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May 17, 2024 NHTSA CAMPAIGN NUMBER: 24V350000
Incorrectly Installed Furnace May Cause Fire
Overheated vinyl linoleum flooring increases the risk of a fire.
NHTSA Campaign Number: 24V350
Manufacturer Forest River, Inc.
Components EQUIPMENT
Potential Number of Units Affected 13
Summary
Forest River, Inc. (Forest River) is recalling certain 2024 Aurora and Catalina travel trailers. The furnace may have been installed directly on top of vinyl linoleum floor, which can allow the floor to overheat.
Remedy
Dealers will install a panel between the furnace and the linoleum, free of charge. All affected vehicles are still in dealer inventory and therefore no owner notification letters will be mailed. Owners may contact Forest River Customer Service at 1-574-825-4995. Forest River’s number for this recall is 205-1778.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
RECALL 24V350 REMEDY INSTRUCTIONS
Make(s): AURORA & CATALINA
Model(s): AART18RD & ACAT18RDL
Model Year(s): 2024
Concern:
The furnace may be installed directly to a vinyl floor material, outside of the manufacturers installation instructions.
Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
PARTS NEEDED:
21” X 21” WOOD SHEET. THIS CAN BE LAUN, DÉCOR BOARD, PLYWOOD OR OSB
DO NOT DISCONNECT LPG LINE FROM THE FURNACE OR ANY HEAT DUCTS
STEP 1: LOCATE FURNACES AIR RETURN (FIGURE 1);
• REMOVE THE SCREWS AND THE AIR RETURN TO GAIN ACCESS TO THE FURNACE AND SET ASIDE;
• ENSURE TO RETAIN SCREWS AND AIR RETURN TO INSTALL BACK WHEN WORK IS COMPLETE;
STEP 2: REMOVE THE FACE COVER FROM THE FURNACE AND REMOVE THE SCREWS HOLDING THE FURNACE TO THE FLOOR;
• REFERENCE FIGURE 2 FOR FACE COVER (FIGURE 2)
• SET THESE SCREWS ASIDE FOR REINSTALLATION;
• MEASURE LENGTH TO ENSURE THEY ARE LONG ENOUGH TO PENETRATE THE WOOD BOARD AND INTO THE FLOOR;
• IF THE SCREWS WILL NOT BE LONG ENOUGH, REPLACE WITH APPROPRIET LENGTH SCREWS;
STEP 3: INSTALL THE CUT SHEET OF WOOD UNDER THE FURNACE, SEPERATING THE FURNACE FROM THE LINOLYM;
• IF DÉCOR BOARD IS INSTALLED, ENSURE THE VINYL SIDE IS FACING DOWN (FACING THE LINOLYM);
STEP 4: SECURE THE FURNACE BACK DOWN USING THE SCREWS/REPLACEMENT SCREWS ENSURE TO SCREW THROUGH THE FURNACE HOLES, WOOD BOARD AND INTO THE FLOOR;
STEP 5: RE-INSTALL THE FURNACE FACE;
STEP 6: RE-INSTALL THE FURNACE AIR RETURN;
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Chronology :
On May 9, 2024, during a routine Corporate Standards Inspection, it was discovered that the furnace was installed on top of the vinyl linoleum floor covering, whereas the vinyl linoleum should have been cut out using a template so the furnace could be installed directly to the wood floor, in accordance to the appliances installation instructions.
On May 10, 2024, the manufacturing plant and the Standards Manager inspected the yard and it was discovered that the installation was the same. The Standards Manager contacted Forest Rivers Office of Corporate Compliance (“OCC”) and a research item was opened, to identify if any vehicles had shipped from the plant of this model.
On May 17, 2024, the Corporate Recall Committee voted to recall. All vehicles are located at Dealers, none are retail sold. Therefore there will not be an owner letter issued for this recall.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| AURORA | AART18RD | 2024 |
| CATALINA | ACAT18RDL | 2024 |
6 Associated Documents
Recall 573 Report
RCLRPT-24V350-9175.PDF 215.197KB
Miscellaneous Document – Stop Sale Notice – 205-1778
RMISC-24V350-7673.pdf 145.226KB
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Recall Acknowledgement
Remedy Instructions and TSB
RCRIT-24V350-3258.pdf 229.921KB
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Manufacturer Notices(to Dealers,etc)
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Recall 573 Report
RCLRPT-24V350-1003.PDF 215.197KB
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https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V350&docType=RCL
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STOP SALE NOTICE
Page 1 of 1
May 17, 2024
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
Pursuant to Federal Motor Vehicle Safety Act; 49 CFR Part 573.11; this notice shall serve as a formal
SAFETY RECALL – STOP SALE NOTIFICATION.
2024 AURORA AART18RD AND CATALINA ACAT18RDL TRAVEL TRAILERS
Forest River has decided that a safety defect exists in certain 2024 Aurora AART18RD and Catalina ACAT18RDL Travel Trailer Recreational Vehicles. Forest River is recalling the defective model(s) to ensure the safety of our future retail consumers and your dealership. Forest River is issuing a Stop Sale Notice effective immediately.
Please access your Home Page on Dealer Connect to verify if your Dealership has units in stock that are subject to this recall. Enter the Service Campaign number referenced above in the “Campaign Search” field, click on the “Campaign ID Number”. Next, select “MY VINS”. Not all Dealers have units in stock that are affected by this recall.
DEFECT/NONCOMPLIANCE:
The furnace may be installed directly to a vinyl floor material, whereas it should be installed on a wood floor or platform as described in the manufacturer installation instructions.
EVALUATION OF RISK:
The furnace heat from on the combustible vinyl linoleum may start a fire, resulting in property damage, injury or death.
SERVICE PROCEDURE:
The remedy for this recall is under development. A second notice will be sent once the remedy is available.
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 825-4995
SERVICE CAMPAIGN: 001104
FR ID: 205-1778
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Page 1 of 1
RECALL 24V350 REMEDY INSTRUCTIONS
Make(s): AURORA & CATALINA
Model(s): AART18RD & ACAT18RDL
Model Year(s): 2024
Concern:
The furnace may be installed directly to a
vinyl floor material, outside of the
manufacturers installation instructions.
Repair Code: RC-024-03-00-004540
Allotted Time: .50 HRS.
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: NO
Prior Authorization Required: YES
Part(s) Kit Number: SOURCE LOCALLY
Part(s) Return: N/A
Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
PARTS NEEDED:
21” X 21” WOOD SHEET. THIS CAN BE LAUN, DÉCOR BOARD, PLYWOOD OR OSB
DO NOT DISCONNECT LPG LINE FROM THE FURNACE OR ANY HEAT DUCTS
STEP 1: LOCATE FURNACES AIR RETURN (FIGURE 1);
• REMOVE THE SCREWS AND THE AIR RETURN TO GAIN ACCESS TO THE FURNACE AND SET ASIDE;
• ENSURE TO RETAIN SCREWS AND AIR RETURN TO INSTALL BACK WHEN WORK IS COMPLETE;
STEP 2: REMOVE THE FACE COVER FROM THE FURNACE AND REMOVE THE SCREWS HOLDING THE FURNACE TO THE FLOOR;
• REFERENCE FIGURE 2 FOR FACE COVER (FIGURE 2)
• SET THESE SCREWS ASIDE FOR REINSTALLATION;
• MEASURE LENGTH TO ENSURE THEY ARE LONG ENOUGH TO PENETRATE THE WOOD BOARD AND INTO THE FLOOR;
• IF THE SCREWS WILL NOT BE LONG ENOUGH, REPLACE WITH APPROPRIET LENGTH SCREWS;
STEP 3: INSTALL THE CUT SHEET OF WOOD UNDER THE FURNACE, SEPERATING THE FURNACE FROM THE LINOLYM;
• IF DÉCOR BOARD IS INSTALLED, ENSURE THE VINYL SIDE IS FACING DOWN (FACING THE LINOLYM);
STEP 4: SECURE THE FURNACE BACK DOWN USING THE SCREWS/REPLACEMENT SCREWS
ENSURE TO SCREW THROUGH THE FURNACE HOLES, WOOD BOARD AND INTO THE FLOOR;
STEP 5: RE-INSTALL THE FURNACE FACE;
STEP 6: RE-INSTALL THE FURNACE AIR RETURN;
STEP 7: CLAIM REPAIR CODE.
FIGURE 1 FIGURE 2
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IMPORTANT SAFETY RECALL
Page 1 of 2
May 2024
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
Forest River has decided that a safety defect exists in certain 2024 Aurora AART18RD and Catalina ACAT18RDL Travel Trailer Recreational Vehicles. Forest River is recalling the defective model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN is referenced in the attached document(s).
The designated Date range of production is 03/18/2024 through 05/08/2024.
DEFECT/NONCOMPLIANCE:
The furnace may be installed directly to a vinyl floor material, whereas it should be installed on a wood floor or platform as described in the manufacturer installation instructions.
EVALUATION OF RISK:
The furnace heat from on the combustible vinyl linoleum may start a fire, resulting in property damage, injury, or death.
SERVICE PROCEDURE:
Dealership Service Department procedures can be found on Dealer Connect.
WHAT IS THE PART INFORMATION OF THE REMEDY KIT?
SOURCE LOCALLY: 21” X 21” WOOD SHEET. THIS CAN BE LAUN, DÉCOR BOARD, PLYWOOD OR OSB
DEALER REPAIR CODES:
PRIOR AUTHORIZATION REQUIRED
UNITED
STATES
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
24V350
RC-024-03-00-004540
PERFORM REMEDY
.50 HRS
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 825-4995
The Recall shall be considered the utmost priority to remedy the 2024 Aurora AART18RD and Catalina ACAT18RDL Travel Trailer in question. The retail consumer shall not be charged any amount of monies for remedy to their 2024 Aurora AART18RD and Catalina ACAT18RDL Travel Trailer listed under this Recall.
If your dealership has already performed the remedy to 2024 Aurora AART18RD and Catalina ACAT18RDL Travel Trailer, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2024 Aurora AART18RD and Catalina ACAT18RDL
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
PO Box 30
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 24V350
FR ID: 205-1778
SERVICE CAMPAIGN: 001104
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IMPORTANT SAFETY RECALL
Page 2 of 2
Travel Trailer in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
Sincerely,
Forest River, Inc.
Office of Corporate Compliance**************************************************************************************************************OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-350
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. MAY 17, 2024 NHTSA Recall No. : 24V-350 Manufacturer Recall No. : 205-1778
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 13 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2024-2024 Forest River Inc. Aurora AART18RD Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope is inclusive of the models since inception.
2024 AURORA AART18RD 3 Production Dates : MAR 18, 2024 – MAY 08, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2024-2024 Forest River Inc. Catalina ACAT18RDL Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope is inclusive of the models since inception.
2024
CATALINA ACAT18RDL 10 Production Dates : MAR 18, 2024 – MAY 08, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The furnace may be installed directly to a vinyl floor material, whereas it should be installed on a wood floor or platform as described in the
manufacturer installation instructions. Part 573 Safety Recall Report 24V-350 Page 2 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The furnace heat from on the combustible vinyl linoleum may start a fire,
resulting in property damage, injury or death.
Description of the Cause : Manufacturing failed to remove the vinyl linoleum as directed by the installation instructions. Identification of Any Warning
that can Occur : Smoke may be smelled, smoke alarm may sound, scent of melting vinyl and heat Involved Components : Component Name 1 : FURNACE Component Description : FURNACE Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On May 9, 2024, during a routine Corporate Standards Inspection, it was discovered that the furnace was installed on top of the vinyl linoleum floor covering, whereas the vinyl linoleum should have been cut out using a template so the furnace could be installed directly to the wood floor, in accordance to the appliances installation instructions. On May 10, 2024, the manufacturing plant and the Standards Manager inspected the yard and it was discovered that the installation was the same. The Standards Manager contacted Forest Rivers Office of Corporate Compliance (“OCC”) and a research item was opened, to identify if any vehicles had shipped from the plant of this model. On May 17, 2024, the Corporate Recall Committee voted to recall. All vehicles are located at Dealers, none are The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-350 Page 3 retail sold. Therefore there will not be an owner letter issued for this recall. Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy to install a panel between the furnace and the linoleum. What is the Forest River Customer Service Phone Number? (574) 825-4995 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: Aurora & Catalina Forest River, Inc.
Attn: WARRANTY MANAGER PO Box 30
Middlebury, IN 46540 How Remedy Component Differs from Recalled Component : Affected Component – Furnace
Replacement Component – 21″ x 21″ x .125″ Laun Panel This is not a component failure, this is an installation error during manufacturing. There will now be a panel installed between the furnace and the linoleum. Identify How/When Recall Condition was Corrected in Production : On May 10, 2024, the yard was put on hold so that manufacturing could install the luan panel between the furnace and vinyl floor material. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : JUN 26, 2024 – JUN 26, 2024 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-350
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JUN 26, 2024 – JUN 26, 2024
* NR – Not Reported**************************************************************************************************************
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