426-1662 – Awning May Detach – 2023 Forest River Pause Travel Trailers

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-558 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Forest River, Inc. Submission Date : AUG 07, 2023 NHTSA Recall No. : 23V-558 Manufacturer Recall No. : 426-1662 Manufacturer Information : Manufacturer Name : Forest River, Inc. Address : 55470 CR 1 P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440 Population : Number of potentially involved : 32 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Forest River Inc. Pause Travel Trailer Recreational Vehicles Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Pause Travel Trailers, since inception, are potentially affected. 2023 PAUSE PETXC20.2 11 2023 PAUSE PETXC20.3 21 Grand Total 32 Production Dates : DEC 28, 2022 – JUN 14, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The awning may not be adequately attached to the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The awning may detach from the vehicle which may cause property damage, personal injury, or lead to a crash. Description of the Cause : The awning may not be adequately attached to the vehicle. Identification of Any Warning that can Occur : The entry doors’ top corner may contact the awning fabric during door operation. This may lead to the awning beginning to lean downward. Involved Components : Part 573 Safety Recall Report 23V-558 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Awning Mounting Bracket Component Description : Awning Mounting Bracket Component Part Number : F100441705 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On July 27, 2023, Forest River’s Office of Corporate Compliance (“OCC”) was contacted by the manufacturing division with a concern of the awning installation. The same day, OCC opened a research item. It was noted that the manufacturing plant had received three complaints between May 2023 and July 2023 indicating that the awning leg was touching the vehicle entry door. Serial numbers are PEH000017, PEH000019, PEH000025. This may be indicative that the awning was beginning to sag. On July 31, 2023, OCC met with the manufacturing plant and reviewed the installation of the awning. On August 4, 2023, Forest Rivers Corporate Recall Committee voted to recall. Part 573 Safety Recall Report 23V-558 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River dealer will need to perform the remedy. The awning brackets will be moved to the roof to ensure adequate support for the awning. What is the Forest River Customer Service Phone Number? (574) 327-2681 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Pause Attn: WARRANTY MANAGER 520 Gerber Street Ligonier, IN 46767 How Remedy Component Differs from Recalled Component : Affected Component Awning Mounting Bracket PN F100441705 Affected Component Awning Mounting Bracket PN F100441705 The awning brackets will now be installed on the roof to ensure adequate support for the awning. Identify How/When Recall Condition was Corrected in Production : The concern was fixed in manufacturing the week of July 31, 2023. The awning mount is being moved to the roof. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter. Planned Dealer Notification Date : SEP 13, 2023 – SEP 13, 2023 Planned Owner Notification Date : SEP 13, 2023 – SEP 13, 2023 * NR – Not Reported

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Page 1 of 4 RECALL 23V558 / 2023-441 REMEDY INSTRUCTIONS Make(s): PAUSE Model(s): PETXC20.2 & PETXC20.3 Model Year(s): 2023 Concern: The awning may not be adequately attached to the vehicle. Repair Code: RC-042-03-00-004391 Allotted Time: 11.00 HRS. Inspection Code: RC-042-05-00-004390 Allotted Time: .30 HRS. Photo(s) Required: NO Prior Authorization Required: YES Part(s) Kit Number: F100441705 Part(s) Return: N/A Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death. STEP 1: SLIGHTLY EXTEND AWNING (IN GARMIN TABLET); STEP 2: DISCONNECT TRAILER FROM SHORE POWER AND TURN BATTERY DISCONNECT OFF; STEP 3: REMOVE ACCESS PANEL ON FRONT WIND DEFLECTOR AND DISCONNECT ELECTRICAL CONNECTIONS FOR AWNING, LEAVING WIRING LABELS INTACT TO ASSIST IN RE-WIRING UPON COMPLETION; STEP 4: UNFASTEN SET SCREWS FOR THE AWNING FABRIC (UNDER THE FABRIC) AND PLASTIC SET CLIPS (ON TOP OF FABRIC); STEP 5: APPLY PRESSURE TO AWNING, AND MAINTAIN, TO DETACH AWNING FABRIC RAIL BY LIFTING THE GRAY AWNING RAIL UP AND OUT (CONTINUE MAINTAINING PRESSURE UNTIL ZIP TIES ARE APPLIED); STEP 6: MAINTAINING PRESSURE ON THE AWNING TOWARD THE UNIT, ROLL EXCESS AWNING FABRIC UP IN GRAY AWNING RAIL AND SECURE UTILIZING ZIP TIES. ENSURE THE AWNING IS SECURED IN A MINIMUM OF 3 LOCATIONS AROUND EACH AWNING LEG (6 TOTAL SECUREMENT POINTS); STEP 7: UNFASTEN, 2 (5/32 ALLEN) SET SCREWS, ON THE AWNING LEGS TO RELEASE AWNING FROM AWNING BRACKETS AND DETACH AWNING; STEP 8: CAREFULLY CUT SEAL/GRAPHIC AROUND BOTH AWNING BRACKETS; STEP 9: UNFASTEN LAGS AND GENTLY REMOVE AWNING BRACKET, PAYING CLOSE ATTENTION TO NOT DAMAGE GRAPHICS AND/OR RHINO LINING; STEP 10: REMOVE ALL SCREWS FROM BLACK AWNING RAIL AND CAREFULLY REMOVE FROM RHINO LINED EXTRUSION. REMOVE PLASTIC AWNING CLIP AND RETAIN. REMOVE SCREWS FROM THE TOP OF THE RHINO-LINED EXTRUSION IF APPLICABLE; STEP 11: UTILIZING A MULTI-PURPOSE THERMOPLASTIC TERPOLYMER ADHESIVE SEALANT (OR EQUIVALENT), FILL ALL SCREW HOLES IN RHINO-LINED EXTRUSION. SMOOTH WITH FINGER. REPEAT AS NECESSARY UNTIL HOLES ARE NOT VISIBLE; 3 4 6 7 9 11 8 Page 2 of 4 RECALL 23V558 / 2023-441 REMEDY INSTRUCTIONS Make(s): PAUSE Model(s): PETXC20.2 & PETXC20.3 Model Year(s): 2023 Concern: The awning may not be adequately attached to the vehicle. Repair Code: RC-042-03-00-004391 Allotted Time: 11.00 HRS. Inspection Code: RC-042-05-00-004390 Allotted Time: .30 HRS. Photo(s) Required: NO Prior Authorization Required: YES Part(s) Kit Number: F100441705 Part(s) Return: N/A STEP 12: UTILIZING PAINTER’S TAPE (OR EQUIVALENT), TAPE OFF GRAPHIC BELOW THE RHINO-LINING; STEP 13: UTILIZING NAP ROLLER, APPLY RHINO-LINING (HERCULINER TRUCK BED LINER) OVER THE EXTRUSION IN BETWEEN THE CORNER CAPS. LIGHTLY BRUSH/DAB RHINO-LINER ONTO EXTRUSION WHERE IT MEETS THE BODY WRAP TO PREVENT EXCESS ON TAPE (REMOVE TAPE WITHIN 2 MINUTES OF APPLICATION OF RHINO-LINING); STEP 14: ONCE RHINO-LINING IS DRY, RETAPE BODY WRAP IN SAME LOCATION AND APPLY FLAT BLACK SPRAY PAINT TO REAPPLIED RHINO-LINING TO BETTER MATCH THE REST; STEP 15: ADD PROVIDED SPACERS ON TO THE ROOF RACK (COVERING THE PAUSE SYMBOLS). 4 TOTAL, SPACED EVENLY ALONG THE EXTERIOR SIDE OF THE ROOF RACK; STEP 16: REMOVE PROTECTIVE FILM FROM ETERNABOND TAPE ON MOUNTING TUBE AND SET TUBE ON TOP OF RHINO-LINED EXTRUSION AS DEPICTED IN THE PICTURE. ENSURE MOUNTING TUBE IS UP AGAINST SPACERS ON ROOF RACK AND SEATED DIRECTLY ON TOP OF THE RHINO-LINED EXTRUSION; STEP 17: REMOVE SOLAR PANEL MOUNTING SCREWS AND PROP SOLAR PANELS UP ENOUGH TO GAIN ACCESS TO THE BACK SIDE OF ROOF RACK; STEP 18: USING A 1/8” DRILL BIT, PRE-DRILL HOLES THROUGH ROOF RACK AND MOUNTING TUBE PRIOR TO INSTALLING SELF- DRILLING LAGS. DO NOT OVERTIGHTEN LAGS. THIS WILL CAUSE THE AWNING TUBE TO NOT PROPERLY SIT ON THE RHINO-LINED EXTRUSION. FASTEN EVERY 18” WITH 2 LAGS; STEP 19: REMOVE PROTECTIVE FILM ON BACK OF AWNING BRACKETS AND PLACE ON THE RHINO-LINED EXTRUSION DIRECTLY ABOVE PREVIOUSLY MOUNTED LOCATION. ENSURE BOTTOM OF AWNING BRACKET IS FLUSH WITH THE BOTTOM OF THE RHINO-LINED EXTRUSION; STEP 20: INSTALL BOTTOM, CENTER MOUNTING LAG; STEP 21: INSTALL TOP, CENTER (3) MOUNTING LAGS; STEP 22: USING A ¼” DRILL BIT, PRE-DRILL HOLES THROUGH MOUNTING TUBE AND ROOF RACK AND INSTALL PROVIDED MOUNTING BOLTS/WASHERS/LOCK NUTS; 12 15 16 Solar Panel Side of Roof Rack 18 21 20 22 22 20 21 Page 3 of 4 RECALL 23V558 / 2023-441 REMEDY INSTRUCTIONS Make(s): PAUSE Model(s): PETXC20.2 & PETXC20.3 Model Year(s): 2023 Concern: The awning may not be adequately attached to the vehicle. Repair Code: RC-042-03-00-004391 Allotted Time: 11.00 HRS. Inspection Code: RC-042-05-00-004390 Allotted Time: .30 HRS. Photo(s) Required: NO Prior Authorization Required: YES Part(s) Kit Number: F100441705 Part(s) Return: N/A STEP 23: REMOVE BOTTOM, CENTER MOUNTING LAG; STEP 24: REMOVE PROTECTIVE FILM ON SUPPORT BRACKETS AND PLACE TOP LIP OF BRACKET OVER THE BOTTOM OF THE AWNING MOUNTING BRACKET. ALIGN HOLES AND SECURE; STEP 25: USING A 1/8” DRILL BIT, CAREFULLY DRILL OUT THE 2 ADDITIONAL HOLES (PROVIDED IN THE SUPPORT BRACKETS) THROUGH THE AWNING BRACKET. DO NOT DRILL INTO WALL/RHINO-LINED EXTRUSION; STEP 26: INSTALL REMAINING LAGS INTO SUPPORT BRACKETS; STEP 27: USING A ¼” DRILL BIT, PRE-DRILL A HOLE THROUGH THE MOUNTING TUBE AND WIND DEFLECTOR. UTILIZING A 1” STEP BIT, DRILL THROUGH MOUNTING TUBE AND WIND DEFLECTOR; STEP 28: INSERT GROMMETS INTO TUBE AND WIND DEFLECTOR; STEP 29: RE-MOUNT AWNING ONTO AWNING MOUNTING BRACKETS AND RE-INSTALL SET SCREWS ON AWNING LEGS; STEP 30: WHILE MAINTAINING PRESSURE ON THE AWNING TO PREVENT FULL EXTENSION, CUT ZIP TIES AND SECURE AWNING FABRIC RAIL (GRAY) INTO AWNING RAIL (BLACK). ENSURE AWNING FABRIC RAIL IS FULLY SEATED (PARALLEL TO BLACK AWNING RAIL); STEP 31: SLOWLY RELEASE PRESSURE ON AWNING. USING THE AWNING’S MANUAL OVERRIDE NUT, EXTENT/RETRACT AWNING FABRIC SLIGHTLY TO ENSURE IT IS SET IN THE APPROPRIATE POSITION; STEP 32: PRE-DRILL HOLES IN MOUNTING TUBE FOR AWNING FABRIC SET SCREWS. REINSTALL SET SCREWS AND AWNING CLIPS; STEP 33: RUN AWNING WIRES THROUGH PREVIOUSLY DRILLED HOLE IN MOUNTING TUBE AND WIND DEFLECTOR. RECONNECT AWNING WIRES TO HARNESS UTILIZING WATER-PROOF CONNECTORS; STEP 34: INSTALL AWNING TUBE END CAPS AND SEAL ALONG EDGES TO ASSIST IN RETENTION; STEP 35: REINSTALL ACCESS PANEL ON FRONT WIND DEFLECTOR; STEP 36: RESECURE SOLAR PANELS ONTO ROOF RACK; STEP 37: SEAL TOP OF AWNING MOUNTING TUBE WHERE IT MEETS THE ROOF RACK; STEP 38: REESTABLISH POWER TO TRAILER AND CHECK FOR PROPER OPERATION; 23 27 30 32 29 31 32 37 34 Page 4 of 4 RECALL 23V558 / 2023-441 REMEDY INSTRUCTIONS Make(s): PAUSE Model(s): PETXC20.2 & PETXC20.3 Model Year(s): 2023 Concern: The awning may not be adequately attached to the vehicle. Repair Code: RC-042-03-00-004391 Allotted Time: 11.00 HRS. Inspection Code: RC-042-05-00-004390 Allotted Time: .30 HRS. Photo(s) Required: NO Prior Authorization Required: YES Part(s) Kit Number: F100441705 Part(s) Return: N/A PHOTOS FOR REFERENCE: PURCHASE LOCALLY* * – EXTRA TIME HAS BEEN BUILT INTO THE REMEDY ALLOWANCE FOR REIMBURSEMENT OF THESE ITEMS.

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Page 1 of 2 Corporate Compliance PO Box 30 Middlebury, In 46540 August 2023 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2023 Pause PETXC20.2 and PETXC20.3 travel trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. WHAT IS THE DEFECT? The awning may not be adequately attached to the vehicle. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. The awning may detach from the vehicle which may cause property damage, personal injury, or lead to a crash. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Please contact your dealer immediately and request a service appointment to schedule the free remedy. The Dealership/Service Center will need to perform an inspection when the awning is extended to determine if the extrusion is dislodging. If it is not dislodging the dealer will perform the remedy to install the awning brackets on the roof rack. If it is dislodging, the Dealer/Service center will need to contact Pause and determine whether the RV can be repaired at the Dealer or may need to return to the factory. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is 11.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Pause Attn: WARRANTY MANAGER 520 Gerber Street Ligonier, IN 46767 NHTSA RECALL: 23V558 CANADA RECALL: 2023-411 FOREST RIVER ID: 426-1662 <> <> <