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February 9, 2024 NHTSA CAMPAIGN NUMBER: 24V094000
Slide Room Bolt May Puncture Tire and Cause Crash
A punctured tire can cause a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 24V094
Manufacturer Forest River, Inc.
Components TIRES, EQUIPMENT
Potential Number of Units Affected 45
Summary
Forest River, Inc. (Forest River) is recalling certain 2024 Coachmen Catalina and Forest River Aurora travel trailers. The tire may contact the slide adjustment bolt and puncture the tire.
Remedy
Dealers will replace the slide adjustment bolt and install a shackle kit, free of charge. Owner notification letters were mailed February 19, 2024. Owners may contact Forest River customer service at 1-574-825-4995. Forest River’s number for this recall is 205-1735.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECALL 24V094 / 2024-079 REMEDY INSTRUCTIONS
Make(s): CATALINA & AURORA
Model(s): ACAT313RLTSLE & AART32RLTS
Model Year(s): 2024
Concern:
The tire may contact the slide ram and/or slide head adjustment bolt.
Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
REMEDY:
STEP 1: USE A FLOOR JACK TO RAISE THE WHEELS OFF THE GROUND BY JACKING FROM THE MAIN BEAM;
STEP 2: PLACE JACK STANDS IN FRONT AND BEHIND THE TIRES
- 2 – JACK STANDS FOR OFF DOOR SIDE (PLACE UNDER MAIN BEAM)
- 2 – JACK STANDS FOR DOOR SIDE (PLACE UNDER MAIN BEAM)
STEP 3: IF NEEDED ONLY – CUT THE BRAKE WIRES (2) ON THE OFF DOOR SIDE;
- DO NOT CUT IF NOT NEEDED
- ENSURE YOU LEAVE ENOUGH WIRING TO HOOK BACK UP USING GEL FILLED CONNECTORS;
STEP 4: LOCATE THE BOLTS;
- USE FLOOR JACKS IN THE CENTER OF THE AXLES TO BALANCE THE AXLES UPON, DO NOT LIFT USING THE AXLES. THIS IS ONLY TO KEEP THE AXLES IN THE LOCATION FOR EASE OF REMOVING THE AP KIT AND INSTALLING THE REPLACEMENT AP KIT;
- LOCATE SHACKLE BOLTS ATTACHING THE SPRINGS TO THE CHASSIS;
- LOCATE THE SHACKLE BOLTS ATTACHING THE STEEL SHACKLES TO THE AXLE AND EQUILIZER;
- REMOVE ALL SHACKLE BOLTS, NUTS AND EQUILIZER FROM THE CHASSIS AND AXLE;
- DISCARD OF THESE COMPONENTS AS THEY WILL NOT BE REUSED;
STEP 5: INSTALL THE NEW AP KIT AND EQUILIZER;
- MOUNT THE AXLES TO THE BOTTOM/LOWER HOLE OF THE AXLE HANGERS;
- ENSURE TO FIRMLY SEAT THE SHACLE BOLTS INTO THESE HOLES, USE A HAMMER TO SEAT THE BOLT HEADS AGAINST THE AXLE HANGERS;
- USE A BOX WRENCH AND PLACE ON THE BOLT HEAD AS A BACKER WRENCH AND HOLD FIRMLY WHILE YOU TIGHTEN THE NUT AGAINST THE AXLE HANGERS AND SHACKLE PLATES TO THE REPLACEMENT EQUILIZER;
- TIGHTEN UNTIL A MINIMUM OF THREE (3) SHACKLE BOLT THREADS SHOW PAST THE NUT AND THE NUT IS SEATED.
- FAILURE TO USE A WRENCH MAY STRIP THE SHACKLE BOLT. IF THIS HAPPENS, YOUR DEALERSHIP MAY BE RESPONSIBLE FOR THE COST OF REPLACING THE SHACKLE BOLT(S).
STEP 6: RECONNECT BRAKE WIRES ONLY IF THEY WERE DISCONNECTED.
• HOOK BACK UP USING GEL FILLED CONNECTORS;
STEP 7: LOWER THE VEHICLE BACK ONTO THE TIRES;
STEP 8: TEST BRAKES TO ENSURE PROPER BRAKING FUNCTIONALITY;
STEP 9: CLAMP THE OFF DOOR SIDE REAR SLIDE ADJUSTMENT HEAD INTO PLACE WITH A C-CLAMP;
- REMOVE THE 6” SLIDE ADJUSTMENT BOLT THAT IS NEAR THE LEFT OFF DOOR SIDE REAR TIRE;
- INSTALL THE 2 ½” BOLT AND NUT AND MAINTAIN THE AJUSTMENT (IN PLACE OF THE BOLT REMOVED);
- REMOVE C-CLAMP;
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February 2024
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a safety defect, which relates to motor vehicle safety exists in certain 2024 Catalina 313RLTSLE & Aurora 32RLTS Travel Trailer Recreational Vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
DEFECT/NONCOMPLIANCE:
The tire may contact the slide ram and/or slide head adjustment bolt.
EVALUATION OF RISK:
If the tire contacts the slide ram or slide head adjustment bolt, it may puncture. This condition may lead to loss of vehicle control, leading to a crash.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. A shorter slide adjustment bolt and a 1″ taller AP Kit will be installed, which lifts the vehicle past the minimum clearance needed for axle jounce. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 3.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Catalina & Aurora
Forest River, Inc.
Attn: WARRANTY MANAGER
PO BOX 30
Middlebury, IN 46540
Chronology :
On January 30, 2024, the manufacturing plant discovered that the slide head adjustment bolt may interfere with the tires’ side wall. Additionally, it was discovered that the slide ram may also interfere with the jounce of the tire.
On February 1, 2024, the chassis supplier visited the manufacturing plant and replaced all of the slide head adjustment bolts with the appropriate length bolt.
On February 5, 2024, the manufacturing plant contacted their Corporate Standards Manager to review the concern. The Corporate Standards Manager then elevated the concern to Forest River’s Office of Corporate Compliance (“OCC”). OCC opened a research item the same day.
On February 9, 2024, Forest River’s Corporate Recall Committee voted to recall. A Stop Sale Notice will be issued immediately following the filing of this recall.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| COACHMEN | CATALINA | 2024 |
| FOREST RIVER | AURORA | 2024 |
6 Associated Documents
Miscellaneous Document – Stop Sale Notice – 205-1735
RMISC-24V094-0524.pdf 146.444KB
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Recall 573 Report – Defect Notice
RCLRPT-24V094-1120.PDF 215.58KB
Recall Acknowledgement
ISSUED Owner Notification Letter(Part 577)
RCONL-24V094-9551.pdf 242.795KB
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Manufacturer Notices(to Dealers,etc)
RCMN-24V094-0214.pdf 205.832KB
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Remedy Instructions and TSB
RCRIT-24V094-9127.pdf 974.21KB
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Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V094&docType=RCL
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SEOCONTENT-START
STOP SALE NOTICE
Page 1 of 1
February 9, 2024
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
Pursuant to Federal Motor Vehicle Safety Act; 49 CFR Part 573.11; this notice shall serve as a formal
SAFETY RECALL – STOP SALE NOTIFICATION.
CERTAIN 2024 – CATALINA 313RLTSLE & AURORA 32RLTS TRAVEL TRAILERS
Forest River has decided that a safety defect exists in certain 2024 Catalina 313RLTSLE & Aurora 32RLTS Travel Trailer Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River is issuing a Stop Sale Notice effective immediately.
Please access your Home Page on Dealer Connect to verify if your Dealership has units in stock that are subject to this recall. Enter the Service Campaign number referenced above in the “Campaign Search” field, click on the “Campaign ID Number”. Next, select “MY VINS”. Not all Dealers have units in stock that are affected by this recall.
DEFECT/NONCOMPLIANCE:
The tire may contact the slide ram and/or slide head adjustment bolt.
EVALUATION OF RISK:
If the tire contacts the slide ram or slide head adjustment bolt, it may fail. This condition may lead to loss of vehicle control, leading to a crash.
SERVICE PROCEDURE:
The remedy is currently under development. A second notice will be issued once the remedy is available.
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
574-825-4995
SERVICE CAMPAIGN: 001070
FR ID: 205-1735
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-094
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. FEB 09, 2024 NHTSA Recall No. : 24V-094 Manufacturer Recall No. : 205-1735
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 45 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 Forest River Inc. Coachmen Catalina Travel Trailers 313RLTSLE Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined using manufacturing records of when the plant switched to a new chassis supplier.
2024 CATALINA ACAT313RLTSLE 29
Grand Total 45 Production Dates : JUL 28, 2023 – DEC 14, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2024-2024 Forest River Inc. Aurora Travel Trailers 32RLTS Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined using manufacturing records of when the plant switched to a new chassis supplier.
2024 AURORA AART32RLTS 16
Production Dates : JUL 28, 2023 – DEC 14, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The tire may contact the slide ram and/or slide head adjustment bolt. FMVSS 1 : NR Part 573 Safety Recall Report 24V-094 Page 2 FMVSS 2 : NR
Description of the Safety Risk : If the tire contacts the slide ram or slide head adjustment bolt, it may fail. This condition may lead to loss of vehicle control, leading to a crash.
Description of the Cause : When the manufacturing plant switched from LCI chassis to NORCO chassis, due to the design of the main beams of NORCO vs. LCI, the main beams changed from 12″ to 10 1/2″, thus lowering the slide arm into the tread path of the drivers’ rear tire. Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Chassis Component Description : Chassis Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NORCO Industries Address : 2800 Northland Dr
Elkhart Indiana 46514
Country : United States Chronology :
On January 30, 2024, the manufacturing plant discovered that the slide head adjustment bolt may interfere with the tires’ side wall. Additionally, it was discovered that the slide ram may also interfere with the jounce of the tire. On February 1, 2024, the chassis supplier visited the manufacturing plant and replaced all of the slide head adjustment bolts with the appropriate length bolt. On February 5, 2024, the manufacturing plant contacted their Corporate Standards Manager to review the concern. The Corporate Standards Manager then elevated the concern to Forest River’s Office of Corporate Compliance (“OCC”). OCC opened a research item the same day. On February 9, 2024, Forest River’s Corporate Recall Committee voted to recall. A Stop Sale Notice will be The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-094 Page 3 issued immediately following the filing of this recall. Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy. A shorter slide adjustment bolt and a 1″ taller AP Kit will be installed, which lifts the vehicle past the minimum clearance needed for axle jounce. What is the Forest River Customer Service Phone Number? (574) 825-4995 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: Catalina & Aurora Forest River, Inc.
Attn: WARRANTY MANAGER PO BOX 30
Middlebury, IN 46540 How Remedy Component Differs from Recalled Component : NORCO Industries – (574) 262-3400
2800 Northland Dr
Elkhart, IN 46514
Affected Component – Chassis Replacement Components:
Shorter Slide Adjustment Bolt – PN – N/A Shackle Kit: AP-DE-2A-04 (Terran Axle) Equalizer: 09030103-2A (Terran Axle) The vehicle will now have the proper clearance between the tire and the slide adjustment bolt. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-094
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
The week of February 1, 2024, the chassis supplier began changing slide head adjustment bolt to the appropriate length bolt. The week of February 5, 2024, the manufacturing plant received a 1″ taller AP Kit to install, which lifts the vehicle past the minimum clearance needed for axle jounce.
Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAR 20, 2024 – MAR 20, 2024
Planned Owner Notification Date : MAR 20, 2024 – MAR 20, 2024
* NR – Not Reported
**************************************************************************************************************
Page 1 of 2
RECALL 24V094 / 2024-079 REMEDY INSTRUCTIONS
Make(s): CATALINA & AURORA
Model(s): ACAT313RLTSLE & AART32RLTS
Model Year(s): 2024
Concern:
The tire may contact the slide ram and/or
slide head adjustment bolt.
Repair Code: RC-004-03-00-004489
Allotted Time: 3.00 HRS.
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: YES
Prior Authorization Required: YES
Part(s) Kit Number: F100521245
Part(s) Return: NO, FIELD DESTROY
Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
REMEDY:
STEP 1: USE A FLOOR JACK TO RAISE THE WHEELS OFF THE GROUND BY JACKING FROM THE MAIN BEAM;
STEP 2: PLACE JACK STANDS IN FRONT AND BEHIND THE TIRES
• 2 – JACK STANDS FOR OFF DOOR SIDE (PLACE UNDER MAIN BEAM)
• 2 – JACK STANDS FOR DOOR SIDE (PLACE UNDER MAIN BEAM)
STEP 3: IF NEEDED ONLY – CUT THE BRAKE WIRES (2) ON THE OFF DOOR SIDE;
• DO NOT CUT IF NOT NEEDED
• ENSURE YOU LEAVE ENOUGH WIRING TO HOOK BACK UP USING GEL FILLED CONNECTORS;
STEP 4: LOCATE THE BOLTS;
• USE FLOOR JACKS IN THE CENTER OF THE AXLES TO BALANCE THE AXLES UPON, DO NOT LIFT USING THE AXLES. THIS IS ONLY TO KEEP THE AXLES IN THE LOCATION FOR EASE OF REMOVING THE AP KIT AND INSTALLING THE REPLACEMENT AP KIT;
• LOCATE SHACKLE BOLTS ATTACHING THE SPRINGS TO THE CHASSIS;
• LOCATE THE SHACKLE BOLTS ATTACHING THE STEEL SHACKLES TO THE AXLE AND EQUILIZER;
• REMOVE ALL SHACKLE BOLTS, NUTS AND EQUILIZER FROM THE CHASSIS AND AXLE;
• DISCARD OF THESE COMPONENTS AS THEY WILL NOT BE REUSED;
STEP 5: INSTALL THE NEW AP KIT AND EQUILIZER;
• MOUNT THE AXLES TO THE BOTTOM/LOWER HOLE OF THE AXLE HANGERS;
• ENSURE TO FIRMLY SEAT THE SHACLE BOLTS INTO THESE HOLES, USE A HAMMER TO SEAT THE BOLT HEADS AGAINST THE AXLE HANGERS;
• USE A BOX WRENCH AND PLACE ON THE BOLT HEAD AS A BACKER WRENCH AND HOLD FIRMLY WHILE YOU TIGHTEN THE NUT AGAINST THE AXLE HANGERS AND SHACKLE PLATES TO THE REPLACEMENT EQUILIZER;
• TIGHTEN UNTIL A MINIMUM OF THREE (3) SHACKLE BOLT THREADS SHOW PAST THE NUT AND THE NUT IS SEATED.
• FAILURE TO USE A WRENCH MAY STRIP THE SHACKLE BOLT. IF THIS HAPPENS, YOUR DEALERSHIP MAY BE RESPONSIBLE FOR THE COST OF REPLACING THE SHACKLE BOLT(S).
STEP 6: RECONNECT BRAKE WIRES ONLY IF THEY WERE DISCONNECTED.
• HOOK BACK UP USING GEL FILLED CONNECTORS;
STEP 7: LOWER THE VEHICLE BACK ONTO THE TIRES;
STEP 8: TEST BRAKES TO ENSURE PROPER BRAKING FUNCTIONALITY;
STEP 9: CLAMP THE OFF DOOR SIDE REAR SLIDE ADJUSTMENT HEAD INTO PLACE WITH A C-CLAMP;
• REMOVE THE 6” SLIDE ADJUSTMENT BOLT THAT IS NEAR THE LEFT OFF DOOR SIDE REAR TIRE;
• INSTALL THE 2 ½” BOLT AND NUT AND MAINTAIN THE AJUSTMENT (IN PLACE OF THE BOLT REMOVED);
• REMOVE C-CLAMP;
STEP 10: CLAIM REPAIR CODE.
PHOTOS ON THE NEXT PAGE FOR REFERENCE.
Page 2 of 2
RECALL 24V094 / 2024-079 REMEDY INSTRUCTIONS
Make(s): CATALINA & AURORA
Model(s): ACAT313RLTSLE & AART32RLTS
Model Year(s): 2024
Concern:
The tire may contact the slide ram and/or
slide head adjustment bolt.
Repair Code: RC-004-03-00-004489
Allotted Time: 3.00 HRS.
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: YES
Prior Authorization Required: YES
Part(s) Kit Number: F100521245
Part(s) Return: NO, FIELD DESTROY
FRONT, LOWER AXLE HANGER MOUNTED REAR, LOWER AXLE HANGER MOUNTED
CENTER, LOWER AXLE HANGER MOUNTED WITH REPLACEMENT SHACKLES & EQUILIER
**************************************************************************************************************
Page 1 of 2
Corporate Compliance PO Box 30 Middlebury, In 46540
February 2024
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a safety defect, which relates to motor vehicle safety exists in certain 2024 Catalina 313RLTSLE & Aurora 32RLTS Travel Trailer Recreational Vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
DEFECT/NONCOMPLIANCE:
The tire may contact the slide ram and/or slide head adjustment bolt.
EVALUATION OF RISK:
If the tire contacts the slide ram or slide head adjustment bolt, it may puncture. This condition may lead to loss of vehicle control, leading to a crash.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. A shorter slide adjustment bolt and a 1″ taller AP Kit will be installed, which lifts the vehicle past the minimum clearance needed for axle jounce. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 3.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Catalina & Aurora
Forest River, Inc.
Attn: WARRANTY MANAGER
PO BOX 30
Middlebury, IN 46540
NHTSA RECALL: 24V094
FOREST RIVER ID: 205-1735
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WHAT IF YOU NO LONGER OWN THIS VEHICLE?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
CONTACT
PHONE
CUSTOMER SERVICE
574-825-4995
If after contacting your dealer and/or our customer care helpline, should you have additional questions in regard to this recall, you may contact:
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 24V094
Sincerely,
Forest River Inc.
Office of Corporate Compliance**************************************************************************************************************IMPORTANT SAFETY RECALL
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February 2024
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River has decided that a safety defect, which relates to motor vehicle safety exists in certain 2024 Catalina 313RLTSLE & Aurora 32RLTS Travel Trailer Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN referenced in the attached document(s).
The designated Date range of production is 07/28/2023 through 12/14/2023.
DEFECT/NONCOMPLIANCE:
The tire may contact the slide ram and/or slide head adjustment bolt.
EVALUATION OF RISK:
If the tire contacts the slide ram or slide head adjustment bolt, it may puncture. This condition may lead to loss of vehicle control, leading to a crash.
SERVICE PROCEDURE:
Dealership Service Department procedures can be found on Dealer Connect for this Service Campaign #001070.
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
F100521245
DEALER REPAIR CODES & REQUIRMENTS
Prior Authorization and Pictures are required for the remedy and inspection. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
UNITED
STATES
SERVICE CAMPAIGN
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
24V094
001070
RC-004-03-00-004489
PERFROM REMEDY
3.0 HRS.
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
574-825-4995
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
PO Box 30
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 24V094
FOREST RIVER ID: 205-1735
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IMPORTANT SAFETY RECALL
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The Recall shall be considered the utmost priority to remedy the 2024 Catalina 313RLTSLE & Aurora 32RLTS Travel Trailer in question. The retail consumer shall not be charged any amount of monies for remedy to their 2024 Catalina 313RLTSLE & Aurora 32RLTS Travel Trailer listed under this Recall.
If your dealership has already performed the remedy to 2024 Catalina 313RLTSLE & Aurora 32RLTS Travel Trailer, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2024 Catalina 313RLTSLE & Aurora 32RLTS Travel Trailer in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
Sincerely,
Forest River, Inc.
Office of Corporate Compliance**************************************************************************************************************
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SEOCONTENT-END