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February 16, 2023 NHTSA CAMPAIGN NUMBER: 23V081000
Vehicle Rollaway from Guide Bushing Fatigue
Vehicle rollaway increases the risk of a crash.
NHTSA Campaign Number: 23V081
Manufacturer Jayco, Inc.
Components POWER TRAIN
Potential Number of Units Affected 2,845
Summary
Jayco, Inc. (Jayco) is recalling certain 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed March 8, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco’s number for this recall is MB 22V-796.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
December, 2022
Chronology :
On December 20, 2022, Mercedes Benz notified Jayco Inc. of active recall 22V-796 regarding Park Lock Function.
On December 21, 2022, CPAC (Corrective and Preventive Action Committee) reviewed the information and elevated this to SSC (Safety Steering Committee).
On February 13, 2022, SSC voted to proceed with filing a chassis pass through recall. Jayco Inc. is not aware of any reports of accidents or injuries associated with this concern.
Vehicle Rollaway from Guide Bushing Fatigue – 2019-2022 Mercedes-Benz Sprinter
30 Affected Products
Vehicles
MAKE | MODEL | YEAR |
ENTEGRA | LAUNCH | 2019-2023 |
ENTEGRA | LAUNCH LE | 2019-2023 |
ENTEGRA | QWEST | 2019-2023 |
JAYCO | MELBOURNE | 2019-2023 |
JAYCO | MELBOURNE PRESTIGE | 2019-2023 |
JAYCO | TERRAIN | 2019-2023 |
5 Associated Documents
Defect Notice 573 Report
Recall Acknowledgement
Remedy Instructions and TSB
RCRIT-23V081-2192.pdf 2257.71KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V081-0334.pdf 211.193KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V081-7778.pdf 167.629KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V081&docType=RCL
Mercedes-Benz Reprogramming
J2534 Pass-Thru
CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware | ![]() |
CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware | ![]() |
CarDAQ-Plus 2 | ![]() |
VSI J2534 ECU Reprogrammer | ![]() |
Autel (AULMF2534) MaxiFlash Pro | ![]() |
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- 【ALL-IN-1 REPROGRAMMING TOOL】With its exceptional compatibility, TOPDON RLink Lite J2534 pass-thru programmer and enhanced VCI seamlessly conducts original equipment-level diagnostics, programming, and coding jobs, achieving OE-level diagnostics across various vehicle models with a single device. Note: TOPDON RLink Lite is Window-only, not compatible with Mac.
- 【J2534 REPROGRAMMING TOOL】The RLink Lite functions as a J2534 pass-thru programmer to achieve OEM programming and diagnostics. Compliant with three major automotive industry standards D-PDU/J2534/RP1210, and latest DoIP/CAN/CAN FD, the RLink Lite ensures extensive vehicle coverage and speedy diagnostics.
- 【ENHANCED VCI】The TOPDON RLink Lite operates as a versatile VCI box, enabling you to achieve advanced diagnostic, programming, and coding functionalities when paired with OE software. Moreover, TOPDON's DMS Driver Management System helps you easily master the OE software by offering drivers for various brands.
- 【FASTER & SMOOTHER】Powered by a 1.8 GHz quad-core processor, enjoy swift response and seamless operation. The RLink Lite Enhanced VCI runs on Android 11.0 for advanced features and top-notch security. With 2GB RAM and 32GB ROM, storage is ample for smooth performance and quick access to data and apps.
- 【PACKAGE+J2534 SUPPORT】The package comprises the RLink Lite main unit, a 2m OBDII diagnostic cable, a 5m Ethernet cable, a 1.5m USB 2.0 data cable, a 12V DC power adapter, and a quick start guide. Enjoy complimentary technical support from our dedicated TOPDON team for any J2534-related inquiries or concerns throughout the lifespan of your device.
- 【Autel MaxiFlash VCI】👉The MaxiFlash VCI is a bluetooth-enabled vehicle communication interface (VCI) and a J2534-1 and J2534-2 compliant pass-thru programming device. Compatible with the MaxiSYS MS909 advanced diagnostics tablet. The MaxiFlash VCI supports CAN FD, 4 CAN Channels, D-PDU, ISO22900-1 & ISO 22900-2 protocols and is RP1210 compliant.
- 【Programming Compatibility】👉The MaxiFlash VCI is a D-PDU, SAE J2534 & RP1210 compliant PassThru programming interface. Using the updated OEM software, it is capable of replacing the existing software/firmware in the Electronic Control Units (ECU), programming new ECUs, and fixing software-controlled drivability issues and emission issues.
- 【Communication Compatibility】👉The MaxiFlash VCI supports Bluetooth (BT), Wi-Fi, and USB communications. It can transmit vehicle data to the tablet with or without a cable connection. In open areas, the working range of the transmitter through Bluetooth communication is up to 328 feet (about 100 m). The working range of 5G Wi-Fi is up to 164 feet (50 m). If the signal is lost due to being taken out of range, communication will be restored once the tablet is within range.
- 👉The MaxiFlash VCI can be used with a Windows computer with applicable OE subscription for vehicle module programming and when connected to the MaxiSYS MS909 tablet for BMW and for Mercedes (compatible) vehicle module programming.
- 👉Includes One-Year Limited Warranty. This VCI Kit also includes an Autel Main Cable V2.0, USB 2.0 cable, and AC/DC adapter. 🚦If you have any other question, feel free to contact 📧 mbdh2022@outlook. com 📧
Last update on 2024-06-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vans Customer Service and Parts
Internal
TO: Mercedes-Benz Principals, General Managers,
Sales Managers, Service Managers, Parts
Managers
FROM: Anthony Washington, Department
Manager, Regulations and Certifications
Re: Recall Campaign Launch Notification
Model 907 (Sprinter)
Model Years 2019-2022
Update Park Lock Function (Software Update)
DATE: December, 2022
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
Work instructions are listed in sequence
Scroll down for applicable campaign
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vans Customer Service and Parts
Internal
Campaign No. : Campaign Desc. :
2022120008 Update Park Lock Function
2022120007
2022120006
22V2790611
22V2790612
22V2790613
This is to notify you of a Recall Campaign Launch to update the park lock function on approximately 115,115 MY19-22 Mercedes-
Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from
customers. All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until repaired.
Background
Issue
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter Vans, has determined that on
certain Sprinter (907 platform) vehicles, a component of the park lock system might wear due to specific
driver parking practices and impair the safe parking of the vehicle. If the vehicle is not properly secured in
accordance with parking instructions in the operator’s manual (including usage of the parking brake), it
cannot be ruled out that the vehicle might roll away from its parked position under certain circumstances.
Thus, the risk of an accident could increase.
What We’re Doing
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the
software of various control units (Direct Select Module, Electronic Ignition Switch Module, Electronic
Stability Program Module, and Transmission Control Unit) on the affected vehicles.
Remedy The software is available
Vehicles Affected
Vehicle Model Year(s) Model Year 2019-2022
Vehicle Model Sprinter VS30, Platform 907
Vehicle Populations
Total Recall
Population
115,115
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new vehicles in dealer inventory covered by
this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline An owner notification letter to be mailed in end of January, 2023
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.
V-RC-2019050017
Campaign No. December, 2022
2022120008 – 22V2790611
TO:
SUBJECT:
ALL MERCEDES-BENZ CENTERS
Model 907 Sprinter, Model Year 2019-2022
Update Park Lock Function (software update)
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter Vans, has
determined that on certain Sprinter (907 platform) vehicles, a component of the park lock
system might wear due to specific driver parking practices and impair the safe parking of the
vehicle. If the vehicle is not properly secured in accordance with parking instructions in the
operator’s manual (including usage of the parking brake), it cannot be ruled out that the
vehicle might roll away from its parked position under certain circumstances.Thus, the risk of
an accident could increase.
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will
update the software of various control units (Direct Select Module, Electronic Ignition Switch
Module, Electronic Stability Program Module, and Transmission Control Unit) on the
affected vehicles.
Prior to performing the campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been
previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with
a vehicle status indicator.
Approximately 115,115 vehicles are involved.
Order No. V-RC-2022120008 This bulletin has been created and maintained in
accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSASLP
S424HH001, Control of Quality Records.
Van
Group 27
CODE: 22V2790611
SM27.19-D-0041SG
15.12.2022
Update control unit software (code: 22V2790611, acc. no.: 27 906 11)
Model 907 with transmission 722.9
Work instructions
© 2022 by Mercedes-Benz AG Printed in Germany
This document, including all its parts, is protected by copyright. Any further processing or use requires the previous written consent of Mercedes-
Benz AG, Department GSP/OR, D-70546 Stuttgart. This applies in particular to reproduction, distribution, alteration, translation, microfilming and
storage and/or processing in electronic systems, including databases and online services.
SM27.19-D-0041SG Update control unit software (code: 22V2790611, acc. no.: 27
906 11)
Model 907 with transmission 722.9
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Code
L 02 2443 Operations: Connect/disconnect diagnostic system 0.1 hr 27 906 11 22V2790611
L 02 2445 Operations: Connect/disconnect charger (vehicle
diagnosis system connected)
0.1 hr 27 906 11 22V2790611
L 02 2442 Operations: Update ………….. control unit software
(vehicle diagnosis system connected)
0.1 hr 27 906 11 22V2790611
Important!
Automated procedure – up to five (5) control units are updated.
Notes on programming control
units
AH54.21-P-0001-03Z
g Check
1 Check whether vehicle is affected
by measure.
Update software
2 Connect charging equipment.
f Maintaining on-board electrical
system voltage when performing
test and diagnosis work on vehicle
AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle’s
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the charger to ensure that an
adequate power supply (min.
12.5 V) is provided for the onboard
electrical system battery.
Update control unit software (code: 22V2790611, acc. no.: 27 906 11) SM27.19-D-0041SG
V-RC-2022120008 1
3 Connect diagnostic system.
a AD00.00-D-2000-06TS
i
Always use the latest XENTRY
Diagnosis software release with all
available add-ons.
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
4 Update automatic transmission
control unit software.
i
The operation steps must be
performed exactly as per XENTRY
Diagnosis.
Automated procedure – up to
five (5) control units are
updated.
5 Disconnect diagnostic system.
a AD00.00-D-2000-06TS
6 Remove charger from vehicle.
f AR54.10-D-1127TS
SM27.19-D-0041SG Update control unit software (code: 22V2790611, acc. no.: 27 906 11)
2 V-RC-2022120008
V-RC-2019050017
Campaign No. December, 2022
2022120007 – 22V2790612
TO:
SUBJECT:
ALL MERCEDES-BENZ CENTERS
Model 907 Sprinter, Model Year 2019-2022
Update Park Lock Function (software update)
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter Vans, has
determined that on certain Sprinter (907 platform) vehicles, a component of the park lock
system might wear due to specific driver parking practices and impair the safe parking of the
vehicle. If the vehicle is not properly secured in accordance with parking instructions in the
operator’s manual (including usage of the parking brake), it cannot be ruled out that the
vehicle might roll away from its parked position under certain circumstances. Thus, the risk
of an accident could increase.
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will
update the software of various control units (Direct Select Module, Electronic Ignition Switch
Module, Electronic Stability Program Module, and Transmission Control Unit) on the
affected vehicles.
Prior to performing the campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been
previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with
a vehicle status indicator.
Approximately 115,115 vehicles are involved.
Order No. V-RC-2022120007 This bulletin has been created and maintained in
accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSASLP
S424HH001, Control of Quality Records.
Van
Group 27
CODE: 22V2790612
SM27.19-D-0042SG
15.12.2022
Update control unit software (code: 22V2790612, acc. no.: 27 906 12)
Model 907 with transmission 722.9
Work instructions
© 2022 by Mercedes-Benz AG Printed in Germany
This document, including all its parts, is protected by copyright. Any further processing or use requires the previous written consent of Mercedes-
Benz AG, Department GSP/OR, D-70546 Stuttgart. This applies in particular to reproduction, distribution, alteration, translation, microfilming and
storage and/or processing in electronic systems, including databases and online services.
SM27.19-D-0042SG Update control unit software (code: 22V2790612, acc. no.: 27
906 12)
Model 907 with transmission 722.9
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Code
L 02 2443 Operations: Connect/disconnect diagnostic system 0.1 hr 27 906 12 22V2790612
L 02 2445 Operations: Connect/disconnect charger (vehicle
diagnosis system connected)
0.1 hr 27 906 12 22V2790612
L 02 2442 Operations: Update ………….. control unit software
(vehicle diagnosis system connected)
0.1 hr 27 906 12 22V2790612
Important!
Automated procedure – up to five (5) control units are updated.
Notes on programming control
units
AH54.21-P-0001-03Z
g Check
1 Check whether vehicle is affected
by measure.
Update software
2 Connect charging equipment.
f Maintaining on-board electrical
system voltage when performing
test and diagnosis work on vehicle
AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle’s
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the charger to ensure that an
adequate power supply (min.
12.5 V) is provided for the onboard
electrical system battery.
Update control unit software (code: 22V2790612, acc. no.: 27 906 12) SM27.19-D-0042SG
V-RC-2022120007 1
3 Connect diagnostic system.
a AD00.00-D-2000-06TS
i
Always use the latest XENTRY
Diagnosis software release with all
available add-ons.
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
4 Update automatic transmission
control unit software.
i
The operation steps must be
performed exactly as per XENTRY
Diagnosis.
Automated procedure – up to
five (5) control units are
updated.
5 Disconnect diagnostic system.
a AD00.00-D-2000-06TS
6 Remove charger from vehicle.
f AR54.10-D-1127TS
SM27.19-D-0042SG Update control unit software (code: 22V2790612, acc. no.: 27 906 12)
2 V-RC-2022120007
V-RC-2019050017
Campaign No. December, 2022
2022120006 – 22V2790613
TO:
SUBJECT:
ALL MERCEDES-BENZ CENTERS
Model 907 Sprinter, Model Year 2019-2022
Update Park Lock Function (software update)
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter Vans, has
determined that on certain Sprinter (907 platform) vehicles, a component of the park lock
system might wear due to specific driver parking practices and impair the safe parking of the
vehicle. If the vehicle is not properly secured in accordance with parking instructions in the
operator’s manual (including usage of the parking brake), it cannot be ruled out that the
vehicle might roll away from its parked position under certain circumstances. Thus, the risk
of an accident could increase.
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will
update the software of various control units (Direct Select Module, Electronic Ignition Switch
Module, Electronic Stability Program Module, and Transmission Control Unit) on the
affected vehicles.
Prior to performing the campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been
previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with
a vehicle status indicator.
Approximately 115,115 vehicles are involved.
Order No. V-RC-2022120006 This bulletin has been created and maintained in
accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSASLP
S424HH001, Control of Quality Records.
Van
Group 27
CODE: 22V2790613
SM27.19-D-0043SG
15.12.2022
Update control unit software (code: 22V2790613, acc. no.: 27 906 13)
Model 907 with transmission 722.9
Work instructions
© 2022 by Mercedes-Benz AG Printed in Germany
This document, including all its parts, is protected by copyright. Any further processing or use requires the previous written consent of Mercedes-
Benz AG, Department GSP/OR, D-70546 Stuttgart. This applies in particular to reproduction, distribution, alteration, translation, microfilming and
storage and/or processing in electronic systems, including databases and online services.
SM27.19-D-0043SG Update control unit software (code: 22V2790613, acc. no.: 27
906 13)
Model 907 with transmission 722.9
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Code
L 02 2443 Operations: Connect/disconnect diagnostic system 0.1 hr 27 906 13 22V2790613
L 02 2445 Operations: Connect/disconnect charger (vehicle
diagnosis system connected)
0.1 hr 27 906 13 22V2790613
L 02 2442 Operations: Update ………….. control unit software
(vehicle diagnosis system connected)
0.1 hr 27 906 13 22V2790613
Important!
Automated procedure – up to five (5) control units are updated.
Notes on programming control
units
AH54.21-P-0001-03Z
g Check
1 Check whether vehicle is affected
by measure.
Update software
2 Connect charging equipment.
f Maintaining on-board electrical
system voltage when performing
test and diagnosis work on vehicle
AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle’s
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the charger to ensure that an
adequate power supply (min.
12.5 V) is provided for the onboard
electrical system battery.
Update control unit software (code: 22V2790613, acc. no.: 27 906 13) SM27.19-D-0043SG
V-RC-2022120006 1
3 Connect diagnostic system.
a AD00.00-D-2000-06TS
i
Always use the latest XENTRY
Diagnosis software release with all
available add-ons.
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
4 Update automatic transmission
control unit software.
i
The operation steps must be
performed exactly as per XENTRY
Diagnosis.
Automated procedure – up to
five (5) control units are
updated.
5 Disconnect diagnostic system.
a AD00.00-D-2000-06TS
6 Remove charger from vehicle.
f AR54.10-D-1127TS
SM27.19-D-0043SG Update control unit software (code: 22V2790613, acc. no.: 27 906 13)
2 V-RC-2022120006
**************************************************************************************************************
IMPORTANT SAFETY RECALL
This Notice Applies to Your Recreational Vehicle «vin»
Name
Address
City, St. Zip
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans and the Jayco motorized division, have determined that a defect, which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2022 Mercedes-Benz Sprinter vehicles. This includes certain 2019-2023 Entegra Coach Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. Our records indicate that your vehicle is included in the affected population of vehicles.
A component of the vehicle’s park lock system might fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway. This may increase the risk of a crash. Mercedes-Benz reminds drivers to always follow the parking instructions in the vehicles operator’s manual, including setting the park brake.
An authorized Mercedes-Benz dealer will update the software of various control units (Direct Select Module, Electronic Ignition Switch Module, Electronic Stability Program Module, and Transmission Control Unit) on the affected vehicles, free of charge. The repair will take approximately 1 hour.
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Sprinter dealer at your earliest convenience. To locate authorized dealers see https://www.mbvans.com/en/dealers. Please mention you are scheduling an appointment to update the park lock function under Recall Campaign # 2022120008-22V2790611. You may be asked for your 17-Digit Vehicle Identification Number (VIN) which for your convenience is located at the top of this letter.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact an authorized Mercedes Benz Sprinter Dealer or you can contact Jayco Customer Service at 800-283-8267 for assistance.
Should you have any questions, please contact an authorized Mercedes-Benz Sprinter dealer or Jayco Customer Service at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your Mercedes Benz dealer and Jayco Customer Service, you may submit a complaint to NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to http://www.safercar.gov.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Compliance Management
Jayco Motorized Division
Safety Recall: March 2023 Jayco Inc. Recall # 23V-081
Mercedes-Benz Recall # 22V-796
June 2020
Reason for this recall
What we need you to do
Recall Remedy
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IMPORTANT SAFETY RECALL
«Name»
«Address»
«City», «State» «ZIP»
Dear Valued Dealer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans and the Jayco motorized division, have determined that a defect, which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2022 Mercedes-Benz Sprinter vehicles. This includes certain 2019-2023 Entegra Coach Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. Our records indicate that your vehicle is included in the affected population of vehicles.
A component of the vehicle’s park lock system might fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway. This may increase the risk of a crash. Mercedes-Benz reminds drivers to always follow the parking instructions in the vehicle’s operator’s manual, including setting the park brake.
An authorized Mercedes-Benz dealer will update the software of various control units (Direct Select Module, Electronic Ignition Switch Module, Electronic Stability Program Module, and Transmission Control Unit) on the affected vehicles, free of charge. The repair will take approximately 1 hour.
Our records show the following unit is affected by this recall and is part of the current inventory at your dealership.
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For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Sprinter dealer at your earliest convenience. To locate authorized dealers see https://www.mbvans.com/en/dealers. Please mention you are scheduling an appointment to update the park lock function under Recall Campaign # 2022120008-22V2790611. You may be asked for the 17-Digit Vehicle Identification Number (VIN) which for your convenience is located above.
Federal law requires the Recall Remedy be completed on this unit prior to customer delivery.
Please confirm the unit serial number requires the Recall Remedy using Unit Management in Jayco Partners.
If you sold this unit recently, please contact the owner immediately to inform them of this recall. In addition, please register this unit through Jayco Partners.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Should you have any questions, please contact your authorized Mercedes-Benz Sprinter dealer or the Jayco Customer Service Department at 800-283-8267.
We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.
Sincerely,
Compliance Management
Jayco Motorized Division
Reason for this recall
What we need you to do
Recall Remedy
Safety Recall: March 2023
Jayco Inc. Recall # 23V-081
Mercedes-Benz Recall # 22V-796
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-081
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jayco, Inc. FEB 15, 2023 NHTSA Recall No. : 23V-081 Manufacturer Recall No. : MB 22V-796
Manufacturer Information :
Manufacturer Name : Jayco, Inc.
Address : 903 South Main Street
PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267
Population :
Number of potentially involved : 2,845 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2019-2023 Jayco/Entegra Coach Launch, Launch LE, Melbourne, Melbourne Prestige, Qwest, Terrain, Terrain LE
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Mercedes-Benz provided a list of affected VINs to Jayco regarding their recall 22V-796. Jayco matched those VINs to our production records.
Production Dates : JUL 10, 2019 – FEB 13, 2023 VIN Range 1 : Begin : W1W4EBHY0MT079185 End : W1W4EBVYXNT106754 ✔ Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz has determined Due to specific driver parking practices in combination with the threshold speed parameter (maximum speed up to which the parking lock function can be requested), there could be increased wear on the guide bushing of the park pawl. As a result, the parking pawl might not engage temporarily.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the vehicle is not properly secured in accordance with parking instructions in the operator’s manual (including usage of the parking brake), it cannot be ruled out that the vehicle might roll away from its parked position under certain circumstances. This may increase the risk of a crash.
Description of the Cause : Due to specific driver parking practices in combination with the threshold speed parameter (maximum speed up to which the parking lock function can be requested), there could be increased wear on the guide bushing of the park pawl. As a result, the parking pawl might not engage temporarily.
Identification of Any Warning The driver will not receive a warning due to the nature of the failure Part 573 Safety Recall Report 23V-081 Page 2 that can Occur : mechanism. Involved Components : Component Name 1 : Parameter Set for ESP(electronic stability control
Component Description : Parameter Set for ESP (Electronic Stability Program) control unit Component Part Number : Error in software parameters specified by MBAG to supplier Component Name 2 : Parameter Set for EIS (Electronic Ignition Switch)
Component Description : Parameter Set for EIS (Electronic Ignition Switch) control unit Component Part Number : Error in software parameters specified by MBAG to supplier Component Name 3 : Parameter Set for TCM (Transmission Control Module
Component Description : Parameter Set for TCM (Transmission Control Module) control unit Component Part Number : Error in software parameters specified by MBAG to supplier Component Name 4 : Parameter Set for DSM(Direct Select Module) contro Component Description : Parameter Set for DSM(Direct Select Module) control unit Component Part Number : Error in software parameters specified by MBAG to supplier Supplier Identification : Component Manufacturer
Name : Mercedes Benz Address : NR
Foreign States
Country : Germany Chronology :
On December 20, 2022, Mercedes Benz notified Jayco Inc. of active recall 22V-796 regarding Park Lock The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-081
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Function. On December 21, 2022, CPAC (Corrective and Preventive Action Committee) reviewed the information and elevated this to SSC (Safety Steering Committee). On February 13, 2022, SSC voted to proceed with filing a chassis pass through recall. Jayco Inc. is not aware of any reports of accidents or injuries associated with this concern.
Description of Remedy :
Description of Remedy Program : As a precautionary measure, Mercedes-Benz AG, via its Mercedes-Benz
service partners, will update the software of various control units (ESP control unit, transmission control unit, electronic ignition switch control unit and direct select module control unit) on the affected vehicles.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does plan to provide notice about pre-notice reimbursement to owners since most of the involved vehicles would have been previously subject to the condition described and customers who have already paid to have this recall condition corrected may be eligible to receive reimbursement.
Mercedes Benz will be reporting the quarterly completion rates to NHTSA. How Remedy Component Differs from Recalled Component : Pursuant to 49 C.F.R. § 577.11(e), MBUSA does plan to provide notice about pre-notice reimbursement to owners since most of the involved vehicles would have been previously subject to the condition described and customers who have already paid to have this recall condition corrected may be eligible to receive reimbursement. Mercedes Benz will be reporting the quarterly completion rates to NHTSA. Identify How/When Recall Condition was Corrected in Production : A change in the process ensures that this issue can no longer occur from Oct 18, 2022 onwards. Recall Schedule :
Description of Recall Schedule : Jayco will notify its dealers and affected retail owners.
Planned Dealer Notification Date : MAR 22, 2023 – MAR 22, 2023
Planned Owner Notification Date : MAR 22, 2023 – MAR 22, 2023
* NR – Not Reported
SEOCONTENT-END