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April 13, 2023 NHTSA CAMPAIGN NUMBER: 23V267000
Corrosion on Remote Control Circuit Board
A winch that operates unintentionally increases the risk of injury.
NHTSA Campaign Number: 23V267
Manufacturer Field Van, Inc
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 20
Summary
Field Van, Inc (Field Van) is recalling certain 2019-2022 Sprinter vehicles, equipped with a Warn Winch and a wireless handheld remote. Water may enter the handheld remote control for the winch and cause circuit board corrosion, which can allow the winch to operate unintentionally.
Remedy
Field Van will work with Warn Industries, Inc. to provide owners instructions on how to inspect the remote for corrosion and disable the wireless function by removing the battery pack from the remote. If corrosion or water intrusion is found when removing the battery pack owners should stop using the remote and contact WARN customer service for a replacement remote, free of charge. Once new parts are available, WARN will make a replacement water resistant remote available, free of charge. Owner notification letters were mailed April 19, 2023. Owners may contact Field Van customer service at 1-559-233-8267.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
22E101 Corrosion on Remote Control Circuit Board – WARN VR EVO Winch Wireless/Handheld Remote
22E101 Corrosion on Remote Control Circuit Board – WARN VR EVO Winch Wireless/Handheld Remote
4 Affected Products
Vehicle
MAKE | MODEL | YEAR |
FIELD VAN | SPRINTER | 2019-2022 |
9 Associated Documents
Recall Acknowledgement
RCAK-23V267-8914.pdf 703.856KB
Defect Notice 573 Report
RCLRPT-23V267-6681.PDF 214.624KB
Part 577 Owner Notification Envelope
RONE-23V267-1927.pdf 102.487KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V267-1024.pdf 146.845KB
Recall 573 Report – 4/18/2023
RCLRPT-23V267-9881.PDF 214.923KB
Recall Quarterly Report #1, 2023-2
RCLQRT-23V267-9069.PDF 211.113KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V267-5281.PDF 211.348KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V267-1171.PDF 211.434KB
Recall Quarterly Report #4, 2024-1
RCLQRT-23V267-0237.PDF 211.533KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V267&docType=RCL
- 【High-Performance Motor and Gearbox】: Equipped with a 5.5KW motor and a 265:1 gear ratio three-stage planetary gearbox, this electric winch delivers impressive power and torque for efficient pulling and recovery. The 7HP motor ensures reliable performance even in demanding situations.
- 【Superior Waterproof Performance】: With an IP67 waterproof rating, this CXRCY electric winch can withstand tough weather conditions, ensuring reliable performance even in the harshest environments.
- 【High Load Capacity】: With a remarkable 13500 lb load capacity, this CXRCY winch offers exceptional strength and reliability. Whether you're pulling your vehicle out of a sticky situation or recovering heavy loads, this winch is up to the task, providing you with peace of mind and confidence.
- 【Wireless and Corded Control】: Enjoy the convenience of both wireless handheld remote control and corded control options. Whether you prefer the freedom of wireless operation or the reliability of a corded connection, this winch has you covered.The remote control has a control range of up to 30 meters, allowing you to operate the winch from a safe distance, providing added convenience and safety.
- 【Special Design for Versatility】: This CXRCY winch is specially designed to meet the needs of various vehicles, including ATVs, UTVs, cars, boats, trucks, jeeps, and modified vehicles. It is also suitable for multi-purpose utility trailers, making it a versatile tool for all your towing requirements.
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- Please confirm the fit of mounting plate before purchase: outline size :(length X width X height) 20.8 inch X 6.7 inch X 10 inch
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- 【STRONGER CABLE STEEL】- Equipped with stronger 85ft cable steel, which is more favorable by its hardness and durability. The competition aluminum fairlead and dynamic braking system working excellent in improving its efficiency.
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- 【WIRELESS REMOTE CONTROL KIT】- You can control the winches even at a long distance, and potential dangers can be avoided timely with the new wireless remote control boat that can be wired directly to the winch or unplugged for trouble-free wireless operation.
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- Pure Copper Motor: 12V DC 1HP permanent magnet, and winch motor is made of pure copper wire, which has a line speed of 2.7 feet per minute with a full load, ensuring faster linear speed under load. NOTE: Do not maintain power to the winch if the motor stalls.
- Strong Cable: 12-STRAND 4MM*15M steel cable High strength steel cable is made of 12 fine stranded rope, falling to the ground quickly when the rope snapping.
- 3-Stage Planetary Gear: This 3-Stage Planetary can decelerate or grow, reverse, and more. The combination of multiple planetary wheel systems can achieve a very large speed ratio, which enables coaxial deceleration or growth.
- Safety guarantee: XPV will offer efficient, timely and friendly customer service. In addition, we will provide return or replacement of accessories within one year.
- [Features] Our winch has a new generation of wireless remote control, with an IP67 waterproof grade, that can operate accurately from a distance regardless of terrain or weather. This versatile controller incorporates wired and wireless control (up to 35m)
- [Electric Winch] The 10000 lb. winch powered by a 4.5kw/5.6hp output permanent magnet DC 12V motor. The new solenoid successfully implements the principles of heat insulation, toughness, high stability, avoid the problem of capstan damage or motor burning caused by insufficient solenoid power. The connection between the clutch and the gear is strengthened by the new clutch system, making it more difficult to damage the clutch
- [Safety] For positive load control, there is a Power in & Power out motor. The powerful current can not only support the motor's operation smoothly and work within its rated current without any current impact, but also ensure the electric winch safety and your safety at all times. A 3 stage, 5.6 HP series wound motor comes with a 218:1 planetary gear ratio.
- [Gear System] With its modern and effective 3 planetary gear system, free spooling clutch and ability to deliver strong traction under load and higher linear speed, this electric winch will prove to be an invaluable travel companion.
- [Installation Dimensions] (length X width X height) 20.8"X 6.5" X 10.24", mounting bolt type: 10.00 ± 0.015" × 4.50 ± 0.010". Synthetic rope: 3/8"x 85 feet.
- Improved Material: Black frosted spray paint reduces external damage and does not rust. The insulation performance and durability of the winch are greatly improved. The all-steel housing protects the winch well, and the orange and black color can be the cool style
- Convenient Wireless Remotes: High quality wireless remote control allows operation of the winch from anywhere within a 50-foot radius. Besides, wired remote control can also meet your specific requirements
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- The 3-stage planetary is a combination of high strength, stronger, cold-extrusion features that can withstand intense pressures. In terms of power, differential, variable speed, reversal and other functions are realized. Combined use of 3-stage planetary gear system, can achieve maximum speed ratio and small size, and can achieve coaxial speed change
- Reliable Service: Zesuper support includes a 1-year limited warranty and lifetime free professional technical support. If you have any problem, please free contact us. Circuit breakers are not included.
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- [STRONG POWER]7.2hp 12v series wound motor and three-stage planetary gear system with free spooling clutch.85' Length7/16" Diameter Nlyon rope
- [POWERFUL PLANETARY GEAR]The real three sets of 3-Stage Planetary enables differential, deceleration (qrowth), reversal, and more. The combined use of multiple groups of planetary wheel systems can achieve a very large speed ratio,which can achieve coaxial deceleration (growth).
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- DOUBLE GEAR MANUAL WINCH: Double-gear design locks on for evenly distributed force and easy to gauge notched pulling action for an easy, smooth, and consistent. Max vertical load capacity is also called weight capacity of 2 tons or 4,000 pounds.
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- Portable 600 lbs capacity winch is designed using heavy-duty carbon steel with a zinc-plated finish for maximum strength and long-term use; Resistant to rust and bad weather
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- Ideally used in multi-function such as: applying lifting sling your boat, trailer, truck and other outdoor sports
- With a pull force of more than 3000 pounds, this electric winch delivers a 1.0kw/ 1.3HP 210 amp 12V DC permanent magnet motor with a 153:1 planetary gear system with a fully loaded line speed of 3.3 ft/min and a load free line speed of 1.3 ft/min.
- Waterproof powder coated surface, resistant to corrosion. Durable 3/16" x 32' synthetic winch rope with high tensile properties is sufficient for any outdoor traction operation.
- Each lead wire is connected to the corresponding position, the connection is very convenient and fast; 12.63-inch (approx. 32.0 cm) blue (-) and yellow (+) wires are connected to the motor; 68.75 inches (about 172.0 cm) Red (+) wire and black (-) wire Connect to battery (All wires: No. 6) Winch and flat rod, mounting bracket (not included in this product). Using grab blocks helps make your job easier; Another safety tip: Place the blanket on the cable to reduce whipping if it comes loose.
- The winch will include an 18.5 x 13 cm (L x W) universal mounting plate for mounting on the rear of the machine, which will need to be modified to fit with each particular machine, as well as a wireless remote control for the 9.8-11.6 m range, a 1.2 m handlebar rocker, and a 0.6 cm U Hook, chain fly bar,8.0 cm mounting bolt pattern.
- We use the planetary gear system, which can automatically brake, while we want to achieve the highest speed and a certain guarantee to provide safe and reliable power in any situation.
Last update on 2024-06-11 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Field Van, Inc. 4/19/2023 3631 S Bagley Ave Fresno CA, 93725
IMPORTANT SAFETY RECALL
«VIN» «First_Name» «Last_Name» «Address» «City», «State» «Zip»
THIS NOTICE APPLIES TO YOUR VEHICLE. VIN: «VIN» NHTSA RECALL NO: 23V267
Dear Field Van Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Field Van, Inc. has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2022 Field Van Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
WHAT IS THE ISSUE?
Warn Industries has decided that a defect which relates to motor vehicle safety exists in the handheld remote-control device that was sold with WARN VR EVO winches. Remotes which have been exposed to or submerged in water have exhibited failures that can result in unintended winch operation, which increases the risk of injury. Only the remote is subject to this recall notice, the winch is not affected.
Products affected: Remotes shipped with all EVO winch models manufactured between June 3, 2019 to November 29, 2022.
WHAT SHOULD YOU DO?
If your van has a WARN VR EVO installed, we ask you do the following:
1. Stop using the remote.
2. Visit https://www.warn.com/vr-evo-remote-info for instructions on how to inspect the remote for corrosion and removal of the battery pack to disable the wireless control function.
3. The remote can still be used to control the winch when physically plugged into the winch without the battery pack.
WHAT WILL WE DO?
Warn Industries is developing a replacement water-resistant remote control that it will make available to affected customers, at no charge, when the product is available.
Warn will replace your existing VR EVO Remote with a “corded-only” remote if any internal corrosion is observed when removing the battery pack
As compensation for losing the wireless functionality on your existing remote or a replacement “corded-only” remote, Warn Industries will provide current VR EVO winch owners with a $100 coupon valid toward the purchase of a new wireless remote product, or any other future purchase on www.warn.com.
• Registration and instructions on how to receive your coupon can be found at: www.warn.com/vr-evo-remote-info. Winch owners will be required to provide versification of battery pack removal and/or proof of the purchase to receive the coupon.
• The inspection and replacement will take approximately 5-10 minutes.
WHO SHOULD YOU CONTACT WITH FURTHER QUESTIONS OR CONCERNS?
If you have questions or concerns about this recall, please contact Warn Customer Service at 800-543-9276 or cs@warn.com or visit the website at www.warn.com/vr-evo-remote-info.
If Field Van or Warn Industries fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to:
Administrator National Highway Traffic Safety Administration 1200 New Jersey AVE SE Washington, DC 20590
You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
WHAT IF YOU ALREADY PAID FOR THIS REPAIR:
You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. You may submit your receipts along with a reimbursement request to cs@warn.com or by mail to Warn Industries, ATTN: VR EVO Remote Recall, 12900 SE Capps Rd., Clackamas OR 97105
WHAT IF YOU NO LONGER OWN THE VEHICLE?
If for any reason you no longer own this vehicle or have a change of address. Please contact Field Van at 559-233-8267 or info@fieldvan.com to notify us of this change.
We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issues immediately.
Sincerely,
Nick Gennock Director of Systems & Quality Assurance Field Van, Inc.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-267
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Field Van, Inc APR 18, 2023 NHTSA Recall No. : 23V-267 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Field Van, Inc
Address : 3631 S Bagley Ave
Fresno CA 93725 Company phone : 5592338267
Population :
Number of potentially involved : 20 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2019-2022 Field Van Sprinter Vehicle Type : LOW VOLUME VEHICLES Body Style : VAN Power Train : DIESEL
Descriptive Information : Field Van installed WARN Industries winches on our our Sprinter builds that are currently in Recall 22E-101.
The recall population includes all WARN VR EVO winches with wireless/corded remote. After investigating field reports of inadvertent activation, Warn determined that getting the remote control wet could result in water ingress and corrosion inside the remote control. This condition could lead to inadvertent activation. It was determined that this condition only affects remote controls with wireless capability that are not water proof. Field Van only installed the following items:
Model : VR EVO 12-S – Part No. : 102355
Model : Remote & Control Module S/P – Part No. : 104218
Production Dates : SEP 22, 2021 – SEP 20, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-267 Page 2 Description of Defect :
Description of the Defect : Ingress of water into the handheld remote control for the winch may result in corrosion on the circuit board. Water, and or corrosion on specific locations on the circuit board, may cause the winch to start operating when not intended, or to not turn off when switch button is released.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Personal injury if winch operates unexpectedly. No injuries have been
reported associated with any product failures.
No significant property damage other than the winch system, winch mounting brackets and front bumpers have been reported as a result of corrosion related issues.
Description of the Cause : NR Identification of Any Warning
that can Occur : The vehicle driver or winch operator may hear the winch motor running when not intended. Involved Components : Component Name 1 : WARN VR EVO 12-S Component Description : NR
Component Part Number : 102355 Component Name 2 : WARN Remote & Control Module S/P Component Description : NR
Component Part Number : 104218 Supplier Identification : Component Manufacturer
Name : WARN Industries, Inc. Address : 12900 SE Capps Road
Clackamas Oregon 97015
Country : United States The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-267 Page 3 Chronology :
3/29/2023: We received an email from Choon Lee NHTSA Senior Safety Recall Specialist that Warn Industries was performing recall 22E101. After confirmation from Choon Lee we proceeded with our own recall submission on 4/13/2023. Description of Remedy :
Description of Remedy Program : Field Van will notify customers of the hazard including instructions for
inspecting for corrosion and disabling the wireless function to significantly mitigate the hazard. Warn will offer consumers/winch owners a $100 coupon as compensation for the lack of wireless function. Warn will also offer a new corded-only remote (no wireless function) to replace any remote that shows evidence of corrosion, unexpected operation of the winch, or for remotes that have been submerged or exposed to water. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Warn will rework all existing unsold inventory of winches, including distributor and dealer inventories, with a new corded-only remote which will have a conformal coated circuit board and sealed switch components, but without wireless function. A $100 coupon will be included with these winches as compensation for the lack of wireless function.
Removing the battery pack from the current remote control disables the wireless function controlling the winch, significantly mitigating the hazard. The remote remains fully usable in the corded configuration when physically plugged into the winch. Unplugging the remote from the winch when not in use eliminates the hazard. The new corded-only remote that will be used in reworked existing unsold inventory, will have a new switch face that is visually different from the current remote. It will not have wireless control functions, including wireless indicator light and mode switch. The internal circuit board will be fully conformal coated and use sealed switches. A new wireless/corded handheld remote is being designed for all new production winches.
The new wireless/corded remote currently being designed will have full conformal coating on the interior circuitry and sealed switches.
Implementation date TBD. Recall Schedule : Description of Recall Schedule : We do not have any dealers. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-267
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
We will send out owner notifications as soon as they are approved.
Planned Dealer Notification Date : NR – NR
Planned Owner Notification Date : MAY 12, 2023 – MAY 12, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-267
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Field Van, Inc APR 13, 2023 NHTSA Recall No. : 23V-267 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Field Van, Inc
Address : 3631 S Bagley Ave
Fresno CA 93725 Company phone : 5592338267
Population :
Number of potentially involved : 20 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2019-2022 Field Van Sprinter Vehicle Type : LOW VOLUME VEHICLES Body Style : VAN Power Train : DIESEL
Descriptive Information : Field Van installed WARN Industries winches on our our Sprinter builds that are currently in Recall 22E-101.
The recall population includes all WARN VR EVO winches with wireless/corded remote. After investigating field reports of inadvertent activation, Warn determined that getting the remote control wet could result in water ingress and corrosion inside the remote control. This condition could lead to inadvertent activation. It was determined that this condition only affects remote controls with wireless capability that are not water proof. Field Van only installed the following items:
Model : VR EVO 12-S – Part No. : 102355
Model : Remote & Control Module S/P – Part No. : 104218
Production Dates : SEP 22, 2021 – SEP 20, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-267 Page 2 Description of Defect :
Description of the Defect : Ingress of water into the handheld remote control for the winch may result in corrosion on the circuit board. Water, and or corrosion on specific locations on the circuit board, may cause the winch to start operating when not intended, or to not turn off when switch button is released.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Personal injury if winch operates unexpectedly. No injuries have been
reported associated with any product failures.
No significant property damage other than the winch system, winch mounting brackets and front bumpers have been reported as a result of corrosion related issues.
Description of the Cause : NR Identification of Any Warning
that can Occur : The vehicle driver or winch operator may hear the winch motor running when not intended. Involved Components : Component Name 1 : WARN VR EVO 12-S Component Description : NR
Component Part Number : 102355 Component Name 2 : WARN Remote & Control Module S/P Component Description : NR
Component Part Number : 104218 Supplier Identification : Component Manufacturer
Name : WARN Industries, Inc. Address : 12900 SE Capps Road
Clackamas Oregon 97015
Country : United States The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-267 Page 3 Chronology :
NR Description of Remedy :
Description of Remedy Program : Field Van will notify customers of the hazard including instructions for
inspecting for corrosion and disabling the wireless function to significantly mitigate the hazard. Warn will offer consumers/winch owners a $100 coupon as compensation for the lack of wireless function. Warn will also offer a new corded-only remote (no wireless function) to replace any remote that shows evidence of corrosion, unexpected operation of the winch, or for remotes that have been submerged or exposed to water. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Warn will rework all existing unsold inventory of winches, including distributor and dealer inventories, with a new corded-only remote which will have a conformal coated circuit board and sealed switch components, but without wireless function. A $100 coupon will be included with these winches as compensation for the lack of wireless function.
Removing the battery pack from the current remote control disables the wireless function controlling the winch, significantly mitigating the hazard. The remote remains fully usable in the corded configuration when physically plugged into the winch. Unplugging the remote from the winch when not in use eliminates the hazard. The new corded-only remote that will be used in reworked existing unsold inventory, will have a new switch face that is visually different from the current remote. It will not have wireless control functions, including wireless indicator light and mode switch. The internal circuit board will be fully conformal coated and use sealed switches. A new wireless/corded handheld remote is being designed for all new production winches.
The new wireless/corded remote currently being designed will have full conformal coating on the interior circuitry and sealed switches.
Implementation date TBD. Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-267
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
* NR – Not Reported
**************************************************************************************************************
SEOCONTENT-END