Incorrect Seating Information on Label – 2022 East to West Entrada 24FM Class C Motorhomes

January 13, 2023 NHTSA CAMPAIGN NUMBER: 23V004000

Incorrect Seating Information on Label/FMVSS 120

Incorrect belted seating position information may result in unbelted passengers, increasing the risk of injury in a crash.

 

NHTSA Campaign Number: 23V004

Manufacturer Forest River, Inc.

Components EQUIPMENT

Potential Number of Units Affected 36

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2022 East to West Entrada 24FM Class C Motorhomes. The certification label incorrectly states there are 6 belted seating positions, when there are only 4 belted seating positions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, “Wheels and Rims-Other than Passenger Cars.”

 

Remedy

Dealers will replace the Federal certification label, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact Forest River customer service at 1-574-264-6664. Forest River’s number for this recall is 504-1591.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


January 2023

This Notice applies to your vehicle VIN listed above.

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River has decided that a noncompliance, which relates to the motor vehicle safety, exists in certain 2022 East to West Entrada 24FM Class C Motorhome recreational vehicles and fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, “Seatbelts,” and 49 CFR Part 567 “Certification.” This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE?

The Federal Placard indicates there are 6 belted seating positions, there are only 4.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

There will not be belted seating positions for two occupants. This may lead to an increased risk to personal injury during travel or during a crash.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

The remedy for this recall is included with this notification. Forest River has notified dealerships of this recall and have provided them with remedy instructions to install these Federal Placards if you are uncomfortable installing them yourself. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Federal Placard Installation:

➢ The labels are located on the roadside of the unit, low on the sidewall or on the upper deck on the same side and on the entry door.
➢ Wipe off the labels with isopropyl alcohol.
➢ Match the labels and carefully place the new labels directly on top of the old labels

If you are not comfortable with installing these labels:

Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .10 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:

East to West
Forest River, Inc.
Attn: WARRANTY MANAGER
3000 County Road 6 West
Elkhart, IN 46514

 


Chronology :

The concern was brought further to Entrada Warranty and Customer Service by a dealership on January 11, 2023. The manufacturing Division contacted Forest River’s Office of Corporate Compliance (“OCC”) the same day. On January 12, 2023, OCC opened research into the concern.

On January 13, 2022, Forest Rivers Corporate Recall Committee voted to recall.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
EAST TO WEST ENTRADA 2022

 


5 Associated Documents

Remedy Instructions and TSB

RCRIT-23V004-3899.pdf 949.317KB

RCRIT-23V004-3899

 


Noncompliance Notice 573 Report

RCLRPT-23V004-1235.PDF 213.902KB

RCLRPT-23V004-1235

 


Recall Acknowledgement

RCAK-23V004-8788.pdf 645.775KB

RCAK-23V004-8788

 


ISSUED Owner Notification Letter(Part 577)

RCONL-23V004-5243.pdf 185.841KB

RCONL-23V004-5243

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V004-0064.pdf 209.342KB

RCMN-23V004-0064

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V004&docType=RCL

 


 

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