23E051 – Ball Joint Failure May Cause Loss of Steering – Pro Forge Upper Control Arms

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July 7, 2023 NHTSA CAMPAIGN NUMBER: 23E051000

Ball Joint Failure May Cause Loss of Steering

Loss of steering control increases the risk of a crash.

 

NHTSA Campaign Number: 23E051

Manufacturer Ironman 4×4 USA II LLC

Components SUSPENSION

Potential Number of Units Affected 6,345

 

Summary

Ironman 4×4 USA II LLC (Ironman) is recalling certain Pro Forge upper control arms. Please see the recall report for a list of the affected part numbers. The upper control arm ball joint may experience premature wear and fail, causing a loss of steering.

 

Remedy

Dealers will replace the ball joint, free of charge. Owner notification letters are expected to be mailed September 1, 2023. Owners may contact Ironman customer service at 1-855-476-5714 or email at recallus@ironman4x4.com.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Chronology :

On March 10, 2023, the purchasing team at Ironman 4×4 USA received notification from Australia-based parent company Ironman 4×4 PTY Ltd. to cease purchases of the subject upper control arms due to elevated warranty claims on the component in the Australian market. Ironman 4×4 USA promptly ceased such purchases for the US market.

As of March 2023, Ironman 4×4 USA had received 9 warranty claims on the affected upper control arms sold into the US market. None of the 9 claims alleged loss or failure of steering; all of the claims reported noise emanating from the subject upper control arms.

The parent company conducted an investigation of Australian warranty claims involving the subject upper control arms, which were offered for sale in the US and Australia. That investigation identified the potential for dirt and water to enter the ball joint of the upper control arm and cause premature wear of the ball joint.

On June 23, 2023, Ironman 4×4 Pty Ltd (Ironman Australia) submitted a Product Safety Recall to the Australian Competition and Consumer Commission for the subject upper control arms.

On June 27, 2023, Ironman 4×4 US instituted a stop-sale order for US sales of the subject upper control arms.

Also on June 27, Ironman 4×4 USA received a 10th warranty claim on the subject upper control arms, again for noisy steering.

On June 29, 2023, Ironman 4×4 USA decided to conduct a voluntary safety recall in the United States to remedy the identified population of upper control arms with the affected ball joint component.

As of June 29, 2023, Ironman 4×4 USA is aware of 10 warranty claims, received between August 11, 2021, and June 27, 2023, in the US due to noise or squeaking in the upper control arms; no field or service reports in the US; and no reports of reduction or loss of steering control associated with this issue in the US. There are no reports of injuries associated with this issue.

 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
IRONMAN 4X4 PRO FORGE

 


3 Associated Documents

Defect Notice 573 Report

RCLRPT-23E051-8251.PDF 215.299KB

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Defect Notice 573 Report

RCLRPT-23E051-5561.PDF 215.299KB

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Recall Acknowledgement

RCAK-23E051-3042.pdf 697.301KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23E051&docType=RCL

 


 

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