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November 1, 2023 NHTSA CAMPAIGN NUMBER: 23E085000
A bike that detaches may drag behind the vehicle or become a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 23E085
Manufacturer Hollywood Racks
Components EQUIPMENT
Potential Number of Units Affected 7,500
Summary
Hollywood Racks is recalling certain 2022-2023 Destination E Rack Bicycle Carriers, part number HR4500. The eyebolt that holds the vertical clamping frame may fail, which can allow a bike to detach.
Remedy
Hollywood Racks will supply 2 cam lever-eyebolt assemblies per bike rack, free of charge. Owner notification letters are expected to be mailed in November 2023. Owners may contact Hollywood Racks customer service at 1-800-747-4085.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
July 6, 2023 – First confirmed report of both eyebolts breaking on ordinary vehicle without warned against behavior, damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system.
August 14, 2023- Initiated internal investigation into cause of breakage due to previous unspecified breakage. Designed and performed internal testing. Inconclusive results from testing. Company was unable to replicate the reported issues, i.e., unable to cause an eyebolt to shear under normal road conditions or offroad conditions.
September 10, 2023 – Second consumer report of both eyebolts breaking damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system. Unspecified cause. Informed supplier of problem. There was no production of this model at that time at the factory.
September 14, 2023 – Supplier designed and initiated its own internal laboratory testing.
September 19, 2023 – After duplicating the failure, Supplier concluded that the thread length was too long and redesigned the eye-bolt. Entirety of thread in revised eyebolt now located within a bracket in the horizontal frame, reducing stress on bolt threading. The new eye bolt was tested, validated, and approved. Existing inventory at the factory was quarantined and set aside for rework when new eye-bolts became available.
October 9, 2023- Requested distributors and most dealers, including Amazon, to delist product and return existing inventory to Hollywood Engineering warehouse. In-house and customer returned inventory currently being reworked with new eye-bolt. Limited production at the factory resumed with new eyebolt. Product has been redesigned for model year 2024.
1 Affected Product
Equipment
BRAND | PART NO. | PRODUCTION DATES |
HOLLYWOOD RACKS | DESTINATION E RACK |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-23E085-6606.PDF 214.896KB
Recall Acknowledgement
RCAK-23E085-6994.pdf 646.717KB
Recall 573 Report – 11/08/2023
RCLRPT-23E085-8405.PDF 215.144KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23E085&docType=RCL
- Patented design fits sedans, hatchbacks, minivans, and SUV's consult manufacturer web site for specific vehicle fit information.Comes fully assembled set up and installs in seconds 12 inch long carry arms easily accommodate a wide range of bicycle styles and 115 inch wide carry arms for greater bike compatibilityShips in certified frustration free packaging 70 pounds max capacityFolds fully flat for easy storage.Allen's warranty does not cover items purchased through third-party sellersImportant, please consult manufacturer web page for specific vehicle fit.Target gender : unisex.
- Side straps for increased lateral stability. Single configuration design eliminates setup hassles and headaches during installation
- Individual tie downs secure and protect bicycles
- Padded lower frame keeps bicycles away from vehicle
- Comes fully assembled set up and installs in seconds 12 inch long carry arms easily accommodate a wide range of bicycle styles and 115 inch wide carry arms for greater bike compatibility
- Bike rack fits into 2-inch receiver and holds up to 4 adult bikes
- Locking knob allows a wobble-free installation, and can be locked for added security
- Carry arms fold down and out of the way when not in use
- Main mast tilts away from the lift gate for easy acces
- Individual tie-downs secure bikes and keep them in place during travel.
- Secure Bike Transportation: Safely transport up to 4 bikes with ease. The rack's towing capacity is 150 lbs and includes a hitch pin for secure attachment. An added reflector enhances safety during travel
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- Broad Hitch Compatibility: This rack fits 2" x 2" hitch receivers, offering versatile compatibility with a variety of vehicles
- Durable Construction: Built from rigid all-steel construction and powder-coated for durability, this rack is designed for longevity. The adjustable bike cradle with hook and loop straps ensures secure transportation
- Enhanced Durability: This bike rack is equipped with a hitch adapter to fit standard 1-1/4" and 2" hitch receivers, ensuring broad compatibility
- Versatile Hitch Compatibility: Designed to be used on Class I, II, III, and IV hitches, this bike rack is adaptable and suitable for various types of vehicles
- Secure Bike Transportation: Transport up to 2 bikes securely with the improved rubber bike cradles and buckle-type straps. These features allow your bikes to remain stable during travel
- Sturdy Design: The built-in locking knob keeps the main upright sturdy, minimizing wobble and enhancing stability while on the move
- Weight Capacity: The rack supports a maximum capacity of 100 lbs, with a limit of 50 lbs per bike. This ensures safe and reliable bike transportation
- 160 LBS Max Weight Capacity: Our hitch mount bike rack is made of heavy-duty steel that can handle up to 160 lbs of weight. Each rack can carry up to 80 lbs. This bike rack hitch accommodates tire widths of up to 5 inches, which is suitable for most bicycles.
- Keep Your Bikes Stable: Designed to fit small to medium-sized cars, SUVs, pickup trucks, and RVs equipped with 2-inch hitch receivers. The safety latch and anti-wobble device reduce wobble during transport for a smoother journey. With a 14-inch connection pipe, there's ample distance, great for vehicles with spare tires mounted at the rear.
- High Compatibility: The 2 ebike rack hitch mount is equipped with adjustable knobs, ensuring a perfect fit for bikes of different sizes. You also have the flexibility to switch between one or two sets of brackets to meet your specific needs. The adjustable knobs on the hooks securely hold your bicycle in place without compromising stability.
- Secure on Every Trip: Use the included straps to securely fasten tires to the bike carrier, and the hooks come with soft cushions to protect your bike's surface. Prevent any potential rubbing or damage to your bike during high-speed travel, and keep your bike securely fixed to the carrier.
- Tilting & Folding Design: Need access to your trunk? No problem! Our ebike rack hitch features a safety pin for easy backward tilting, allowing you to open your trunk without removing the bike carrier. Plus, the hitch mount bike rack can be folded upward without taking up precious space.
- 2-Bike Rack: WILDROAD hitch bike rack made for SUV, truck, off-road vehicle with 180 lbs. load capacity. Can be loaded with Standard bicycles, heavy-duty bicycles, mountain bikes and road bikes, even for fat tire bike and e-bike
- SAFE & STABLE: Our bike rack for car with premium foam-padded hooks and heavy duty nylon straps, it can fix the bicycle firmly without hurting the paint of the bicycle, No-wobble fastener and anti-rattle stabilizer, which can make the bike rack more stable to hold your bicycles
- FOLDABLE & TILTABLE: The bike racks for tow hitch is easy to assemble and mount on hitch, when not in use it can be folded up for space-saving. Special tiltable construction let you open the trunk without removing the bike rack, just need to tilt it down
- UNIVERSAL & ADJUSTABLE: This bike rack for hitch has adjustable hooks for holding bike frame, and adjustable tire holders with heavy duty velcro straps can fix different sizes of bicycles&tires, Real reflective plug at the end of it makes driving more safe in the night
- SATISFACTION GUARANTEED: At WILDROAD, we prioritize customer satisfaction. We are committed to providing exceptional quality, which is why our product is backed by a 1-year warranty. We stand behind the quality of our product and are dedicated to ensuring your complete satisfaction with your purchase
- ✅ SMART TILTING DESIGN: Our bicycle car rack is non-foldable, but the tilting function allows for access to the back of your vehicle even when loaded with bikes(NOT suitable for swing-out tailgate), the removable platform can be adjusted for 1 or 2 bikes carrying.
- ✅ ANTI-SCRATCH: The trailer hitch bike rack features foam-padded clamp and hitch tightener to prevent the bicycle from swaying and damaging your car's paintwork.
- ✅ 160 LB TOTAL CAPACITY : Our bicycle car rack constructed with reinforced steel which makes it durable and powerful enough to carry 2 bikes weighting 80 lbs each, total 160 lbs capacity.
- ✅ HIGH COMPATIBILITY: Fit 17-29 inch wheels, fit 31" to 60.3 inch wheelbase, up to 5 inch tires, 2 inch receiver, it is also equipped with safety strap, security hitch lock, hitch tightener and other necessary hardwares.
- ✅ CUSTOMER SERVICE: We believe in standing by our product and customers! Should you encounter any issues, our dedicated customer support team is always ready to assist you.
- Sturdy Build: Our bike trailer boasts a tough steel frame and rugged double-layer rubber tires, providing solid assurance for your journey. No matter the varied road conditions, it remains reliable and durable, ensuring a safe trip every time.
- Security First: With an all-round protection and a secure parking feature, our bicycle trailer keeps your wheels safe from harm and ensures a stable stop. Plus, bright reflectors make sure you're seen during the ride, adding an extra layer of security.
- Versatile Fun: Load it up! Our child bike trailer can handle it all with its high load capacity and large space design. Perfect for joyful rides with your little one. Its universal compatibility design fits various bicycles, making it an excellent choice for your rides.
- Easy to Use: No sweat assembly or disassembly with our kids bike trailer's quick-release design, saving you time and effort for a more convenient journey. Get on the road faster and enjoy hassle-free adventures.
- Comfortable and Caring: Our baby bike trailer takes care of every ride with attention to detail. A cozy 30-inch security belt ensures comfort without restraint, while the perforated design at the back of the seat keeps things cool and breezy, providing a comfortable and safe riding experience for your child.
- ✅ SMART TILTING & FOLDING DESIGN: Our bicycle car rack is versatile, the tilting function allows for access to the back of your vehicle even when loaded with bikes(NOT suitable for swing-out tailgate), the removable platform can be adjusted for 1 or 2 bikes carrying, the folding design also makes the rack to be folded up when not in use.
- ✅ ANTI-SCRATCH: The trailer hitch bike rack features foam-padded clamp and hitch tightener to prevent the bicycle from swaying and damaging your car's paintwork.
- ✅ 160 LB TOTAL CAPACITY : Our bicycle car rack constructed with reinforced steel which makes it durable and powerful enough to carry 2 bikes weighting 80 lbs each, total 160 lbs capacity.
- ✅ HIGH COMPATIBILITY: Fit 17-29 inch wheels, fit 31.5" to 62.5 inch wheelbase, up to 5 inch tires, 2 inch receiver, it is also equipped with safety strap, security hitch lock, hitch tightener and other necessary hardwares.
- ✅ CUSTOMER SERVICE: We believe in standing by our product and customers! Should you encounter any issues, our dedicated customer support team is always ready to assist you.
- Convenient Bumper Rack: Effortlessly haul luggage, bikes, furniture, camping gear, and more in this durable and versatile 2-in-1 cargo carrier bike rack from Tow Tuff
- Versatile Cargo Rack: Engineered to accommodate all 2-inch receivers, ensuring a universal fit for a wide range of vehicles, including a strap, tie-down holes, pull-out bar, adjustable wheel cradles
- Durable Bike Carrier: Rugged, heavy-duty steel construction frame boasts exceptional durability, ensuring it can withstand even the toughest conditions; Bike cargo rack does not fold
- Reliable Bike Rack: When used as a bike rack, the adjustable wheel holder and tie-down holes secure the bike(s) in place with wheel cradles that fit most bikes and hold up to 4 bikes
- Efficient Cargo Rack: Supports up to an impressive 500 pounds, making it ideal for handling heavy loads; Measures 27 inches long, 62 inches wide, and 3 inches tall
Last update on 2024-06-22 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-085 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hollywood Racks Submission Date : NOV 01, 2023 NHTSA Recall No. : 23E-085 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Hollywood Racks Address : 12812 S. Spring St. Los Angeles CA 90061 Company phone : 3105168600 Population : Number of potentially involved : 7,500 Estimated percentage with defect : 100 % Equipment Information : Brand / Trade 1 : Hollywood Racks Model : Destination E Rack Part No. : HR4500 Size : NR Function : Bicycle Carrier Descriptive Information : All units from initial production affected. The Recall Population consists of Model Year 2022 and 2023 HR4500 bike carriers. Production and sales data were analyzed to obtain the total population included in the recall. Unaffected units are manufactured with improved clamping components to remove eyebolt stress, reinforced horizontal frame and different cam-levers with larger diameter eyebolts. Reworked units are labeled with permanent stickering on the product and package. Approximate number of affected units: 7500 Production Dates : MAR 18, 2022 – SEP 07, 2023 Description of Defect : Description of the Defect : An eyebolt holding the vertical clamping frame onto the bike carrier may fail during use. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Failure can result in the bike carrier’s clamping frame detaching from the bike carrier’s base when the vehicle is in motion. A secondary safety redundancy holding the bicycles in place mitigates this risk. Description of the Cause : The location of the “runout”, or place on the eyebolt where the bolt’s shank transitions to thread, is located in an area in the assembly where extreme Part 573 Safety Recall Report 23E-085 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 vibration and force may cause the bolt to shear. Identification of Any Warning that can Occur : NR Involved Components : Component Name : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : July 6, 2023 – First confirmed report of both eyebolts breaking on ordinary vehicle without warned against behavior, damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system. August 14, 2023- Initiated internal investigation into cause of breakage due to previous unspecified breakage. Designed and performed internal testing. Inconclusive results from testing. Company was unable to replicate the reported issues, i.e., unable to cause an eyebolt to shear under normal road conditions or offroad conditions. September 10, 2023 – Second consumer report of both eyebolts breaking damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system. Unspecified cause. Informed supplier of problem. There was no production of this model at that time at the factory. September 14, 2023 – Supplier designed and initiated its own internal laboratory testing. September 19, 2023 – After duplicating the failure, Supplier concluded that the thread length was too long and redesigned the eye-bolt. Entirety of thread in revised eyebolt now located within a bracket in the horizontal frame, reducing stress on bolt threading. The new eye bolt was tested, validated, and approved. Existing inventory at the factory was quarantined and set aside for rework when new eye-bolts became available. October 9, 2023- Requested distributors and most dealers, including Amazon, to delist product and return existing inventory to Hollywood Engineering warehouse. In-house and customer returned inventory currently Part 573 Safety Recall Report 23E-085 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 being reworked with new eye-bolt. Limited production at the factory resumed with new eyebolt. Product has been redesigned for model year 2024. Description of Remedy : Description of Remedy Program : The company will supply two (2) cam lever-eyebolt assemblies free of charge per bike rack. The inspection and parts replacement can be easily performed by the customer, or the consumer may contact Hollywood Racks for further assistance. The installation time to replace the parts is expected to take between 5-10 minutes to complete. How Remedy Component Differs from Recalled Component : The length and quality of the eye bolt design. Reworked units are marked with a permanent on-product sticker. Identify How/When Recall Condition was Corrected in Production : Entirety of thread in revised eyebolt now located within a bracket in the horizontal frame, reducing stress on bolt threading. Recall Schedule : Description of Recall Schedule : The company is set to notify its dealers and consumers within 5 days of this submission. Planned Dealer Notification Date : OCT 31, 2023 – NOV 07, 2023 Planned Owner Notification Date : NOV 02, 2023 – NOV 09, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-085 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hollywood Racks Submission Date : NOV 08, 2023 NHTSA Recall No. : 23E-085 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Hollywood Racks Address : 12812 S. Spring St. Los Angeles CA 90061 Company phone : 3105168600 Population : Number of potentially involved : 7,500 Estimated percentage with defect : 100 % Equipment Information : Brand / Trade 1 : Hollywood Racks Model : Destination E Rack Part No. : HR4500 Size : NR Function : Bicycle Carrier Descriptive Information : All units from initial production affected. The Recall Population consists of Model Year 2022 and 2023 HR4500 bike carriers. Production and sales data were analyzed to obtain the total population included in the recall. Unaffected units are manufactured with improved clamping components to remove eyebolt stress, reinforced horizontal frame and different cam-levers with larger diameter eyebolts. Reworked units are labeled with permanent stickering on the product and package. Approximate number of affected units: 7500 Production Dates : MAR 18, 2022 – SEP 07, 2023 Description of Defect : Description of the Defect : An eyebolt holding the vertical clamping frame onto the bike carrier may fail during use. Failure can result in the bike carrier’s clamping frame detaching from the bike carrier’s base when the vehicle is in motion, allowing the bike to drag behind the vehicle or become a road hazard, increasing the risk of crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Failure can result in the bike carrier’s clamping frame detaching from the bike carrier’s base when the vehicle is in motion. A secondary safety redundancy holding the bicycles in place mitigates this risk. Failure can result in the bike carrier’s clamping frame detaching from the bike carrier’s base Part 573 Safety Recall Report 23E-085 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 when the vehicle is in motion, allowing the bike to drag behind the vehicle or become a road hazard, increasing the risk of crash. Description of the Cause : The location of the “runout”, or place on the eyebolt where the bolt’s shank transitions to thread, is located in an area in the assembly where extreme vibration and force may cause the bolt to shear. Identification of Any Warning that can Occur : NR Involved Components : Component Name : Destination E Lever Assembly Component Description : Cam lever-eyebolt assemblies Component Part Number : DLVR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : July 6, 2023 – First confirmed report of both eyebolts breaking on ordinary vehicle without warned against behavior, damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system. August 14, 2023- Initiated internal investigation into cause of breakage due to previous unspecified breakage. Designed and performed internal testing. Inconclusive results from testing. Company was unable to replicate the reported issues, i.e., unable to cause an eyebolt to shear under normal road conditions or offroad conditions. September 10, 2023 – Second consumer report of both eyebolts breaking damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system. Unspecified cause. Informed supplier of problem. There was no production of this model at that time at the factory. September 14, 2023 – Supplier designed and initiated its own internal laboratory testing. September 19, 2023 – After duplicating the failure, Supplier concluded that the thread length was too long and Part 573 Safety Recall Report 23E-085 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 redesigned the eye-bolt. Entirety of thread in revised eyebolt now located within a bracket in the horizontal frame, reducing stress on bolt threading. The new eye bolt was tested, validated, and approved. Existing inventory at the factory was quarantined and set aside for rework when new eye-bolts became available. October 9, 2023- Requested distributors and most dealers, including Amazon, to delist product and return existing inventory to Hollywood Engineering warehouse. In-house and customer returned inventory currently being reworked with new eye-bolt. Limited production at the factory resumed with new eyebolt. Product has been redesigned for model year 2024. Description of Remedy : Description of Remedy Program : The company will supply two (2) cam lever-eyebolt assemblies free of charge per bike rack. The inspection and parts replacement can be easily performed by the customer, or the consumer may contact Hollywood Racks for further assistance. The installation time to replace the parts is expected to take between 5-10 minutes to complete. If consumers incurred costs to obtain the recalled parts in a reasonable time in advance of this recall announcement, Hollywood Racks will provide the consumer with compensation for the replacement part. How Remedy Component Differs from Recalled Component : The length and quality of the eye bolt design. Reworked units are marked with a permanent on-product sticker. Identify How/When Recall Condition was Corrected in Production : Entirety of thread in revised eyebolt now located within a bracket in the horizontal frame, reducing stress on bolt threading. Recall Schedule : Description of Recall Schedule : The company is set to notify its dealers and consumers within 5 days of this submission. Planned Dealer Notification Date : OCT 31, 2023 – NOV 07, 2023 Planned Owner Notification Date : NOV 02, 2023 – NOV 09, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported
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