Safety Recall SC0416 - Down Side Mirror - 2019-2020 Mack Anthem, Granite, & Pinnacle

January 24, 2019 NHTSA CAMPAIGN NUMBER: 19V054000

Passenger Down View Mirror May Detach

If the mirror detaches from the door, the mirror may strike another vehicle or pedestrian, increasing the risk of injury or crash.


NHTSA Campaign Number: 19V054

Manufacturer Mack Trucks, Inc.


Potential Number of Units Affected 3,906



Mack Trucks, Inc. (Mack) is recalling certain 2019-2020 Mack Anthem, Granite, Pinnacle vehicles. The passenger side door down view mirror may detach from the door.



Mack will notify owners, and dealers will properly attach the mirror, free of charge. The recall began March 19, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0416.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to




This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mack Trucks, Inc. has decided that a defect which relates to motor vehicle safety may exist in a certain 2019 and 2020 Anthem, Granite and Pinnacle model vehicles manufactured from January 17, 2018 through January 11, 2019 with a passenger side door down view mirror.

SAFETY DEFECT: On certain vehicles, the down-view mirror may detach from the passenger’s door.
SAFETY RISK: A mirror that falls from the vehicle could strike another vehicle or pedestrian. This may create the risk of an injury or crash.
PRECAUTIONS YOU CAN TAKE: There are no precautions you can take other than having your vehicle inspected and repaired if needed by a Mack Parts and Service Center.
TIME REQUIRED FOR THE REPAIR: The time required to inspect and/or repair your vehicle is approximately 1 hours.
WHAT YOU SHOULD DO: You should contact the nearest Mack Parts and Service Center and make an appointment. Mack dealers will install a new down view mirror assembly at no charge to you.

You can locate the closest Mack Parts and Service Center by going on line to and selecting “Dealer & Service Locations” or by calling our toll-free number: 1-800-866-1177.

NOTICE REGARDING LEASED VEHICLES: If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice.  Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee.  For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
OWNER RECALL RESPONSE CARD: The enclosed “Notice of Vehicle Recall” identifies your vehicle.  If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us.
If your vehicle has not been repaired within a reasonable time after delivering it to a Mack Parts and Service Center, please contact:

Mack Trucks, Inc.
Regulatory Affairs Department,
P.O. Box 26115
Greensboro, NC 27402-6115
[email protected]

You may also submit complaints to the Administrator of the National Highway Traffic Safety Administration (1200 New Jersey Avenue, S.E., Washington DC 20590 or call the toll-free Auto Safety Hot Line at 1-888327-4236 (TTY: 1-800-424-9153), or go to if you believe that Mack has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.

PRE NOTIFICATION REMEDIES: If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses.

Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Prenotification Remedies” provided in this mailing.

We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Mack’s commitment to provide our customers with the best possible product.



March 2019

12 Affected Products


MACK ANTHEM (AN) 2019-2020
MACK GRANITE (GR) 2019-2020
MACK GRANITE (GU) 2019-2020
MACK PINNACLE (PI) 2019-2020

6 Associated Documents

Remedy Instructions and TSB

RCRIT-19V054-2527.pdf 551.42KB

Download (PDF, 538KB)

Defect Notice 573 Report

RCLRPT-19V054-5632.PDF 213.702KB

Download (PDF, 209KB)

Manufacturer Notices(to Dealers,etc)

RCMN-19V054-5525.pdf 252.574KB

Download (PDF, 247KB)

Recall Acknowledgement

RCAK-19V054-1388.pdf 245.177KB

Download (PDF, 239KB)

ISSUED Owner Notification Letter(Part 577)

RCONL-19V054-7873.pdf 140.068KB

Download (PDF, 137KB)

Recall Quarterly Report #1, 2019-1

RCLQRT-19V054-5835.PDF 211.135KB

Download (PDF, 206KB)

Recalls Documents


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Last update on 2019-07-20 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-07-20 / Affiliate links / Images from Amazon Product Advertising API

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