May 18, 2023 NHTSA CAMPAIGN NUMBER: 23V355000
Blank Multifunction Head Unit Display/FMVSS 101
A blank MHU display will not show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
NHTSA Campaign Number: 23V355000
Manufacturer VinFast Auto, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 999
Summary
VinFast Auto, LLC (VinFast) is recalling certain 2023 VF8 vehicles. A software error may cause the multifunction head unit (MHU) display to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, “Control and Displays.”
Remedy
VinFast will update the software, free of charge. Owner notification letters were mailed June 1, 2023. Owners may contact VinFast customer service at 1-833-503-0600. VinFast’s number for this recall is VPAC-74.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
On April 27, 2023, as part of its daily review of customer comments and concerns, the VinFast Customer Care Team identified a single incident of the MHU losing the rendered image on the display screen causing a blank screen.
This single incident was brought to the attention of the VinFast Product Assurance Committee (VPAC) for further investigation. The VPAC tracked this incident, and searched daily for other possible similar incidents.
From April 27, 2023, to May 9, 2023, VPAC tracked all comments mentioning a blank screen. After the confirmed discovery of four more mentions of blank screens in customer comments, between April 29, 2023, and May 2, 2023, VPAC assembled a cross functional team to investigate and determine a root cause. From May 8, 2023, to May 11, 2023, VPAC conducted an extensive technical investigation. On May 12, 2023, VPAC recommended that VinFast initiate this recall.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
VINFAST | VF8 | 2023 |
5 Associated Documents
Defect Notice 573 Report
RCLRPT-23V355-8754.PDF 214.228KB
RCLRPT-23V355-8754
Recall Acknowledgement
RCAK-23V355-6486.pdf 736.771KB
Recall 573 Report-Amendment 1 – 05/24/2023
RCLRPT-23V355-3195.PDF 214.285KB
RCLRPT-23V355-3195
Owner Notification Letter(Part 577) – Redacted
RCONL-23V355-5822.pdf 1051.983KB
RCONL-23V355-5822
Part 577 Owner Notification Envelope – Redacted
RONE-23V355-4879.pdf 346.546KB
RONE-23V355-4879
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V355&docType=RCL
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Easy to Use--Work out of box】+【FOXWELL 2023 New Version】 FOXWELL NT604 Elite scan tool is the 2023 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause, which saves you time and money. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100 USD), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- [2023 New Processor, Lifetime Free Update, No Subscription fee ] Faster! Stable! The CRP123X Elite car diagnostic scanner has a new processor, Android 7.0, 16GB of memory, 5-inch touchscreen (720P), 6100mAh rechargeable battery, One-touch Wi-Fi Lifetime Free update for more vehicle coverage, bug fixes,newly added parameters, and functionality to help you access, diagnose and fix more vehicles faster. SAVE AT LEAST $2000 PER YEAR.
- [Newly Added 3 RESET FUNCTIONS] 2023 New Ver. scan tool CRP123X Elite ADDS NEW SPECIAL FUNCTIONS--Throttle Adaptation, Oil Reset, SAS Reset. Before the trip to the mechanic, the launch crp123x elite can do deeper diagnosis for the car system and react with accurate data in minutes. Just Update the software of your CRP123X scanner, and you’ll get this high-end function at no charge.
- [Accurate & Intuitive Multi System Diagnosis] Will you be confused about what happens when the warning light of transmission, ABS, and SRS Airbag check engine flashes? Launch obd2 scanner diagnostic tool CRP123X to pinpoint the problem components for a faster diagnosis for your car instead of taking your car to the dealership, and will turn off the warning light for you after fixing the problem, make to know more about your cars and do your own repair.
- [Multiple Display of Live Data + DTC Code Definition Explanation] Launch car tools shows real-time data of oil temp, pressure, transmission temp, engine speed, coolant temperature, you will know which car part is abnormal. Data can be shown in a single, multi- graph, and merge two graphs for analysis(merge 4 PIDs in one). It’s convenient for car owners to purchase auto parts and replace it by yourself, 🔥Code Search,DTC Library provide massive information.
- [Auto VIN Smart Diagnostic&Wide Range of Vehicle Supported] Launch scanner autovin technology allows you to get your VIN and vehicle info rapidly (vehicle make, model, and year info), no need to take time to find your VIN and input one by one (Some models need to type it in manually.)It has newest car software. This car code reader support vehicle like passenger car, SUVs, minivans, 12V light-duty trucks, etc. produced by Asian, European, American, Indian, and more brands between 1996 and 2024.
- 【ABS & SRS Diagnoses + Active Test for ABS SRS】LAUNCH CR629 scan tool can do advanced Bidirectional Control (active test), read vehicle version information, read/clear DTCs, and read graphic live data stream for ABS SRS modules. Utilizing the active test can detect the hidden problems when you see the related warning light of ABS SRS systems. 📌NOTE: This launch obd2 scanner currently supports ACTIVE TEST for 20 car brands. Please contact us to check the compatibility before purchase.
- 【3 Reset Services】This automotive scanner LAUNCH CR629 provides 3 reset services: Oil reset, SAS reset and BMS Reset, helping to keep your car running smoothly. ➤Oil Reset: To reset the oil life each time you have the oil and oil filter changed. ➤SAS Reset: To perform a calibration of the steering angle sensor following a wheel alignment or installation of a suspension or steering part. ➤BMS Reset. 📌Please contact us to check the vehicle compatibility for reset services before purchase.
- 【OBD2 Full Functions + Support 10000+ Vehicle】 Come with 10 modes of OBD2 tests (including Read/Clear codes, View Freeze Frame Data, O2 Sensor Test, Evap Test, etc.), LAUNCH CR629 obd2 scanner tells you the exact problem behind the check engine warning light, solve emission issues, and help pass smog test for most post-1996 OBD2/CAN vehicles. This ABS SRS scan tool supports ABS & SRS diagnoses for 42 car brands. 22 Car brands for BMS reset, 53 brands for oil reset, and 41 brands for SAS reset.
- 【User-friendly + Live Data Stream】 LAUNCH CR629 car code reader is specially designed with the following features ➤3.5 inch large LCD color display. ➤3 hot keys(F1/F2/F3)to access to the target interface directly with ONE CLICK. ➤DTC Lookup to identify a code’s meaning directly. No google research needed! ➤PC Printing to print the information out after PC connection. ➤Review data records historical DTCs, data streams and freeze frame data, which is convenient to view at any time.
- 【5 Years Warranty + Lifetime Free Update+ 8 Languages】 This original Launch OBD2 scanner CR629 is backed up by Launch official after-sale services with 5-year warranty, available 60-days return & replacement policy. This car code scanner supports English, French, German, Spanish, Portuguese, Russian, Japanese, Italian. If you have any problem, you can contact us freely via customer service email or message us on Amazon.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- 🚌【ABS OBD2 SCANNER】:The FX2000 diagnostic scanner for all vehicles can read and clear the Diagnostic Trouble Codes (DTC) data stream transmitted from the ABS. By retrieving the ABS code data, the obd scanner can check the various brake components and accurately diagnose problems.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. we are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. when the traction light is constantly on,the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. it also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【Your Car's Personal Battery Guru】The Innova 6100P scanner is perfect for assessing the performance of the battery or alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- 🎁 New Elite Version🎁 Easy to Use--Work out of Box🎁Function as LAUNCH CRP123E 🎁 Lifetime Update🎁 5 YEARS Back Up.
- [Engine/ABS/SRS/Transmission Diagnostic Tool]----The crp123 obd2 scanner is perfect balance of power and affordability, providing the ability to view preset, or user defined, live data streams for ENGINE, AT, ABS and SRS data, the ability to graph, record, replay and print data, read and resets codes for engine/abs/srs/transmission system.(Note: Does not work for other System and does not have Special services!)
- [Full OBDII Test Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
- [Live Data Stream + Advanced OBDII Scanner + Lifetime Update]---- Launch crp123 scanner support for Generic OBDII Codes (P0, P2, P3 and U0); manufacturer specific codes (P1, P3 and U1); pending codes; freeze frame data; monitor and I/M readiness; live PCM stream data; graphing functionality for up to four (4) live data streams include the Engine Coolant Temperature, Long&Short Fuel Trim, the change of Accelerator Pedal Position Sensor , Throttle valve position , Generator load signal,Fuel Tank Pressure , Engine RPM, Intake Ait Temperature and so on; clears DTC codes and turns off the MIL; resets monitors; provides Data Link Connector (DLC) location hints.
- [Extensive Vehicle Coverage + 9 Languages]----The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes Suzuki, Honda, Mitsubishi, Nissan, Toyota, Mazda, Hyundai, Kia, Subaru, Infiniti, Lexus, Acura, Isuzu, Ford, GM, Chrysler, Benz, BMW, VW, Opel, Volvo, Fiat, Land Rover, Seat, Skoda, Audi, Porsche, Saab, Jaguar and many others. Support 9 different languages.
- 【Multi-Function OBD2 Scanner】GODIAG GD203 code reader is a cost-effective products for your vehicle maintenance. This obd2 scanner does not only professional in checking the ABS/SRS systems, but also do a lot of special reset functions like Anti-lock Brake Reset, Electronic Park Brake Reset, Diesel Particulate Filter Reset, Oil Service Light Reset, TPMS, TPS/TBA, etc.
- 【ABS Bleeding Scan Tool】When the vehicle has replaced the ABS computer/ABS pump, replacing the brake master cylinder, brake cylinder, brake pipeline, and brake fluid, there may be air in the Car's ABS system. Our car diagnostic scanner can help you check for ABS bleeding, which you should perform the ABS bleeding to bleed the brake system to restore ABS braking sensitivity.
- 【ABS SRS Scan Tool】The function of airbags is to reduce the degree of injury to the people in the event of a vehicle collision. You need to check frequently whether the ABS SRS is functioning properly. Our code reader can help you find common airbag problems easily include: malfunctioning airbags, disconnected airbag wiring, and damaged airbag sensors.
- 【Oil Light Reset, EPA, SAS】If the brake pads are damaged, the brake pads should be replaced, and the brake pads need to be reset at the same time. When your car replaces the steering angle position sensor, the steering angle needs to be reset to find the relative zero where the car keeps driving straight. The oil light reset is required when the car oil or the mechanical parts that monitor oil life are replaced. Our obd2 scanner can do these jobs very well!
- 【Support 17 Languages and Multiple Car Models】Supported languages include English, Spanish, German, French, Portuguese, Swedish, Italian, Simplified Chinese, Traditional Chinese, Russian, Japanese, Korean, Hungarian, Thai, Slovak, Dutch and Polish. This is a car scanner tool for ABS and SRS systems that supports most types of cars on the market. (Please Note: 28 special functions are excluded!)
- More Than a OBD Scanner - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. From reading to resetting error codes, this srs abs scanner provides in-depth insights and the ability to reset services efficiently. Plug to the vehicle’s OBD2 port and follow the instructions to start diagnosis.
- Pro-level ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. No need to cost hundreds to own a foxwell obd2 scanner with abs auto bleed can solve your issues. Refer to the step on the screen, even a beginner can do it.
- Not Only Error Code Erase - Are you still pay for the reset functions one by one? The obd2 scanner with abs and srs can not only read car faults but also perform frequently required resetting services which other same priced scanners cannot do. Like airbag light reset/ SAS calibration/ Oil light reset and EPB service functions. This car scanner will make the components operates normally after part replaced and reset services.
- Also can Work like NT301 - The NT630 Plus car diagnostic scanner plugs to the OBD2 port directly. It will scan all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
Last update on 2023-11-13 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-355 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : VinFast Auto, LLC Submission Date : MAY 18, 2023 NHTSA Recall No. : 23V-355 Manufacturer Recall No. : VPAC-74 Manufacturer Information : Manufacturer Name : VinFast Auto, LLC Address : 12777 W Jefferson Blvd. Ste. 101-A Los Angeles CA 90066 Company phone : 833-846-8255 Population : Number of potentially involved : 999 Estimated percentage with defect : 7 % Vehicle Information : Vehicle 1 : 2023-2023 Vinfast VF8 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : On certain 2023 MY VF 8 Variant MPVs, the MHU screen goes blank while driving or stationary. When this condition manifests, the driver can see neither the display’s telltale warning lights nor the control icons. After an ignition cycle, the MHU display screen returns to normal operation. VinFast is not aware of any field reports of incidents in the United States on vehicles in customer hands or in Company fleet service. The number of potentially affected vehicles is 999, all of which were shipped to the United States. Of these 999, 111 are in customer hands, and 153 are in fleet service. 735 vehicles remain under VinFast’s custody and control. In total, of the 264 vehicles either in customer hands or in fleet service, VinFast is aware of 18 reported occurrences on 14 vehicles. Of the 18 occurrences, 8 occurred while the vehicle was in park, 5 occurred while the vehicle was not in park, and for 5 of the occurrences, the position of the shift selector lever was not reported. Production Dates : JUL 27, 2022 – NOV 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On certain 2023 MY VF 8 Variant MPVs, the MHU screen goes blank while driving or stationary. After an ignition cycle, the MHU display screen returns to normal operation. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : When this condition manifests, the driver can see neither the display’s telltale warning lights nor the control icons. Part 573 Safety Recall Report 23V-355 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : The MHU display screen goes blank. After an ignition cycle, the MHU display screen returns to normal operation. This is a software defect that leads to a communications error in the MHU. The loss of communication within the MHU disables the rendering of data on the MHU. The issue occurs due to a processing malfunction that disrupts the feed of data to the screen. The MHU continues to operate as per design intent but the system is unable to render images on the MHU (screen). Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : MHU Component Description : Multifunction head unit Component Part Number : EEP30005191 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On April 27, 2023, as part of its daily review of customer comments and concerns, the VinFast Customer Care Team identified a single incident of the MHU losing the rendered image on the display screen causing a blank screen. This single incident was brought to the attention of the VinFast Product Assurance Committee (VPAC) for further investigation. The VPAC tracked this incident, and searched daily for other possible similar incidents. From April 27, 2023, to May 9, 2023, VPAC tracked all comments mentioning a blank screen. After the confirmed discovery of four more mentions of blank screens in customer comments, between April 29, 2023, and May 2, 2023, VPAC assembled a cross functional team to investigate and determine a root cause. From May 8, 2023, to May 11, 2023, VPAC conducted an extensive technical investigation. On May 12, 2023, VPAC recommended that VinFast initiate this recall. Part 573 Safety Recall Report 23V-355 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The software fix VinFast is implementing has a new watchdog mechanism that detects this process malfunction and subsequently reinitializes this small piece of software. It is able to detect and recover this process error in under 200ms. Costs incurred by owners for repair of this issue prior to the recall would have been covered by VinFast’s original warranty program that provides for a free repair for this concern for customers. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : SW update for the MHU that fixes this issue that can be delivered over the air beginning on May 25, 2023. Planned Dealer Notification Date : MAY 25, 2023 – MAY 25, 2023 Planned Owner Notification Date : MAY 29, 2023 – JUN 02, 2023 * NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-355 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : VinFast Auto, LLC Submission Date : MAY 24, 2023 NHTSA Recall No. : 23V-355 Manufacturer Recall No. : VPAC-74 Manufacturer Information : Manufacturer Name : VinFast Auto, LLC Address : 12777 W Jefferson Blvd. Ste. 101-A Los Angeles CA 90066 Company phone : 833-846-8255 Population : Number of potentially involved : 999 Estimated percentage with defect : 7 % Vehicle Information : Vehicle 1 : 2023-2023 Vinfast VF8 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : On certain 2023 MY VF 8 Variant MPVs, the MHU screen goes blank while driving or stationary. When this condition manifests, the driver can see neither the display’s telltale warning lights nor the control icons. After an ignition cycle, the MHU display screen returns to normal operation. VinFast is not aware of any field reports of incidents in the United States on vehicles in customer hands or in Company fleet service. The number of potentially affected vehicles is 999, all of which were shipped to the United States. Of these 999, 111 are in customer hands, and 153 are in fleet service. 735 vehicles remain under VinFast’s custody and control. In total, of the 264 vehicles either in customer hands or in fleet service, VinFast is aware of 18 reported occurrences on 14 vehicles. Of the 18 occurrences, 8 occurred while the vehicle was in park, 5 occurred while the vehicle was not in park, and for 5 of the occurrences, the position of the shift selector lever was not reported. Production Dates : JUL 27, 2022 – NOV 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On certain 2023 MY VF 8 Variant MPVs, the MHU screen goes blank while driving or stationary. After an ignition cycle, the MHU display screen returns to normal operation. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A blank MHU display will not show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash. Part 573 Safety Recall Report 23V-355 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : The MHU display screen goes blank. After an ignition cycle, the MHU display screen returns to normal operation. This is a software defect that leads to a communications error in the MHU. The loss of communication within the MHU disables the rendering of data on the MHU. The issue occurs due to a processing malfunction that disrupts the feed of data to the screen. The MHU continues to operate as per design intent but the system is unable to render images on the MHU (screen). Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : MHU Component Description : Multifunction head unit Component Part Number : EEP30005191 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On April 27, 2023, as part of its daily review of customer comments and concerns, the VinFast Customer Care Team identified a single incident of the MHU losing the rendered image on the display screen causing a blank screen. This single incident was brought to the attention of the VinFast Product Assurance Committee (VPAC) for further investigation. The VPAC tracked this incident, and searched daily for other possible similar incidents. From April 27, 2023, to May 9, 2023, VPAC tracked all comments mentioning a blank screen. After the confirmed discovery of four more mentions of blank screens in customer comments, between April 29, 2023, and May 2, 2023, VPAC assembled a cross functional team to investigate and determine a root cause. From May 8, 2023, to May 11, 2023, VPAC conducted an extensive technical investigation. On May 12, 2023, VPAC recommended that VinFast initiate this recall. Part 573 Safety Recall Report 23V-355 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The software fix VinFast is implementing has a new watchdog mechanism that detects this process malfunction and subsequently reinitializes this small piece of software. It is able to detect and recover this process error in under 200ms. Costs incurred by owners for repair of this issue prior to the recall would have been covered by VinFast’s original warranty program that provides for a free repair for this concern for customers. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : SW update for the MHU that fixes this issue that can be delivered over the air beginning on May 25, 2023. Planned Dealer Notification Date : MAY 25, 2023 – MAY 25, 2023 Planned Owner Notification Date : MAY 29, 2023 – JUN 02, 2023 * NR – Not Reported
**************************************************************************************************************
IMPORTANT SAFETY RECALL NHTSA Recall 23-V-355 This notice applies to your vehicle, MAY2023 * * * IMPORTANT SAFETY RECALL * * * This Notice Applies To Your Vehicle: Safety Recall Notice 23V355 / NHTSARccall 23-0033257-29435-10 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. VinFast has decided that certain VF 8 vehicles. with the VIN shown above, fai l to conform to Federal Motor Vehicle Safety Standard No. 101 … Controls and Displays.” We want to assure you that, with your assistance, we will correct this condition at no cost to you. VinFast’s commitment is to provide you with the highest level of service and support. WHAT IS THE ISSUE? The Multimedia Head Unit (MHU) screen goes blank while driving or stationary. WHAT IS THE RISK? When this condition manifests, the driver can see neither the display’s telltale warning I ights nor the control icons, increasing the risk of a crash. WHAT WILL VJNFAST DO? VinFast has developed a software update for the MHU that fixes this issue that can be deli vered beginning on May 25 . 2023. This software update will be installed at VinFast service locations. HOW LONG WILL IT TAKE? The time needed for this repair is approximately four hours. WHAT SHOULD YOU DO? Please contact VinFast at 1-833-503-0600 or visit our website at https://vinfastauto.us/service/recall and request a service date for Recall No. VPAC-74. Please provide your VIN, which is printed near your name at the beginning of this letter. Please have your vehicle remedied as soon as practicable. The vehicle owner is responsible for arranging to have the work completed. COST? VinFast will perfonn these services at no cost to the customer. If Vin Fast fails or is unable to remedy th is defect without charge, or within a reasonable amount of time, you may submit a written complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey AVE SE Washington , DC 20590 You may also call the toll-free Vehicle Safety Holl ine at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.saferear.gov. WHAT IF YOU ARE A LESSOR? Federal law requires that you forward a copy of this safety recall notice to the lessee within IO days. WHAT IF YOU NO LONGER OWN THIS VEHICLE? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received th is notice because government regulations require that notification be sent to the last known owner of record. Our records arc based primarily on state registration and title data that indicate that you are the current owner. CAN WE ASSIST YOU FURTHER? If you have any difficulties getting your vehicle repaired promptly. please contact us at 1-833-503-0600. Representatives arc available 24 hours a day. Thank you for your attention to this important matter. Sincerely, VinFast IMPORTANT: lfyo11 /ra1•e sold or traded your Vin Fast 1•ehicle. please ell/er tire owner ‘.r name and (lc/dress, if known, 011 tire auached “C/ran!/e of l11formatio11” pmtmrd. tear off at both perforation~. a11d drop it i11 tire mail. Postage has already been paid. We will ca/I/act the 11ew owner. Federal law require., that c111y vehicle lesror receiving tl,is recall notice 11111st forward a copy of this 11orice ro rhe lessee withi11 te11 days . Lessor means a person or emiry rlrar is the ow11er. ax reflected 011 rhe 1•ehicle ritfe, of ,my fil’e or more feaud vehicles. , Tearhere 7 □□□ □ – □□□ (□□□ )ou04d □□□ □□ ~ □□ ~ □□□□□□□□□ □□□□□ ~ □□□□□□□□□□□□ □□□□□ □□□□□□ o ~~w □□□□□□□□□□□□□□□□□□□□□□□□ ~~ SSfAfZ 1]V:JaH [Jafvs 1?Un pvay VJpalU?J111W ssa.1ppv / dJqs.1auMO Jo aauvq:J NOIJ.VWHO~ SSIDIOO\f M3N NtttwfrS MO[.>Q SS.>lppll / J;)Un\0 M;)U ‘Of:J!4Q ss;;uppe l’I\OU ‘pOAOW O >ID(] –,-,-p,,o.o,,d 111:>S/[Y-l{l!lO.L 0 –,-,-a:1101s 0 >I”(] –,–,-p.>Un\O J;iA:>N O lSV~NII\ A
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END