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June 4, 2024 NHTSA CAMPAIGN NUMBER: 24V399000
Loss of Steering and Drive Power
A sudden loss of steering control and drive power increases the risk of a crash.
NHTSA Campaign Number: 24V399
Manufacturer Mack Trucks, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 24
Summary
Mack Trucks, Inc. (Mack) is recalling certain 2024 MMDe electric trucks. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of steering control and drive power.
Remedy
Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will update the battery management system software, free of charge. Owner notification letters are expected to be mailed August 2, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack’s number for this recall is SC0464.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
October 20, 2023: A project vehicle experienced a loss of motive power while driving along a 5% downhill grade.
October 24, 2023: Mack Trucks documents the case in an internal problem resolution system.
January 23, 2024: The problem resolution team started their investigation.
February 15, 2024: The Product Safety Evaluation committee initiated a PSRI on this issue.
May 28, 2024: Findings from the investigation are reviewed by the Product Safety Evaluation Committee and the recommendation is that this be brought to Product Safety Committee.
May 30, 2024: The Product Safety Committee meets and decides that a product safety defect exists. The committee also determined that owners must be notified and instructed to not drive their vehicles until repairs have been completed.
There have been no accidents or injuries related to this issue, there have been no warranty claims, field reports or customer complaints associated with this issue. There is one occurrence on a pre-production vehicle.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MACK | MD (ELECTRIC) | 2024 |
2 Associated Documents
Recall 573 Report
RCLRPT-24V399-4189.PDF 215.482KB
Recall Acknowledgement
RCAK-24V399-8085.pdf 645.433KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V399&docType=RCL
Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Link™ 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Link™ 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Android™
Windows® 10, 11
Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)
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Detroit Diesel Diagnostic Link
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Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
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WABCO Toolbox
Freightliner ServiceLink
International ABS
International DLB
International Intune
International IPC v2.02
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Diesel Laptops Nexiq USB Link 3 Wired Edition with Repair Information & Diagnostic Software |
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NEXIQ Technologies 124032 USB-Link 2 Connector |
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Daimler Truck
DiagnosticLink Order Site:
DiagnosticLink Direct Link:
https://diagnosticlink.nexiq.com/DTNA/Default.aspx
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Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API
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