remedy to 2017-2019 Rockport Work Trucks, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty 2017-2019 Rockport Work Trucks in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

 

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.                                           

 

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IMPORTANT SAFETY RECALL

 

NHTSA RECALL: 19V258

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

<<DATE>>

 

This Notice applies to your vehicle VIN listed above.

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US) and the Motor Vehicle Safety Act (Canada). Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2017 through 2019 model year Rockport Work Trucks.

 

WHAT IS THE DEFECT/NONCOMPLIANCE?

The inline fuse is missing for the cargo and compartment lights. Without the inline fuse the circuit is unprotected.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
With a missing inline fuse, the wires are unprotected from excess current which may result in melting wires, increasing the risk of a fire, injury or property damage.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River is notifying dealerships of the recall, and have provided the remedy for the missing inline fuse. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for making arraignments to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is 1.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Rockport
Forest River, Inc.
Attn: WARRANTY MANAGER
2323 Middlebury St
Elkhart, IN 46516

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner.
You have received this letter because government regulations require that a notification is sent to the last known owner of
record. Our records indicate that you are the current owner.

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE
MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
Rockport Customer Service	(574) 522-7599

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you
may write to the following address:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Or you may call the toll free Vehicle Safety Hotline
at 1-888-327-4236 or (TTY: 1-800-424-9153).

Or visit www.safercar.gov and search;
Recall ID: 19V258

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3 Affected Products

Vehicle

MAKE	MODEL	YEAR
FOREST RIVER	ROCKPORT	2017-2019

 

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7 Associated Documents

Recall Acknowledgement

RCAK-19V258-7263.pdf 245.633KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V258-4799.pdf 201.836KB

 

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Defect Notice 573 Report

RCLRPT-19V258-2007.PDF 214.014KB

 

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Manufacturer Notices(to Dealers,etc)- 19V258 – Dealer Letter

RCMN-19V258-1140.pdf 192.343KB

 

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V258-8412.PDF 211.123KB

 

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V258-1705.PDF 211.307KB

 

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V258-1262.PDF 211.222KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V258&docType=RCL

 

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