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April 13, 2023 NHTSA CAMPAIGN NUMBER: 23V267000
Corrosion on Remote Control Circuit Board
A winch that operates unintentionally increases the risk of injury.
NHTSA Campaign Number: 23V267
Manufacturer Field Van, Inc
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 20
Summary
Field Van, Inc (Field Van) is recalling certain 2019-2022 Sprinter vehicles, equipped with a Warn Winch and a wireless handheld remote. Water may enter the handheld remote control for the winch and cause circuit board corrosion, which can allow the winch to operate unintentionally.
Remedy
Field Van will work with Warn Industries, Inc. to provide owners instructions on how to inspect the remote for corrosion and disable the wireless function by removing the battery pack from the remote. If corrosion or water intrusion is found when removing the battery pack owners should stop using the remote and contact WARN customer service for a replacement remote, free of charge. Once new parts are available, WARN will make a replacement water resistant remote available, free of charge. Owner notification letters were mailed April 19, 2023. Owners may contact Field Van customer service at 1-559-233-8267.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
22E101 Corrosion on Remote Control Circuit Board – WARN VR EVO Winch Wireless/Handheld Remote
22E101 Corrosion on Remote Control Circuit Board – WARN VR EVO Winch Wireless/Handheld Remote
4 Affected Products
Vehicle
MAKE | MODEL | YEAR |
FIELD VAN | SPRINTER | 2019-2022 |
4 Associated Documents
Recall Acknowledgement
RCAK-23V267-8914.pdf 703.856KB
Defect Notice 573 Report
RCLRPT-23V267-6681.PDF 214.624KB
Part 577 Owner Notification Envelope
RONE-23V267-1927.pdf 102.487KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V267-1024.pdf 146.845KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V267&docType=RCL
- [Features] Our winch has a new generation of wireless remote control, with an IP67 waterproof grade, that can operate accurately from a distance regardless of terrain or weather. This versatile controller incorporates wired and wireless control (up to 35m)
- [Electric Winch] The 13500 lb. winch powered by a 4.5kw/6.0hp output permanent magnet DC 12V motor. The new solenoid successfully implements the principles of heat insulation, toughness, high stability, avoid the problem of capstan damage or motor burning caused by insufficient solenoid power. The connection between the clutch and the gear is strengthened by the new clutch system, making it more difficult to damage the clutch.
- [Safety] For positive load control, there is a Power in & Power out motor. The powerful current can not only support the motor's operation smoothly and work within its rated current without any current impact, but also ensure the electric winch safety and your safety at all times. A 3 stage, 6.0 HP series wound motor comes with a 265:1 planetary gear ratio.
- [Gear System] With its modern and effective 3 planetary gear system, free spooling clutch and ability to deliver strong traction under load and higher linear speed, this electric winch will prove to be an invaluable travel companion.
- [Installation Dimensions] (length X width X height) 20.8"X 6.5" X 10.2", mounting bolt type: 10.00 ± 0.015" × 4.50 ± 0.010". Synthetic rope: 3/8"x 82feet.
- Special designed for atv, utv, car, boat, trucks, jeeps, modified vehicles and multi purpose utility trailers
- 7.2hp 12v series wound motor and three-stage planetary gear system with free spooling clutch.100' Length 3/8" Diameter Nlyon rope
- Waterproof and sandproof, state-of-the-art 500AMP Solenoid.Unique clutch brake system, excellent control
- Please confirm the fit of mounting plate before purchase: outline size :(length X width X height) 20.8"X 6.7" X 10"
- Please read the instruction carefully. The winch can cause short circuits if wiring is wrong. If you have any problems, please feel free to consult with us.
- Improved Material: Black frosted spray paint reduces external damage and does not rust. The insulation performance and durability of the winch are greatly improved. The all-steel housing protects the winch well, and the orange and black color can be the cool style
- Convenient Wireless Remotes: High quality wireless remote control allows operation of the winch from anywhere within a 50-foot radius. Besides, wired remote control can also meet your specific requirements
- Efficient Running: 12V DC 1.5HP permanent magnet, and motor has a line speed of 6.1 feet per minute with a full load, ensuring faster linear speed under load. The new solenoid truly achieves heat insulation, durability and high stability, avoiding the problem of winch damage or motor burnout caused by insufficient solenoid power. Meanwhile, the new clutch system strengthens the connection between the clutch and the gear, effectively protects the clutch.
- The 3-stage planetary is a combination of high strength, stronger, cold-extrusion features that can withstand intense pressures. In terms of power, differential, variable speed, reversal and other functions are realized. Combined use of 3-stage planetary gear system, can achieve maximum speed ratio and small size, and can achieve coaxial speed change
- Reliable Service: Zesuper support includes a 1-year limited warranty and lifetime free professional technical support. If you have any problem, please free contact us. Circuit breakers are not included.
- Manufactured in China.Fit Type: Vehicle Specific
- Easy to use
- Highly durable
- Always remove any element or obstacle that may interfere with safe operation of the pulling tool
- No load line speed: 13.8 fpm
- 【Monstrous Winching Power】: A 2.0 HP motor, a full metal 3-stage planetary gear system and a permanent magnet motor guarantee reliable pulling muscle against any harsh conditions and ensure faster line speed under load.
- 【Intrepid From Inside】: Equipped with a gear reduction ratio of 158:1 and a differential planetary gear train, this ATV/UTV winch is born with stronger pulling capacity.
- 【Dual Remote Control】: This wireless winch comes with the dual remote control mode, including 25 meters of wireless control, and features an upgraded steel wire rope that is more than 10 times stronger than traditional ones.
- 【Ultimate Protection】: Rainproof construction, matte black textured finish and sealed engine guarantee resistance against rain and moisture and ensures trust-worthiness and long last functionality.(IP 68-rated waterproof and 4000lbs rated capacity single line pull for smooth and efficient operation.)
- 【Warranty & Caution】: This winch enjoys a 1 Year Warranty and lifetime technical support. Also please notice that the 2 longer cables should be connected to the vehicle battery,and the 2 shorter cables are required to be connected to the winch motor,wrong connection will cause a short circuit.
- 【EASY TO USE】Two modes of operation Remote or Manually. Easy to operate and well-functioning wireless remote helps to operate the recovery process efficiently within 50 ft range. We provide wired switches and complete the connection, you just need to connect them to your handlebars and use them. (No additional wiring required)
- 【POWERFUL FUNCTION】This model is specially designed for ATV/UTV. 3500 lbs weight capacity is also a good option. Our kit contains a wealth of accessories to meet your needs, you do not need to buy additional tools.In addition, we have a 4500 lbs upgrade to add additional capacity to meet more needs, not only for ATV & UTV, but also for other car models.
- 【NEW UPGRADE】The waterproof construction will allow you to use it in any extreme weather conditions,matte black textured finish and sealed engine guarantee resistance against rain and moisture and ensures trust-worthiness and long last functionality. You can see more details of this electric Winchwinch in our video. What you see is what you get.
- 【SAFETY & EFFICIENCY】1.3HP efficient motor is installed in the unit that doesn’t overeat the battery power, a full metal permanent magnet motor which will generate good power and the 3-stage planetary gear train will provide you with a smooth pulling experience.Built-in breaker is there to protect the unit from overload and short circuit.
- 【100% WARRANTY】All winches are provided with lifetime technical support and one-year limited warranty. After use, please oil the winch screw, so as to better protect the winch. If there is any problem during the purchase period, please contact us at any time, and we will provide the most professional and timely service.
- Winch Load Capacity: 13,000 Pounds; 6.0 Horsepower; Gear Ratio: 236:1; With a 3-stage planetary gear system for strong pulling; The unique design is very suitable for your jeep Wrangler, SUVs, trucks and trailers, making it more attractive and cool
- Winch Size: 21.5 x 6.3 x 9.8 inches; Mounting Bolt Pattern Size: 10 x 4.5 inches; Winch Synthetic Rope Size: 3/8 inch x 85.3 feet; This powerful winch is equipped with the stronger synthetic rope to quickly get rid of the predicament of vehicle getting stuck in some troubles
- IP 68 waterproof design; 400 AMP 12V DC Series Wound; No load traction drag speed at 21.3 feet /min, the Full load 13000 lbs drag speed at 5 feet /min; comes with a upgrade version remote control, the remote control buttons are more sensitive, greatly reduced the problem which remote control can not control the rope in and out (Remote range up to 82 feet)
- Package included a electric winch; 11.8 x 2.7 x 10.03 inches hawse fairlead; control box; mounting bolts; 3/8 inch clevis hook; 73.2 inches battery leads; circuit breaker; 137.4 inches corded remote control and a wireless remote
- To install the winch and fairlead, getting a mounting bracket set up which not includes in this product; Please read the instructions carefully before operating the winch; Using the snatch block to help your work more easily; Another safety tip: throw a blanket onto the cables to reduce whiplash if something breaks loose
- XPV AUTO 2500lbs Winch integrate the Remote Control and the Control Box into one, for quick & easy installation and use.
- Pure Copper Motor: 12V DC 1HP permanent magnet, and winch motor is made of pure copper wire, which has a line speed of 2.7 feet per minute with a full load, ensuring faster linear speed under load. NOTE: Do not maintain power to the winch if the motor stalls.
- Strong Cable: 12-STRAND 4MM*15M steel cable High strength steel cable is made of 12 fine stranded rope, falling to the ground quickly when the rope snapping.
- 3-Stage Planetary Gear: This 3-Stage Planetary can decelerate or grow, reverse, and more. The combination of multiple planetary wheel systems can achieve a very large speed ratio, which enables coaxial deceleration or growth.
- Safety guarantee: XPV will offer efficient, timely and friendly customer service. In addition, we will provide return or replacement of accessories within one year.
- [THE NEW VERSION]Overall Dimensions:(L×W×H)20.8"×5.8"×10.2".Mounting Bolt Pattern:10.00±0.015" × 4.50±0.010".The black frosted spray paint will not rust.And it improves the model's thermal insulation and model's durability.The all-steel shell can protect the winch well.The new design is more conducive to the heat dissipation of the gearbox to ensure the long operation of the winch.
- [THE NEW SYSTEM]The 13000 lb. Winch powered by a 4.8kw/6.4hp output permanent magnet DC 12V motor.The new solenoid truly achieves the principle of heat insulation, durability, high stability, avoid the problem of capstan damage or motor burning caused by insufficient solenoid power.The new clutch system strengthens the connection between the clutch and the gear, it is not easy to cause damage to the clutch.
- [THE NEW PLANETARY]The new 3-stage Planetary was of high strength, more solid, cold extrusion integrated structure, and did not deform or crack under large torsion.And realized the differential speed, deceleration (growth rate), reversal and other functions.Combined use of multiple planetary gear trains can achieve maximum speed ratio and small volume, and can realize coaxial deceleration (increase rate).
- [THE NEW CONTROL SYSTEM]Powerful wireless remote control is also configured to our 13000lb. Winch.The new wireless remote control enlarges the range of the signal transmitted.The transmission range is up to 325ft without obstacles.The wireless remote's reception range is twice as good as the old version.Above all,when you are using it at the same frequency as other people, signal interference will not prevent it from working.
- [Warranty]All winches come backed by a lifetime technical support and one-year limited warranty.If there is any problem during the purchase period, please contact us at any time, and we will provide the most professional and timely service.
Last update on 2024-03-13 / Affiliate links / Images from Amazon Product Advertising API
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-267 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Field Van, Inc APR 13, 2023 NHTSA Recall No. : 23V-267 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Field Van, Inc Address : 3631 S Bagley Ave Fresno CA 93725 Company phone : 5592338267 Population : Number of potentially involved : 20 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2022 Field Van Sprinter Vehicle Type : LOW VOLUME VEHICLES Body Style : VAN Power Train : DIESEL Descriptive Information : Field Van installed WARN Industries winches on our our Sprinter builds that are currently in Recall 22E-101. The recall population includes all WARN VR EVO winches with wireless/corded remote. After investigating field reports of inadvertent activation, Warn determined that getting the remote control wet could result in water ingress and corrosion inside the remote control. This condition could lead to inadvertent activation. It was determined that this condition only affects remote controls with wireless capability that are not water proof. Field Van only installed the following items: Model : VR EVO 12-S – Part No. : 102355 Model : Remote & Control Module S/P – Part No. : 104218 Production Dates : SEP 22, 2021 – SEP 20, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-267 Page 2 Description of Defect : Description of the Defect : Ingress of water into the handheld remote control for the winch may result in corrosion on the circuit board. Water, and or corrosion on specific locations on the circuit board, may cause the winch to start operating when not intended, or to not turn off when switch button is released. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Personal injury if winch operates unexpectedly. No injuries have been reported associated with any product failures. No significant property damage other than the winch system, winch mounting brackets and front bumpers have been reported as a result of corrosion related issues. Description of the Cause : NR Identification of Any Warning that can Occur : The vehicle driver or winch operator may hear the winch motor running when not intended. Involved Components : Component Name 1 : WARN VR EVO 12-S Component Description : NR Component Part Number : 102355 Component Name 2 : WARN Remote & Control Module S/P Component Description : NR Component Part Number : 104218 Supplier Identification : Component Manufacturer Name : WARN Industries, Inc. Address : 12900 SE Capps Road Clackamas Oregon 97015 Country : United States The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-267 Page 3 Chronology : NR Description of Remedy : Description of Remedy Program : Field Van will notify customers of the hazard including instructions for inspecting for corrosion and disabling the wireless function to significantly mitigate the hazard. Warn will offer consumers/winch owners a $100 coupon as compensation for the lack of wireless function. Warn will also offer a new corded-only remote (no wireless function) to replace any remote that shows evidence of corrosion, unexpected operation of the winch, or for remotes that have been submerged or exposed to water. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Warn will rework all existing unsold inventory of winches, including distributor and dealer inventories, with a new corded-only remote which will have a conformal coated circuit board and sealed switch components, but without wireless function. A $100 coupon will be included with these winches as compensation for the lack of wireless function. Removing the battery pack from the current remote control disables the wireless function controlling the winch, significantly mitigating the hazard. The remote remains fully usable in the corded configuration when physically plugged into the winch. Unplugging the remote from the winch when not in use eliminates the hazard. The new corded-only remote that will be used in reworked existing unsold inventory, will have a new switch face that is visually different from the current remote. It will not have wireless control functions, including wireless indicator light and mode switch. The internal circuit board will be fully conformal coated and use sealed switches. A new wireless/corded handheld remote is being designed for all new production winches. The new wireless/corded remote currently being designed will have full conformal coating on the interior circuitry and sealed switches. Implementation date TBD. Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-267 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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Field Van, Inc. 4/19/2023 3631 S Bagley Ave Fresno CA, 93725 IMPORTANT SAFETY RECALL «VIN» «First_Name» «Last_Name» «Address» «City», «State» «Zip» THIS NOTICE APPLIES TO YOUR VEHICLE. VIN: «VIN» NHTSA RECALL NO: 23V267 Dear Field Van Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Field Van, Inc. has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2022 Field Van Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. WHAT IS THE ISSUE? Warn Industries has decided that a defect which relates to motor vehicle safety exists in the handheld remote-control device that was sold with WARN VR EVO winches. Remotes which have been exposed to or submerged in water have exhibited failures that can result in unintended winch operation, which increases the risk of injury. Only the remote is subject to this recall notice, the winch is not affected. Products affected: Remotes shipped with all EVO winch models manufactured between June 3, 2019 to November 29, 2022. WHAT SHOULD YOU DO? If your van has a WARN VR EVO installed, we ask you do the following: 1. Stop using the remote. 2. Visit https://www.warn.com/vr-evo-remote-info for instructions on how to inspect the remote for corrosion and removal of the battery pack to disable the wireless control function. 3. The remote can still be used to control the winch when physically plugged into the winch without the battery pack. WHAT WILL WE DO? • Warn Industries is developing a replacement water-resistant remote control that it will make available to affected customers, at no charge, when the product is available. • Warn will replace your existing VR EVO Remote with a “corded-only” remote if any internal corrosion is observed when removing the battery pack • As compensation for losing the wireless functionality on your existing remote or a replacement “corded-only” remote, Warn Industries will provide current VR EVO winch owners with a $100 coupon valid toward the purchase of a new wireless remote product, or any other future purchase on www.warn.com. • Registration and instructions on how to receive your coupon can be found at: www.warn.com/vr-evo-remote-info. Winch owners will be required to provide versification of battery pack removal and/or proof of the purchase to receive the coupon. • The inspection and replacement will take approximately 5-10 minutes. WHO SHOULD YOU CONTACT WITH FURTHER QUESTIONS OR CONCERNS? If you have questions or concerns about this recall, please contact Warn Customer Service at 800-543-9276 or cs@warn.com or visit the website at www.warn.com/vr-evo-remote-info. If Field Van or Warn Industries fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey AVE SE Washington, DC 20590 You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. WHAT IF YOU ALREADY PAID FOR THIS REPAIR: You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. You may submit your receipts along with a reimbursement request to cs@warn.com or by mail to Warn Industries, ATTN: VR EVO Remote Recall, 12900 SE Capps Rd., Clackamas OR 97105 WHAT IF YOU NO LONGER OWN THE VEHICLE? If for any reason you no longer own this vehicle or have a change of address. Please contact Field Van at 559-233-8267 or info@fieldvan.com to notify us of this change. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issues immediately. Sincerely, Nick Gennock Director of Systems & Quality Assurance Field Van, Inc.
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