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June 9, 2024 NHTSA CAMPAIGN NUMBER: 24V424000
Loss of Steering Control from Tie Rod Failure
A sudden loss of steering control increases the risk of a crash.
NHTSA Campaign Number: 24V424
Manufacturer Mack Trucks, Inc.
Components POWER TRAIN, STEERING
Potential Number of Units Affected 7
Summary
Mack Trucks, Inc. (Mack) is recalling certain 2025 Anthem and Pinnacle trucks. The tie rod assemblies may contain an improperly heat-treated ball stud that can fail, resulting in a sudden loss of steering control.
Remedy
Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will inspect and replace the tie rod ends as necessary, free of charge. Owner notification letters are expected to be mailed July 5, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack’s number for this recall is SC0466.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Description
Vehicles may have been built with tie rod assemblies containing a ball stud with improper heat treatment. Failure of the ball stud could result in a sudden loss of steering which increases the risk of a crash. Owners will be notified and strongly recommended not to drive their vehicles until recall repairs have been completed.
There have been no field reports, warranty claims or customer complaints associated with this issue.
The remedy will be to inspect the tie rod assembly for the impacted date range. Any suspect tie rod assemblies will be replaced.
Model and Model Years Affected
- Certain 2025 Mack Anthem and Pinnacle model vehicles manufactured April 29, 2024 through May 29, 2024.
Vehicle Quantities
- 7 vehicles (All US)
Dealer Responsibilities
- The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act require dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
- Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
Notification Release Schedule
- Vehicle list will be posted on the Trucks Dealer Portal June 10, 2024.
- Owner notification letters will be released on or before June 20, 2024.
- Repair Instruction will be released once they are available.
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
Chronology :
June 3, 2024: Mack Trucks was notified by Dana Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Mack Trucks initiates efforts to identify vehicles impacted by this issue.
June 7, 2023: Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed.
There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MACK | ANTHEM (AN) | 2025 |
| MACK | PINNACLE (PI/PN) | 2025 |
3 Associated Documents
Recall 573 Report
RCLRPT-24V424-2747.PDF 215.337KB
Recall Acknowledgement
RCAK-24V424-7835.pdf 645.431KB
Safety Recall SC0466, Tie Rod Assembly.
RCMN-24V424-9268.pdf 130.704KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V424&docType=RCL
- Tie Rod Removal Tool: Designed for secure and effectual removal of the inner rod. The inner rod can be easily removed and installed without removing the rack and pinion. Applicable to most domestic and imported vehicles, including cars, pickups, and off-road vehicles..Fit Type: Universal Fit
- 12 Pcs Crowfoot Adapters: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/ 16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm. To get all your work done quickly and efficiently.
- Ultra Durable Rod: Our tie rod drawing tools and adapters are all-steel forged and used for a long time. The flexible sliding collar on the sleeve's top can tightly fix the crowd feet adapters. It is compatible with 1/2" drive wrenches and helps you get the parts that ordinary wrenches cannot install; its knurled handle allows you to firm control at any time.
- Hassle-Free Operation: The entire operation is effortless. Step 1: Slide the adapter on the plane of the lever. Step 2: Rotate the collar to fix the fishtail joint in place. Step 3: Use a 1/2 inch ratchet or impact wrench to the end hole.
- Effortless Organization: The product is equipped with a case to facilitate your orderly storage and is convenient for you to carry. Help you deal with emergencies of vehicle repair at any time.
- INNER TIE ROD REMOVAL TOOL: This Orion Motor Tech inner tie rod removal tool set lets you remove and install inner tie rods without removing the rack and pinion; the 1/2 Inch drive tube handle with a 2.1 in inner diameter allows servicing on small cars, pick-ups, and SUVs
- 12 CROWFOOT ADAPTERS: The 12 crowfoot adapters cover most common SAE and metric sizes of 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm
- UNIQUE DESIGN: Our inner tie rod remover's 20 inch tube handle lets you remove and install inner tie rods in places where sockets and wrenches can’t fit; works on inner tie rods with inaccessible wrench flats
- SUPERIOR DURABILITY: Our tie rod drawing tools and adapters are steel forged for lasting strength; the flexible sliding collar at the top of the sleeve tightly attaches the crowd feet adapters
- HASSLE-FEE OPERATION: Thanks to intuitive design and clear instructions our rod removal set is easy to use; select the right adapter, slide it over the tie rod, click the tool and adapter together, then use a 1/2 inch ratchet or impact wrench to remove the rod
- Inner Tie Rod Removal Set: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm; Easily remove most inner tie rod ends
- Ultra Durable: Tie rod puller tool's crowfoot adapters are nickel plated for durability; Work the inner tie rod tool kit on your tierod end with the confidence that your tie rod set won't bend or break during use; Get the most from our tie rods tool
- Widely Useful Inner Tie Rod Tool: Be sure you have an inner tie rod kit that can easily reach your inner tie rod without removing the rack and pinion; Tube handle inner diameter is 2.125 in. to service small cars, pick-ups, and SUVs
- Use A Ratchet Or Breaker Bar: Properly torque the inner tie rod remover on the tie rod end without hassle; Tie rod end puller's 1/2 Inch drive tube handle makes it easy to remove and re-install tie rod ends; Tie rod puller kit gives you proper reach
- Effortless Organization: OEM Tools inner tie rod tool can be taken anywhere easily; Tie rod end removal tool comes in a blow mold case for easy organization; The inner tie rod end tool is portable for use on tie rod inner ends on your family's fleet
- Tie rod/Pitman arm adjusting set
- Consists of one Pitman arm and four tie rod tools
- Included in a blow-molded storage case
- Inner Tie Rod Removal Kit: Used to safely and efficiently remove and install inner tie rods. Successfully remove and install inner tie rods without removing the rack and pinion. Suitable for most domestic and imported vehicles including cars, pickups and suv
- 12Pcs Crowfoot Adapters: The rod kit includes 12 crowfoot adapters, all of which are in the most common SAE and metric sizes: 1-3/16 ", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm and 42 mm. To get everything done quickly and efficiently to meet your needs
- 1/2 Inch Drive Durable Rod: Our drawbar tools are made of high quality steel, heat treated and coated with black oxide, which makes them extremely durable and resistant to damage. Compatible with a 1/2" drive wrench for easy operation. 20 "long, its knurled grip gives you full control at all times
- Easy to Use: First slide the adapter onto the flats of the lever, then rotate the collar to hold the fishtail fitting in place, and finally insert a 1/2" ratchet or impact spanner into the end hole. The inner lever can then be easily removed
- A Complete Set: This rod removal tool kit is a complete set that includes a rod, 12 adapters and a portable case. All tools are stored in this case, and fixed, easy to store and carry tools
- The long socket slips over tie rod end and crows footengages on socket for easy removal and installation of tierods with inaccessible wrench flats.
- Includes 12 crowsfeet, sizes 1-3/16", 1-1/4", 1-3/8", 1-1/2", 1-5/16", 1-7/16", 29mm,32.5mm, 33.6mm, 38.4mm, 40mm and 42mm
- fits many cars, trucks and SUVs.
- fit type: Vehicle Specific
- 1. ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
- 2. HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
- 3. UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
- 4. PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
- 5. ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
- 13-PIECE TIE ROD SET:FEXON Master Inner Tie Rod Tool Set Designed for secure and effectual removal of the inner rod. The inner rod can be easily removed and installed without removing the rack and pinion. Applicable to most domestic and imported vehicles, including cars, pickups, and off-road vehicles.
- 1/2-INCH DRIVE:This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/ 16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm. To get all your work done quickly and efficiently.
- SUPERIOR DURABILITY: Our tie rod drawing tools and adapters are made of durable, all-steel forging that ensures long-lasting use. The flexible sliding collar on the sleeve's top securely holds the crowd feet adapters in place, while its compatibility with 1/2" drive wrenches allows you to install parts that ordinary wrenches cannot handle. Additionally, the knurled handle provides a firm grip for optimal control at all times.
- EASY TO OPERATE: The entire operation is effortless. Step 1: Slide the adapter on the plane of the lever. Step 2: Rotate the collar to fix the fishtail joint in place. Step 3: Use a 1/2 inch ratchet or impact wrench to the end hole.
- QUICK ORGANIZATION:The product is equipped with a case to facilitate your orderly storage and is convenient for you to carry. Help you deal with emergencies of vehicle repair at any time.
- 【Flexibility】—— Its ability to rotate the sleeve 360 degrees enables it to perform adjustments even in tight and confined areas. This flexibility allows for greater accessibility and ease of use in challenging repair scenarios.
- 【Compatibility】—— The set is designed to be compatible with a 1/2-inch drive ratchet or flex bar, which adds to its convenience. And also is compatible with a wide range of vehicle makes and models, offering versatility.
- 【Durability and Reliability】—— The Tie Rod/Pitman Arm Adjusting Set is made of high-performance Chromium Vanadium steel for strength and durability. Providing long-lasting performance.
- 【Easy Storage】—— The product comes with a convenient carrying case, designed to protect and organize all the components. The organized layout allows for quick and easy access to the required tools.
- 【Application】—— The tie rod adjusting tool kit is designed to provide accurate adjustments to varying sizes of split tie rod sleeves on most compact to full-size cars and trucks.
- ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
- HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
- UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
- PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
- ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
Last update on 2024-06-11 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
MACK TRUCKS
RECALL ALERT
© Mack Trucks, Inc. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without
notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
Description
Vehicles may have been built with tie rod assemblies containing a ball stud with improper heat treatment. Failure of the ball stud could result in a sudden loss of steering which increases the risk of a crash. Owners will be notified and strongly recommended not to drive their vehicles until recall repairs have been completed.
There have been no field reports, warranty claims or customer complaints associated with this issue.
The remedy will be to inspect the tie rod assembly for the impacted date range. Any suspect tie rod assemblies will be replaced.
Model and Model Years Affected
•Certain 2025 Mack Anthem and Pinnacle model vehicles manufactured April 29, 2024 through May 29,2024.
Vehicle Quantities
•7 vehicles (All US)
Dealer Responsibilities
•The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requiredealers to ensure that all new and used vehicles are free of safety defects and comply with all relevantsafety standards at the time of delivery to the consumer.
•Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicleincluded in the safety recall in their inventory to be sold, the condition must be corrected beforereleasing it to a customer.
Notification Release Schedule
•Vehicle list will be posted on the Trucks Dealer Portal June 10, 2024.•Owner notification letters will be released on or before June 20, 2024.•Repair Instruction will be released once they are available.
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
Subject:
Recall Number:
Date:
Safety Recall SC0466, Tie Rod Assembly SRA-M466 June 10, 2024
Applicable Markets:
☒U.S. ☐Canada ☐ Export
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-424
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mack Trucks, Inc. JUN 09, 2024 NHTSA Recall No. : 24V-424 Manufacturer Recall No. : SC0466
Manufacturer Information :
Manufacturer Name : Mack Trucks, Inc.
Address : 2100 Mack Boulevard
PO Box M Allentown PA 18105-5000 Company phone : 610-709-2131
Population :
Number of potentially involved : 7
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2025-2025 Mack ANTHEM (AN) / PINNACLE (PI) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is defined by vehicles built from April 29, 2024 through May 29, 2024 that may have been built with suspect tie rod ends. There are 6 Mack ANTHEM (AN) and 1 Mack PINNACLE (PI/PN) Model YR 2025 impacted vehicles.
Production Dates : APR 29, 2024 – MAY 29, 2024 VIN Range 1 : Begin : 1M1AN4GY0SM051583 End : 1M1AN2GY0SM048719 ✔ Not sequential Description of Defect :
Description of the Defect : Vehicles may have been built with front axle assemblies whose tie rod ends may have a ball stud with improper heat treatment.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Failure of the ball stud could result in a sudden loss of steering control which increases the risk of a crash.
Description of the Cause : Front axle assembly supplier’s tier 2 mixed improperly hardened ball studs, resulting from experimental heat treatment process, with production-ready ball studs shipped to manufacturers. Identification of Any Warning
that can Occur : There is no warning prior to occurrence.
Involved Components : Part 573 Safety Recall Report 24V-424 Page 2 Component Name 1 : AXLE ASSEMBLY Component Description : FRONT Component Part Number : 23057987 Supplier Identification : Component Manufacturer
Name : Dana Incorportated Address : 6515 Maumee Western
Maumee Ohio 43537
Country : United States Chronology :
June 3, 2024: Mack Trucks was notified by Dana Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Mack Trucks initiates efforts to identify vehicles impacted by this issue.
June 7, 2023: Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed. There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints. Description of Remedy :
Description of Remedy Program : Vehicles will be recalled. The remedy will consist of an inspection for the
impacted date range. Any suspect tie rod ends will be replaced. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Remedied component will have a properly heat treated ball stud. P/N 10036700 Tie Rod Assembly
An Internal Campaign was launched to correct vehicles in production June 5, 2024. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-424
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Dealer notification will begin on June 12, 2024 and owner notification will begin on or before July 05, 2024.
Planned Dealer Notification Date : JUN 12, 2024 – JUN 12, 2024
Planned Owner Notification Date : JUL 05, 2024 – JUL 05, 2024
* NR – Not Reported
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SEOCONTENT-END