CSN 3045 – Incorrect Bolt Installed – 2022 Altec DC & DM Series Digger Derrick

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January 12, 2023 NHTSA CAMPAIGN NUMBER: 23V003000

Incorrect Bolt Installed

An incorrect bolt in the derrick rotation bearing may cause the adjacent bolts to be overloaded during operation, which could cause separation of the rotation bearing, and increase the risk of an injury.

 

NHTSA Campaign Number: 23V003

Manufacturer Altec Industries, Inc.

Components STRUCTURE

Potential Number of Units Affected 45

 

Summary

Altec Industries, Inc. (Altec) is recalling certain 2022 DC & DM Series Digger Derrick vehicles. During production, an incorrect bolt may have been used to attach the derrick rotation bearing.

 

Remedy

Altec will inspect and if an incorrect bolt is found, replace the bolts affected bearing race, free of charge. Owner notification letters are expected to be mailed March 10, 2023. Owners may contact Altec’s customer service at 1-877-462-5832. Altec’s number for this recall is CSN 3045.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


IMPORTANT SAFETY RECALL

This notice applies to your vehicle. Refer to the provided list.

NHTSA Recall Number: 23V-003
Transport Canada Number: N/A

Altec Identifier: CSN-3045

February 16, 2023

Dear Altec Owner,

For US owners, this notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For Canadian owners, this notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain DC45/47 and DM45/47B derricks built from September 2022 to November 2022. One or more of the cap screws installed in the rotation bearing inner and/or outer race may be longer than specified. This can cause the cap screw(s) to bottom out in the mounting hole(s), preventing the required preload from being achieved. While there have been no reports of cap screw failures to date, insufficient preload could cause rotation bearing cap screws to fail prematurely. Failure of rotation bearing cap screws could cause uncontrolled boom movement. Death or serious injury could result from uncontrolled boom movement.

Refer to the included notice for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. All work will be performed at no charge to the customer when presented for repair.

Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.

The inspection and repair can be performed by the customer, or you may contact Altec for further assistance. The inspection is estimated to take 30 minutes and 1 person to complete. The repair is estimated to take 3 hours and 1 person to complete for the inner race and 2 hours and 1 person to complete for the outer race.

If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.

For US owners: After contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.

For Canadian Owners: If you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec.

We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.

Thank you for your immediate attention on this important matter.

 


Customer Service Notice CSN-3045-A

Rotation Bearing Cap Screw Inspection

Units Affected: Certain DC45/47 and DM45/47B derricks built from September 2022 to November 2022. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.

Background: Altec has learned that one or more of the cap screws installed in the rotation bearing inner and/or outer race on certain units may be longer than specified. This can cause the cap screw(s) to bottom out in the mounting hole(s), preventing the required preload from being achieved. While there have been no reports of cap screw failures to date, insufficient preload could cause rotation bearing cap screws to fail prematurely.

WARNING

Death or serious injury could result from uncontrolled boom movement. Failure of rotation bearing cap screws could cause uncontrolled boom movement.

Customer Action: Inspect the rotation bearing cap screws using the Inspection Procedure on page 2, or contact Altec to perform this inspection. If the inspection shows that repair is required, order and install the specified cap screw replacement kit(s), or schedule the installation of the kit(s) by Altec. Complete the inspection no later than the next preventive maintenance interval or 30 days from the receipt of this notice, whichever comes first. Subsequent damage due to failure to perform the required action(s) in the time period allowed will not be covered by warranty.

Requirements: The inspection is estimated to take 30 minutes and 1 person to complete. The repair is estimated to take 3 hours and 1 person to complete for the inner race and 2 hours and 1 person to complete for the outer race.

Completion and Warranty: The inspection and repair are covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the work for free at an Altec facility. If the customer or the customer’s warranty provider performs the work, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $90 for the labor to perform the inspection and up to $450 for the labor to perform the repair. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the work at the owner’s location.

Altec Contact Info:

Altec Connect: connect.altec.com/login

Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service; 4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair

 

Inspection Procedure: A flashlight may be required for this inspection. Read and understand all steps of the instructions before beginning the procedure.

  1. Position the unit on a level surface, apply the parking brake, and turn off the engine. Remove the key from the ignition, and secure it following your employer’s vehicle lockout/tagout procedure. Chock the wheels.
  2. Visually inspect all the cap screw heads in both rotation bearing races to check for an H501 head marking below the Altec logo (refer to Figure 1).
  3. Review the inspection results from step 2.
    • If the H501 head marking is not found on any cap screws, proceed to step 4.
    • If the H501 head marking is found on one or more cap screws, proceed to step 5.
  4. No repair is required. Perform steps a through d shown below.
    1. Put the unit back into service.
    2. Complete the Inspection Sheet at the end of this notice, and return it to Altec.
    3. If the inspection was performed by Altec, mark the CSN as complete on the Service Request.
    4. Do not complete the remaining step in this document.
  5. Repair is required. Perform steps a through f shown below.
    1. Take the unit out of service until the repair has been completed.
    2. Determine the kit part number(s) required as shown below, based on which race contained cap screw(s) with the H501 head marking. If cap screw(s) with this head marking are found in both rotation bearing races, both kits are required.
      • Inner Race Rotation Bearing Fasteners Kit, part number 990644104
      • Outer Race Rotation Bearing Fasteners Kit, part number 990644105
    3. Arrange for the installation of the required kit(s) using either of the methods shown below.
      • Contact Altec Service to schedule the installation of the kit(s).
      • Contact Altec Parts to order the kit(s), and schedule for your own technician or your third party provider to install the kit(s).
    4. Install the kit(s) upon receipt.
    5. Put the unit back into service.
    6. Do not complete the Inspection Sheet at the end of this notice. Completion of the CSN will be documented after the kit(s) are installed.

 


Chronology :

On November 23, 2022, a production associate notified Quality Assurance that some bolts 3.5 inches long were mixed into the box of bolts 3 inches long. An investigation was opened that determined the affected lots of bolts, and production inspected all units in WIP containment. The number of units potentially involved was determined and a defect was declared. There were no warranty claims or field reports identified. There have been no accidents, injuries or deaths related to this issue.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
ALTEC DIGGER DERRICK 2022

 


3 Associated Documents

Defect Notice 573 Report

RCLRPT-23V003-2158.PDF 213.813KB

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Recall Acknowledgement

RCAK-23V003-1197.pdf 682.319KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V003-7340.pdf 419.991KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V003&docType=RCL

 


 

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