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November 1, 2023 NHTSA CAMPAIGN NUMBER: 23E085000
A bike that detaches may drag behind the vehicle or become a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 23E085
Manufacturer Hollywood Racks
Components EQUIPMENT
Potential Number of Units Affected 7,500
Summary
Hollywood Racks is recalling certain 2022-2023 Destination E Rack Bicycle Carriers, part number HR4500. The eyebolt that holds the vertical clamping frame may fail, which can allow a bike to detach.
Remedy
Hollywood Racks will supply 2 cam lever-eyebolt assemblies per bike rack, free of charge. Owner notification letters are expected to be mailed in November 2023. Owners may contact Hollywood Racks customer service at 1-800-747-4085.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
July 6, 2023 – First confirmed report of both eyebolts breaking on ordinary vehicle without warned against behavior, damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system.
August 14, 2023- Initiated internal investigation into cause of breakage due to previous unspecified breakage. Designed and performed internal testing. Inconclusive results from testing. Company was unable to replicate the reported issues, i.e., unable to cause an eyebolt to shear under normal road conditions or offroad conditions.
September 10, 2023 – Second consumer report of both eyebolts breaking damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system. Unspecified cause. Informed supplier of problem. There was no production of this model at that time at the factory.
September 14, 2023 – Supplier designed and initiated its own internal laboratory testing.
September 19, 2023 – After duplicating the failure, Supplier concluded that the thread length was too long and redesigned the eye-bolt. Entirety of thread in revised eyebolt now located within a bracket in the horizontal frame, reducing stress on bolt threading. The new eye bolt was tested, validated, and approved. Existing inventory at the factory was quarantined and set aside for rework when new eye-bolts became available.
October 9, 2023- Requested distributors and most dealers, including Amazon, to delist product and return existing inventory to Hollywood Engineering warehouse. In-house and customer returned inventory currently being reworked with new eye-bolt. Limited production at the factory resumed with new eyebolt. Product has been redesigned for model year 2024.
1 Affected Product
Equipment
BRAND | PART NO. | PRODUCTION DATES |
HOLLYWOOD RACKS | DESTINATION E RACK |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-23E085-6606.PDF 214.896KB
Recall Acknowledgement
RCAK-23E085-6994.pdf 646.717KB
Recall 573 Report – 11/08/2023
RCLRPT-23E085-8405.PDF 215.144KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23E085&docType=RCL
- Patented design fits sedans, hatchbacks, minivans, and SUV's consult manufacturer web site for specific vehicle fit information.Comes fully assembled set up and installs in seconds 12 inch long carry arms easily accommodate a wide range of bicycle styles and 115 inch wide carry arms for greater bike compatibilityShips in certified frustration free packaging 70 pounds max capacityFolds fully flat for easy storage.Allen's warranty does not cover items purchased through third-party sellersImportant, please consult manufacturer web page for specific vehicle fit.Target gender : unisex.
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- Padded lower frame keeps bicycles away from vehicle
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- CONVENIENT: Our bicycle car rack is non-foldable, but the tilting function allows for access to the back of your vehicle even when loaded with bikes(NOT suitable for swing-out tailgate), the removable platform can be adjusted for 1 or 2 bikes carrying.
- HIGH COMPATIBILITY: Fit 17-29 inch wheels, fit 31" to 60.3 inch wheelbase, up to 5 inch tires, 2 inch receiver, it is also equipped with safety strap, security hitch lock, hitch tightener and other necessary hardwares, please contact us if there are something missing, we will re-send it to you for free.
- WARRANTY: 1-Year free-return gurantee for any product quality problems. WEIZE tow hitch bike rack aims for quality followed up with quality customer service directly provided by manufacturer. A satisfied solution will be given for ANY of your problems. Our support team is on standby for YOU.
- Secure Bike Transportation: Safely transport up to 4 bikes with ease. The rack's towing capacity is 150 lbs and includes a hitch pin for secure attachment. An added reflector enhances safety during travel
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- Enhanced Durability: This bike rack is equipped with a hitch adapter to fit standard 1-1/4" and 2" hitch receivers, ensuring broad compatibility
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- Sturdy Design: The built-in locking knob keeps the main upright sturdy, minimizing wobble and enhancing stability while on the move
- Weight Capacity: The rack supports a maximum capacity of 100 lbs, with a limit of 50 lbs per bike. This ensures safe and reliable bike transportation
- Hitch insert fits either 1 1/4 or 2 inch receiver hitches (2 and 3 bike models) or 2 inch receiver hitches (4 and 5 bike models)
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- Arms fold out of the way when not in use and rack tilts back when needed
- Individual tie downs secure and protect bicycles
- Accommodates a wide range of bicycle frame designs
- DURABLE AND FUEL EFFICIENT: WEIZE platform bike rack is constructed with reinforced steel which makes it durable and powerful enough to carry 2 bikes weighing 80 lbs each. Besides, compare with roof rack, the hitch mount bike rack can save your cost of fuel up to 30% by reducing wind resistance.
- PREVENT SCRATCH: The trailer hitch bike rack features foam-padded clamp and hitch tightener to prevent the bicycle from swaying and damaging your car's paintwork.
- MULTI-FUNCTION: Our bicycle car rack is versatile, the tilting function allows for access to the back of your vehicle even when loaded with bikes(NOT suitable for swing-out tailgate), the removable platform can be adjusted for 1 or 2 bikes carrying, the folding design also makes the rack to be folded up when not in use.
- HIGH COMPATIBILITY: Fit 17-29 inch wheels, up to 63-1/3 inch wheelbase, up to 5 inch tires, 2 inch receiver, it is also equipped with safety strap, security hitch lock, hitch tightener and other necessary hardwares, please contact us if there are something missing, we will re-send it to you for free.
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- Lightweight, high-strength aluminum carrier and loading ramp; steel hitch tube
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- SAFE & STABLE: Our bike rack for car with premium foam-padded hooks and heavy duty nylon straps, it can fix the bicycle firmly without hurting the paint of the bicycle, No-wobble fastener and anti-rattle stabilizer, which can make the bike rack more stable to hold your bicycles
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- Ultra-compact 2 bike carrier for traveling and commuting.Ultra-compact 2 bike carrier for traveling and commutingFolds up small and fits inside carrying bag or backpack3 padded legs rest against vehicle; 3 adjustable security strapsTie downs and padding keep bike secure and separate from vehicleFits sedans, hatchbacks, minivans, and SUVs. Important, please consult manufacturer web page for specific vehicle fit.Allen's warranty does not cover items purchased through third-party sellersImportant, please consult manufacturer web page for specific vehicle fitPadded lower frame protects vehicle from a bicycle.Fully assembled, set up, and installed in seconds.
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- Customer Satisfaction: Please make sure your car has been installed with 2" vehicle receivers before buying. Please make sure whether the car door will open and close after installing the hitch basket cargo carrier. Please pay attention to the left and right balance when placing your luggage. If you have questions or concerns about your cargo carrier please contact us and we will resolve any issues you may have.
Last update on 2024-04-20 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-085 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hollywood Racks Submission Date : NOV 01, 2023 NHTSA Recall No. : 23E-085 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Hollywood Racks Address : 12812 S. Spring St. Los Angeles CA 90061 Company phone : 3105168600 Population : Number of potentially involved : 7,500 Estimated percentage with defect : 100 % Equipment Information : Brand / Trade 1 : Hollywood Racks Model : Destination E Rack Part No. : HR4500 Size : NR Function : Bicycle Carrier Descriptive Information : All units from initial production affected. The Recall Population consists of Model Year 2022 and 2023 HR4500 bike carriers. Production and sales data were analyzed to obtain the total population included in the recall. Unaffected units are manufactured with improved clamping components to remove eyebolt stress, reinforced horizontal frame and different cam-levers with larger diameter eyebolts. Reworked units are labeled with permanent stickering on the product and package. Approximate number of affected units: 7500 Production Dates : MAR 18, 2022 – SEP 07, 2023 Description of Defect : Description of the Defect : An eyebolt holding the vertical clamping frame onto the bike carrier may fail during use. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Failure can result in the bike carrier’s clamping frame detaching from the bike carrier’s base when the vehicle is in motion. A secondary safety redundancy holding the bicycles in place mitigates this risk. Description of the Cause : The location of the “runout”, or place on the eyebolt where the bolt’s shank transitions to thread, is located in an area in the assembly where extreme Part 573 Safety Recall Report 23E-085 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 vibration and force may cause the bolt to shear. Identification of Any Warning that can Occur : NR Involved Components : Component Name : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : July 6, 2023 – First confirmed report of both eyebolts breaking on ordinary vehicle without warned against behavior, damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system. August 14, 2023- Initiated internal investigation into cause of breakage due to previous unspecified breakage. Designed and performed internal testing. Inconclusive results from testing. Company was unable to replicate the reported issues, i.e., unable to cause an eyebolt to shear under normal road conditions or offroad conditions. September 10, 2023 – Second consumer report of both eyebolts breaking damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system. Unspecified cause. Informed supplier of problem. There was no production of this model at that time at the factory. September 14, 2023 – Supplier designed and initiated its own internal laboratory testing. September 19, 2023 – After duplicating the failure, Supplier concluded that the thread length was too long and redesigned the eye-bolt. Entirety of thread in revised eyebolt now located within a bracket in the horizontal frame, reducing stress on bolt threading. The new eye bolt was tested, validated, and approved. Existing inventory at the factory was quarantined and set aside for rework when new eye-bolts became available. October 9, 2023- Requested distributors and most dealers, including Amazon, to delist product and return existing inventory to Hollywood Engineering warehouse. In-house and customer returned inventory currently Part 573 Safety Recall Report 23E-085 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 being reworked with new eye-bolt. Limited production at the factory resumed with new eyebolt. Product has been redesigned for model year 2024. Description of Remedy : Description of Remedy Program : The company will supply two (2) cam lever-eyebolt assemblies free of charge per bike rack. The inspection and parts replacement can be easily performed by the customer, or the consumer may contact Hollywood Racks for further assistance. The installation time to replace the parts is expected to take between 5-10 minutes to complete. How Remedy Component Differs from Recalled Component : The length and quality of the eye bolt design. Reworked units are marked with a permanent on-product sticker. Identify How/When Recall Condition was Corrected in Production : Entirety of thread in revised eyebolt now located within a bracket in the horizontal frame, reducing stress on bolt threading. Recall Schedule : Description of Recall Schedule : The company is set to notify its dealers and consumers within 5 days of this submission. Planned Dealer Notification Date : OCT 31, 2023 – NOV 07, 2023 Planned Owner Notification Date : NOV 02, 2023 – NOV 09, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-085 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hollywood Racks Submission Date : NOV 08, 2023 NHTSA Recall No. : 23E-085 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Hollywood Racks Address : 12812 S. Spring St. Los Angeles CA 90061 Company phone : 3105168600 Population : Number of potentially involved : 7,500 Estimated percentage with defect : 100 % Equipment Information : Brand / Trade 1 : Hollywood Racks Model : Destination E Rack Part No. : HR4500 Size : NR Function : Bicycle Carrier Descriptive Information : All units from initial production affected. The Recall Population consists of Model Year 2022 and 2023 HR4500 bike carriers. Production and sales data were analyzed to obtain the total population included in the recall. Unaffected units are manufactured with improved clamping components to remove eyebolt stress, reinforced horizontal frame and different cam-levers with larger diameter eyebolts. Reworked units are labeled with permanent stickering on the product and package. Approximate number of affected units: 7500 Production Dates : MAR 18, 2022 – SEP 07, 2023 Description of Defect : Description of the Defect : An eyebolt holding the vertical clamping frame onto the bike carrier may fail during use. Failure can result in the bike carrier’s clamping frame detaching from the bike carrier’s base when the vehicle is in motion, allowing the bike to drag behind the vehicle or become a road hazard, increasing the risk of crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Failure can result in the bike carrier’s clamping frame detaching from the bike carrier’s base when the vehicle is in motion. A secondary safety redundancy holding the bicycles in place mitigates this risk. Failure can result in the bike carrier’s clamping frame detaching from the bike carrier’s base Part 573 Safety Recall Report 23E-085 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 when the vehicle is in motion, allowing the bike to drag behind the vehicle or become a road hazard, increasing the risk of crash. Description of the Cause : The location of the “runout”, or place on the eyebolt where the bolt’s shank transitions to thread, is located in an area in the assembly where extreme vibration and force may cause the bolt to shear. Identification of Any Warning that can Occur : NR Involved Components : Component Name : Destination E Lever Assembly Component Description : Cam lever-eyebolt assemblies Component Part Number : DLVR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : July 6, 2023 – First confirmed report of both eyebolts breaking on ordinary vehicle without warned against behavior, damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system. August 14, 2023- Initiated internal investigation into cause of breakage due to previous unspecified breakage. Designed and performed internal testing. Inconclusive results from testing. Company was unable to replicate the reported issues, i.e., unable to cause an eyebolt to shear under normal road conditions or offroad conditions. September 10, 2023 – Second consumer report of both eyebolts breaking damaging bikes. No accident. Bikes and rear vertical clamping frame detached from horizontal frame of carrier but did not separate from vehicle due to secondary wheel strap system. Unspecified cause. Informed supplier of problem. There was no production of this model at that time at the factory. September 14, 2023 – Supplier designed and initiated its own internal laboratory testing. September 19, 2023 – After duplicating the failure, Supplier concluded that the thread length was too long and Part 573 Safety Recall Report 23E-085 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 redesigned the eye-bolt. Entirety of thread in revised eyebolt now located within a bracket in the horizontal frame, reducing stress on bolt threading. The new eye bolt was tested, validated, and approved. Existing inventory at the factory was quarantined and set aside for rework when new eye-bolts became available. October 9, 2023- Requested distributors and most dealers, including Amazon, to delist product and return existing inventory to Hollywood Engineering warehouse. In-house and customer returned inventory currently being reworked with new eye-bolt. Limited production at the factory resumed with new eyebolt. Product has been redesigned for model year 2024. Description of Remedy : Description of Remedy Program : The company will supply two (2) cam lever-eyebolt assemblies free of charge per bike rack. The inspection and parts replacement can be easily performed by the customer, or the consumer may contact Hollywood Racks for further assistance. The installation time to replace the parts is expected to take between 5-10 minutes to complete. If consumers incurred costs to obtain the recalled parts in a reasonable time in advance of this recall announcement, Hollywood Racks will provide the consumer with compensation for the replacement part. How Remedy Component Differs from Recalled Component : The length and quality of the eye bolt design. Reworked units are marked with a permanent on-product sticker. Identify How/When Recall Condition was Corrected in Production : Entirety of thread in revised eyebolt now located within a bracket in the horizontal frame, reducing stress on bolt threading. Recall Schedule : Description of Recall Schedule : The company is set to notify its dealers and consumers within 5 days of this submission. Planned Dealer Notification Date : OCT 31, 2023 – NOV 07, 2023 Planned Owner Notification Date : NOV 02, 2023 – NOV 09, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported
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